All Flashcards
In order to overcome personal challenges, a new company officer must;
Praise in public, discipline in private.
As a subordinate, a company officer must;
Controlled unit and deploy it to complete assigned objectives.
A peer’s expectations of a new officer to overlook a policy infraction is which type of expectation?
External expectation
A new company officer may need to set extremely high, and sometimes unattainable standards. T or F
False.
The company officers responsibility to ______includes representing the organization to members of the unit and the public.
The organization
As a supervisor a company officer must:
Provide leadership.
As a supervisor, a company officer must apply counseling or coaching when necessary.
True
As a subordinate, a company officer must:
Control the unit and deploy it to complete assigned tasks.
As a public servant, a company officer must:
Inspect facilities
As a public servant, a company officer must make arrest after investigating suspicious fires. T or F
False.
A new company officer must learn and apply which of the following concepts?
Supervision
What is not a challenge a new company officer will encounter?
Concept changes
A new company officer should not:
Discipline in public
Hey families expectations of time and attention from the new company officer is an example of an____.
External expectation
And improper use of authority or abuse of power is an example of_____.
Internal expectations
A new company officer should_____.
Be an ethical role model.
The company officer should not____.
Manage ineffectually
A new company officer may need to commit to education and training as a solution to challenges and expectations.
True
A company officers responsibility to ____ includes providing a safe work environment
Subordinates.
A company officers responsibility to _____ includes administering all policies and procedures of the organization.
The organization.
A company officers responsibility to _____ includes providing effective and efficient service.
The public
The company officers responsibility to _____ include serving as a visible representative and role model.
The profession
A company officers responsibility to ______ includes living by set of ethical standards and values.
Themselves
The company offices responsibility to ______ includes ethical leadership and fair and just supervision.
Subordinates
_______Includes the process of directing, overseeing and controlling activities of other individuals.
Supervision
_____ is not a basic challenge common to most supervisory positions.
Creating goals and objectives for supervisors use
Priorities are based primarily on:
Mission statement of the organization
______ is one way of involving employees in the process of establishing goals and objectives.
Simply require employees to accomplish a specific task
______ is a basic principle of an effective team.
Understand the team members have other concerns and commitments
_____ is an informal method of giving motivational direction, positive reinforcement, and constructive feedback to employees.
Coaching employees
Company officer should defer to the health and safety officer in matters of health safety policies.
False
Company officer should develop an environment of teamwork.
True
Company officers do not have the responsibility of maintaining files and records.
False
Establishing priorities can help an officer maintain a positive mental attitude.
True
Priorities are based primarily on the;
Mission statement of the organization
Emergency response organizational duties preparation for emergency response
Are examples of a level of priorities
______ is an Example of problems to be anticipated by company officer.
Personnel disputes
When establishing and communicating goals and objectives, the objective should be;
Attainable, measurable, clearly stated.
______ is one way of involving employees the process of establishing goals and objectives
Delegate tasks
_______ works very well in emergency situations when subordinates are experienced and the company officer has confidence in their abilities.
Delegation
Groupings of people with a common purpose of completing specific objectives within are known as..
Workgroups
_____ is not a step in developing an effective team.
Encouraging
_______ helps to build self-esteem and motivation within the employees.
Empowering employees
Making public acknowledgements of accomplishments os an example of;
Rewarding employees
Is a formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance.
Counseling employees
Company officer should set a clear example for subordinates.
True
Is a term that best describes a clear- text ratio transmission.
Medium or channel
The meaning, idea, or concept that the speaker is attempting to communicate is the;
Message
_____ Is the path that the message takes between the sender and receiver.
Medium
_______Is a factor that prevents the receiver from fully receiving the message.
Interference
________ Completes the communication process.
Feedback
Education, cultural background, perception, attitude all provide the _____’s frame of reference for interpretation of a message.
Receiver
Helps to control external interference at an emergency scene.
Using communication headsets or earpieces
An example of helping would be;
Consoling victims and relatives in situations involving death or injury
Which of the following terms best describes acquiring knowledge or skills?
Learning
One purpose of relating is;
Establishing a new relationship or maintaing an existing one.
Involves controlling, correcting, or manipulating behavior.
Influencing
Is a characteristic describing a word that means that the word has changed over time from generation to generation
Arbitrary
Describes a word meaning that are not specific, such as the term “Yankee”
Ambiguous
“pry bar”is less _____ word than “forcible entry tool”.
Abstract
Stereotyping is generalizing certain characteristics or traits of a group of people.
True
Language that stereotypes groups of people can be constituted as;
Salacious
Is a term that applies to slurs, name-calling, and inappropriate jokes in the workplace.
Hostile
Engaging in dual perspective means;
Being aware of the receivers frame of reference
“I’m sorry you have to go through this” is an example of a statement to best respect for the feelings and thoughts of another person.
True
Avoid generalization that results in stereotypes
True
Body motion and position are…
Kinesics
Is an element of kinesics that is an effect.
Gesture
If facial expression
Is a part of kinesics that shows the six basic emotions
Gestures that are used to control the flow of the verbal conversation are
Regulators
Gestures that go with the verbal expression of feeling and are generally unconscious are called;
Affect
This is a true description of emblems
They take the place of verbal communication
Is a gesture usually unconsciously used by the speaker to release stress.
Adapters
I contact should be modified for cultural differences
True
To improve nonverbal communications, speaker should identify and control ___that is (are) annoying or distracting others.
Gestures
Is the image of self-confidence and authority that is accomplished through practice and command of the information or topic in a message.
Poise
Company officer should maintain a professional appearance at all times.
True
Poly-chronic cultures have a cyclical view of time
True
_____ bets describes the psychological process that involves soundwave striking your drums.
Hearing
_____ Is paying attention to the message
Attending
Decoding the message and assigning meaning to it is referred to as;
Understanding
Being ready to listen and removing physical barriers
Is a method that helps to improve attending
Responding to the verbal and nonverbal clues
Is not part of understanding
Repeating information
Is a method of remembering
_____ Completes the communications process and means an exchange of roles (the listener becomes the speaker and vice a versa)
Responding
Evaluating the message involves;
Critically analyzing the message to determine facts versus opinions
Listening to your internal voice
Does not improve listening skills
An audience can be
An individual, an internal group, or an external group
Scope
Subject or topic, Breadth of coverage; similar to central idea of the subject
Purpose
Reason the document is written
What part of an outline divides the topic into subtopics or main points that support the topic?
The body
What part of an outline includes, at times, a call to action to motivate the reader?
The conclusion
Which of the following is not a reason to have an email policy?
Allows personal use
The ____is (are) an outline of activities proposed for a meeting or event.
Agenda
The ____ provides accurate records of the topics covered, decisions made, and assignments given during a meeting?
Meeting minutes
Which of the following is not included in the meeting minutes?
Time spent on each topic
Which of the following items would not be included in policy and procedure document?
Daily assignments
Statement of purpose and statement of scope are part of;
Basic document format
Which of the following items lists the persons or groups to whom the policy /procedure is issued?
Distribution
Which of the following items tells what policy or procedure is about?
Subject
Which of the following allows manufacturers to decide if they can meet bid specifications?
RFP
Which of the following statements about proposals is least accurate?
Prevents jurisdiction from controlling which companies can bid
When writing bid specifications, company officer should;
Include specific equipment requirements plus legal requirements of the finance purchasing officer
Approximately how many emergency scene casualties occur among fire and emergency personnel every year?
88,000
Which of the following is among the most common emergency scene injuries to medical service personnel?
Back injuries
What is the leading cause of firefighter fatalities at emergency scenes?
Heart attack
Motor vehicle accidents have accounted for what percent of all emergency incident fatalities since 1977
25%
From 1987 two 2003 terrain related injuries;
Decreased approximately 20%
A goal of that everyone goes home initiative in 2004 was to reduce firefighter fatalities by ___ over the next 10 years.
50%
And objective of that everyone goes home initiative is to empower all firefighters to stop unsafe practices.
True
Information about any event that came close resulting in a firefighter injury or fatality is available at;
Firefighter close calls.com
And exercising which departments eliminate nonemergency functions for a day to focus on safety and safety related training is call;
Firefighter safety stand down
Who is responsible for scheduling and providing company level safety training?
Company officer
Which NFPA standard addresses the fire department Occupational Safety and Health Administration?
1500
Which NFPA standard covers the fire department infection control program?
1581
Practicing training evolutions and company level training should always follow all appropriate safety policies.
True
Which of the following is not an element of the safety and health program?
Health and accident insurance
The company officer is responsible for implementing training requirements, policies, and procedures.
True
Which of the following address is the primary cause of firefighter fatalities?
Weight control
During emergency incidents, company officer should remove over exerted personnel from operation and;
Place them in rehab
To prevent unexpected energization, start up, or release of stored energy, firefighters must follow______ procedures.
Lock out /tag out
Heavy items should be mounted in the upper compartments of an apparatus.
False
Driver /operators of emergency apparatus should observe speed limits and stop at controlled intersections.
True
At a minimum, how often should safety inspections be conducted at the department facilities?
Annually
Cleaning apparatus is an important safety practice.
True
Who is responsible for maintaining the departments infection control plan?
Designated infection control officer
Federal privacy regulations prevent departments from requiring employees to be vaccinated for potential threats such as anthrax hepatitis B
False
How long must an organization maintaining employees exposure reports?
30 years after retirement or termination
An infection control program should include training and personal protective equipment and disease modes of transmission
True
The primary purpose of accident investigation is to:
Reduce the potential for similar accidents
Who is responsible for conducting the initial accident investigation?
Company officer
Which of the following is not characteristic of a good approach to accident investigation.
Fault-finding
What is the best approach to dealing with an employee who is an accident prone do to lack of knowledge or skill?
Training
Which of the following is a type of accident investigation form that requires the investigator to use predesignated codes to describe the incident
NFIRS
Accident reports typically include personal protective clothing or equipment in use under the category of:
Employee characteristics
Under apparatus/equipment information, company officer should include the age and condition and maintenance history of any apparatus or equipment involved.
True
Which part of the investigation report includes information from sources such as law-enforcement reports or dispatch information?
Narrative report
What is the first priority at an accident scene?
Ensure medical treatment
Investigations of injuries, illnesses, and exposures require following procedures that are entirely different than those used for accident investigations.
False
Which of the following is basic to any exposure investigation?
Accurate and thorough documentation
This type of education is first and primary to the success of the fire and emergency services organization
Formal training
Is the responsibility of the company officer to ensure that this type of training meets the standards of the organization
Continuing education
This type of training is usually presented by the organizations staff or training officer
Formal training
This type of training includes refresher training
Continuing education
In the____ step of the four step method of instruction, the company officer should mention how students will be evaluated.
Preparation
In the ____step of the four step method of instruction company officer should have students demonstrate how much they have learned.
Evaluation
The purpose of the____ step of the four step method of instruction is to reinforce Students learning.
Application
In the ___step of the four step method of instruction, company officer should select teaching method that is appropriate to the learning styles of the students.
Presentation
Company officers should alter or modify the four step method of instruction as they see fit
False
The lesson plan is most often developed by the company officer
False
This describes the level of performance that is required to perform specific job
Job performance requirements
When told to make a presentation with/without an existing lesson plan, the company also can rely on:
Experience, model lesson plan, assistance of the training division.
____Is not an acceptable reason for a company officer to modify the lesson plan.
The company officer does not think it is important to the relevant certification
The company officer should consult with the training division before any modification to the lesson plan that could jeopardize certification.
True
____Is not a delivery method consideration for a presentation.
Face easels or dry marker boards when writing on them
The ____format allows interaction between the company officer (instructor) and students and among students.
Discussion
In preparing for a demonstration, the company officer must:
Become familiar with preferred learning styles of all students
The first step of a ___ is linking new information with students current knowledge
Demonstration
During a discussion, lesson plans do not have to be followed.
False
While monitoring a simple training evolution, company officer should wait until the evolution is over to point out performance weaknesses or errors.
False
Any practical evolution that involves multiple teams fire or emergency services responders automatically demands the use of:
NIMS-ICS
When controlling an evolution, the ____ involves observing the progress of the evolution to ensure all lesson objectives are performed and accomplished
Monitoring
Demographics are:
Results of a statistically based study of a population
Which of the following is a category which commonly demographically categorizes the population?
Occupation
Communities are best served when:
Public fire and life safety education programs are modified to meet the needs of each population group
Company officers must:
Be aware of the various groups that comprise their community
The organizations area of responsibility includes:
Individuals who are in the response area temporarily, such as students or tourist
The purpose of a fire and life safety education program is to inform members of the community or service area about the fire and life safety hazards they face and what they can do to mitigate those hazards
True
Which of the following is not a category into which education programs can be divided
How to save others in a fire emergency
Instead of dividing the community into smaller groups, it is more effective to educate entire community as a whole.
False
The scope of a fire and life safety program should reflect only what the company officer considers important to the community.
False
Three of the most effective means of providing safety information and enhancing organization’s image are group presentations, news media programs, and one-to-one counseling.
False
From the community awareness standpoint, it is important that the fire and emergency services responders who serve the local area make group presentation.
True
News media programs:
Can be a very effective way to increase public awareness while enhancing an organizations image
Company members should not expect to have to provide direct assistance when they are off-duty.
False
In which of the following series is the five-step planning process in correct order
Identify, select, design, implement, evaluate
_____Is not a recommended question to ask during the identification process
What resources are available to the community
In which step are the most cost-effective or achievable objectives for the public fire and life safety education program chosen
Selection
Which step is the bridge between planning a fire and life safety program and Actually implementing it in the field
Design
Which step is where the day-to-day job of public fire and life safety education happens?
Implementation
Which step is the point for measuring the effectiveness of education programs and modifying them as needed?
Evaluation
Citizens concerns often translate in the citizen complaints
True
Issues of customer concern cannot involve something over which the fire and life safety services organization has no jurisdiction.
False
What is the first skill required of company officers when dealing with irate customers?
Effective listening
The PIO is usually a full-time public relations officer on staff
False
____ is not necessary for the public information officer to be familiar with.
The names of all the employees of the fire and life safety organization
Members of the news media have a right to access emergency incidents
True
When can members provide classified information to the media?
When they have permission from the head of the organization
What element of the Layman decision-making model is considered primarily with the life safety aspect of incident priorities?
Rescue
The element of the Layman decision-making model that applies to the concept of resolving the problem at emergency is:
Extinguishment
The process of restoring the scene to as nearly normal as possible is called:
Overhaul
_____Is the process that involves controlling or modifying the environment and the spread of fire within a structure.
Ventilation
_____Is the task that is intended to limit the problem to the smallest possible area within the property of origin.
Confinement
______Is the task that attempts to limit the problem to the building or property of origin
Confinement
The company officer should first consult the building preplan for a structure involved in an incident:
While responding
When should the company officer perform the initial risk assessment?
On arrival
After developing and implementing the initial action plan, the company officer should follow it unwaveringly throughout the incident
False
The smoke from a fire that is fueled primarily by natural fibers is characteristically
Thin
A ____neutral plane indicates that Backdraft conditions are possible.
Very low
The movement of fresh air for the base of a fire and smoke and heated air out of the compartment is called:
Air track
It whistling noise at a fire scene indicates:
Potential Backdraft
What condition indicates an extreme temperature and the location of the neutral plane?
Blistered paint
Which flame color indicates that a fire is still driven?
Reddish orange
General statements of final outcomes desired an emergency incident are:
Strategic goals
When nothing is showing when the first responding unit reaches the scene the company officer should:
Announced nothing is showing
Which command activity should be implemented when immediate action is needed to stabilize the situation?
Fast attack
Which mode of command requires the company officer to perform multiple task including active tasks?
Combat command
In a formal command situation, the company officers options for deploying the remainder of the units does not include:
Remaining with unit members while attacking the fire
We command is transferred the Company officer assuming command must communicate face-to-face with the officer being relieved of command
False
What operational mode takes direct action to resolve the problem?
Offensive
This operational mode involves shifting from an offense to a defense of mode:
Transitional
Which operational mode prevents the incident from getting worse?
Defenses
Which type of operational mode is required when situations can be controlled by the available resources
Offensive
OSHA requires rescuers at non-fire rescue incidents to be properly trained to attempt rescue.
True
This operational mode should be used when structural collapse is probable.
Defensive
The shift from defensive operational mode to an offense of operational mode is called:
Transitional attack mode
When conditions require a transitional operational mode, the company officer should:
Maintain hose lines unless abandoning them is absolutely necessary
Placement of apparatus is always the company officers responsibility
True
Where should support vehicles be placed any structural fire
In the staging area
When positioning at a wildland fire scene:
Position apparatus on the burned and upwind side of fire, use wheel chocks when apparatus is parked, place the AC system in the recirculation mode, leaving engine running and maintain high idol
What condition is not a consideration at hazardous materials incidents?
Issuing citations
What condition is not a consideration and hazardous materials incidents
Estimate of economic loss
High-rise structures are generally considered to be ____stories or more in height
Seven
Below grade mechanical spaces windows that cannot be open, and landscaping are all factors of position apparatus at high-rise incidents.
True
At high-rise incidents, where should the first arriving officer established the command post?
In the lobby
Apparatus a fire connections should be used to block access to an entrance
False
When position apparatus at a technical rescue scene:
Park apparatus between an incident and oncoming traffic when the incident is on or adjacent to a roadway or bridge
When positioning an apparatus at a technical rescue scene
Allow access for ambulances and other Emergency vehicles and normal flow of traffic
When positioning an apparatus at a technical rescue seen:
Coordinate closely with on seen law-enforcement to address safety issues for emergency personnel, victims, bye standards, and other traffic
For normal aircraft activities such as loading, trafficking, and taking off, which emergency response is appropriate?
Standard
Which type of emergency response is required for on-site or off-site aircraft accidents that occur without warning?
Unannounced
There are no standardize categories for describing aircraft emergencies.
True
Which Federal Aviation Administration emergency level signifies that aircraft has been involved in an accident?
Alert three
When should structural firefighting units enter the site of an aircraft incident?
When given permission by the air traffic control tower
When positioning apparatus at medical incidents:
Part units design for patient transport to provide clear access to the loading door
When positioning apparatus of medical incidents:
Do not expose victims or responders to vehicle exhaust vibration or shoulder.
Challenges that a new officer will encounter consist of learning and applying concepts such as the following:
Leadership, ethics, supervision, responsibility, authority.
Basic leadership style
Includes autocratic, democratic, and laissez-faire categories
Two dimensional leadership styles
Includes job centered and employee centered models
Contingency leadership theory
Believes that no single best style exists
Contemporary leadership styles
Includes charismatic, transformational, transactional, and symbolic theories
Theory X
Based theory on the average worker disliking work
Theory Y
Basis theory on the average worker believing work is natural
Theory Z
Based theory on involved workers performing without supervision
The three basic leadership styles
Autocratic, democratic, laissez-faire
Contemporary leadership styles
Charismatic, transformational, transactional, symbolic.
Of the five levels of leadership what is a level one leader?
Highly capable individual; person who makes productive contributions through talent, knowledge, skills, and good work habits.
Of the five levels of leadership what is a level to leader?
Contributing team member; person who contributes individual capabilities to the achievements of group objectives and works effectively with others in a group setting.
The five levels of leadership what is a level III leader?
Competent manager; person who organizes people and resources toward effective and efficient pursuant of predetermined objectives.
Of the five levels of leadership what is a level four leader?
Effective leader; person who catalyzes commitment to and vigorous pursuit of a clear and compelling vision, stimulating higher performance.
Of the five levels of leadership what is a level 5 Leader?
Executive; person who builds enduring greatness through a paradoxical blend of personal humility and professional willpower.
Traits of an autocratic leader are
Controlling, makes all decisions, work oriented.
Traits of the Democratic leader are
Minimal control, involves employees, balanced concerns.
Traits of a laissez-faire leader
No control, makes no decisions, people oriented.
Command presence is
The complex ability to identify the components of the situation, assess the need for action, determine the nature of the necessary intervention, and initiate the action-and also to be perceived as having the ability necessary to take this action.
Coaching employees is
An informal process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performances and ensure successful performances
Counseling employees is
Hey formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance
Mentoring employees is
To prepare capable individuals for advancement within the organization’s direction of a positive role model.
