all lessons

Question 1

a systemic process in which individuals interact with and
through symbols to create and interpret meanings.

Answer 1

Definition of Communication (Wood, 2004)

Question 2

Nature of Communication

Answer 2

1. Systemic
2. Irreversible
3. Proactive
4. Symbolic
5. Dynamic
6. Involves communicators
7. Meanings are formed by the participants

Question 3

Elements of Communication

Answer 3

1. Source
2. Message
3. Channel
4. Receiver
5. Feedback
6. Environment
7. Context
8. Interference

Question 4

● Participant who crafts the message
● Can be anyone: an author of the book, traffic enforcer,
mayor, or public speaker

Answer 4

Source

Question 5

● Decoder of the transmitted message
● Expected to listen or read carefully to enforce effective
communication
● Provides feedback or question to complete the process of
communication

Answer 5

Receiver

Question 6

● Reason behind the interaction
● Shared meaning between sender and receiver
● Can be: poems, songs, essays, news articles, road signs,
and even symbols

Answer 6

Message

Question 7

● Expectations of both participants
● Shared understanding through the environmental signals
● Puts meaning to the message

Answer 7

Context

Question 8

● Can be: place, the feeling, emotion, mood, or mindset of
the sender and receiver
● Can be both physical or internal set-up

Answer 8

Environment

Question 9

● Essential to confirm commonality between sender and
receiver
● Can be: written, spoken, or acted out (verbal or nonverbal)

Answer 9

Feedback

Question 10

● Barrier or noise that prevents effective communication to take
place
Kinds of Interference:
a. Psychological
b. Physical
c. Linguistic and cultural barriers
d. Mechanical

Answer 10

Interference

Question 11

❏ Communication is the process of exchanging verbal and/or
non-verbal information between two or more people.
❏ Communication is used to meet the purpose of a person.
❏ Communication can be in the form of written, verbal, non-verbal, or
visual
❏ Communication is a complex process.

Answer 11

Communication Principles

Question 12

Involves text or words and requires reading and writing skills.
Example of Channels:
Memos, letters, reports, online chat, SMS, e-mail, journals, and other
written documents.

Answer 12

Written Communication

Question 13

Involves an exchange of information through face-to-face, audio and/or video calls or conferencing, lectures, meetings, radio, and television.

Answer 13

Verbal Communication

Question 14

Models of Communication

Answer 14

1. Aristotle Model of Communication (300 В.С.)
2. Shannon-Weaver Model of Communication (1948)
3. Osgood-Schramm Model of Communication (1954)
4. Dance’s Helical Model of Communication (1967)
5. Berlo’s Model of Communication (1960’s)

Question 15

Communication Ethics

Answer 15

1. Uphold integrity.
2. Respect diversity of perspective and privacy.
3. Observe freedom of expression effectively 4. Promote access to communication,
4. Be open-minded.
5. Develop your sense of accountability.

Question 16

Guidelines for Effective Communication

Answer 16

1. Be clear with your purpose.
2. Support your message with facts.
3. Be concise.
4. Provide specific information in your feedback.
5. Adjust to the needs, interests, values, and beliefs of your audience.
6. Observe communication ethics.
7. Be your natural self and appear very confident.

Question 17

Quality is better than quantity, is also correct in communication process. Knowing the limitation of communication will make us maximize its effectiveness.

Answer 17

What we need is more communication.

Question 18

Obviously not. As same as the speaker, the receiver also have an equal responsibility in decoding and encoding the message to complete the process (effective) communication.

Answer 18

Speakers is the only responsible for effective communication.

Question 19

Non verbal communication is also important. Verbal and nonverbal communication goes hand in hand to produce an effective communication.

Answer 19

Communication is only consists of words.

Question 20

We cannot recreate a context, which means, we actively assign meaning to words.

Answer 20

Meanings are in words.