All mobility Flashcards
Branches most recent 20/40? Last 3 meetings with assigned accounts and outcomes?
find out. needs setup with booking tool, self lead, went with BM, increase in rentals
Last 5 leads and how to check progress?
Lee-Ann email update
Sigma6
Senior projects
Concept life
What is a POP?
Percentage off programme, 5% off, don’t reach full criteria
criteria for account
Work premicise, work email, 6k a year, pass credit check, work website, ltd business
Advantages we have over competition?
Global fleet, one fleet, booking tools, fleet diversity
Branches new business figure? How calculated? 4 ways to increase?
Growth dashboard find. calculated from spend of new accounts from past 6 months. Lead culture, morning meetings, marketing trips, prospects
How to ECC sign up? Codes?
On website follow instructions. ECCU3. U3AUTO, U3STAFF.
Difference between virtual and dedicated CC
Virtual open to public, dedicated is for accounts pool car
What is hashtag 10
10 leads, 10 prospects 10 more referrals
What does branch do to drive hashtag 10
track leads, lead competitions
prospect list, make aware of goal each.
referral marketing, markeitng trips, assign accounts
How effective is our current marketing plan? What would I change?
5 steps are:
1) visit bodyshops/ dealerships(trainees)
2) new accounts (trainees)
3) Assistant visit large spending accounts
4) BM visit large replacement accounts
5) Visit lowest spend accounts
I would make sure we do it as often as possible, have morning meeting assigning where to go and who goes, make sure the team know the plan.
Main booking tool we give customers, And other two?
ETD ( enterprise travel direct)
EHI direct- can book hotels etc too
B2B- for corpy
Benefits of an account on ETD?
ECC, International, cost comparison, daily rental, self serve, book on behalf of, driver profiles, car classes
What other services can we offer customers?
Flexi rent, car club
Talk through biggest marketing success?
Must include:
-Sent lead for BRSE with BM and ASM
-Helped to set up a booking tool
-Marketing visit
-Saw them rent and saw increase in branch rentals
-Followed up with more meetings to ensure satisfaction and resolve problems.
What is the most important aspect of a sales call?
The close
Leakage goal?
15%
Using leakage report, name 3 things we can do to reduce?
- Call red cars ASAP
-Always work yellows
-Maintain relationships with bodyshops
4 places to get a non-fault referral from?
-Retail
- Insurance
-Bodyshop
-Solicitors
What are the needed details for a flip? Why might it not convert?
- 3rd party name, reg, make/model, colour, number
- Any additional info e.g claim number, insurance details, location etc
- May lack info required, contested by insurance for who is at fault, certain companies cannot be flipped, customer choses not to credit hire
3 non-fault competitors
kintertons, accident exchange, auxilles
Difference between DH and ABI
ABI- better rates, we pay referral fee, chance of insurance not paying, cost of hire billed to TPI, needs MIT form
DH- relationship with insurance company, guaranteed payment, pre-agreed car class, 3rd party pays the referral, no MIT form
Steps of a sales call?
- intro
- fact find
- presentation
- close
3 benefits of a bodyshop for referring us work?
Referral fee, Better customer service, l4l car
3 benefits to ERAC for receiving work from bodyshop
Better rates, more deals/ revenue streams, long hire lengths
3 benefits to customers for sending NF refferal
ERAC manage claim so convenient and easy, L4L CAR, Our customer service, pick-up and drop-off, still get a car even not CC on policy
4 benefits to account using ARMS
- can extend hires easily
- can update BIDs on our system
-Prevents us calling them as much
-More efficient - leads to better customer service and less pestering customers
- CAPS connects bodyshops to ECARS
what is hashtag 5
5 more dealership referrals MTD vs PYMTD
Lines of business we can sell to dealer group?
- customer pay
-overflow bookings - staff hire
-warranty hire
name 3 dealerships from current dealer that aren’t sending work who could be
find plz
how do u identify if enterprise are managing repair?
ARMS note
What is CAPS connected for a bodyshop mean?
Repairs update directly from BMS into ERAC making updates accurate and efficient
What is benefits of selecting correct shop when writing a ticket
- Auto updates callbacks using HM
-reduces pends
-time saving - less bodyshop calls
