Amazon Q

Question 1

What is Amazon Q?

Answer 1

A generative AI-powered assistant that can answer questions, generate content, create summaries, and complete tasks. It helps solve problems around building and using generative AI-powered digital assistants. It is fully managed

Question 2

How is Amazon Q priced?

Answer 2

On a monthly, per-user basis

Question 3

What are some of the benefits of Amazon Q?

Answer 3

1) Prevents customers from having to manage infrastructure for generative AI assistant
2) Allows for fast integration into their enterprise systems and data repositories (offers plug-ins for enterprise applications)
3) Assistant automatically follows existing enterprise data user access controls
4) Fully managed retrieval augmented generation (RAG) capabilities

Question 4

What is Retrieval Augmented Generation (RAG)?

Answer 4

a technique used to retrieve data from outside a foundation model and augment the prompts by adding the relevant retrieved data as context. (usually generative AI models are trained offline)

Question 5

Use cases for Amazon Q

Answer 5

1) Content creation
2) Streamlined enterprise search (i.e. where can i find the latest brand guidelines?)
3) generate summaries
4) extract key insights from business decisions

Question 6

Amazon Q in Connect

Answer 6

Amazon Connect is the contact center service from AWS. Amazon Q helps customer service agents provide better customer service. Amazon Q in Connect uses real-time conversation with the customer along with relevant company content to automatically recommend what to say or what actions an agent should take to better assist customers.