(AMB 4170) Communications

Question 1

AMB 4170

What are the 3 main variables that influence the communication process?

Answer 1

1. ) The Sender
2. ) The Receiver
3. ) The many filters

Question 2

AMB 4170

What is a “Frame of Reference”?

Answer 2

Its the way in which each person sees the world.

*No two people see the world the same!

Question 3

AMB 4170

What are the 3 categories that “Barries” fall into.

Answer 3

1. ) Physical
2. ) Emotional
3. ) Intellectual

Question 4

AMB 4170

What is a communication barrier?

Answer 4

Something real or imagined, that makes one less willing or less able to communicate.

Question 5

AMB 4170

What is a key way to overcome barriers that prevent effective communication?

Answer 5

A positive attitude and the building of rapport.

Question 6

AMB 4170

“Body Barriers” are a type of physical barrier that are often indicators of what?

Answer 6

1. ) Close mindedness
2. ) Shutting the speaker out
3. ) Resistance to the message
4. ) Defensiveness

Question 7

AMB 4170

What are some examples of “Body Barriers”?

Answer 7

1. ) Crossed arms
2. ) Crossed legs
3. ) Out stretched legs

Question 8

AMB 4170

How does an “Authoritarian Barrier” work?

Answer 8

Having an authoritarian presence may intimidate the person being interviewed this preventing the individual form providing information.

Question 9

AMB 4170

What are some examples of “Authoritarian Barriers”?

Answer 9

1. ) Sitting behind a desk
2. ) Placing hands on your hips
3. ) Crossing arms
4. ) Resting hand on weapon
5. ) Clenching fists
6. ) Steepled fingers
7. ) Superior eye level
8. ) Uniform or plain clothes (situation dependent)

Question 10

AMB 4170

Explain how the use of “Distance” is a tactic that an officer can use during an interview.

Answer 10

The distance between people in an interview environment, both formal and in the field, affects the psychological responses.

Question 11

AMB 4170

The use of “Distance” is an ________________ technique when conducting a suspect interview.

Answer 11

Extremely Effective

Question 12

AMB 4170

Explain how “Nervousness” can be a barrier to communication.

Answer 12

Nervousness alone can CREATE barriers.

Question 13

AMB 4170

What are some signs of nervousness or stress that an interviewee can show?

Answer 13

1. ) Perspiration
2. ) Dry mouth and lips
3. ) Wringing of hands
4. ) Shifting gaze
5. ) Pulsating carotid artery
6. ) Blinking eyes
7. ) Tapping of feet or fingers

Question 14

AMB 4170

It is important that an officer remember to examine the totality of circumstances of the interview, b/c nervousness is _____________

Answer 14

NOT ALWAYS a sign of guilt.

Question 15

AMB 4170

Why is the “Distrust” barrier so important to an officer during interviews?

Answer 15

Distrust is often a very significant barrier to gathering truthful information, and is difficult to overcome.

Question 16

AMB 4170

What is the definition of the “Alienation Barrier”?

Answer 16

The feeling whether real or imagined, of not belonging, or being accepted.

Question 17

AMB 4170

What are some examples that may cause the “Alienation Barrier”?

Answer 17

1. ) Difference in values
2. ) Different belief system
3. ) Varying behaviors
4. ) Different cultures and customs

Question 18

AMB 4170

Explain what the “Gap Barrier” is.

Answer 18

It is a value system, that each person has, based on their own unique experiences, culture, upbringing, and actual physical makeup.

Question 19

AMB 4170

What are some common “Gap” Barriers?

Answer 19

1. ) Gender
2. ) Age (ie “the generation gap”)
3. ) Race
4. ) Religion
5. ) Education
6. ) Experience
7. ) Occupation

Question 20

AMB 4170

When confronted with “Gap” Barriers what should the officer do?

Answer 20

Focus on the feelings that the value evokes, and not the actual experience itself.

*It is usually not beneficial or wise to try to relate to an event that someone else has experience and the officer has not.

Question 21

AMB 4170

It is important to use _________ and ________ empathy, while enforcing the laws.

Answer 21

Compassion and Empathy

Question 22

AMB 4170

It is important to remember, that the interviewee’s information is __________ for prosecution and the bigger picture.

Answer 22

Critical

Question 23

AMB 4170

Describe some examples of “Other Barriers” that can impede on the communication process.

Answer 23

1. ) Making premature comments and evaluations
2. ) Interrupting others
3. ) Talking too much - Let the interviewee talk
4. ) Repeatedly telling other what to do
5. ) Sarcasm and gallows humor
6. ) Placing blame
7. ) Arguing
8. ) Arrogance
9. ) Prejudice
10. ) Stereotyping

Question 24

AMB 4170

It is extremely imperative that Law Enforcement Officers do what, while conducting an interview?

Answer 24

Be aware of their surroundings during the interview

*Both in the formal setting and in the field.

Question 25

AMB 4170 What are the 4 primary barriers to Cross Cultural Communications?

Answer 25

1. ) Language 2. ) Ignorance of cultural norms 3. ) Prejudice 4. ) Ethnocentrism

Question 26

AMB 4170 What is the definition of "Ethnocentrism"?

Answer 26

The belief that one's own ethnic group is superior to all others.

Question 27

AMB 4170 Name the components required to be an effective Law Enforcement Communicator.

Answer 27

1. ) Self Concept 2. ) Active Listening 3. ) Clarity of Expression

Question 28

AMB 4170 Indicators of Truthful Denials tend to be what?

Answer 28

1. ) Direct 2. ) Spontaneous 3. ) Strong

Question 29

AMB 4170 Indicators of Deceptive Denials tend to be what?

Answer 29

1. ) Hesitant 2. ) Weak 3. ) Similar to "I swear to God" 4. ) Generalized Responses (ex. "usually") 5. ) Qualifiers (ex. "As far as I can recall") 6. ) Spoken rapidly

Question 30

AMB 4170 Indicators of Deceptive Verbal Responses tend to be what?

Answer 30

1. ) Guarded 2. ) Insincere 3. ) Evasive 4. ) Often omits the pronouns such as "I" or "my". *For Example: "My car" becomes "the car"

Question 31

AMB 4170 What are the 4 factors that are relevant when evaluating behaviors as indicators of truth or deception?

Answer 31

1. ) Culture 2. ) Change 3. ) Context 4. ) Clusters