an introduction to the hospitaly unit Flashcards
name some beverages in hospitality
coffee, tea, fizzy drinks
name some types of accommodation
basic luxury, hotels, b∧bs, guest houses, Inns,
name some services in hospitality
vending, private functions, events management
state three industries in hospitality
events, hotels, restaurants
how should a waiter/ waitress behave when ordering food
polite, happy, confident, welcoming
what unhygenic things must we not do in the hospitality industry
stroke/scratch hair, rub your ears, rub your eyes, not wash your hands
what do you expect from a employee in the hospitality industry
polite, patient, clean uniform, neat and tidy, welcoming, hygienic, well-mannered
name types of hotel industry transport
taxi, shuttle buses
other than hotels name two other types of food industry places that provide accomodations
inns, b and bs, Guest Houses, Self Catering Apartments
give an example of a utility in hospitality
gas, electric, water
name two services that hotels can provide
haidressing, beauty salons, spa
state two types of suppliers restaurants can use
Manufacturers, Distributers
how can you prevent pilferage from your industry
restrict entry to storage areas, cctv
how can a fast food industry prevent polution to the enviroment
use electrial ovens, use environmentally friendly packaging
in a managed restaurant how can you make sure a new member of staff is trained
monitor training via feedback from other staff, inductions, offer job shadowing opportunities
identify two types of restaurants
coffee shop, fine dining, fast food
what is another name for a bill
invoice
what ways can banks help hotels with food catering
give the hotel loans that they can pay back, give the hotel a bank account for their earnings
give one way transport sector can support hotels
shuttle buses to the airport
what is a free house
a free house is a pub that is not owned by a brewery therefore not restricted to selling different brands of beer
what is a statement
a statement is a listing of all business transactions for a month or period of time.
what are advantages of wearing a uniform
wearing a uniform can help a business make staff look smart and presentable and that they are representing the business. another reason is the customers can tell who works at the business.
what are the names of each step in the purchasing cycle in order
purchasing order, delivery note, returns note, credit note, invoice, statement
how is a business run by a sole trader
the business is run by one person who may employ staff
what is partnership in a business
A partnership in business is run by 2 or more owners who may or may not employ staff
what is the scope and scale of an industry
the scope and scale of an industry is if the industry is local, national or international. it is also the location and size of the business
what are two advantages of contract catering
controls cost result in higher profits, number of legal responsibilities can pass to the third party, expertise in selecting the best food, reduce resource required to the business as the contract catering company takes care of food.
what are two disadvantages of contact catering
not all cost savings and economies passed on to client organisations, potential reduction controls, risk of poor performance from third party.
name two advantages of in-house catering
in house catering can respond faster to needs of the organisations, in house catering can retain profit
name two disadvantages of in-house catering
the lack of expertise, lack of machinery required to provide food at speed, it increases senior management time required from an organisation
what is an advantage of outsourcing
an advantage of outsourcing can be that outsourced catering means the hospital does not have to deal with employee contracts therefore have no legal requirements
what is a disadvantage of outsourcing
a disadvantage of outsourcing is that most outsourced catering contracts are for specific length of time so if the hospital was not happy with the service provided then there is not alot they can do
what is an advantage of a grievence policy
an advantage of a grievence policy is that it is good for business because a grievence policy means that all staff will feel they are treated eaqually and fairly, so any issues can be raised and dealt with by the maneger
what is a benefit of an induction programme for a new member of staff
an induction helps the new member of staff know what they are doing/ duties
how can constant portion control help a business
it helps the business maintain its gross profit
