Anatomy of Human Performance

Question 1

Business Results are NOT a measure of business results, but are a business result that can be…

Answer 1

Measured

Question 2

It is good to graph measures over calendar time to see what?

Answer 2

Trends, levels and ‘bounce’ (per day, week, month, quarter)

Question 3

Criteria for good should NOT be what? (3 things)

Answer 3

• Too long of a list (5 or fewer if possible)
• Behaviour
• Sub-outputs (they should be listed elsewhere).

Question 4

Name 9 Countable Work Outputs that deliver “information”

Answer 4

A report
An advisory
An update
A notification
A statement
A recommendation
A suggestion
An idea
An insight

Question 5

Behaviour are actions that…

Answer 5

… are needed to produce the work output.

Question 6

Behaviour should be termed in what kind of verb?

Answer 6

Active

Question 7

Articulation of behaviour should be in what level of detail?

Answer 7

Useful or actionable. Sufficient to distinguish “best practices” behaviour and to identify behaviour influences.

Question 8

Articulation of behaviour should be sufficient to…

Answer 8

….distinguish “best practices” behaviour and to identify behaviour influences.

Question 9

What should be able to be easily agreed upon?

Answer 9

Criteria for a Good One

Question 10

Criteria for a good one should be a characteristic of what?

Answer 10

The work output itself

Question 11

Behaviour influences should be specific enough to be…

Answer 11

… actionable to develop and implement behaviour influences that optimise the right behaviour

Question 12

What should be as complete as possible across the boxes?

Answer 12

Behaviour influences

Question 13

You should look for options and combinations of behavioural influences that are what?

Answer 13

Cost effective