AMZ leadership Principles Flashcards
1
Q
🟢Customer Obsession🔴
A
- Leaders start with the customer and work backwards.
- They work vigorously to earn and keep customer trust.
- Although leaders pay attention to competitors, they obsess over Customers.
2
Q
🔴 Ownership
A
- Leaders are owners.
- They think long term and don’t sacrifice long-term value for short-term results.
- They act on behalf of the entire Company, beyond just their own team.
- They never say: ”that’s not my job”.
3
Q
🔵Invent and Simplify🟡
A
- Leaders expect and require innovation and invention from their teams and always find ways to simplify.
- They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here”.
- As we do new things, we accept that we may be misunderstood for long periods of time.
4
Q
🔴 Are Right, A Lot
A
- Leaders are right a lot.
- They have a strong judgment and good instincts.
- They seek diverse perspectives and work to disconfirm their beliefs.
5
Q
🔵 Learn and Be Curious
A
- Leaders are never done learning and always seek to improve themselves.
- They are curious about new possibilities and ACT to explore them.
⚠️#experiment #PracticalApproach #ActiveLearningCycle
6
Q
🟢 Hire and Develop the Best
A
- Leaders raise the performance bar with every hire and promotion.
- They recognize exceptional talent, and willingly move them throughout the organization.
- Leaders develop leaders and take seriously their roll in coaching others.
- We work on behalf of our people to invent mechanisms for development like Career Choice.
⚠️#ServantLeadership
7
Q
🟡 Insist on the Highest Standards
A
- Leaders have relentlessly high standards: Many people may think these Standards are unreasonably high.
- Leaders are continually raising the bar and drive their teams to deliver high-quality products, services, and processes.
- Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
8
Q
🔵 Think Big
A
- Thinking small is a self-fulfilling prophecy.
- Leaders create and communicate a bold direction that inspires results.
- They think differently and look around corners for ways to serve customers.
9
Q
🔴 Bias for Action
A
- Speed matters in business.
- Many decisions and actions are reversible and do not need extensive study.
- We value calculated risk taking.
10
Q
🟡 Frugality
A
- Accomplish more with less.
- Constraints breed resourcefulness, self-sufficiency, and invention.
- There are no extra points for growing headcount, budget size, or fixed expense.
11
Q
🟢 Earn Trust
A
- Leaders listen attentively, speak candidly, and treat others respectfully.
- They are vocally self-critical, even when doing so is awkward or embarrassing.
- Leaders do not believe their or their team’s body odor smells of perfume.
- They benchmark themselves and their teams against the best.
12
Q
🟡🔴 Dive deep
A
- LEADERS operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ.
- No task is beneath them.
13
Q
🔴 Have Backbone; Disagree and Commit
A
- Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting.
- Leaders have conviction and are tenacious.
- They do not compromise for the sake of social cohesion.
- Once a decision is determined, they commit wholly.
14
Q
🔴 Deliver Results
A
- Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion.
- Despite setbacks, they rise to the occasion and never settle.
15
Q
🟢🔵 Strive to be Earth’s Best Employer
A
- Leaders work every day to create a safer, more productive, higher performing, more diverse, and more just work environment.
- They lead with empathy, have fun at work, and make it easy for others to have fun.
- Leaders ask themselves: are my fellow employees growing? Are they empowered? Are they ready for what’s next?
- Leaders have a vision for and commitment to their employees’ personal success, whether that be at Amazon or elsewhere.
