ALL HR REVISION

Question 1

8 FOUNDING VALUES

Answer 1

-Our brands are the most valuable things we own.
-We work hard … and we reward hard work.
-Customer service is our way of life.
-Great things happen when we listen … to our customers and to each other.
-Personal honesty and integrity are the foundation of our success.
-We strengthen our communities – one neighbourhood at a time.
-Our company is a fun and friendly place where teamwork rules.
-Our doors are open.

Question 2

How can we accommodate disability?

Answer 2

Make adaptations: Links Hand Controls contact at least 48 hours before.

Question 3

How many holidays and bank holidays?

Answer 3

20 holidays, , 1 purpose day, 5 choice days, all bank holidays apart from Good Friday (paid for or given back)

Question 4

How many hours a week? What is it important employees have? How to give back time?

Answer 4

No more than 45 to reduce overtime. A healthy work/ life balance to remain engaged and keep up retention. Half days.

Question 5

What is a good retention rate ? and control?

Answer 5

75%, aim for 85%. Give time back, use mentor program properly, managers track progression as this also causes less retention.

Question 6

HR impact on PUA?

Answer 6

-Development, retention all cause good PUA. Training and development contribute to engagement and retention.
-Personal expense of PUA= total salaries/ fleet. is a fixed cost so only impacted by fleet and staff.
-Overtime is on PUA
- Less uninsured losses ( better trained to drive etc).
- Bad debt- less mistakes to cause this e.g proper underwriting

Question 7

What to do if something inappropriate happens between employees?

Answer 7

1) separate them and maybe send home
2) get written statement from all parties involved
3) involve higher management

Question 8

Good onboarding practices? and reason why

Answer 8

So retention and development is positively impacted. Call from BM before start, launchpad, scavenger hunt, clean desk. Then non-required extras ( branch meal, put bday in diary etc). Need to do vs nice to do.

Also give plan of training and expectations. E.g stages. Need to know benefits and negatives related to good/ bad performance.

Question 9

Reviews?

Answer 9

Monthly review, 90 day for new starters, yearly review

Question 10

SEL uses?

Answer 10

Significant event log, use for negative behaviour e.g late for work, HR involved if repeated.

Question 11

Day force use?

Answer 11

Full breakdown of work hours, used to reduce overtime and improve, used on phone, launch and computer. Cost control, utilise the 45 hours and try to meet it as near as possible otherwise free money. Prevent burn out.

Question 12

Employee motivators?

Answer 12

Work life balance, development, days off, lunch breaks

Question 13

Workday use?

Answer 13

Annual performance review, holds all employee info, like LinkedIn so networking. Enterprise CV, promotion.

Question 14

DEI benefits

Answer 14

Why people love working for Enterprise, More ideas from diversity, e.g FFG. Everyone equal at Enterprise.
Opens Enterprise to more markets, brand loyalty etc.

Question 15

4 core areas?

Answer 15

-ESQI- 92%
-Growth of fleet - 20/40
-Development and retention- 75% over 12 months
-Profitability - £200 per car

Question 16

Reasons retention isn’t 100%?

Answer 16

Sacked
Personal reasons
Performance management

Question 17

Benefits of referral scheme over recruiting agency?

Answer 17

• cheaper 1000 per employee vs higher from 3rd party
• circular investment as the money stays in Enterprise (rewards employees)
  -time effective, instant applicant to interview
  -better quality
  -faster MQI average so Enterprise makes money faster

Question 18

What is gallup used for?

Answer 18

HR version of SFL
Used to see what can improve
Can also be used unofficially by branch managers to improve.