All Units Flashcards
What is self esteem
The degree to which you feel valued. Includes value and significance you place on yourself and abilities.
What is self awareness
Is the means by which you gain knowledge of all aspects of yourself.
What intrapersonal communication
Means within yourself. Communication with yourself
What is interpersonal communication
Communication with others
What is sympathy
Feeling bad/upset for them
To increase the probability that your perceptions are as accurate as possible
- Become aware of the part you play in perceiving:
- Realise that you shape, limit and distort your perceptions:
- Realise that your perception isn’t necessarily the only way to view a situation
What is self concept
The network of ideas. Feelings and actions about yourself. Who you are, past, future and present
What is colloquial
Used in or characteristic of familiar and informal conversations
What is an Homonym
Words with the same spelling but different meanings
What % of communication is non verbal
65%
35 is for how the words are said and 30 is for non verbal variables
What % of communication is verbal
30%
What’s involved with body language
Body orientation, gestures, posture, facial expressions, vocal factors, appearance and distance
What are the distances for body language
Intimate distance 0-18 inches
Personal distance 18in-4ft
Social distance 4-12ft
Public distance 12+ft
Guidance for when to pause conversation
When a person is:
Trying to remember
Feeling overcome with emotion
An older person who may need more time
Interrupting silence is ok when
A person is depressed and has very little to say
A person is avoiding topics or questions
Prolonging the silence is leading to discomfort or anxiety
What is active listening
Listening to the total message. Without making judgement, and mirroring back what has been said. Undivided attention
What is talk overload
Interference with listening.
What is preoccupation
Interference with listening. Things that are going through our minds that is distracting us from being fully engaged
What is distraction
An interference with listening. Other things going on around us that takes our attention away
What is rapid thought
Interference with listening. We only listen to around 100 wpm the other part of our brain may become distracted on what we are going to say next in the conversation
What is incorrect assumption
Interference with listening. It may be too difficult and you “give up” or you may think you already know it and tune out
What is nonverbal attending
S- Squarely face the person
O- maintain an Open posture
L- Leaning in slightly
E- making Eye contact
R- maintaining a Relaxed posture
Active listening and non verbal attending involve
Listening with an attentive, receptive body and mind, replying in a manner that indicates that you understood the speaker
What is objective clarification
Based on facts, proper/descriptive
What is subjective clarification
Putting the thoughts into your own words
What is quantitative clarification
Speak in terms of quantity and not ambiguous.
Ex. Mrs. Parks went to the bathroom 5 times from 0800-1500
What is a closed question
A question that can be answered yes or no. Specific answers or responses
What is an open ended question
Invites the person to share thoughts, ideas and feelings
5 W’s
What is perception checking
Perception ensures you are interpreting an event accurately. May include bias, our own experiences, beliefs
What does perception checking consist of
A clearly stated observation
Two possible interpretations of what has been observed
A request for feedback
What are the styles of communication
Assertive, non-assertive, and aggressive
What is assertive communication
Ability to respectfully, clearly, and firmly communicate your ideas, wants, and needs to another.
What is non-assertive communication
The inability or unwillingness to express thoughts or feelings in a disagreement
What is aggressive communication
A response that blames, demands, or ortherwise attempts to belittle the other person
When should aggressive communication be used
Only valid in self defence
What us feedback
The message returned by the receiver. Can be non/verbal. Ex raised eyebrow or smile
What is a communication blocker
Ex. Passive judgement, warning/threatning
What is self talk
How you talk about yourself
What is empathy
To feel as the other person does
