All Competencies Flashcards
Accounts payable
Money an organization owes its vendors and suppliers
Accounts receiveable
Money an organization’s customers owe the organization
Active Listening
Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indiciate interest and reactions to the message and the speaker
Affinity Diagramming
Data-sorting technique in which a group categorizes and subcatergorizes data until relationships are clearly drawn.
Analytical processing
Applications that can analyze data faster and in more ways than traditional relational databases, offering a multidimensional analysis of business data.
Assets
Financial, physical, and sometimes intangible properties an organization owns.
Balance sheet
Statement of an organization’s financial position at a specific point in time, showing assets, liabilities, and shareholder’s equity.
Balanced Scorecard
Performance management tool that depicts an organization’s overall performance, as measured against goals, lagging indicators, and leading indicators
Bribary
Exchange of anything of valute to gain greater infleunce or preference
Business Case
Presentation to management that establishes that a specific problem exists and argues for a proposed solution
Business Intelligence
Ability to use information to gain a deeper understanding of an organization and make sound business decisions.
Cash Flow Statement
Statement of an organization’s ability to meet its current and short-term obligations, showing incoming and outgoing cash and cash reserves in operations, investments, and financing.
Civil Law
Legal system based on written codes (laws, rules, or regulations)
Code of Conduct
Principles that guide decision making and behavior in an organization
Common Law
Legal system in which each case is considered in terms of how it relates to legal decision that have already been made; evolves through judicial decisions over time
Confidentiality
Treatment of personal information that has been disclosed to another person or organization
Conflict of Interest
Situation in which a person or organization may potentially benefit from undue influence due to involvement in outside activities, relationships, or investments that conflict with or have an impact on the employment relationship or its outcomes.
Covering
Defensive behavior that occurs when an organziation recruits a diverse workforce but, consciously or otherwise promotes assimilation rather than inclusion.
Cultural Intelligence
Capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts.
Culutral Taxation
Additional workload that is generated for members of an underrepresented group due to their requested participation in DE&I efforts
Culture
Basic beliefs, attitudes, values, behaviors, and customs shared and followed by memebrs of a group, which give rise to the group’s sense of identity
Delphi Technique
Technique that progressively collects information from a group of anonymous respondents.
Diversity
The similarities and differences between individuals, accounting for all aspects of one’s personality and individaul identity.
Due Process
Concept that laws are enforced only through accepted, codified procedures.
Emotional Intelligence
Ability to be sensitive to and understand one’s own and others’ emotions and impulses
Employee Resource Groups
Voluntary group for employees who share a particular diversity dimension
Enterprise Resource Planning
Business Management software, usually a suite of integrated applications, that a company can use to collect, store, manage, and interpret data from many business activities.
Equity (Business)
Amount of owners’ or shareholders’ portion of a business
Focus Group
Small group of invidited persons who actively participate in a structured discussion, led by a facilitator for the purpose of eliciting their input
Framing
Process of constructing a message so that an audience sees communicated facts in a certain way and is pursuaded to take a certain action.
Global Mindset
Ability to take an internation perspective, inclusive of other cultures’ views
Gross Profit Margin
Ratio of Gross Profit to Net Sales
High-Context Cultures
Societies or groups characterized by compex, usually long-standing networks of relationships; members share a rich history of common experience, so the way they interact and interpret events if often not apparent to outsides.
Imposters Syndrome
A feeling that one’s success is due to luck, not hard work or skill; can lead individuals to feeling unfit for their current role.
Inclusion
Extent to which each person in an organization feels welcomed, respected, supported, and valued as a team member
Income Statement
Statement that reports revenues, expenses, and profits for a specified period of time quarterly or annually.
J Curve
Visitualization of the impact of change on productivity
Jurisdiction
Right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions.
Liabilities
Organization’s debts and other financial obligations
Low-Context Cultures
Societies in which relationships have less history; individuals know eah other less well and don’t share a common database of experience, so communication must be very explicit
Mean
Average score of all values
Median
Middle value in a range of values
Mind-Mapping
Data-sorting technique in which group members add related ideas and indicate logical connections, eventually grouping similar ideas.
Mode
Value that occurs most frequently in a set of data
Motivation
Factors that initiate, direct, and sustain human behavior over time
Negotiation
Process by which two or more parties work together to reach agreement on a matter
Net Profit Margin
Ratio of net income to net sales
Networking
Process of developing mutually beneficial contacts through the exchange of information
Neurodiversity
Refers to a workplace that approaches problems using different conceptual thought approaches that may stem from atypical brain structure, for example attention deficit disorder (ADD), attention-deficit/hyperactivity discorder (ADHD), and anything categorized as existing on the autism spectrum
Noise
In communication, any factor that can disrupt the sending and reciept of a message
Nominal Group Technique (NGT)
Technique in which participants each suggest ideas through a series of rounds and then discuss the items, eliminate redundancies and irrelevancies, and agree on the importance of the remaining items.
Nonverbals
Components of a message apart from its words
Principled Negotiation
Process in which negotiators aim for mutual gain, emphasizing the need to focus on the problem instead of personal differences and on mutually beneficial outcomes.
Qualitative Data
Subjective evaulation of actions, feelings, or behaviors
Quantitative Data
Objective measurements that can be verified and used in statistical analysis
Ratio Analysis
Comparing the sizes of two variables to produce an index or percentage, commonly used to analyze financial statements
Regression Analysis
Statistical method used to determine whether a relationship exists between variables and the strength of the realtionship
Reliability
Extent to which a measurement instrument provides consistent results
Root-Cause Analysis
Type of analysis that starts with a result and then works backward
Rule of Law
Concept that stipulates that no individaul is beyond the reach of the law and that authority is exercised only in accordance with written and publicly disclosed laws.
Scenario/what-if analysis
Statistical method used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved
Service-Level Agreement
Document that defines the output customers can expect
Stakeholder concept
Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities.
Standard Deviation
Distance of any data point from the center of a distribution when data is distributed
Transparency
Extent to which an organization’s agreements, dealings, information, practives, and transactions are open to disclosure and review by relevant persons.
Trend Analysis
Statistical Method that examines data from different points in time to determine if a variance is an isolated event or if it is part of a longer trend.
Unweighted mean
Raw average of data that gives equal weight to all values with no regard for other factors
Validity
Extent to which an instrument measures what it is intended to measure
Value
The benefit created when an organization meets its strategic goals; measure of usefullness, worth or importance
Value Chain
The process by which an organziation creates the product or service it offers to the customer.
Variance analysis
Statistical method for identifying the degree of difference between planned and actual performance or outcomes.
Weighted Mean
Average of data that adds factors to reflect the importance of different values.
