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All wrong answers Flashcards

1
Q

Which objects can be used to create Campaign Members? 3
Opportunities
Leads
Contacts
Accounts
Users

A

Leads, Contacts, Accounts

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2
Q

Email alert from a workflow rule whenever an opportunity with an amount that is greater than 1Mio is lost. What evaluation citeria is used in the workflow rule? 1
When a record is created
When a record is created and every tim it is edited
When a record is created and any thime its edited to subsequently meet criteria
When record is edited and any time its edited to subsequently meet criteria

A

When a record is created and any time it’s edited to subsequently meet criteria

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3
Q

How long does a deleted record stay in the recycle bin? 3
15 Days
Until Bin reaches certain size
Until Bin is emptied using the user interface
30 Days
Forever

A

15 day, until bin reaches certain size, until bin is emptied using the user interface

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4
Q

What does a record type allow a Admin to define? 3
Picklist values
Page Layouts
Profiles
Approval processes
Paths

A

Picklist values, Page layouts, Paths

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5
Q

Which are Case management features? 2
Case Escalation rules
Case Spam Deletion rules
Case Auto Rejection rules
Case Email Creation rules
Accept Case Button

A

Case Escalation rules, Accept Case button

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6
Q

What can Admin do so that the columns in the recently viewed list view matches those fount in the all items list view? 1
Modify the page layout of the object
Modify the recent view layout of the object
Modify the search layout of the object
Modify the list view layout of the object

A

Modify the search layout of the object

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7
Q

How to see how many detail objects a Master-Detail relations has? 1
Create a count type roll-up summary field on the Master record
Create a sum type roll-up summary field on the Master record
Create a cross-object formula field on the Master
Create a trigger on the Master object to update field

A

count type roll-up summary field on master record

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8
Q

What does the campaign influence feature allow? 2
Associate one primary campaign that has influenced the opportunity
Add multiple campaigns that have influenced an opportunity to an opportunity related list
Automatically associate active campaigns with related opportunities
Indicate whether a campaign has been influenced by an opportunity

A

Associate one primary campaign that has influenced the opportunity
Add multiple campaigns that have influenced an opportunity to an opportunity related list

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9
Q

She wants to be able to immediately see the high-level overview of three specific metrics when she views the report in the SF mobile app. What feature can help achieve this request? 1
Report Highlights
Conditional formatting
Featured Data
Data Priorities

A

Report Highlights

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10
Q

Where in an org could Admin see how many remaining SF-licenses are available? 2
Company Information page
System Overview page
Manage Users > Licenses
Limits > Licenses

A

Company Information page
System Overview page

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11
Q

Accounts, Contacts and Leads not up to date. Validate and update the data with the latest information. What should Admin use to resolve this issue? 1
The Salesforce Administrator should find the latest information of every record and update it.
The Salesforce Administrator should use Data Loader to validate the information of each record.
The Salesforce Administrator should validate the information with a third-party solution from AppExchange like D&B Optimizer and update every Lead, Account, Contact record with that information.
This is a cumbersome task and the Salesforce Administrator cannot do anything about it.

A

The Salesforce Administrator should validate the information with a third-party solution from AppExchange like D&B Optimizer and update every Lead, Account, Contact record with that information.

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12
Q

They need to differentiate between the two with different record types and support processes depending on whether the problem is hardware or software-related. Which of the following statemens is correct? 1
At least one Case record type must exist before a support process can be created
At least one support process must exist before a case record type can be created
New case Statuses can be created as part of creating a Support process
In order to be associated with a Support Process, Case Stages must first be defined

A

At least one support process must exist before a case record type can be created

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13
Q

Admin would like a backup of Account, Contact and Opportunity to be automatically run and stored on a local Windows-based company Server each week. What is the best way to accomplish this? 1
Use the Salesforce Data Export service
Use the command-line interface of Data Loader and schedule a weekly job in the local server
Use the Data Export wizard and schedule a weekly run
Write custom program that accesses the salesforce API

A

Use the command-line interface of Data Loader and schedule a weekly job in the local server

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14
Q

Admin set up a case assignment rule with two criteria. What happens if a case does not meet either of the assignment rule criteria? 1
The case is assigned to the default case owner
The case is assigned to the admin
The case is not assigned an owner
The case is assigned to the automation user

A

The case is assigned to the default case owner

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15
Q

Admin is considering enabling push notifications. What is true regarding push notifications for SF mobile app? 3
User solely control whether to enable push notifications from the Salesforce mobile app
Push notifications cam ne sent for approval requests
Push notifications can be sent when a task is assigned to a user
Push notifications can be sent for Chatter group mentions
Sensitive Information will always be removed from push notification text

A

Push notifications cam ne sent for approval requests
Push notifications can be sent when a task is assigned to a user
Push notifications can be sent for Chatter group mentions

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16
Q

Which of the following are report formats supported by SF? 3
Joined
Custom
Tabular
Matrix
Standard

A

Joined, Tabular, Matrix

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17
Q

Make items from their case feed visible to customers. Aside from requesting for the feature from SF, what permissions should the SF-Admin grant the users to make this possible? 2
Edit My Own Post
Modify All Data
Edit Posts on Records I Own
Can Approve Feed Post and Comment

A

Edit My Own Posts
Edit Posts on Records I Own

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18
Q

A custom HR app has been created in Salesforce. Te sales team should not have access to the HR app and tabs created for it. Which security control measures should the Admin use? 2
The “Visible” checkbox should be unchecked for the HR app in the sales team profile
The sales team profile should nit have object-level and field-level access for the objects in the HR app
The sharing settings for the objects in the HR app should be set to private for the sales team profile
The HR app should be set to “hidden” for the sales team profile

A

The “Visible” checkbox should be unchecked for the HR app in the sales team profile
The sales team profile should nit have object-level and field-level access for the objects in the HR app

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19
Q

Which of the following are features of the Opportunity workspace? 3
View the Sales path for the Opportunity
Update The Opportunity Amount and Close Date
Send email related to the Opportunity
Create a unique set of sales stages for each Opportunity
Use the “Activity History” related list in the Activity Timeline view

A

View the Sales path for the Opportunity
Update The Opportunity Amount and Close Date
Send email related to the Opportunity

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20
Q

Manager needs to approve discounts greater than 25%. Discount must be approved by 2 managers. How can Admin meet this requirements? 1
Add the sales managers to a public group
Create tasks to submit approval requests
Approval process (Require unanimous approval)
Approval process (Based on the first response)

A

Approval process (Require unanimous approval)

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21
Q

Which of the following capabilities are supported by a workflow rule? 2
Update a field to a new value using a formula
Create a new detail record related to a master record
Create an event and assign to a certain user
Update a field on the master record when a field on the detail record changes

A

Update a field to a new value using a formula
Update a field on the master record when a field on the detail record changes

22
Q

“Target close date” on Case record. Director would like the value of this field to be auto-populated based on the chosen record type when a case is created. Which of the following can be used to meet this requirements? 2
Use a dependent picklist
Create a validation rule
Define a default value using a formula that calculates the default traget close date based on the record type
Create a flow that sets the target close date using an update record element

A

Define a default value using a formula that calculates the default traget close date based on the record type
Create a flow that sets the target close date using an update record element

23
Q

What is true about deleting custom fields? 2
Custom fields cannot be deleted, they can only be deactivated
Custom fields cannot be deleted if there are any references to them
If a custom field has been deleted, the field, its data and the field history can be restored within a limited time
If a custom field has been deleted, the field and data can be restored but not field history

A

Custom fields cannot be deleted if there are any references to them
If a custom field has been deleted, the field, its data and the field history can be restored within a limited time

24
Q

Before Opportunity is closed, the Close Reason field must be populated. How can this be accomplished? 2
Make the Close Reason field required on the Opportunity Objects
Create a validation rule that references the Stage and Close Reason fields
Create a dependent picklist field based on the opportunity stage
Make the Close Reason field required on the Page layout

A

Create a validation rule that references the Stage and Close Reason fields
Create a dependent picklist field based on the opportunity stage

25
Q

Where can tasks be created in Lightning Expierience? 3
Global Actions Menu
Record Pages
Tasks tab
Global Search Results
Tasks Related List

A

Global Actions Menu
Record Pages
Tasks tab

26
Q

Which of the following are true regarding automated case actions in Salesforce? 2
When a case is escalated, the default case owner is listed in the Case History related list
When a case is automatically assigned using a case assignment rule, the automated case user is listed in the “case history” related list
When a case is created through Web-To-Case, the automated case user is listed in the “Case History” related list
When a case is created through On Demand Email-to-Case, the default case owner is listed in the “Case History” related list

A

When a case is automatically assigned using a case assignment rule, the automated case user is listed in the “case history” related list
When a case is created through Web-To-Case, the automated case user is listed in the “Case History” related list

27
Q

Which of the following capabilities should the training developer keep in mind while creating content about working with emails in Lightning Experience? 3
A Table can be added to the body, and its content can be styled using the email composers actions menu
An email and its merge fields can be previewed before the email is sent to the customer
When a user composes, replies, or forwards an email, its working draft is saved every few seconds
A user can look up contact email addresses in To, CC and BCC fields and filter them using field values
An images uploaded as a static resource can be inserted using an action

A

A Table can be added to the body, and its content can be styled using the email composers actions menu
An email and its merge fields can be previewed before the email is sent to the customer
When a user composes, replies, or forwards an email, its working draft is saved every few seconds

28
Q

They would like their support managers to approve emails. How would the achieve this? 3
Enable email approvals
Create a send action
Enable draft emails
Assign the support manager to “Email approval” permission
Create an approval process

A

Create a send action
Enable draft emails
Create an approval process

29
Q

Which of the following statements are true regarding the use of bulk macros? 2
Bulk macros can be run on multiple records of any standard or custom object
Bulk macros can be run on records in multiple list views at the same time
Bulk macros can update field values on multiple records
Bulk macros can send emails to contacts on selected records

A

Bulk macros can update field values on multiple records
Bulk macros can send emails to contacts on selected records

30
Q

The support director would like to allow support agents to automate the process of sending a reply to these customers using quick text. the agents use a service console app in Lighting Experience. What should be added to the Utility bar of the app to fulfill this requirements? 1
Chatter Publisher
Macros
Flow
Omni-Channel

A

Macros

31
Q

Assign chat requests to the correct agent based on the customers langugage. Once the agent accepts the request, the related contact and case records must also open in new tabs. Which of the following can best address the requirements? 1
Queue-based routing
Omni-channel flow
Apex Class and Trigger
Data Loader

A

Omni-channel Flow

32
Q

3 different support Teams. Ensure that support representatives can view and work on cases assigned to their team. Which solution should be recommended for this requirement? 1
Create different queues for teams
Create list views and public groups for teams
Customize existing list views and create queues for teams
Create list views and queues for teams

A

Create different queues for teams

33
Q

What is true regarding the addition of a report chart to the Service console? 3
The source report must be a Summary or Matrix report
The source report must contain a chart
The report must be added to the service console page layout
The report char must be added to the page layout of the object from which to display the chart
The source report of the chart must always be a Joined report

A

The source report must be a Summary or Matrix report
The source report must contain a chart
The report char must be added to the page layout of the object from which to display the chart

34
Q

Agents complain that they find it difficult to find case record updates of one type, such as all the email messages and text posts. What should the Consultant recommend? 2
Ensure the feed filter is enabled
Add the Chatter Feed component to the Case record page
Configure the feed filter to display in the right column
Assign the record page to the Service Console app and profile

A

Add the Chatter Feed component to the Case record page
Assign the record page to the Service Console app and profile

35
Q

notifying the customer of when they can expect to receive a response based on their service level. How can this be configured? 1
Use multiple processes
Use auto-response rules with multiple rule entries
Use case assignment rules
Create an Apex Trigger to send an email based on the customer support level

A

Use auto-response rules with multiple rule entries

36
Q

What would he have communicated regarding the impact of deleting cases? 1
All related events, tasks, case comments and attachments are deleted
All related events, tasks, case comments, attachments and associated solutions are deleted
Cases can never be deleted
All related events, tasks, case comments, attachments, associated solutions, contacts and accounts are deleted

A

All related events, tasks, case comments and attachments are deleted

37
Q

Set case status to “on hold” and send an email to customer. Which is the quickest way to address this requirement? 1
Create a process with field update and email alert actions
Use a prebuilt macro
Create a new macro
Use Lightning Sync

A

Use a prebuilt macro

38
Q

What are the benefits of using Open CTI for integrating the telephony system with salesforce? 3
Telephone numbers on records become clickable links for outbound calls
Calls can be made or received from the Salesforce user interface using a customizable softphone
Screen pops displays call information with the associated record during incoming calls
CTI adapters installed on users machines can be used with Open CTI
Implementation is cloud-based but allows the use of softphone only on the internet explorer and Chrome browsers

A

Telephone numbers on records become clickable links for outbound calls
Calls can be made or received from the Salesforce user interface using a customizable softphone
Screen pops displays call information with the associated record during incoming calls

39
Q

What situations can trigger an auto-response rule? 3
Email-To-Case submission
SMS Case submission
Customer Portal Case submission
Web-To-Case submission
Case Escalation

A

Email-To-Case submission
Customer Portal Case submission
Web-To-Case submission

40
Q

What is true regarding Web-To-Case? 2
The origin and status values can be selected in Web-To-Case settings
Cases created from web-to-case are always assigned to a specific case owner
Case creation will fail, if case validation rules fail when processing a Web-to-case submission
Cases created from Web-to-case are linked to the relevant contact and account based on the customer email address

A

Case creation will fail, if case validation rules fail when processing a Web-to-case submission
Cases created from Web-to-case are linked to the relevant contact and account based on the customer email address

41
Q

Which of the following are some of the best practices to be followed while configuring Web-to-Case to create an effective web support channel? 3
Create queues
Disable reCaptcha verification
Configure macros
Create custom case fields
Create a case assignment rule

A

Create queues
Create custom case fields
Create a case assignment rule

42
Q

Multiple contacts involved in a Case. How could these be shown in a case record? 1
Using Case Contact Relationships
Using Case Contact Roles
Adding multiple contact lookup fields to a case
Multiple contacts cannot be assigned to a case

A

Using Case Contact Roles

43
Q

What is true regarding auto-response rules? 2
Multiple case auto-response rules can be active at the same time
Different email templates can be used for different criteria
Auto-response rules can create a task
Auto-response rules apply to cases and leads

A

Auto-response rules apply to cases and leads
Different email templates can be used for different criteria

44
Q

Which users can approve or reject email approval requests via email? 1
All active users
Approvers specified in the approval process and all delegated approvers
No users can approve or reject a request via email
Approvers specified in the approval process only

A

Approvers specified in the approval process and all delegated approvers

45
Q

Based on the Salesforce Baseline Standard, which grade des 75% score correspondent to in salesforce? 1
Acceptable
Good
Fair
Satisfactory

A

Good

46
Q

Training on Sales Path. What can be done to ensure that it does not display on the opportunity record page until sales representatives have been trained to utilize it? 3
Remove the component from the Opportunity page layout temporarily
Record pages cannot be modified in Lightning Experience
Modify the existing Opportunity record page and remove the Sales Path component
Create a new Opportunity record page with the component but do not activate it yet
Set the visibility settings of the component to hidden until the filter criteria are met

A

Modify the existing Opportunity record page and remove the Sales Path component
Create a new Opportunity record page with the component but do not activate it yet
Set the visibility settings of the component to hidden until the filter criteria are met

47
Q

Which statement regarding profiles and roles is correct? 1
A profile controls what records a user can see in the application
A role determines what parts of the application the user can access
The profile hierarchy determines record access in a read-only sharing model
The role hierarchy determines record access in a private sharing model

A

The role hierarchy determines record access in a private sharing model

48
Q

create account quickly and auto-populate related fields. How can Admin meet this requirement? 1
Add macros to the utility bar and have Matt create macros that would automatically add new account records
Enable Account Auto Create feature in the Account Settings in Setup
Enable the Automated Account Fields feature to allow Matt to create account records quickly
Deactivate the validation rules for the Account object

A

Enable the Automated Account Fields feature to allow Matt to create account records quickly

49
Q

SSo with Google, employees should be required to use MFA. Which of the following are valid considerations related to this use case? 2
MFA can be configured for users by setting the “Session Security Level Required at Login” in their profiles
MFA should be in the high Assurance column on the “Session Settings” page in setup
By default, MFA is enforced for users who log in through an authentication provider that supports SSO
A managed package must be installed to set up MFA when Google is used as a third party authentication provider

A

MFA can be configured for users by setting the “Session Security Level Required at Login” in their profiles
MFA should be in the high Assurance column on the “Session Settings” page in setup

50
Q

Which of the following can the sales rep add as “Attendee” on the Event page layout? 3
Campaign Members
Leads
Contacts
Users
Business Accounts

A

Leads
Contacts
Users

51
Q

Permissions for single session. How can Admin most efficiently address this requirement? 1
Create session-based permission sets and assign them to the managers
Create a permission set group that contains the permission sets assign it to the managers and remove the assignments at the end of the predetermined session
Create a session-based permission set group that contains the permission sets and assign them to the managers
Create permission sets, assign them to the managers and remove the assignments at the end of the predetermined session

A

Create a session-based permission set group that contains the permission sets and assign them to the managers

52
Q

What is true regarding Path feature in Salesforce? 2
Path is available for Lightning Experience and the Salesforce mobile app
Path can be used in a number of objects including leads, opportunities, quotes, contracts, orders and custom objects
Only in Path can be defined for an object
Only required fields can be defined for each step of the path

A

Path is available for Lightning Experience and the Salesforce mobile app
Path can be used in a number of objects including leads, opportunities, quotes, contracts, orders and custom objects

Salesforce Admin (1 decks)

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