All chapters

Question 1

Consist of all people who perform its activities

Answer 1

Human resources

Question 2

Personnel policies and managerial practices that influence the workforce (organizational activities dealing with its people)

Answer 2

Human Resource Management

Question 3

What are the main objectives of HRM?

Answer 3

To get, keep and grow talents

Question 4

A social unit of people, systematically structured and managed to meet a need or to pursue collective goals on a continuing basis

Answer 4

Organization

Question 5

Determining people needed

Answer 5

Organizational design

Question 6

Obtaining good people

Answer 6

Staffing

Question 7

Making them better

Answer 7

Training

Question 8

Motivating them

Answer 8

Performance appraisal and compensation

Question 9

_______ is a better predictor of employee performance than intelligence.

Answer 9

Conscientiousness

Question 10

Companies that screen job applicants for values have ____ performance than those that screen for intelligence

Answer 10

higher

Question 11

T/F: Integrity tests don’t work well in practice because so many people lie on them.

Answer 11

True

Question 12

Aligning people and tasks to the mission, goals, and strategic plans of the organization.

Answer 12

Organizational design

Question 13

Recruitment, selection, promotion, and termination

Answer 13

Staffing

Question 14

Assessing individual and unit performance

Answer 14

Performance management and appraisal

Question 15

Fostering, and maintaining employee skills based on organizational and employee needs.

Answer 15

Employee training and organizational development

Question 16

Compensation: Pay, rewards, or benefits available to employees

Answer 16

Reward systems, benefits and compliance

Question 17

The process of linking the human resource function with the strategic objectives of the organization in order to improve performance

Answer 17

Strategic HRM

Question 18

Focuses on internal HR issues, often separated from other business activities

Answer 18

HRM

Question 19

focuses on long-term objectives, overall organizational goals; there is clear/explicit linkage between HRM policies and practices and organizational performance, goals and environment

Answer 19

SHRM

Question 20

HR practices that have been shown to have a significant effect on corporate (financial) performance

Answer 20

High-performance work systems (HPWS)

Question 21

How can organizations determine if HRM contributes to organizational success?

Answer 21

Measurement

Question 22

Ensuring all outcomes of importance to organizations are measured/quantified

Answer 22

Management by measurement

Question 23

The ability of an organization to formulate strategies that place it in a more favorable position relative to the other companies in the industry

Answer 23

Competitive advantage

Question 24

What are the two major principles that describe the extent to which a business has competitive advantage?

Answer 24

Customer value and sources of uniqueness

Question 25

Customers feel that they receive more value from their transaction with an organization than fro its copetitors

Answer 25

Customer value

Question 26

What are the two factors that determine customer value?

Answer 26

Particular product or service and intangible variables

Question 27

Offering a product or service that your competitor cannot easily imitate or copy

Answer 27

Uniqueness

Question 28

Four mechanisms for offering uniqueness:

Answer 28

Financial, Product, Technological, Organization Capability

Question 29

A business receives special access to financial funding or is able to produce a good or service cheaper than someone else

Answer 29

Financial or economic capability

Question 30

A business offers a product or service that differentiates it from other products or services

Answer 30

Strategic or product capability

Question 31

A business can have a distinct way of building or delivering its product or service

Answer 31

Technological or operational capability

Question 32

The business's ability to manage organizational systems and people in order to match customer and strategic needs

Answer 32

Organizational capability

Question 33

The firm sells its products and services in foreign marketplaces through intermediaries

Answer 33

Exporting

Question 34

The licensor leases the right to use its intellectual property to another firm (the licensee) in exchange for a fee

Answer 34

Licensing

Question 35

A special form of licensing which allows an independent organization to operate a business under their name in return for a fee

Answer 35

Franchising

Question 36

A firm outsources the creation of its products to another country

Answer 36

Contract manufacturing

Question 37

A company sells its management (and sometimes technical) expertise to a company in another country

Answer 37

Management contracts

Question 38

Partnering with a local organization, allowing the firm to make a direct investment very gradually while sharing its risk with a knowledgeable, experienced other party

Answer 38

Alliances

Question 39

Partners create a new, separate company that is owned jointly by the venture partners

Answer 39

Joint ventures

Question 40

Companies agree to partner with one another, but do not set up a separate entity

Answer 40

Strategic alliance

Question 41

A firm owns an operation in a foreign country in order to ensure that they have full decision-making authority and operational control

Answer 41

Sole ownership

Question 42

A country's economic, legal, political, and socio-cultural systems; language and religious beliefs

Answer 42

General environment

Question 43

Forces that are directly related to the industry, such as: cost pressures, intensity of competitive rivalry, barriers to entry

Answer 43

Task environment

Question 44

What are Porter's two types of international industries?

Answer 44

Multilocal and Global industry

Question 45

Organization culture, expertise of management staff, and ability to detect and respond to consumer trends

Answer 45

Internal strengths or weaknesses

Question 46

Foreign subsidiaries have little autonomy, operations are typically centralized, and major decisions are made at the corporate headquarters

Answer 46

Ethnocentric

Question 47

Foreign subsidiaries are treated as a distinct entity with some level of decision-making authority

Answer 47

Polycentric

Question 48

Relationships between headquarters and foreign subsidiaries tend to be extremely collaborative, with each participant contributing important info, perspective, and decision-making factors

Answer 48

Geocentric

Question 49

Employees who are placed in an assignment outside their home country

Answer 49

Expatriates

Question 50

Laws designed to prevent employment discrimination

Answer 50

Equal employment opportunity law

Question 51

Work requirements reasonably necessary to the normal performance of a job or the normal operation of an organization

Answer 51

Bona fide occupational qualifications (BFOQs)

Question 52

Plaintiffs must show that an employer intended to treat a member(s) of a protected group differently

Answer 52

Disparate treatment

Question 53

Plaintiffs must show that the employment procedures had a disproportionately negative effect on the members of a protected group

Answer 53

Disparate impact

Question 54

The extent to which employers make an effort through their personnel practices to attract, retain, and upgrade members of the protected classes

Answer 54

Affirmative action

Question 55

Unwelcomed conduct that is based on race, color, sex, religion, national origin, disability and/or age

Answer 55

Harassment

Question 56

An individual with authority (1) to recommend tangible employment decision affecting the employee or (2) to direct the employee's daily work activities

Answer 56

Supervisor

Question 57

A significant change in employment benefits and/or status, such as hiring, firing, promotion, demotion, undesirable reappointment

Answer 57

Tangible employment action

Question 58

Purposeful behaviors performed by people at work as prescribed by the organizations in order to achieve organizational goals/strategies

Answer 58

Tasks

Question 59

A group of tasks performed by one person

Answer 59

Position

Question 60

A group of similar positions in a single organization

Answer 60

Job

Question 61

A group of similar jobs in different organizations

Answer 61

Occupation

Question 62

A systematic process of gathering information about work, jobs, and the relationship between jobs

Answer 62

Work analysis

Question 63

Organizing/assigning tasks into jobs/positions (based upon the organizational strategies/goals)

Answer 63

Work/Job design

Question 64

Forecasting HR needs in the context of strategic business planning

Answer 64

HR planning

Question 65

The process of attracting applicants for the positions needed to fill, increase applicant pool to facilitate personnel selection

Answer 65

Recruitment

Question 66

What are the six steps of Human Resource Planning (HRP)?

Answer 66

1. Environmental scanning 2. Labor demand forecase 3. Labor supply forecast 4. Gap analysis 5. Action programming 6. Control and evaluation

Question 67

Uses historical information from personnel movements of the internal labor supply in the past to predict the probabilities of movements in the future

Answer 67

Markov Analysis

Question 68

Reconciles the forecast of labor supply and demand, identifies potential shortages or surpluses of employees, skills and jobs

Answer 68

Gap analysis

Question 69

Plans out sequence of events to implement solutions determined in the gap analysis step

Answer 69

Action programming

Question 70

Seeking applicants for positions from among the ranks of those currently employed

Answer 70

Internal recruiting

Question 71

Recruiting source seeking applicants for positions from outside the organization

Answer 71

External recruiting

Question 72

The process of gathering and assessing information about job applicants in order to make employment decisions

Answer 72

Personnel selection

Question 73

Identify knowledge, abilities, skills, and other characteristics (KASOCs) relevant to the job in question.

Answer 73

Job analysis

Question 74

The consistency of measurement

Answer 74

Reliability

Question 75

An index reflecting the linear relationship between two variables

Answer 75

Correlation

Question 76

Something with values that can change (e.g. personal characteristics such as KSOAC, performance level, gender, age)

Answer 76

Variable

Question 77

Reflects the frequencies (or probabilities) for all the values of a variable

Answer 77

Distribution

Question 78

Two variables are positively related if observations tend to have similar relative positions in both distributions

Answer 78

Linear relationship

Question 79

concerns whether a measure is actually measuring what it claims to be measuring

Answer 79

Validity

Question 80

Assesses the degree to which the content of a selection method represents (or assesses) the requirements of the job

Answer 80

Content validity

Question 81

Concerns the economic gains derived from using a particular selection method

Answer 81

Utility

Question 82

Application forms requesting standard info about applicants' backgrounds

Answer 82

Application blanks