an introduction to the hospitaly unit

Question 1

name some beverages in hospitality

Answer 1

coffee, tea, fizzy drinks

Question 2

name some types of accommodation

Answer 2

basic luxury, hotels, b∧bs, guest houses, Inns,

Question 3

name some services in hospitality

Answer 3

vending, private functions, events management

Question 4

state three industries in hospitality

Answer 4

events, hotels, restaurants

Question 5

how should a waiter/ waitress behave when ordering food

Answer 5

polite, happy, confident, welcoming

Question 6

what unhygenic things must we not do in the hospitality industry

Answer 6

stroke/scratch hair, rub your ears, rub your eyes, not wash your hands

Question 7

what do you expect from a employee in the hospitality industry

Answer 7

polite, patient, clean uniform, neat and tidy, welcoming, hygienic, well-mannered

Question 8

name types of hotel industry transport

Answer 8

taxi, shuttle buses

Question 9

other than hotels name two other types of food industry places that provide accomodations

Answer 9

inns, b and bs, Guest Houses, Self Catering Apartments

Question 10

give an example of a utility in hospitality

Answer 10

gas, electric, water

Question 11

name two services that hotels can provide

Answer 11

haidressing, beauty salons, spa

Question 12

state two types of suppliers restaurants can use

Answer 12

Manufacturers, Distributers

Question 13

how can you prevent pilferage from your industry

Answer 13

restrict entry to storage areas, cctv

Question 14

how can a fast food industry prevent polution to the enviroment

Answer 14

use electrial ovens, use environmentally friendly packaging

Question 15

in a managed restaurant how can you make sure a new member of staff is trained

Answer 15

monitor training via feedback from other staff, inductions, offer job shadowing opportunities

Question 16

identify two types of restaurants

Answer 16

coffee shop, fine dining, fast food

Question 17

what is another name for a bill

Answer 17

invoice

Question 18

what ways can banks help hotels with food catering

Answer 18

give the hotel loans that they can pay back, give the hotel a bank account for their earnings

Question 19

give one way transport sector can support hotels

Answer 19

shuttle buses to the airport

Question 20

what is a free house

Answer 20

a free house is a pub that is not owned by a brewery therefore not restricted to selling different brands of beer

Question 21

what is a statement

Answer 21

a statement is a listing of all business transactions for a month or period of time.

Question 22

what are advantages of wearing a uniform

Answer 22

wearing a uniform can help a business make staff look smart and presentable and that they are representing the business. another reason is the customers can tell who works at the business.

Question 23

what are the names of each step in the purchasing cycle in order

Answer 23

purchasing order, delivery note, returns note, credit note, invoice, statement

Question 24

how is a business run by a sole trader

Answer 24

the business is run by one person who may employ staff

Question 25

what is partnership in a business

Answer 25

A partnership in business is run by 2 or more owners who may or may not employ staff

Question 26

what is the scope and scale of an industry

Answer 26

the scope and scale of an industry is if the industry is local, national or international. it is also the location and size of the business

Question 27

what are two advantages of contract catering

Answer 27

controls cost result in higher profits, number of legal responsibilities can pass to the third party, expertise in selecting the best food, reduce resource required to the business as the contract catering company takes care of food.

Question 28

what are two disadvantages of contact catering

Answer 28

not all cost savings and economies passed on to client organisations, potential reduction controls, risk of poor performance from third party.

Question 29

name two advantages of in-house catering

Answer 29

in house catering can respond faster to needs of the organisations, in house catering can retain profit

Question 30

name two disadvantages of in-house catering

Answer 30

the lack of expertise, lack of machinery required to provide food at speed, it increases senior management time required from an organisation

Question 31

what is an advantage of outsourcing

Answer 31

an advantage of outsourcing can be that outsourced catering means the hospital does not have to deal with employee contracts therefore have no legal requirements

Question 32

what is a disadvantage of outsourcing

Answer 32

a disadvantage of outsourcing is that most outsourced catering contracts are for specific length of time so if the hospital was not happy with the service provided then there is not alot they can do

Question 33

what is an advantage of a grievence policy

Answer 33

an advantage of a grievence policy is that it is good for business because a grievence policy means that all staff will feel they are treated eaqually and fairly, so any issues can be raised and dealt with by the maneger

Question 34

what is a benefit of an induction programme for a new member of staff

Answer 34

an induction helps the new member of staff know what they are doing/ duties

Question 35

how can constant portion control help a business

Answer 35

it helps the business maintain its gross profit