AMS Flashcards
What are customers challenged by?
- Security, compliance, and reliability risk
- Finding, retaining, and impactfully utilizing cloud talent
- Reducing and optimizing operating costs
- Understanding and implementing operational best practices
- Lack of in-house tech and robust operations environments
Security, compliance, and reliability risk
Customers have vey specific requirements
Something we hear from Cx early in journey… challenging to achieve these req as overwhelmed by AWS Lego pieces
> cohesive and coherent security and compliance framework.
Cloud Talent
Challenging for CX at present is finding and retaining cloud talent to achieve cloud goals,
lack of talent > inhibiting their progress in the cloud.
Cost
inevitably comes into the equation. Cx move to the cloud to reduce their ops cost, + gaining the efficiency and agility.
Can most certainly be achieved, but challenging without right cloud governance and controls in to manage cloud consumption.
Ops Best Practices
Adopting Ops best practices challenge for some Cx. When first move to the cloud, need to adopt a new operating model to max returns investments.
But adopting well architected design principles “Ops as code”, or “making frequent, small, reversible changes” = paradigm shift, challenge traditional infrastructure teams.
Symptoms may include: poor tag, no delineation Dev / Prod, or poor governance around patching and backups.
In house
Whilst Cx have a desire to operate in the cloud, often lack inhouse capabilities in terms of people, processes, and tooling.
struggle to unlevel in time to reach their cloud transformation goals.
Benefits of AMS Accelerate
- Leverage all AWS services natively
- Add operations capacity and skills to your existing teams
- Select services and SLAs customer need
- No need to move existing AWS workloads
- No vendor lock-in
- Fast onboarding and quick time to value
Expand ops team
AMS Accelerate can augment customer Operations teams and gives them the ability to reach into the AWS to access cloud experts when they need them. In addition to a global team of AMS operation engineers that can assist with incident and service requests, AMS customer also get a designated Cloud Service Delivery Manager and a Cloud Architect as part of the service. These named resources will partner with you to drive operational and security excellence both during and after a migration. They will provide monthly reports outlining your operation metrics and provide recommendation on cost saving opportunities.
Select services & SLA
AMS Accelerate has built in flexibility to allow you to choose which services you require, for example, AMS Accelerate can provide patch management as optional services to allow customers decide whether they would like AMS to manage patching for you or would you rather manage it yourself using your own tooling.
AMS also offers two different tiers of service with different SLA and price points, so customer can choose the level of service that is appropriate for their business and the environment you would like managed.
No vendor lock-in
No vendor lock-in – refers to the fact that we have built our platform using readily available AWS tool. Things like Amazon CloudWatch, AWS CloudTrail, and AWS Trusted Advisor. All tools that are available in non-AMS managed environments, which provides transparency that allows customers to learn how we operate your environment over time.
Additionally, from a contractual perspective customers consume AMS on a month-to-month basis, which differs considerably from traditional Managed Services Providers that typically lock customers into multi-year contracts.
Ultimately, at AMS we want customers to use our service for as long as it provides value for their business, be that to support and accelerate a migration, or to manage environments for the long term. It is completely at a customers discretion how long they want to use AMS.
Short onboarding time
Onboarding to AMS Accelerate can be completed in a matter of weeks, and the process is non-intrusive and allows you to retain the same tools and access mechanisms that you already use.
AMS Brings Innovation and Customer Obsession to Operations
- Security
(AMS help customers to raise the bar on cloud security with over 150* managed guardrails and security checks, back by operational runbooks that AMS engineers follow to help remediate security issues in customer’s accounts) - Proactive incident management
(AMS’s incident management process helps customer to improve their service uptime, with 77% of incidents being proactively identified by AMS and 87% of these incidents being auto-remediated by AMS. ) - Automation
(Automation is at the core of what drives AMS and is what helps our customer to achieve cloud operations at scale through consistency, speed, accuracy and quality of outcomes.
At present, over 1.25m SSM docs are executed in AMS managed accounts each month and 97% of all actions in AMS accounts are automated. )
- Timely updates
(Customer that adopt AMS’s patching solution, on average achieve a patching compliance of 92%, with many customer hitting 100% compliance. ) - Cost Optimization
(As part of the AMS services, AMS Cloud Service Deliver Managers (CSDMs) will help a customer to optimize their AWS infrastructure footprint, with customer typically seeing a 10% to 15% annual saving in their operational and AWS costs. ) - Deep AWS Integration
(And of course, customer benefit from being more deeply integrated with AWS. All operations engineers and AMS staff are full time Amazon employees, meaning customer get direct access to the best AWS cloud experts. )
Global availability, local touch
AMS uses a follow the sun model support model, with AMS operations sites spread across 7 global locations. These sites include: Sydney, Bangalore, Manchester, Dublin, North Virginia, Dallas, and Seattle.
3 of these 7 sites are based in the US, and AMS has the ability to provide US soil only support if a customer has a specific use case for this.
AMS is currently available in 16 AWS regions, with more coming soon.
Where does AMS fit as a service in AWS?
Starting in the bottom left corner, we have AWS training & certification, who provide customer with training on how to use AWS services and can help a customer team to achieve AWS certification.
AWS Professional Services is focused on helping customer to successfully migrate to or build in AWS, via a timebound statement of work. Once the scope of work is completed, ProServe typically disengage.
AWS support provides customers with reactive support and guidance on how to fix issues within their AWS environments. Customer them take this guidance to resolve the issue themselves.
By contrast, AMS helps a customer to operate their AWS infrastructure by augmenting their existing infrastructure teams to proactively remediate incidents on behalf of our customer. AMS also manages infrastructure operations tasks such as infrastructure monitoring, incident management, backup management and patch management, to help keep a customer cloud infrastructure safely up and running.
