All

Question 1

Organizations

Answer 1

Collections of people who work together and coordinate their actions to reach goals.

Question 2

Social Economy

Answer 2

The concept of organizations that work toward a goal that benefits the community over profit.

Question 3

Blended Value

Answer 3

Organizations that create both a social impact and economic value.

Question 4

Collective impact

Answer 4

Public, Private, and nonprofits that work together to solve social issues.

Question 5

Management

Answer 5

Planning, organizing, leading, and controlling of resources to achieve goals effectively and efficiency.

Question 6

Resources

Answer 6

Company assets such as staff, machinery, materials, etc.

Question 7

Manager

Answer 7

A person responsible for supervising resources.

Question 8

Organizational performance

Answer 8

Measure of how efficiently and effectively a manager uses resources to satisfy customers and goals.

Question 9

Effectiveness

Answer 9

A measure of the appropriateness of the goals in an organization is pursuing and the degree to which the organization achieves those goals

Question 10

Efficiency

Answer 10

How well resources are used to achieve goals.

Question 11

Planning

Answer 11

Identifying and selecting appropriate goals and courses of action.

Question 12

Step 1 in the planning process

Answer 12

Deciding which goals to pursue

Question 13

Step 2 in the planning process

Answer 13

Analyzing the organizational environment for threats and opportunities

Question 14

Step 3 in the planning process

Answer 14

Deciding what course of action or strategy to adopt

Question 15

Step 4 in the planning process

Answer 15

Deciding how to allocate resources to implement the plan.

Question 16

Step 5 of the planning process

Answer 16

Evaluating if the goal was achieved using this strategy

Question 17

Performance Level

Answer 17

How effective and efficient the organization is at achieving its goals.

Question 18

Strategy

Answer 18

Cluster of decisions about what goals to pursue, actions to take, and resources to use.

Question 19

Organizing

Answer 19

Structuring workplace relationships so staff work together to achieve goals.

Question 20

Organizational Structure

Answer 20

Formal system of task and reporting that coordinates and motivates staff to work together and reach goals.

Question 21

Leading

Answer 21

Articulating the orgs. Vision and motivating staff so everyone knows their role in achieving organisational goals.

Question 22

Controlling

Answer 22

Evaluating how well the org. Is achieving its goal and taking action to maintain and improve performance

Question 23

Department/Unit

Answer 23

A group composed of subordinates who report to the same supervisor

Question 24

First-line managers

Answer 24

Responsible for daily supervision and coordination of staff.

Question 25

Middle managers

Answer 25

Supervise first-line managers and are responsible to find the best way to use resources to achieve organizational goals.

Question 26

Top managers

Answer 26

Establish goals, decide how departments should interact, and monitor middle managers.

Question 27

Top-management team

Answer 27

CEO, president, and heads of most important departments. Responsible for developing strategies that produce a competitive edge.

Question 28

Conceptual skills

Answer 28

The ability to analyze and diagnose a situation and distinguish between cause and effect.

Question 29

Interpersonal skills

Answer 29

Ability to understand, alter, lead, and control the behaviour of others. People skills.

Question 30

Technical skills

Answer 30

Job specific knowledge and techniques that are required to perform a role.

Question 31

Core competency

Answer 31

The specific set of departmental skills, knowledge, and experience that allows one org to outperform others.

Question 32

Role

Answer 32

A specific set of tasks assigned due to a persons position within an organization

Question 33

Terminal Value

Answer 33

Lifelong goal someone wants to achieve

Question 34

Instrumental value

Answer 34

Mode of conduct you strive to follow

Question 35

Norms

Answer 35

Informal codes of conduct people should follow in their actions

Question 36

Value system

Answer 36

Terminal and instrumental values that guide an individual in life

Question 37

Attitude

Answer 37

A collection of feelings and beliefs

Question 38

Job satisfaction

Answer 38

Collection of feelings and beliefs that managers have about their current job.

Question 39

OCB’s or organizational citizenship behaviours

Answer 39

Behaviours that are not required of staff but contribute above and beyond the parameters of the job

Question 40

What are the two reasons its good for managers to be satisfied?

Answer 40

1. More likely to work above and beyond

2. Less likely to quit

Question 41

Organizational commitment

Answer 41

Collection of feelings and beliefs a manager has about the organization

Question 42

Mood

Answer 42

Feeling or state of mind

Question 43

Emotions

Answer 43

Intense, short lived feelings

Question 44

Emotional intelligence

Answer 44

The understanding and ability to manage one’s emotions and those of others.

Question 45

Organiazation culture

Answer 45

Shared beliefs, expectations, values, norms, routines, etc. That staff have in common.

Question 46

Attraction-selection-attrition framework

Answer 46

Model that explains how personality influences culture.

Question 47

Organizational socialization

Answer 47

Process in which newcomers learns values and norms for the work environment

Question 48

Globalization

Answer 48

Forces leading to integrated global social systems.

Question 49

What are the two levels of the external environment?

Answer 49

Specific and General components

Question 50

Organizational Environment

Answer 50

The forces that effect the how operations go.