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Company Officer > All > Flashcards

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0
Q

In order to overcome personal challenges, a new company officer must;

A

Praise in public, discipline in private.

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1
Q

As a subordinate, a company officer must;

A

Controlled unit and deploy it to complete assigned objectives.

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2
Q

A peer’s expectations of a new officer to overlook a policy infraction is which type of expectation?

A

External expectation

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3
Q

A new company officer may need to set extremely high, and sometimes unattainable standards. T or F

A

False.

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4
Q

The company officers responsibility to ______includes representing the organization to members of the unit and the public.

A

The organization

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5
Q

As a supervisor a company officer must:

A

Provide leadership.

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6
Q

As a supervisor, a company officer must apply counseling or coaching when necessary.

A

True

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7
Q

As a subordinate, a company officer must:

A

Control the unit and deploy it to complete assigned tasks.

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8
Q

As a public servant, a company officer must:

A

Inspect facilities

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9
Q

As a public servant, a company officer must make arrest after investigating suspicious fires. T or F

A

False.

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10
Q

A new company officer must learn and apply which of the following concepts?

A

Supervision

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11
Q

What is not a challenge a new company officer will encounter?

A

Concept changes

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12
Q

A new company officer should not:

A

Discipline in public

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13
Q

Hey families expectations of time and attention from the new company officer is an example of an____.

A

External expectation

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14
Q

And improper use of authority or abuse of power is an example of_____.

A

Internal expectations

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15
Q

A new company officer should_____.

A

Be an ethical role model.

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16
Q

The company officer should not____.

A

Manage ineffectually

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17
Q

A new company officer may need to commit to education and training as a solution to challenges and expectations.

A

True

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18
Q

A company officers responsibility to ____ includes providing a safe work environment

A

Subordinates.

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19
Q

A company officers responsibility to _____ includes administering all policies and procedures of the organization.

A

The organization.

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20
Q

A company officers responsibility to _____ includes providing effective and efficient service.

A

The public

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21
Q

The company officers responsibility to _____ include serving as a visible representative and role model.

A

The profession

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22
Q

A company officers responsibility to ______ includes living by set of ethical standards and values.

A

Themselves

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23
Q

The company offices responsibility to ______ includes ethical leadership and fair and just supervision.

A

Subordinates

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24
Q

_______Includes the process of directing, overseeing and controlling activities of other individuals.

A

Supervision

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25
Q

_____ is not a basic challenge common to most supervisory positions.

A

Creating goals and objectives for supervisors use

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26
Q

Priorities are based primarily on:

A

Mission statement of the organization

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27
Q

______ is one way of involving employees in the process of establishing goals and objectives.

A

Simply require employees to accomplish a specific task

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28
Q

______ is a basic principle of an effective team.

A

Understand the team members have other concerns and commitments

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29
Q

_____ is an informal method of giving motivational direction, positive reinforcement, and constructive feedback to employees.

A

Coaching employees

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30
Q

Company officer should defer to the health and safety officer in matters of health safety policies.

A

False

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31
Q

Company officer should develop an environment of teamwork.

A

True

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32
Q

Company officers do not have the responsibility of maintaining files and records.

A

False

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33
Q

Establishing priorities can help an officer maintain a positive mental attitude.

A

True

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34
Q

Priorities are based primarily on the;

A

Mission statement of the organization

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35
Q

Emergency response organizational duties preparation for emergency response

A

Are examples of a level of priorities

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36
Q

______ is an Example of problems to be anticipated by company officer.

A

Personnel disputes

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37
Q

When establishing and communicating goals and objectives, the objective should be;

A

Attainable, measurable, clearly stated.

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38
Q

______ is one way of involving employees the process of establishing goals and objectives

A

Delegate tasks

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39
Q

_______ works very well in emergency situations when subordinates are experienced and the company officer has confidence in their abilities.

A

Delegation

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40
Q

Groupings of people with a common purpose of completing specific objectives within are known as..

A

Workgroups

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41
Q

_____ is not a step in developing an effective team.

A

Encouraging

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42
Q

_______ helps to build self-esteem and motivation within the employees.

A

Empowering employees

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43
Q

Making public acknowledgements of accomplishments os an example of;

A

Rewarding employees

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44
Q

Is a formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance.

A

Counseling employees

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45
Q

Company officer should set a clear example for subordinates.

A

True

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46
Q

Is a term that best describes a clear- text ratio transmission.

A

Medium or channel

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47
Q

The meaning, idea, or concept that the speaker is attempting to communicate is the;

A

Message

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48
Q

_____ Is the path that the message takes between the sender and receiver.

A

Medium

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49
Q

_______Is a factor that prevents the receiver from fully receiving the message.

A

Interference

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50
Q

________ Completes the communication process.

A

Feedback

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51
Q

Education, cultural background, perception, attitude all provide the _____’s frame of reference for interpretation of a message.

A

Receiver

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52
Q

Helps to control external interference at an emergency scene.

A

Using communication headsets or earpieces

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53
Q

An example of helping would be;

A

Consoling victims and relatives in situations involving death or injury

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54
Q

Which of the following terms best describes acquiring knowledge or skills?

A

Learning

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55
Q

One purpose of relating is;

A

Establishing a new relationship or maintaing an existing one.

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56
Q

Involves controlling, correcting, or manipulating behavior.

A

Influencing

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57
Q

Is a characteristic describing a word that means that the word has changed over time from generation to generation

A

Arbitrary

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58
Q

Describes a word meaning that are not specific, such as the term “Yankee”

A

Ambiguous

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59
Q

“pry bar”is less _____ word than “forcible entry tool”.

A

Abstract

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60
Q

Stereotyping is generalizing certain characteristics or traits of a group of people.

A

True

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61
Q

Language that stereotypes groups of people can be constituted as;

A

Salacious

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62
Q

Is a term that applies to slurs, name-calling, and inappropriate jokes in the workplace.

A

Hostile

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63
Q

Engaging in dual perspective means;

A

Being aware of the receivers frame of reference

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64
Q

“I’m sorry you have to go through this” is an example of a statement to best respect for the feelings and thoughts of another person.

A

True

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65
Q

Avoid generalization that results in stereotypes

A

True

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66
Q

Body motion and position are…

A

Kinesics

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67
Q

Is an element of kinesics that is an effect.

A

Gesture

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68
Q

If facial expression

A

Is a part of kinesics that shows the six basic emotions

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69
Q

Gestures that are used to control the flow of the verbal conversation are

A

Regulators

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70
Q

Gestures that go with the verbal expression of feeling and are generally unconscious are called;

A

Affect

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71
Q

This is a true description of emblems

A

They take the place of verbal communication

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72
Q

Is a gesture usually unconsciously used by the speaker to release stress.

A

Adapters

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73
Q

I contact should be modified for cultural differences

A

True

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74
Q

To improve nonverbal communications, speaker should identify and control ___that is (are) annoying or distracting others.

A

Gestures

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75
Q

Is the image of self-confidence and authority that is accomplished through practice and command of the information or topic in a message.

A

Poise

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76
Q

Company officer should maintain a professional appearance at all times.

A

True

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77
Q

Poly-chronic cultures have a cyclical view of time

A

True

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78
Q

_____ bets describes the psychological process that involves soundwave striking your drums.

A

Hearing

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79
Q

_____ Is paying attention to the message

A

Attending

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80
Q

Decoding the message and assigning meaning to it is referred to as;

A

Understanding

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81
Q

Being ready to listen and removing physical barriers

A

Is a method that helps to improve attending

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82
Q

Responding to the verbal and nonverbal clues

A

Is not part of understanding

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83
Q

Repeating information

A

Is a method of remembering

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84
Q

_____ Completes the communications process and means an exchange of roles (the listener becomes the speaker and vice a versa)

A

Responding

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85
Q

Evaluating the message involves;

A

Critically analyzing the message to determine facts versus opinions

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86
Q

Listening to your internal voice

A

Does not improve listening skills

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87
Q

An audience can be

A

An individual, an internal group, or an external group

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88
Q

Scope

A

Subject or topic, Breadth of coverage; similar to central idea of the subject

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89
Q

Purpose

A

Reason the document is written

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90
Q

What part of an outline divides the topic into subtopics or main points that support the topic?

A

The body

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91
Q

What part of an outline includes, at times, a call to action to motivate the reader?

A

The conclusion

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92
Q

Which of the following is not a reason to have an email policy?

A

Allows personal use

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93
Q

The ____is (are) an outline of activities proposed for a meeting or event.

A

Agenda

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94
Q

The ____ provides accurate records of the topics covered, decisions made, and assignments given during a meeting?

A

Meeting minutes

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95
Q

Which of the following is not included in the meeting minutes?

A

Time spent on each topic

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96
Q

Which of the following items would not be included in policy and procedure document?

A

Daily assignments

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97
Q

Statement of purpose and statement of scope are part of;

A

Basic document format

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98
Q

Which of the following items lists the persons or groups to whom the policy /procedure is issued?

A

Distribution

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99
Q

Which of the following items tells what policy or procedure is about?

A

Subject

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100
Q

Which of the following allows manufacturers to decide if they can meet bid specifications?

A

RFP

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101
Q

Which of the following statements about proposals is least accurate?

A

Prevents jurisdiction from controlling which companies can bid

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102
Q

When writing bid specifications, company officer should;

A

Include specific equipment requirements plus legal requirements of the finance purchasing officer

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103
Q

Approximately how many emergency scene casualties occur among fire and emergency personnel every year?

A

88,000

104
Q

Which of the following is among the most common emergency scene injuries to medical service personnel?

A

Back injuries

105
Q

What is the leading cause of firefighter fatalities at emergency scenes?

A

Heart attack

106
Q

Motor vehicle accidents have accounted for what percent of all emergency incident fatalities since 1977

A

25%

107
Q

From 1987 two 2003 terrain related injuries;

A

Decreased approximately 20%

108
Q

A goal of that everyone goes home initiative in 2004 was to reduce firefighter fatalities by ___ over the next 10 years.

A

50%

109
Q

And objective of that everyone goes home initiative is to empower all firefighters to stop unsafe practices.

A

True

110
Q

Information about any event that came close resulting in a firefighter injury or fatality is available at;

A

Firefighter close calls.com

111
Q

And exercising which departments eliminate nonemergency functions for a day to focus on safety and safety related training is call;

A

Firefighter safety stand down

112
Q

Who is responsible for scheduling and providing company level safety training?

A

Company officer

113
Q

Which NFPA standard addresses the fire department Occupational Safety and Health Administration?

A

1500

114
Q

Which NFPA standard covers the fire department infection control program?

A

1581

115
Q

Practicing training evolutions and company level training should always follow all appropriate safety policies.

A

True

116
Q

Which of the following is not an element of the safety and health program?

A

Health and accident insurance

117
Q

The company officer is responsible for implementing training requirements, policies, and procedures.

A

True

118
Q

Which of the following address is the primary cause of firefighter fatalities?

A

Weight control

119
Q

During emergency incidents, company officer should remove over exerted personnel from operation and;

A

Place them in rehab

120
Q

To prevent unexpected energization, start up, or release of stored energy, firefighters must follow______ procedures.

A

Lock out /tag out

121
Q

Heavy items should be mounted in the upper compartments of an apparatus.

A

False

122
Q

Driver /operators of emergency apparatus should observe speed limits and stop at controlled intersections.

A

True

123
Q

At a minimum, how often should safety inspections be conducted at the department facilities?

A

Annually

124
Q

Cleaning apparatus is an important safety practice.

A

True

125
Q

Who is responsible for maintaining the departments infection control plan?

A

Designated infection control officer

126
Q

Federal privacy regulations prevent departments from requiring employees to be vaccinated for potential threats such as anthrax hepatitis B

A

False

127
Q

How long must an organization maintaining employees exposure reports?

A

30 years after retirement or termination

128
Q

An infection control program should include training and personal protective equipment and disease modes of transmission

A

True

129
Q

The primary purpose of accident investigation is to:

A

Reduce the potential for similar accidents

130
Q

Who is responsible for conducting the initial accident investigation?

A

Company officer

131
Q

Which of the following is not characteristic of a good approach to accident investigation.

A

Fault-finding

132
Q

What is the best approach to dealing with an employee who is an accident prone do to lack of knowledge or skill?

A

Training

133
Q

Which of the following is a type of accident investigation form that requires the investigator to use predesignated codes to describe the incident

A

NFIRS

134
Q

Accident reports typically include personal protective clothing or equipment in use under the category of:

A

Employee characteristics

135
Q

Under apparatus/equipment information, company officer should include the age and condition and maintenance history of any apparatus or equipment involved.

A

True

136
Q

Which part of the investigation report includes information from sources such as law-enforcement reports or dispatch information?

A

Narrative report

137
Q

What is the first priority at an accident scene?

A

Ensure medical treatment

138
Q

Investigations of injuries, illnesses, and exposures require following procedures that are entirely different than those used for accident investigations.

A

False

139
Q

Which of the following is basic to any exposure investigation?

A

Accurate and thorough documentation

140
Q

This type of education is first and primary to the success of the fire and emergency services organization

A

Formal training

141
Q

Is the responsibility of the company officer to ensure that this type of training meets the standards of the organization

A

Continuing education

142
Q

This type of training is usually presented by the organizations staff or training officer

A

Formal training

143
Q

This type of training includes refresher training

A

Continuing education

144
Q

In the____ step of the four step method of instruction, the company officer should mention how students will be evaluated.

A

Preparation

145
Q

In the ____step of the four step method of instruction company officer should have students demonstrate how much they have learned.

A

Evaluation

146
Q

The purpose of the____ step of the four step method of instruction is to reinforce Students learning.

A

Application

147
Q

In the ___step of the four step method of instruction, company officer should select teaching method that is appropriate to the learning styles of the students.

A

Presentation

148
Q

Company officers should alter or modify the four step method of instruction as they see fit

A

False

149
Q

The lesson plan is most often developed by the company officer

A

False

150
Q

This describes the level of performance that is required to perform specific job

A

Job performance requirements

151
Q

When told to make a presentation with/without an existing lesson plan, the company also can rely on:

A

Experience, model lesson plan, assistance of the training division.

152
Q

____Is not an acceptable reason for a company officer to modify the lesson plan.

A

The company officer does not think it is important to the relevant certification

153
Q

The company officer should consult with the training division before any modification to the lesson plan that could jeopardize certification.

A

True

154
Q

____Is not a delivery method consideration for a presentation.

A

Face easels or dry marker boards when writing on them

155
Q

The ____format allows interaction between the company officer (instructor) and students and among students.

A

Discussion

156
Q

In preparing for a demonstration, the company officer must:

A

Become familiar with preferred learning styles of all students

157
Q

The first step of a ___ is linking new information with students current knowledge

A

Demonstration

158
Q

During a discussion, lesson plans do not have to be followed.

A

False

159
Q

While monitoring a simple training evolution, company officer should wait until the evolution is over to point out performance weaknesses or errors.

A

False

160
Q

Any practical evolution that involves multiple teams fire or emergency services responders automatically demands the use of:

A

NIMS-ICS

161
Q

When controlling an evolution, the ____ involves observing the progress of the evolution to ensure all lesson objectives are performed and accomplished

A

Monitoring

162
Q

Demographics are:

A

Results of a statistically based study of a population

163
Q

Which of the following is a category which commonly demographically categorizes the population?

A

Occupation

164
Q

Communities are best served when:

A

Public fire and life safety education programs are modified to meet the needs of each population group

165
Q

Company officers must:

A

Be aware of the various groups that comprise their community

166
Q

The organizations area of responsibility includes:

A

Individuals who are in the response area temporarily, such as students or tourist

167
Q

The purpose of a fire and life safety education program is to inform members of the community or service area about the fire and life safety hazards they face and what they can do to mitigate those hazards

A

True

168
Q

Which of the following is not a category into which education programs can be divided

A

How to save others in a fire emergency

169
Q

Instead of dividing the community into smaller groups, it is more effective to educate entire community as a whole.

A

False

170
Q

The scope of a fire and life safety program should reflect only what the company officer considers important to the community.

A

False

171
Q

Three of the most effective means of providing safety information and enhancing organization’s image are group presentations, news media programs, and one-to-one counseling.

A

False

172
Q

From the community awareness standpoint, it is important that the fire and emergency services responders who serve the local area make group presentation.

A

True

173
Q

News media programs:

A

Can be a very effective way to increase public awareness while enhancing an organizations image

174
Q

Company members should not expect to have to provide direct assistance when they are off-duty.

A

False

175
Q

In which of the following series is the five-step planning process in correct order

A

Identify, select, design, implement, evaluate

176
Q

_____Is not a recommended question to ask during the identification process

A

What resources are available to the community

177
Q

In which step are the most cost-effective or achievable objectives for the public fire and life safety education program chosen

A

Selection

178
Q

Which step is the bridge between planning a fire and life safety program and Actually implementing it in the field

A

Design

179
Q

Which step is where the day-to-day job of public fire and life safety education happens?

A

Implementation

180
Q

Which step is the point for measuring the effectiveness of education programs and modifying them as needed?

A

Evaluation

181
Q

Citizens concerns often translate in the citizen complaints

A

True

182
Q

Issues of customer concern cannot involve something over which the fire and life safety services organization has no jurisdiction.

A

False

183
Q

What is the first skill required of company officers when dealing with irate customers?

A

Effective listening

184
Q

The PIO is usually a full-time public relations officer on staff

A

False

185
Q

____ is not necessary for the public information officer to be familiar with.

A

The names of all the employees of the fire and life safety organization

186
Q

Members of the news media have a right to access emergency incidents

A

True

187
Q

When can members provide classified information to the media?

A

When they have permission from the head of the organization

188
Q

What element of the Layman decision-making model is considered primarily with the life safety aspect of incident priorities?

A

Rescue

189
Q

The element of the Layman decision-making model that applies to the concept of resolving the problem at emergency is:

A

Extinguishment

190
Q

The process of restoring the scene to as nearly normal as possible is called:

A

Overhaul

191
Q

_____Is the process that involves controlling or modifying the environment and the spread of fire within a structure.

A

Ventilation

192
Q

_____Is the task that is intended to limit the problem to the smallest possible area within the property of origin.

A

Confinement

193
Q

______Is the task that attempts to limit the problem to the building or property of origin

A

Confinement

194
Q

The company officer should first consult the building preplan for a structure involved in an incident:

A

While responding

195
Q

When should the company officer perform the initial risk assessment?

A

On arrival

196
Q

After developing and implementing the initial action plan, the company officer should follow it unwaveringly throughout the incident

A

False

197
Q

The smoke from a fire that is fueled primarily by natural fibers is characteristically

A

Thin

198
Q

A ____neutral plane indicates that Backdraft conditions are possible.

A

Very low

199
Q

The movement of fresh air for the base of a fire and smoke and heated air out of the compartment is called:

A

Air track

200
Q

It whistling noise at a fire scene indicates:

A

Potential Backdraft

201
Q

What condition indicates an extreme temperature and the location of the neutral plane?

A

Blistered paint

202
Q

Which flame color indicates that a fire is still driven?

A

Reddish orange

203
Q

General statements of final outcomes desired an emergency incident are:

A

Strategic goals

204
Q

When nothing is showing when the first responding unit reaches the scene the company officer should:

A

Announced nothing is showing

205
Q

Which command activity should be implemented when immediate action is needed to stabilize the situation?

A

Fast attack

206
Q

Which mode of command requires the company officer to perform multiple task including active tasks?

A

Combat command

207
Q

In a formal command situation, the company officers options for deploying the remainder of the units does not include:

A

Remaining with unit members while attacking the fire

208
Q

We command is transferred the Company officer assuming command must communicate face-to-face with the officer being relieved of command

A

False

209
Q

What operational mode takes direct action to resolve the problem?

A

Offensive

210
Q

This operational mode involves shifting from an offense to a defense of mode:

A

Transitional

211
Q

Which operational mode prevents the incident from getting worse?

A

Defenses

212
Q

Which type of operational mode is required when situations can be controlled by the available resources

A

Offensive

213
Q

OSHA requires rescuers at non-fire rescue incidents to be properly trained to attempt rescue.

A

True

214
Q

This operational mode should be used when structural collapse is probable.

A

Defensive

215
Q

The shift from defensive operational mode to an offense of operational mode is called:

A

Transitional attack mode

216
Q

When conditions require a transitional operational mode, the company officer should:

A

Maintain hose lines unless abandoning them is absolutely necessary

217
Q

Placement of apparatus is always the company officers responsibility

A

True

218
Q

Where should support vehicles be placed any structural fire

A

In the staging area

219
Q

When positioning at a wildland fire scene:

A

Position apparatus on the burned and upwind side of fire, use wheel chocks when apparatus is parked, place the AC system in the recirculation mode, leaving engine running and maintain high idol

220
Q

What condition is not a consideration at hazardous materials incidents?

A

Issuing citations

221
Q

What condition is not a consideration and hazardous materials incidents

A

Estimate of economic loss

222
Q

High-rise structures are generally considered to be ____stories or more in height

A

Seven

223
Q

Below grade mechanical spaces windows that cannot be open, and landscaping are all factors of position apparatus at high-rise incidents.

A

True

224
Q

At high-rise incidents, where should the first arriving officer established the command post?

A

In the lobby

225
Q

Apparatus a fire connections should be used to block access to an entrance

A

False

226
Q

When position apparatus at a technical rescue scene:

A

Park apparatus between an incident and oncoming traffic when the incident is on or adjacent to a roadway or bridge

227
Q

When positioning an apparatus at a technical rescue scene

A

Allow access for ambulances and other Emergency vehicles and normal flow of traffic

228
Q

When positioning an apparatus at a technical rescue seen:

A

Coordinate closely with on seen law-enforcement to address safety issues for emergency personnel, victims, bye standards, and other traffic

229
Q

For normal aircraft activities such as loading, trafficking, and taking off, which emergency response is appropriate?

A

Standard

230
Q

Which type of emergency response is required for on-site or off-site aircraft accidents that occur without warning?

A

Unannounced

231
Q

There are no standardize categories for describing aircraft emergencies.

A

True

232
Q

Which Federal Aviation Administration emergency level signifies that aircraft has been involved in an accident?

A

Alert three

233
Q

When should structural firefighting units enter the site of an aircraft incident?

A

When given permission by the air traffic control tower

234
Q

When positioning apparatus at medical incidents:

A

Part units design for patient transport to provide clear access to the loading door

235
Q

When positioning apparatus of medical incidents:

A

Do not expose victims or responders to vehicle exhaust vibration or shoulder.

236
Q

Challenges that a new officer will encounter consist of learning and applying concepts such as the following:

A

Leadership, ethics, supervision, responsibility, authority.

237
Q

Basic leadership style

A

Includes autocratic, democratic, and laissez-faire categories

238
Q

Two dimensional leadership styles

A

Includes job centered and employee centered models

239
Q

Contingency leadership theory

A

Believes that no single best style exists

240
Q

Contemporary leadership styles

A

Includes charismatic, transformational, transactional, and symbolic theories

241
Q

Theory X

A

Based theory on the average worker disliking work

242
Q

Theory Y

A

Basis theory on the average worker believing work is natural

243
Q

Theory Z

A

Based theory on involved workers performing without supervision

244
Q

The three basic leadership styles

A

Autocratic, democratic, laissez-faire

245
Q

Contemporary leadership styles

A

Charismatic, transformational, transactional, symbolic.

246
Q

Of the five levels of leadership what is a level one leader?

A

Highly capable individual; person who makes productive contributions through talent, knowledge, skills, and good work habits.

247
Q

Of the five levels of leadership what is a level to leader?

A

Contributing team member; person who contributes individual capabilities to the achievements of group objectives and works effectively with others in a group setting.

248
Q

The five levels of leadership what is a level III leader?

A

Competent manager; person who organizes people and resources toward effective and efficient pursuant of predetermined objectives.

249
Q

Of the five levels of leadership what is a level four leader?

A

Effective leader; person who catalyzes commitment to and vigorous pursuit of a clear and compelling vision, stimulating higher performance.

250
Q

Of the five levels of leadership what is a level 5 Leader?

A

Executive; person who builds enduring greatness through a paradoxical blend of personal humility and professional willpower.

251
Q

Traits of an autocratic leader are

A

Controlling, makes all decisions, work oriented.

252
Q

Traits of the Democratic leader are

A

Minimal control, involves employees, balanced concerns.

253
Q

Traits of a laissez-faire leader

A

No control, makes no decisions, people oriented.

254
Q

Command presence is

A

The complex ability to identify the components of the situation, assess the need for action, determine the nature of the necessary intervention, and initiate the action-and also to be perceived as having the ability necessary to take this action.

255
Q

Coaching employees is

A

An informal process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performances and ensure successful performances

256
Q

Counseling employees is

A

Hey formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance

257
Q

Mentoring employees is

A

To prepare capable individuals for advancement within the organization’s direction of a positive role model.

Company Officer (3 decks)

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