AO1 Flashcards
Elements of a corporate culture?
Values and practices: how the business operates day-to-day, e.g.: dress code, language used by staff, processes in the workplace
Symbols: events/objects put in place to represent something the business sees as important, e.g.: team building games to emphasise the importance of working as a team
Rituals/celebrations: e.g.: regular social gatherings to emphasise and help staff to get along with each other
Heroes: examples of behaviour to look up to, e.g.: employee of the month
To develop/change the culture, managers can focus on the above elements
Corporate culture?
shared beliefs, ideas, and values by members of a business
OFFICLAL CORPORATE CULTURE:
how the business’ culture is meant to be, e.g.: shown in an official way in policies, objectives, slogans.
REAL CORPORATE CULTURE:
how the business’ culture is in practice, e.g.: how management and staff actually behave and operate.
distinguish between management styles and management skills
styles = behaviour/attitude with decision making, skills = abilities/competencies in different areas
5 management skills
leading decision making interpersonal skills communication planning
COMMUNICATION:
transfer of information from sender to receiver, with the sender listening to feedback.
Can be verbal (involving words – spoken or written), or non-verbal (e.g.: diagrams, body language)
DELEGATING:
giving authority to employees to do certain tasks and make certain decisions. “Here I’ll leave this to you, as I can’t manage everything”
Management skills ?
Management skills are the abilities or competencies that managers use to achieve business objectives
LEADING:
LEADING: influencing and motivating people to achieve business objectives, e.g.: congratulating good performance, being a good example of how to the job properly and easily, acting ethically to people
DECISION MAKING:
DECISION MAKING: identifying possible options and choosing the best option – needs to be done reasonably quickly. Steps involved same as ‘planning process’. If done as group, more ideas, but may take longer to reach decision
INTERPERSONAL SKILLS:
INTERPERSONAL SKILLS: ability to deal with people and develop a positive relationship with them (e.g.: clear communication, being respectful and non-threatening)
Management style ?
Management style is the behaviour and attitude of the manager when making decisions
5 TYPES OF Management style
1) Autocratic:
2) Persuasive:
3) Consultative:
4) Participative:
5) Laissez-faire
1) Autocratic:
1) Autocratic: Manager makes all decisions clearly and expects to be obeyed without question
