All mobility

Question 1

Branches most recent 20/40? Last 3 meetings with assigned accounts and outcomes?

Answer 1

find out. needs setup with booking tool, self lead, went with BM, increase in rentals

Question 2

Last 5 leads and how to check progress?

Answer 2

Lee-Ann email update

Sigma6
Senior projects
Concept life

Question 3

What is a POP?

Answer 3

Percentage off programme, 5% off, don’t reach full criteria

Question 4

criteria for account

Answer 4

Work premicise, work email, 6k a year, pass credit check, work website, ltd business

Question 5

Advantages we have over competition?

Answer 5

Global fleet, one fleet, booking tools, fleet diversity

Question 6

Branches new business figure? How calculated? 4 ways to increase?

Answer 6

Growth dashboard find. calculated from spend of new accounts from past 6 months. Lead culture, morning meetings, marketing trips, prospects

Question 7

How to ECC sign up? Codes?

Answer 7

On website follow instructions. ECCU3. U3AUTO, U3STAFF.

Question 8

Difference between virtual and dedicated CC

Answer 8

Virtual open to public, dedicated is for accounts pool car

Question 9

What is hashtag 10

Answer 9

10 leads, 10 prospects 10 more referrals

Question 10

What does branch do to drive hashtag 10

Answer 10

track leads, lead competitions
prospect list, make aware of goal each.
referral marketing, markeitng trips, assign accounts

Question 11

How effective is our current marketing plan? What would I change?

Answer 11

5 steps are:
1) visit bodyshops/ dealerships(trainees)
2) new accounts (trainees)
3) Assistant visit large spending accounts
4) BM visit large replacement accounts
5) Visit lowest spend accounts

I would make sure we do it as often as possible, have morning meeting assigning where to go and who goes, make sure the team know the plan.

Question 12

Main booking tool we give customers, And other two?

Answer 12

ETD ( enterprise travel direct)

EHI direct- can book hotels etc too
B2B- for corpy

Question 13

Benefits of an account on ETD?

Answer 13

ECC, International, cost comparison, daily rental, self serve, book on behalf of, driver profiles, car classes

Question 14

What other services can we offer customers?

Answer 14

Flexi rent, car club

Question 15

Talk through biggest marketing success?

Answer 15

Must include:
-Sent lead for BRSE with BM and ASM
-Helped to set up a booking tool
-Marketing visit
-Saw them rent and saw increase in branch rentals
-Followed up with more meetings to ensure satisfaction and resolve problems.

Question 16

What is the most important aspect of a sales call?

Answer 16

The close

Question 17

Leakage goal?

Answer 17

15%

Question 18

Using leakage report, name 3 things we can do to reduce?

Answer 18

• Call red cars ASAP
  -Always work yellows
  -Maintain relationships with bodyshops

Question 19

4 places to get a non-fault referral from?

Answer 19

-Retail
- Insurance
-Bodyshop
-Solicitors

Question 20

What are the needed details for a flip? Why might it not convert?

Answer 20

• 3rd party name, reg, make/model, colour, number
• Any additional info e.g claim number, insurance details, location etc
• May lack info required, contested by insurance for who is at fault, certain companies cannot be flipped, customer choses not to credit hire

Question 21

3 non-fault competitors

Answer 21

kintertons, accident exchange, auxilles

Question 22

Difference between DH and ABI

Answer 22

ABI- better rates, we pay referral fee, chance of insurance not paying, cost of hire billed to TPI, needs MIT form

DH- relationship with insurance company, guaranteed payment, pre-agreed car class, 3rd party pays the referral, no MIT form

Question 23

Steps of a sales call?

Answer 23

1. intro
2. fact find
3. presentation
4. close

Question 24

3 benefits of a bodyshop for referring us work?

Answer 24

Referral fee, Better customer service, l4l car

Question 25

3 benefits to ERAC for receiving work from bodyshop

Answer 25

Better rates, more deals/ revenue streams, long hire lengths

Question 26

3 benefits to customers for sending NF refferal

Answer 26

ERAC manage claim so convenient and easy, L4L CAR, Our customer service, pick-up and drop-off, still get a car even not CC on policy

Question 27

4 benefits to account using ARMS

Answer 27

• can extend hires easily
• can update BIDs on our system
  -Prevents us calling them as much
  -More efficient
• leads to better customer service and less pestering customers
• CAPS connects bodyshops to ECARS

Question 28

what is hashtag 5

Answer 28

5 more dealership referrals MTD vs PYMTD

Question 29

Lines of business we can sell to dealer group?

Answer 29

• customer pay
  -overflow bookings
• staff hire
  -warranty hire

Question 30

name 3 dealerships from current dealer that aren’t sending work who could be

Answer 30

find plz

Question 31

how do u identify if enterprise are managing repair?

Answer 31

ARMS note

Question 32

What is CAPS connected for a bodyshop mean?

Answer 32

Repairs update directly from BMS into ERAC making updates accurate and efficient

Question 33

What is benefits of selecting correct shop when writing a ticket

Answer 33

• Auto updates callbacks using HM
  -reduces pends
  -time saving
• less bodyshop calls