all in one

Question 1

what is the importance of code of conduct

Answer 1

1.it outlines a company’s principles and values
2.provides guidelines of employee behaviour
3.accelerates career growth
4.increases employee morale 5.ensures compliance with the legal system
6.produces a compliant culture.

Question 2

what are the 5 principles of teamwork

Answer 2

1.Communication
2.Commitment
3.Mutual trust
4.clear roles
5.shared goals

Question 3

identify 5 positive attitudes that health service professionals should have

Answer 3

respect, patience, caring, friendly,empathetic

Question 4

who are the patients at risks?(ocular and health)

Answer 4

health: diabetes, hypertension
ocular: macular degenaration(amd), glaucoma

Question 5

when is duty of care breached

Answer 5

negligence, informed consent, confidentiality violation, failure to refer

Question 6

what are client rights

Answer 6

choose/refuse treatment
informed consent
confidentiality of information
seek 2nd opinion
seek service information
provide feedback

Question 7

what is the definition of right to informed consent

Answer 7

it refers to client agreeing to go ahead with the treatment or procedure after they have been given sufficient and accurate information on it. this include the costs, benefits of the procedure, its significant limitations, the risks involved, and any alternatives available

Question 8

definition of right to seek service information

Answer 8

right to know the details of their illness, medical charges on advance, the purpose and common complications of any treatment procedures or investigations before giving consent to these procedure/treatment, to be told if something has gone wrong during their healthcare, how it happened and how it may affect them, to obtain information concerning their illness or health record details in a form of medical report or summary

Question 9

what is the importance of respecting client’s rights

Answer 9

1. it acknowledges the inherent unequal power in a client-health care worker relationship
2. it acknowledges autonomy as a fundamental aspect of human existence
3. it ensures a client to be no worries off(physically, emotionally, or otherwise)after treatment than before

Question 10

what is a team

Answer 10

it is a multidisciplinary team that consist of a group of health or social care workers and professionals who provide a specific service to individuals accessing services.

Question 11

what is teamwork

Answer 11

it is the collaborative effort of healthcare professionals to achieve a common goal

Question 12

a good team player would

Answer 12

exchange relevant information within the team
focus on the client and their care when conflict arises
value team input

Question 13

why do we need effective teamwork

Answer 13

1.improved client safety
2.Improved client’s self reported satisfaction with care
3.improved client care outcomes

Question 14

define communication

Answer 14

it is a structured process by which information is clearly and accurately exchanged among team members

Question 15

what does the sources of conflict include

Answer 15

1. lack of emotional quotient
2. difference in personality traits
3. various aspects of the job and work environment
4. role ambiguity
5. lack of support from manager and colleagues
6. poor communication

Question 16

resolving conflict

Answer 16

commanding, comparing, condemning, challenging, condescending, contradicting, confusing

Question 17

confidentiality

Answer 17

it refers to the nondisclosure of personal and medical information by healthcare workers

Question 18

the medical information can be in the form of:

Answer 18

handwritten clinical notes
computerised/ electronic records
letters to and from other health professionals
laboratory reports
radiographs and other imaging records
printouts from monitoring equipment
photographs
videos
recordings of telephone consultations

Question 19

pdpa

Answer 19

1. the consent obligation
2. purpose limitation obligation
3. the notification obligation
4. the access and correction obligations
5. the accuracy obligation
6. protection obligation
7. the retention limitation obligation
8. transfer limitation obligation
9. data breach notification obligation
10. accountability obligation

Question 20

ways to maintain privacy and confidentiality

Answer 20

not discussing or talk about clients outside the professional context and in public spaces and areas.
not to overshare about client’s information unless it is necessary to meet the requirements

Question 21

when is it acceptable to break confidentiality

Answer 21

where laws, court decisions, or orders from authorities might require sharing information, especially if it’s in the public’s best interest.

Question 22

What are the 6 P’s during social media usage

Answer 22

• Professional
• Positive
• Patient
• Protect yourself
• Privacy
• Pause before you post

Question 23

Red flags while maintaining boundaries

Answer 23

• showing favouritism
• engaging in suggestive behaviours
• keeping secrets with or for client
• spending more time than necessary with a particular client
• speaking poorly about colleagues or your employment setting with the client and or family
• meeting a client in settings besides those used to provide direct client care or when you are not at work

Question 24

Professional boundaries definition

Answer 24

Professional boundaries are the legal, ethical and organised frameworks that protects both clients and employees

Question 25

Professionalism is crucial for

Answer 25

• Safe and ethical healthcare practice
• prioritising the well-being of client/ patient
• ensures that the patient remains central in all clinical decisions and actions

Question 26

Attributes of client centeredness

Answer 26

• knowledgeable and confident
• using an emotional approach when speaking to clients
• explaining your role to the client

Question 27

Attributes of demonstrating professional behaviour with respect

Answer 27

Reliable, punctual, dependable, adaptable, flexible, responsible, thorough