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SHRM Competencies > All Competencies > Flashcards

All Competencies Flashcards

1
Q

Accounts payable

A

Money an organization owes its vendors and suppliers

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2
Q

Accounts receiveable

A

Money an organization’s customers owe the organization

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3
Q

Active Listening

A

Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indiciate interest and reactions to the message and the speaker

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4
Q

Affinity Diagramming

A

Data-sorting technique in which a group categorizes and subcatergorizes data until relationships are clearly drawn.

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5
Q

Analytical processing

A

Applications that can analyze data faster and in more ways than traditional relational databases, offering a multidimensional analysis of business data.

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6
Q

Assets

A

Financial, physical, and sometimes intangible properties an organization owns.

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7
Q

Balance sheet

A

Statement of an organization’s financial position at a specific point in time, showing assets, liabilities, and shareholder’s equity.

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8
Q

Balanced Scorecard

A

Performance management tool that depicts an organization’s overall performance, as measured against goals, lagging indicators, and leading indicators

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9
Q

Bribary

A

Exchange of anything of valute to gain greater infleunce or preference

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10
Q

Business Case

A

Presentation to management that establishes that a specific problem exists and argues for a proposed solution

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11
Q

Business Intelligence

A

Ability to use information to gain a deeper understanding of an organization and make sound business decisions.

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12
Q

Cash Flow Statement

A

Statement of an organization’s ability to meet its current and short-term obligations, showing incoming and outgoing cash and cash reserves in operations, investments, and financing.

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13
Q

Civil Law

A

Legal system based on written codes (laws, rules, or regulations)

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14
Q

Code of Conduct

A

Principles that guide decision making and behavior in an organization

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15
Q

Common Law

A

Legal system in which each case is considered in terms of how it relates to legal decision that have already been made; evolves through judicial decisions over time

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16
Q

Confidentiality

A

Treatment of personal information that has been disclosed to another person or organization

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17
Q

Conflict of Interest

A

Situation in which a person or organization may potentially benefit from undue influence due to involvement in outside activities, relationships, or investments that conflict with or have an impact on the employment relationship or its outcomes.

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18
Q

Covering

A

Defensive behavior that occurs when an organziation recruits a diverse workforce but, consciously or otherwise promotes assimilation rather than inclusion.

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19
Q

Cultural Intelligence

A

Capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts.

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20
Q

Culutral Taxation

A

Additional workload that is generated for members of an underrepresented group due to their requested participation in DE&I efforts

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21
Q

Culture

A

Basic beliefs, attitudes, values, behaviors, and customs shared and followed by memebrs of a group, which give rise to the group’s sense of identity

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22
Q

Delphi Technique

A

Technique that progressively collects information from a group of anonymous respondents.

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23
Q

Diversity

A

The similarities and differences between individuals, accounting for all aspects of one’s personality and individaul identity.

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24
Q

Due Process

A

Concept that laws are enforced only through accepted, codified procedures.

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25
Q

Emotional Intelligence

A

Ability to be sensitive to and understand one’s own and others’ emotions and impulses

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26
Q

Employee Resource Groups

A

Voluntary group for employees who share a particular diversity dimension

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27
Q

Enterprise Resource Planning

A

Business Management software, usually a suite of integrated applications, that a company can use to collect, store, manage, and interpret data from many business activities.

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28
Q

Equity (Business)

A

Amount of owners’ or shareholders’ portion of a business

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29
Q

Focus Group

A

Small group of invidited persons who actively participate in a structured discussion, led by a facilitator for the purpose of eliciting their input

30
Q

Framing

A

Process of constructing a message so that an audience sees communicated facts in a certain way and is pursuaded to take a certain action.

31
Q

Global Mindset

A

Ability to take an internation perspective, inclusive of other cultures’ views

32
Q

Gross Profit Margin

A

Ratio of Gross Profit to Net Sales

33
Q

High-Context Cultures

A

Societies or groups characterized by compex, usually long-standing networks of relationships; members share a rich history of common experience, so the way they interact and interpret events if often not apparent to outsides.

34
Q

Imposters Syndrome

A

A feeling that one’s success is due to luck, not hard work or skill; can lead individuals to feeling unfit for their current role.

35
Q

Inclusion

A

Extent to which each person in an organization feels welcomed, respected, supported, and valued as a team member

36
Q

Income Statement

A

Statement that reports revenues, expenses, and profits for a specified period of time quarterly or annually.

37
Q

J Curve

A

Visitualization of the impact of change on productivity

38
Q

Jurisdiction

A

Right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions.

39
Q

Liabilities

A

Organization’s debts and other financial obligations

40
Q

Low-Context Cultures

A

Societies in which relationships have less history; individuals know eah other less well and don’t share a common database of experience, so communication must be very explicit

41
Q

Mean

A

Average score of all values

42
Q

Median

A

Middle value in a range of values

43
Q

Mind-Mapping

A

Data-sorting technique in which group members add related ideas and indicate logical connections, eventually grouping similar ideas.

44
Q

Mode

A

Value that occurs most frequently in a set of data

45
Q

Motivation

A

Factors that initiate, direct, and sustain human behavior over time

46
Q

Negotiation

A

Process by which two or more parties work together to reach agreement on a matter

47
Q

Net Profit Margin

A

Ratio of net income to net sales

48
Q

Networking

A

Process of developing mutually beneficial contacts through the exchange of information

49
Q

Neurodiversity

A

Refers to a workplace that approaches problems using different conceptual thought approaches that may stem from atypical brain structure, for example attention deficit disorder (ADD), attention-deficit/hyperactivity discorder (ADHD), and anything categorized as existing on the autism spectrum

50
Q

Noise

A

In communication, any factor that can disrupt the sending and reciept of a message

51
Q

Nominal Group Technique (NGT)

A

Technique in which participants each suggest ideas through a series of rounds and then discuss the items, eliminate redundancies and irrelevancies, and agree on the importance of the remaining items.

52
Q

Nonverbals

A

Components of a message apart from its words

53
Q

Principled Negotiation

A

Process in which negotiators aim for mutual gain, emphasizing the need to focus on the problem instead of personal differences and on mutually beneficial outcomes.

54
Q

Qualitative Data

A

Subjective evaulation of actions, feelings, or behaviors

55
Q

Quantitative Data

A

Objective measurements that can be verified and used in statistical analysis

56
Q

Ratio Analysis

A

Comparing the sizes of two variables to produce an index or percentage, commonly used to analyze financial statements

57
Q

Regression Analysis

A

Statistical method used to determine whether a relationship exists between variables and the strength of the realtionship

58
Q

Reliability

A

Extent to which a measurement instrument provides consistent results

59
Q

Root-Cause Analysis

A

Type of analysis that starts with a result and then works backward

60
Q

Rule of Law

A

Concept that stipulates that no individaul is beyond the reach of the law and that authority is exercised only in accordance with written and publicly disclosed laws.

61
Q

Scenario/what-if analysis

A

Statistical method used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved

62
Q

Service-Level Agreement

A

Document that defines the output customers can expect

63
Q

Stakeholder concept

A

Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities.

64
Q

Standard Deviation

A

Distance of any data point from the center of a distribution when data is distributed

65
Q

Transparency

A

Extent to which an organization’s agreements, dealings, information, practives, and transactions are open to disclosure and review by relevant persons.

66
Q

Trend Analysis

A

Statistical Method that examines data from different points in time to determine if a variance is an isolated event or if it is part of a longer trend.

67
Q

Unweighted mean

A

Raw average of data that gives equal weight to all values with no regard for other factors

68
Q

Validity

A

Extent to which an instrument measures what it is intended to measure

69
Q

Value

A

The benefit created when an organization meets its strategic goals; measure of usefullness, worth or importance

70
Q

Value Chain

A

The process by which an organziation creates the product or service it offers to the customer.

71
Q

Variance analysis

A

Statistical method for identifying the degree of difference between planned and actual performance or outcomes.

72
Q

Weighted Mean

A

Average of data that adds factors to reflect the importance of different values.

SHRM Competencies (2 decks)

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