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1
Q

Company officer overseas there agencies what

A

Personnel, training, equipment and apparatus

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2
Q

Company officers are responsible for resolving issues face by

A

Their agency

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3
Q

Providing leader ship, acting as a role model, giving advice, evaluating fire fighter performance, seeking l resolution,Providing counseling, coaching, disciplineAre all examples of

A

What Company officer performs

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4
Q

Company officers most important task is to

A

Ensure personal safety

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5
Q

New company officers need to realize that they are both

A

Supervisors and subordinate

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6
Q

The company officer is also expected to represent the administration ensure compliance within

A

Policy, rules and regulations

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7
Q

Company officers are often the agencies point of contact with

A

The public

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8
Q

All members of the fire an emergency service are responsible for meeting the needs of the community with

A

Competence, courtesy and Efficiency

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9
Q

Company officers should fully support their departments x3

A

Mission, vision and values

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10
Q

New officers are challenged to learn, apply and model what(5)L E Sup R A

A

Leader ship, ethics, supervision, responsibility and authority

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11
Q

New officers must use what to develop an appropriate leader ship method for each individual unit and member
S O CC

A

skill, observation and clear communication

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12
Q

New company officers may have to make personal changes to minimize any

A

Antagonism, resentment and loss of friendship that can occur in the transition

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13
Q

Following individuals may have certain expectations of a new officer

A

Family members, pairs in firefighters, administrators and public

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14
Q

A company offers must stay accountable to the organization and who

A

Their profession, their family and themselves

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15
Q

Categories of duties for all levels of officers as listed in NF PA 1021 are (5)
C-Relations, A,I,I, Hs,Hs

A

Community relations, administration, inspection and investigation, help service delivery and health safety

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16
Q

Level one officers may be assigned fire in life safety inspections to conduct these inspections officers must understand?

A

building construction, know fire code, Identify types of hazards and fire protection systems and apply fire in life safety regulations to all types

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17
Q

Level one officers may be responsible for the initial what after a fire is over ?

A

Cause determination or the investigation process

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18
Q

Level one firefighters may also be supervising what operations ?

A

Salvage and overall operations

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19
Q

Level one officer who supervises the first arriving unit to an incident is responsible for

A

Performing the initial size of the situation establishing command and allocating resources to control the incident

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20
Q

What permits the effective, organized and efficient use of resources

A

Organizational structure

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21
Q

What’s needed attribute(s)for emergency responder personal (5) T /E-d-c/ PersDel/AffDisand EO

A

Teamwork, Espirt de corps Quality leader ship, personal development, affective discipline and effective operations

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22
Q

Who must understand their organization structure, where their units are located in the organization and how many units relate to other organization parts

A

Company officer

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23
Q

What structure is Commonly used in the fire and emergency service, defined as having an uninterrupted series of steps of a chain of command

A

Scalar Structure(chain of command) top down

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24
Q

Those who deliver services to the public or external customers.

A

Line personal

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25
Q

Those who provide supportTo the line personal and internal or external customers

A

Staff personal

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26
Q

Legal ability of A Individual to make and Implement a decisions for which the individual is held accountable
A

A

Authority

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27
Q

Decisions are made by one person at the top of a structure this model is called

A

Centralized authority

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28
Q

Decisions are made at a lower level with the effects of the decisions reported through the structure.

A

Decentralized authority

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29
Q

Process of PROVIDING subordinates with the authority, direction and resources needed to complete an assignment

A

Delegation of authority

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30
Q

Each person within an organization reports TO ONE AND ONLY one designated authority

A

Unity of command

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31
Q

The path of responsibility from the top of the organization to the bottom and vice versa.

A

Chain of command

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32
Q

What is sidestepping

A

Breaking the chain of command and taking a problem to a higher officer

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33
Q

To reduce sidestepping of the chain of command officer should TA

A

Be available, proactive, take action and follow up

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34
Q

Organizational principle that allows workers to report to ONE OR MORE supervisor

A

Functional supervision

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35
Q

The number of subordinates and or number of functions that one individual can affectively supervise. Sometimes anywhere between three and seven is typically optimal

A

Span of control

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36
Q

NIM-ICS is based on a span of control ratio of

A

1:3-7 One supervisor to 3 to 7 subordinates of function

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37
Q

Dividing large jobs into small tasksThat are assigned to a specific individuals

A

Division of labor

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38
Q

During Fire emergency services how does division of labor help?

A

Assignment possibility, prevent duplication of effort and make specific clear-cut assignments

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39
Q

The term jurisdiction has two distinct associations

A

Response area served by a fire in emergency service, authority that gives organizational legal right to exist, provide emergency services and take action when necessary

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40
Q

Organizations that generally protect the large area of unincorporated land that contain a large populations such as Los Angeles

A

County fire

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41
Q

Second level and local government is normally

A

County

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42
Q

Private emergency services fall into three categories

A

Industrial fire brigade, for profit and private nonprofit

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43
Q

Critical (SKILL) in emergency situation where personally risks are high and hazardous conditions can change rapidly

A

Leader ship

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44
Q

When Establishing priorities in emergency what determines Effectiveness of Priorities, examples of Priorities are? 

A

1st- priority is emergency response, 2nd- priority is pre-emergency readiness through training plan and maintenance 3- priority is administration

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45
Q

What Valuations can be used to provide feedback for leader ship skills (4) ?

A

Self-assessment, mentor feedback, 360° feedback evaluation and annual/super advisory review

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46
Q

What leadership style provides clear direction of what, how and when tasks will be performed. Followers have a little Input

A

Autocratic

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47
Q

Leader ship takes input from the followers before making decisions sometimes called participative leader ship

A

Democratic

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48
Q

Leaders do not make decisions or avoid making them followers are left to make decisions or problems for themselves

A

Laissez -faire

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49
Q

Leadership style in which a organizational change is accomplish by followers commitment to the leadership vision /inspiration

A

Transformational

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50
Q

Sometimes called managerial leadership this leadership style focuses on enforcing compliance with reward and punishment. Most effective in situation for a performance needs to be standardize and consistent

A

Transactional

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51
Q

Command presence is a unique skill that includes the ability to (4 not just words)
Id, A , D , In- A

A

Identify The situation, assess the need for action, determine the nature of the intervention and initial action

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52
Q

Leaders can take the following eight steps to develop a command presence
(D,R,D,L,MD,I,E,TR)

A

Step 1 -determine what the situation is, step 2 - know what resources are available, step 3- develop the strategy and tactics required to resolve the situation, step 4-listen to all the points of views, step 5- make the decision, step 6- implement the decision, step 7- evaluate the decision step 8 -take responsibility

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53
Q

System of moral principles that define what is correct and proper behavior for the members of a society

A

Ethics

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54
Q

Personal ethics should be consistent with (4)

A

The organizations policies, procedures, rules and regulations

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55
Q

Ethics a three-step check

A

Is it legal, is it fair to all concerned and how will it make me feel about myself

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56
Q

Lying , like most forms of unethical conduct is about immediate gratification in four areas
bN , A Se sG

A

Basic needs, affiliation, self-esteem, self gratification

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57
Q

What Critical intelligence variable influencing career success, personal achievement and a life satisfaction

A

Emotional intelligence

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58
Q

Some of the skills that contribute to an individual’s overall level of emotional intelligence are (4) LS, SM, IS,IS

A

Leadership skills, soft management skills, interpersonal skills( anger mngt)intra-personal skills(self esteem)

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59
Q

Emotional learning system process uses five steps what are they (AAKDI). To help you become less reactive and better identify and express your strong emotions.

A

Step a self-assessment explore, step B self-awareness identify, step C self knowledge understand, step d self development learn, Stop the self-improvement apply and match

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60
Q

Assertion is a emotional skill that is especially useful for

A

Communication under stress for situations

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61
Q

4 emotional intelligences that contribute to effective leadership are So- Aw /E /D-M/ Po-In

A

Social awareness, empathy, decision-making and positive influence

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62
Q

Emotional intelligence SKILLS related to self management include (5 think u )
T-M D S Comm Et

A

Time management, drive, strength, commitment and ethics

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63
Q

Individual with fully developed commitment ethic demonstrate the following traits (me) P , D, SM ,P

A

Internal pride in satisfaction, outward dependability, self motivation and persistent

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64
Q

Company officers like other supervisors are responsible for the following (9)
R, PforU, Ps, E/CGoals, TB, M/S personal, MdiverseP, Mp , org M

A

supervisory responsibilities
establishing priorities for units
problem-solving
establishing and communicating goals, building affective team
motivating and supporting personnel, managing diverse personnel,
applying manager principles
supporting organizations mission

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65
Q

Having priorities helps company officers to

A

Focus on the important activities, minimize competing priority to reduce stress,
identify the units goals and objectives

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66
Q

To meet the needs of each priority level company offers must do what kind of preparation?

A

Emergency response conducting training and drawing as a team,

preparing for emergency response being technical and profession

organization records and reports

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67
Q

What PROBLEM-SOLVING process where everyone has a voice and suggestions are valid and useful?

A

Brainstorming

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68
Q

Smart acronym can help officers to goals and objectives to effectively communicate what. ?Rel

A

SPECIFIC provide a precise description of what must be done
MEASURABLE- and show the process towards the end goal can be determined,
ACTION- oriented describe with no actions will be taken
RELEVANT- and sure what you set out to achieve as needed
TIME- sensitive so deadlines

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69
Q

For stage development model developed by Bruce Tuchman includes

A

Forming, storming, norming and performing

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70
Q

Planned an unplanned termination of your task

A

Adjourning

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71
Q

Company officers can use a number of methods to create a Motivational and supporting work environment such as

A

Empowering, provide rewarding and center, coaching and counseling and mentoring and celebrating accomplishments

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72
Q

To empower employees supervisors must relinquish some authority and have confidence in the S,J,A

A

Skills, judgment and abilities of others

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73
Q

The following steps can be used to involve employees and decision making processes

A

1- identify the problem
2- state that all solutions will be considered but the best one will be used 3- explain the reality and outside forces may prevent the adoption of some solution

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74
Q

Define counseling 4 step method that can be used when attempting to correct performance? (4)

A

Describe the current performance, describe desired performance, gain commitment for change and follow up the commitment

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75
Q

The process of control and directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion

A

Managing

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76
Q

For universal functions of management
P O D C

A

Planning, organizing, directing and controlling

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77
Q

Most important human resource available to fire and emergency service organizations

A

Employees

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78
Q

Company officers can use the following 5 steps to solve problems or make decisions
I S D I E

A

Identify- Identify the problem requires a response
Select- Choose the appropriate response to the problem
Design-Determine steps required
Implement- Perform the selected activities
Evaluate

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79
Q

To make recommendations for modification to plans a company officers should document

A

Situational description, justification for a recommendation, recommended alternative, projected Outcome

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80
Q

A favorable working environment includes compliance with organizational PPPL

A

Policy, practices, procedures and laws

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81
Q

The employer will be liable for harassment by non superadvisory employees or non-employees over whom it has control. This law is ?

A

US equal employment opportunity commission

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82
Q

When employees in the workplace are subject to a pattern of offenseconduct or behaviors such as sexual harassment, hazing it’s a ?

A

unfavorable work environment

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83
Q

Company officers must know and understand the following about sexual harassment

A

Laws that govern the workplace, behaviors that constitute sexual-harassment, local reporting processes and employee/member rates

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84
Q

Beware of possible warning signs that sexual-harassment is occurring

A

Lack of engagement, avoiding certain coworkers, change in behavior and absenteeisms (staying away from work)

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85
Q

Benefit programs that important often provide to help employees deal with stress in their personal and or Professional lives

A

Employee assistance programs EAP

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86
Q

The following are common types of behaviors that people exhibit when faced with a conflict

A

Passive - Excepting what happens and not showing emotions so that others don’t not know
Aggressive- Occurs when people express their emotions openly
Passive aggressive- Occurs when people expressing negative feelings, resentment and aggression in a passive way
Assertive- When people express their emotions honestly and defend their rights without hurting others

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87
Q

It’s best to resolve conflicts

A

As soon as it occurs

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88
Q

Steps to follow for conflict resolution. 7 parts
RecognizeC, SAH,determineC,what has been, determineV, determine if issue should be solved I or G

A

Recognize a conflict
stop actions from happening
determine what conflict is
determine wherher or not department policies Have been violated
Determine the solution
determine if the issue should be solved individually or group
pull out the conflict resolution plan an follow up

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89
Q

Possible reasons why people break the rules include 4( R B I S )

A

Resentment, boredom, ignorance and stress

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90
Q

Discipline has been defined as

A

Training that corrects

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91
Q

Main purpose of discipline is

A

Educate and change behavior

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92
Q

Discipline in the fire and emergency service is designed to
Cha-b, En-c, Pro-d

A

Change behavior, ensure compliance and provide direction

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93
Q

Progressive discipline involves three levels of action (3)

A

Preventive actions- Hold an individual counseling interview to correct the inappropriate behavior as soon as it’s discovered
corrective actions - Use this when a member repeats a violation

and punitive actions Put a member at a notice that his behavior will not be tolerated

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94
Q

Discipline may only be administered for violation of the following

A

Rules regulations and laws, SOP/SOG’sVerbal orders and collective bargaining agreement

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95
Q

Company officer must communicate effectively with their

A

Supervisors, subordinates the public

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96
Q

Interpersonal communication consist of the following basic elements 5 SMRFI

A

Sender
Message
Receiver
Feedback to sender
Interference

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97
Q

Senders encode their message based on the number of factors of the person such as E , A , B

A

Education level, position of authority, personal ethical Background

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98
Q

There are five general purposes for interpersonal communication to L R I P H

A

To learn, relate, influence, play and help

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99
Q

Nonverbal communication consist of

A

Body language, local tones and inflection
Personal appearance

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100
Q

Listening unlike simply hearing is an active process that includes the following elements 5 (A U R E R )

A

Attending (Focusing)
Understanding, remembering, evaluating, responding

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101
Q

Daily oral communications with the crew on and off of the Incident seen include

A

Issuing crew assignments, passing along information, career counseling, assigning tasks and receiving reports

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102
Q

When showing instructions to crew members, Company officer should?

A

Choose words carefully, deliver the message clear and concise way and validate understanding

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103
Q

Officers need Effective oral communication skills, they are critical to have when communicating?

A

knowledge, Issue command, keep the crews attention, describe the skills and critique the training

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104
Q

Three types of speeches in presentations most commonly used by company officers are

A

Persuasive, informative, instructional

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105
Q

Most important speech an officer can give

A

Persuasive

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106
Q

Informal speeches are the blank to develop

A

Easiest

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107
Q

Company Officers should use Informative speech to
R, P, EduP, T

A

Reports, project updates, education and public, describe events training

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108
Q

Informative speeches provide the audience with information on a Variety of topics these topics include 5( I O P P E)

A

Ideas, objects, procedures, people and events

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109
Q

When preparing a speech or presentation follow a logical sequence that includes 9 part
T, P,GI,DI,E,Os,Rs,Ds,Es

A

topic
determine purpose
generate ideas
develop central idea
gather supporting evidence
organize a speech
rehearse speech,
deliver speech
evaluate speech

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110
Q

First Thing in writing any document is to determine 3 A S P

A

It’s audience, scope and purpose

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111
Q

Written communications must be A, C , P I’m appearance

A

Accurate, concise and professional an appearance

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112
Q

The average paragraph is

A

75 to 125 words long

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113
Q

Examples of transitions used at the start of a paragraph can be divided into four main categories C/Q , C , K/E ,E

A

Showing contrast/qualifications, indicating continuity
Showing keys and effort
indicating examples

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114
Q

A quick and simple way of transmitting a message within an organization

A

Memo

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115
Q

Majority of memos are written to provide the following six types of information

A

Who, what, when, where, why and how

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116
Q

The excepted format for most speeches that is consist of the following parts

A

Heading, opening, body and closing

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117
Q

Reports are who’s record

A

Public

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118
Q

Reports can also serve as a means of Documenting what risks for FF ?

A

Exposure risk, injury and illness for firefighters

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119
Q

The following characteristics describe a carefully completed form l a c o

A

Legible, accurate, complete and objective

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120
Q

Result of a form report, may be generated as part of a project or analyst

A

Narrative reports

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121
Q

Narrative reports that are written in essay form topics may include

A

Staff reports, technical, detailed incident, resources allocated, business, mascara, strategic or work plans

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122
Q

The first step of repairing a narrative report it to

A

Determine the purpose of the Report

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123
Q

The writer then determine the format for the report types of narrative report including comments of J R Pr Des

A

Justifications, recommendations, progress, description

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124
Q

used to determine organizational decision making (P)

A

The policy

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125
Q

Detailed plan of action that is similar in closely Related to a policy

A

Procedure

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126
Q

At a emergency Scene the preferred method of communication is

A

Direct face-to-face voice communicationHowever effective communication on seeing usually requires radios

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127
Q

Ability of a system to work with and use the part orOr equipment on another system

A

Interoperability

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128
Q

4 Key objectives in the development of NIMS/ICS standards are
EF, IS,CAv,E

A

Provide enhance functionality with equipment and capabilities
improve spectrum efficiency
ensure competition among multiple vendors
allow Efficiency

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129
Q

Communication procedures must accomplished 2 objectives which are

A

Use clear texts that mean the same things to all emergency responders

Standardize system of transmitting periodic progress reports

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130
Q

The term clear text was meant to

A

Encourage the use of plain English and refrain from codes

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131
Q

5 c’s of a radio communication
con, cla, cap,conf,conc

A

Control, clarity, capability, confidence and conciseness

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132
Q

Internal employees, external beneficiaries and stock holders are often referred to as

A

Customers

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133
Q

Employees and members of the organization including emergency personnel administrative staff and officers or what kind of customers

A

Internal

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134
Q

Members of the general population within the service area whom are bBenefited from services are What kind of customers

A

External customers

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135
Q

And organization that simply wait for a customer to express their specific needs wants or desires is using what kind of approach

A

Passive approach

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136
Q

An Organization that takes initiative to seek out information on a regular basis from internal and external customers and stakeholders is using what kind of approach

A

Active approach

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137
Q

Populations are categorized into groups based on Ph So Ec

A

Physical, social or economical characteristics

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138
Q

Programs regarding protect the public using protection and prevention

A

Community risk reduction CRR

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139
Q

The primary focus of a fire in life safety presentation is to

A

Relay effective and appropriate information on risk reduction issues and strategies

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140
Q

In general standard operation procedures SOP are treated rules that?

A

Shall be Followed

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141
Q

Standard operating guidelines SOG’s are guidelines that

A

Should be Followed

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142
Q

Organizations may use the following message to ensure the policy and procedure are fully understood and that personnel comply with them

A

Distribute policy and procedures in written or electric format, post them and houses, verify that personnel have received the

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143
Q

A policy is a guide to Organizational what ?

A

decision making

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144
Q

What provides a consistent point of reference that helps all organizational members perform to meet there measurable standard

A

SOP

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145
Q

Public organizations and two types of budget which are

A

Capital budget-Projected Major purchases
Operation budgets- Reoccurring expense of the day today

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146
Q

Six major steps in the budget process include P P I M E R

A

Planning, preparing, implementing, monitoring, evaluating and revising

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147
Q

Budget planning for the next physical year may come from the following potential revenue sources

A

Projected taxes, expected grants, expected these, Bon sales and funds from other sources

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148
Q

Examples of Expose documents when individuals are significant exposed to?

A

Hazardous materials, smoke, chemical, biological, radiological and Nuclear materials

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149
Q

Medical records are kept on all employees for the duration of their employment plus

A

30 years

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150
Q

Company officers must record

A

All job related injuries or illnesses, exposures to hazardous materials, non-John related illnesses and trends that might indicate the abuse of sick leave

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151
Q

Records that I must be kept confidential Include

A

Personal files, individual training records and medical files

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152
Q

A Doctrine that hold an officer / individuals responsible Ethnically for actions they take or do not take

A

Acts or omissions

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153
Q

Only organizations “what”can be directly controlled and made a safe as possible

A

Facilities, stations and apparatuses

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154
Q

Who holds the ultimate responsibility to provide a safe workplace

A

Organizations management

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155
Q

Acute injury types include

A

Trauma, cuts and bruises, thermal stress, burns, asphyxiation and mental health

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156
Q

Chronic injury’s include

A

Exposures to carcinogens and PTSD

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157
Q

What is the most common cause of incident fatalities

A

Cardiac arrest

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158
Q

Emergency scene injuries or fatalities can be prevented by

A

Developing accurate scene size up and utilizing sound risk management practices

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159
Q

Company officers should comply and educate their personal regarding

A

Policies and procedures as well as maintain accountability of their personnel while on emergency scenes

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160
Q

Company officers must address what regarding scene safety?

A

Unsafe tasks and unsafe conditions to ensure scene safety

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161
Q

NIOSH stand for

A

National Institute for occupational safety and health

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162
Q

BLS stands for

A

Bureau of labor statistics

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163
Q

USFA stands for

A

US fire administration

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164
Q

Non-emergency casualties regarding FF on duty include

A

Any fatalities or injuries that occur while performing training, administrative duties, code enforcement. inspection, maintenance and non-incident related situation

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165
Q

Company officer should be able to recognize and know how to address unsafe conditions within facilities some may be

A

In adequate lighting, whether oily floors, slippery or icy walkways, lack of routine and prevention, blocked exits

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166
Q

At any time company officers may be asked to conduct a safety inspections on

A

Equipment, vehicles and facilities

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167
Q

The process of identifying analyzing the exposure to hazards,Select an appropriate techniques to handle exposures implementing chosen techniques and monitoring the results of those techniques

A

Risk management

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168
Q

Provide the company officer with Known risks in the community to which responders may be exposed

A

community risk management

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169
Q

Evaluating risks and hazards they can affect organizations and provide control measures to reduce the frequency,Severity and probably of a negative event

A

Organizational risk management

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170
Q

Assessing risk and hazard emergency responsers faceWhile performing operations including how to evaluate risk on the scene of an incident

A

Operational risk management

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171
Q

Administrative controls include regarding risk control MGMT ?
Sop/g, hsaf +well, Tr+Edu, Regand Stan

A

SOP/SOG, health safety and wellness programs, training and education, regulation and standards

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172
Q

Engineering controls include regarding RCM ?

A

Safety features incorporated into facilities equipment and apparatuses, mechanical ventilation lock out tag out programs

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173
Q

Personal protection include regarding RCM?

A

Personal protection equipment and tools equipment

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174
Q

Three E of safety model

A

Engineering, education and enforcement

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175
Q

The five distinct components of organizational risk management plan are risk Ide, Eva , EPri CTech , MAnMon

A

Risk identification, risk evaluation, establishing the priorities for action, risk control techniques and risk management Monitoring

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176
Q

Five step process that maintains a continuous loop in order to evaluate the most current risk
Sa, HazA,HazC,Dpoint, Eval

A

Situational awareness, hazard assessment,Hazard control, decision point and evaluation

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177
Q

Risk factors for firefighters mental illness are

A

Sleep deprivation, witness traumatic events, loss of close friendships, knowing others who have died by suicide, heavy alcohol or drug use, major physical illness or injury and isolation or lack of social support

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178
Q

Warning signs are fire fighter mental illness are

A

Sudden withdrawal from social contact, increasing reckless behavior, having a suicide plan, feeling hopelessness and mood swings

179
Q

Most common hazards can be divided into the following categories

A

Physical injury, occupational illness, motor vehicle, hearing loss, respiratory injury and hazardous material

180
Q

Accidents may result in

A

Injury, death or property damage

181
Q

Serious personal injuries the victim must be

A

Stabilized and transported to a healthcare facility first, minor injuries maybe treated at the scene.

182
Q

The officer in charge of an iScene ensure that the accident scene is

A

Secured and that all equipment clothing or vehicles are left in place

183
Q

Written infection control plan should clearly explain it’s

A

Intent, benefit and purpose

184
Q

Following risks must be considered during a hazardous material

A

Exposures exceeding their Permissible limits and published exposure level, IDLH, option, but I do irritation, explosion sensitivity and oxygen deficiency

185
Q

Today’s firefighters in counter encounter “what3x” In smoke that contaminate protective gear and increase the risk of dermal contamination and severity of inhalation injury (G,V,P)

A

Toxic gases, vapors and particles

186
Q

As temperatures increase so the skins

A

Ability to absorb chemical deposit on it

187
Q

Absorption rate increase “what” every 5° raised in temperature

A

400%

188
Q

Areas of high absorption rate include

A

Groin, jaw, forehead and back

189
Q

Firefighters are at greater risk of contacting cancer which ones
P, L , M, BM

A

All cancer, prostate cancer and non-hadgkins Lymphoma, myeloma and bone marrow

190
Q

Training is critical to what in the fire and Emergency service operations

A

Safe efficient and effective

191
Q

The goal of company or unit training is to

A

Maintain and reinforce knowledge skills and abilities that each new member has upon completion

192
Q

When a company officer combines what things they create a strong foundation for developing an efficient company (L,Sup,Safe,Tr)

A

Leader ship, supervision and safety And Training

193
Q

4 step method of instruction ( P,P,A,E)

A

Preparation, presentation, application and evaluation

194
Q

Basics to teach all is

A

Lesson plan

195
Q

Company officer must document as a fed requirement?

A

Company level training state and federal requirements often mandate this documentation

196
Q

The act of showing how to do something or how something operates and as a basic means for teaching psycho motor skills safe technique and mechanical functions

A

Demonstration

197
Q

Potential remote training sites?

A

Parking lots, subdivisions under construction, abandon structures, industrial size, structures on the demolition, vehicle salvage yards and parking garage

198
Q

When planning practical training of illusions company officers must consider many factors that contribute to a safe and effective learning experience these factors include

A

Safety, learning objective, justification and supervision, Resources, Weather, legal requirements, and NIMS-ICS Exposures

199
Q

Emergency service delivered To a community include but are not limited to

A

Fire suppression, rescue, hazmat m and medical care

200
Q

To function effectively in support of emergency services delivered, company officers must be highly trained and knowledgeable in

A

Incident management, incident priorities, life safety, incident stabilization, property and environmental conservation and post Incident activities

201
Q

What system serves as a basic for safety and efficienct incidents scene management

A

National incident management system incident command system

202
Q

The first arriving emergency service personnel establishes

A

Command, makes decisions and takes actions that one for the rest the operation

203
Q

Essential to all emergency incident scene management is management of emergency response resources which are

A

Apparatus, personal, equipment and materials

204
Q

Common characteristics of the NIMSICS Are
T C Modular O , Uc. IAP

A

Common terminology
common communication
modular organization
Unified command
Incident plan in action

205
Q

What is necessary when an incident involves or threatens to involve more than one Jurisdiction or agency

A

Unified command structure

206
Q

What establishes the overall strategic decision and assigned Technical objectives for an incident

A

Incident action plan IAP

207
Q

Initially develop of the US Coast Guard the planning follows a sequence of actions that are critical to decision making process

A

Operation planning P

208
Q

Operation planning P focuses on five steps of the NIMS- I CSPlanning process
SU, IO/S,PlanOA, PP, E/R

A

Understanding the situation size up, establishing Incident objectives and strategies, developing the plan of action IAP,Preparing and disseminate the plan, Evaluate and revise

209
Q

The acronym RECEO-VS Stands for

A

Rescue, exposures, confinement, extinguishment, overhaul, Ventilation and salvage

210
Q

SLICE-RS STAND FOR

A

Size up , 
Locate the fire,
identify and control for path,
cool the space,
extinguish the fire,
2 actions of opportunity (rescue and salvage)

211
Q

A system that optimize in your utilization of all available resources, personal, procedure and equipment in order to promote safety and improve operational efficiency
CRM

A

Crew resource management

212
Q

The incident priorities that are always considered in this order

A

Life safety, incident stabilization Property conservation

213
Q

If lives are in danger, what’s there ?

A

Survive ability profile

214
Q

If rescue is contemplated the ability to provide safe ingress and egress for both occupants and

A

Firefighters must be the first consideration

215
Q

Rescue of animals

A

Does not meet criteria for taking greater risk

216
Q

What resources are needed to accomplish saving life actions ?

A

Personnel, equipment and time

217
Q

OSHA requires what procedure when entering an immediate danger to life and health situation

A

2 in 2 out

218
Q

What is the identification, assessment, analysis, control, avoidance and minimization or elimination of risk

A

Risk management

219
Q

A type of the size up should be employed to evaluate the potential of a victim being alive within an ID LH environment
VSP

A

Victim survivability profile

220
Q

Within 3 to 4 minutes how high can temperatures be and we’re potential can happen within five

A

500° for potential for flash over

221
Q

The upper human survivability limit is

A

212°

222
Q

When conducting victim survivability profile the company officer should ask

A

How long has the incident been going on and in progress, our victim suspected of being or known to be trapped and is there a reason to assume that the victims are still alive

223
Q

First responder should focus on what victims first

A

Line of sight victims if risk is acceptableAnd search for out of sight victims when it’s safer

224
Q

To stabilize an incident the company officer musk ask

A

What type of incident , what hazard will respond as fast, what resources are present what will I need, what strategies and tactics are available

225
Q

A company offers a must employthe following to accomplish Incident priorities

A

Proven leader ship skills, proper resource management, Supervisory skillsKnowledge of fire behavior, EMS protocol, rescue/tactical operations and SOP’s

226
Q

Size up is the ongoing process of what at an emergency seen

A

Evaluating, what is happened what is happening what is likely to happen what resources are available what I ask is it necessary for additional resources will be needed

227
Q

Leyman describedThe following considerations needed for analyzing any emergency situation F, P, S ,D. poO

A

Facts, probabilities, on situation, decisions, plan of operations

228
Q

Means to evaluate and repair the things you can doBefore emergency is called ?OR

A

Operational readiness

229
Q

In route to an Incident Company offices should

A

Review the buildings pre-plan, observe weather conditions, observe the amount color or movement of the smoke, consider every structure to be occupied and be aware of resources responding

230
Q

Upon arrival the first arriving company officer as the initial incident commander should

A

Establish command and communicate initial report, performer 360 check, determine offensive or defensive strategy, assign tasks and begin completion in organizational tactical work sheets

231
Q

The first arriving company officer should Transmits the condition of the situation report by radio this report should provide ?

A

the first impression, report the initial actions that the officer and you take and identify the type of locations of any barriers that should impede access to the scene

232
Q

Standard initial radio report typically include

A

On scene report, building/area description, obvious problem/condition, actions taken, declaration of strategy, command confirmation, follow up radio report, any immediate safety concerns, accountability started, disposition of resources and Rit

233
Q

When doing the 360 size of what is an important Question to ask yourself

A

Can the resources at the scene in on route handle the situation

234
Q

Things that are true are

A

Facts

235
Q

Examples of facts of the situation

A

Time, location, nature of emergency, life hazard, exposures, weather, victims, type of alarm and units being dispatched

236
Q

Things that are not known for certain but based on known facts are likely to happen

A

Probabilities

237
Q

Two more decisions must be made in the ongoing size, The initial decision may be seen as having three segments which are?

A

Are the resources at the scene adequate, how to deploy the resources already at the scene and what to do with resources that have arrived

238
Q

Interior crew should consist of a minimum of

A

Two people

239
Q

Large complex or rapidly evolving Incident require what from the officer (M,S,D,OC

A

Mediate, strong, direct and overall command

240
Q

Building collapse is more likely to happen and what kind of structure

A

Modern building homes rather than older

241
Q

Indicators for defense of operation

A

Danger of immediate labs, building is already lost, survival of the victims trapped inside is unlikely and the lack of available resources

242
Q

Establishing three operational control zones which are

A

Hot, warm and cold

243
Q

Area where resolving the problem Takes place

A

Hot zone

244
Q

Area immediately outside the hot zone for personnel who are directly supporting

A

Warm zone

245
Q

Area where we RIT, Public information officer rehabilitation area and staging it’s called

A

Call Zone

246
Q

Company officers should take the following actions to assist with on scene occupant service such as ?

A

By providing medical evaluation and treatment, contact appropriate relief agencies, help those directly involved to notify relatives, explain why forcible entry ventilation or victim stabilization is conducted, provide victims with accurate and timely information, escort professionally

247
Q

Comin tactical Objectives Include
S/r, watCurtian,C hazM , S covers

A

Initial search and rescue, provided water curtain to protect exposures, contain hazardous materials bills and use salvage covers

248
Q

To accomplish conservation of property the company officer must ask

A

What property is in danger, or property can be saved and what secondary property can be effective

249
Q

I incident involving hazardous or potentially hazardous materials company officers need to consider what actions to take these actions may include

A

Contamination from runoff, protecting storm drains and or considering Potential effects of controlling actions such as dilution

250
Q

Hazardous materials made travel through

A

Air, soil or water sources

251
Q

For the safety of the public an emergency responder the company officer should take steps to secure the incident seen the steps may include

A

Directing personnel to set up isolation devices, establishing seeing isolation zones, requesting law-enforcement, directing the position of apparatuses during highway runs

252
Q

Once an emergency seen has been terminated the company officer may still participate in two important activities which are

A

Determining it’s cause by preparing a post incident analysis or after action review

253
Q

The perimeter For exposures should be what distance from the fathers piece of debris found

A

1.5x

254
Q

Dead victims should be treated as

A

Evidence and should be left in place

255
Q

Legal term that refers to the handling and Integrity of real evidence CoC

A

chain of custody

256
Q

Evidence must be what before the organizational releases the scene

A

Marked tagged and photographed

257
Q

What is the responsibility of all firefighters and officers at the scene

A

Preserving evidence

258
Q

IEvidence may include

A

Observational witness, statement from building documents, statement from firefighters and fight the fire and records and documents of day and after the fire

259
Q

Three primary classifications of evidence are

A

Direct, circumstantial and physical

260
Q

Facts to which a person can attest without further support, found through the five physical sense. Company officer observed during emergency operations

A

Direct evidence

261
Q

Supports an Interface formed from direct evidence

A

Circumstantial evidence

262
Q

Physical objects available for inspection

A

Physical evidence

263
Q

If evidence is handled the handlers is now part of what ?

A

The handler becomes part of the Custody chain

264
Q

Anything that can taint physical evidence is called

A

Contamination

265
Q

Evidence that has damaged, altered, lost or destroyed by someone who has a responsibility to reserve it is called

A

Spoiliation

266
Q

When responding to an emergency fire department personnel have the what and remain on subjects premises until problems has been resolved

A

Right of entry

267
Q

Once leaving the premises FD can re-enter if?

A

They have Permission to do so

268
Q

Post incident analysis focuses on the activities of

A

Responders without placing the blame or findings fault

269
Q

Fire and emergency service organizations maintain what kind of records
B,I, M, A , Pr

A

Budgets, inventory, maintenance(Preventative and corrective),Activity and personal records

270
Q

Personal records include the following categories of information

A

Training, performance, attendance, medical records and hazardous materials or biological/medical exposures

271
Q

A budget may have to be revised during the budget cycle reasons for revision include

A

Decrease in revenue, increase in operation cost, underestimation of actual cost, increase in service requirements, change in labor, unforeseen occurrences

272
Q

Records include information about

A

Emergency /non-emergencyResponses, inspections, investigations, training, injuries in exposures and NFIRS reports

273
Q

Company officer much document what info regarding company level training ?

A

Topics of training, date of training, participants, time designated for training, location and Outcome

274
Q

System of moral principles

A

Ethics

275
Q

Evaluating risks and hazards that can be affecting The ORGANIZATION and provides Control measures to reduce the frequency severity and probability of a negative event

A

Organizational risk management

276
Q

Complex training scenarios may include

A

Structure fires, as his materials, urban search and rescue and mass casualty scenarios

277
Q

All training of illusions and exercises should include what national system ?

A

NIMS-ICS

278
Q

Examples of direct evidence are

A

A person seeing another individual core of the day gasoline on the floor, someone observing a coffee maker as a erupts into flames flames,Someone smelling propane

279
Q

The list of people and groups to whom Company offices are responsible for and related duties may be assigned in service to them are? 

A

subordinates, chain of command, organization, public, profession, family and themselves

280
Q

Level one officers must administer the organizations what

A

Policies procedures and orders at the unit level

281
Q

Based on organizational theory research and practice in both public and private organizations these principles include
S,L+s,DmakingA,uoc,soc,dol

A

Scalar structure, line and staff personnel, decision making authority, unity of command, span of control and division of labor

282
Q

Making every decision can quickly become overwhelming and cause (4)

A

Chaos, breakdowns in communication, confusion, ineffective operations and possible loss of life and property

283
Q

Common public jurisdiction that provide fire and emergency service protection mode

A

Municipal, Fire district, federal, county, state/provisional and tribal

284
Q

Fire protection districts generally operate under a local ?

A

local elected board of trustees or fire commissioners

285
Q

In generally state/provincial Emergency fire suppression companies are Categorized by F,W,U

A

Forest, Wildland and Urban interface fires

286
Q

Federal fire and emergency services exist to protect federal lands and properties such as

A

Structural fire protection, airport crashes rescues, ports and shipboard fire protection

287
Q

People may come to believe that their unethical Actions are

A

Best interest of the organization, OK because no one will find out and except all because everyone else is doing it

288
Q

Humans have emotional minds and cognitive minds what the difference?

A

E- reaction very quickly with behaviors based on experience
C- acts more slowly and more systematic

289
Q

What parts to assertive communication they can help you maintain your rights as a person while also respecting other persons rights “I” D-it / E-it

A

I feel, I believe, I think, describe it and express it

290
Q

Plans that include policy procedure and rules that are used to manage the day to day emergency/non-emergency units activities

A

Standing plan

291
Q

Accomplish a specific objectives such as developing of a program project or budget

A

Single use plan

292
Q

What Plan takes into account the external factors that affect and organizations such as changes in economics demographics service requirements hazards and technologies

A

Strategic plan

293
Q

Plans of focus on our objectives will be accomplished O/A

A

Operational/administrative plans

294
Q

Creating alternative plans that can be implement in event of unforeseen advance that make original plans on suitable

A

Contingency plans

295
Q

New company officer must what when transitioning from follower to leader ?

A

Understand positions importance, recognize challenges /expectations opportunities and commitment, know the responsibilities and new duties and act ethical

296
Q

“what” For those that supervisors is key to a successful transition to company officer?

A

Respect

297
Q

Any Criticism or questions about policies or orders should we discussed “”with administration in order to search for a solution?

A

Privately

298
Q

New officers should take every opportunity to verbalize what ?

A

Personal expectations
establish Priorities and
listen to members expectations

299
Q

Consider information confidential unless

A

Told other wise

300
Q

Internal expectation may be difficult to ?

A

The most difficult to overcome

301
Q

Reasonable organizational expectations can be made through E , T, E

A

Education training and effort

302
Q

How to Communicate x3
C,D,Conf- Un

A

Clearly directly and confirm understanding

303
Q

Apply appropriate white techniques based on the situation and individual
M/s

A

Management/supervisor

304
Q

set expectations and ensure that they are

A

Met

305
Q

Projected command

A

Presents

306
Q

Develop a appropriate

A

Leader ship style

307
Q

Be loyal to the companies what x3 U, O , C

A

Units , organization and community

308
Q

Live in lead by personal and professional code of

A

Ethics

309
Q

Set high yet

A

Attainable goals

310
Q

Value diversity in

A

People and situations

311
Q

Praise

A

Accomplishments

312
Q

Listen to

A

Others

313
Q

Commit to

A

Education and training

314
Q

Remain

A

Humble

315
Q

Follow organizational

A

Policies

316
Q

Recognize opportunities for Imp and Ide solutions?

A

Implementing and identifying solutions

317
Q

Respect must always be

A

Earned

318
Q

Job performance requirements lists relinquish knowledge and skills used to create officer what ?
TProgram, ev/pro criteria , re-learn ob

A

Training programs, establish evaluation and promotional criteria and re-learning objectives

319
Q

Fire officer of must administer to organizational’s “x3” at the unit level

A

Policies procedures and orders

320
Q

NIMS-ics Suggest an optimal ratio of

A

1 to 5

321
Q

Effective supervision can be difficult when

A

Tasks are complex, workers level of training is minimal, workers Performing on similar task Workers are wildly separated from the supervisor and each other

322
Q

Work groups maybe created according to
T, Ga, ToY, R , S

A

Type of tasks, geographical areas, time of year season, available resources and skill specialization

323
Q

What enables different companies to work together effectively because each company officer understands the capacities requirements and the needs of others

A

Cross training

324
Q

Organizations may have personnel who specialize in areas such as

A

Hazmat, tech rescue, EMS, arson investigation and fire code/code enforcement

325
Q

Generally state/provisional emergency fire suppression companies are organized for F,Wl, UI

A

Forest, wild land in urban interface fires

326
Q

How many recognize Native American travel government within the US mail reside

A

573 on about 55,700,000 acres of land

327
Q

Volunteer fire fighting staff is approximately how much percent

A

70% of the fire and emergency service

328
Q

One of the rules of a company officers to make the best possible use of available resources by

A

Protecting personnel and equipment, conserving materials and supplies, planning for the most cost efficient effective use of resources and protecting the organization

329
Q

What is essential to limiting injuries, assuring accountability and attaining operational goals? M

A

Motivating

330
Q

What is essential for using resources efficiently and ensuring a safe and healthy environment

A

Leader ship

331
Q

What has been called a trait, Behavior,skill,talent a characteristic a science and an art

A

Leader ship

332
Q

Effective leaders do what

A

In power, plan for success, build trust, understanding system, inspire a shared vision, recognize challenges, modeled desired behavior, encourage subordinates and establish Priorities

333
Q

First step in developing leader ship skills is to study what

A

Successful leaders and develop your own list of leader ship qualities

334
Q

An officer may choose to follow any number of paths to improvement which could be

A

Courses, seminars, books, counselor/mentors and a leader ship management podcasts

335
Q

In 1939 Kurt Lewin Identify three leadership styles based on decision making the three are

A

Autocratic democratic laidsez faire

336
Q

A command presence inspires confidence from ??
S,A,P

A

Subordinates administration and public

337
Q

To achieve command presence it may be helpful to model or develop what qualities
Conf, Tr, Con , Res, Tol, Exp .Acc

A

Self-confidence, trustworthiness, consistency, responsibility, tolerance, expertise, accountability

338
Q

Examples of an unethical conduct within the fire an emergency service include

A

Borrowing never returning, shopping for personal items during inspections, asking for merchants for special discounts and using the station to conduct a private building enterprise

339
Q

Favoritism agreed as well as short cuts or exploitative Mentality can result in the violation of

A

Ethical principles

340
Q

Examples of unethical behavior

A
341
Q

Fire department administrator drive to “” those individuals who exhibit positive character and I ethical standards

A

Recruit retain and promote

342
Q

Code of ethics provides company officer with an idea of white is expected of them and who

A

Subordinates and there organization

343
Q

The company officer has also adhere two “” that motivate subordinates to do the same E, LB

A

Standard of ethics morals and legal behavior

344
Q

Key elements of a successful company officer supervisors style

A
345
Q

Company officers have a responsibility to report allegations of unlawful”” 

A

Discrimination, harassment, workplace violence and other illegal or destructive behaviors of the chain of command or directly to human resources if applicable

346
Q

Commanding officers must communicate instructions clearly and concisely and emergency’s because

A

There may be a little or no time for subordinates to ask questions

347
Q

Three ways to involve employees in this process oh establishing objectives

A

Require the employee to accomplish a specific task, delegate tasks and use Democratic leader ship principles

348
Q

Options for awarding and incentives include

A
349
Q

What is A process of giving motivational direction positive reinforcement and constructive feedback to employees in order to maintain and improve their performance

A

Coaching

350
Q

Effective feedback needs to be””4x

H, I , D , Freq

A

Honest, immediate , direct and frequent

351
Q

As a coach a company officer teachers and direct subordinates through Enco/ Adv

A

Encouragement and advice

352
Q

And effective coach helps it’s subordinate and establish a G, How it’s. R and provide suggested when R..

A

A goal determine how it reached and provide suggestions when they are requested

353
Q

Counseling assist and identifying in resolving what Per, Beh or CarPro problems that affect performance

A

Personal, behavioral or career problems that are affecting an individual performance

354
Q

Mentoring includes

A
355
Q

Mentoring when mandatory May cause ?
resen, Redp

A

resentment and reduce participation

356
Q

Value each team member for his and her
E, B I ,K ,S

A

Experience, background, intelligence, knowledge and skills

357
Q

Promoted environment of Mr

A

Mutual respect

358
Q

Tips for dealing with diversity in the workplace

A
359
Q

What are the minimum standards that guide our behaviors Miss ,Cvalue , Rul ,Reg

A

Missions, core values rules and regulations

360
Q

Company office must consider the “” of there personal above all else 

A

Safety health and well-being

361
Q

Company officers must be familiar with local

A

Policies, practices, procedures, labor/management agreements and state/provisional and federal human resource laws

362
Q

Company officers must ”” During all unit activities Sup,T, E , Dis

A

Supervise ,train ,evaluate and discipline employees

363
Q

Company officers will have direct involvement with their assigned personal and should have knowledge of the following organizational policies

A
364
Q

Initial impression and experience can affect the responders”” 
De, Mo, Re, also dep Rep/ab to re FF

A

Development, motivation and retention
Also it can affect department reputation and ability to recruit new firefighters

365
Q

The new company member also learn duty and task required and performing non-emergency activities these may include

A

Apparatus cleaning, facility cleaning, standing radio watch, interaction with external customers, community risk reduction and community outreach activities

366
Q

Most fire and emergency service organizations have Probationary period’s which can range from

A

6 to 18 months

367
Q

During the probationary period first line supervisors provide guidance while “”new members performance against established standard policy procedure and practices
O, D, E

A

observing documenting and evaluating

368
Q

New personnel should be briefed on organizations expectations such as

A
369
Q

The company officer should help to create an environment that fosters
T, Com , Div

A

Teamwork, communication and diversity

370
Q

Sexual-harassment can include

A

Sexual advances, request for sexual favors and other verbal or physical harassment of a sexual nature

371
Q

Company officers Also interpret and apply leave and do the exchange of policies it’s important duties include
A or D : V, s, w, sh

A

Approving or denying vacation, sickleave, wellness leave and shift trades

372
Q

Corrected Disciplinary action should be taken in a manner that is P/ l

A

Progressive and lawful

373
Q

Examples of a sufficiently serious first offense

A

Batter , assault and gross negligence may result in termination

374
Q

Preventative action: The following processes should be followed during a counseling session
Ensure U
Explain E
D in wri

A

Ensure the member understands both rules that was violated in the organizational necessity for the rule
Explain what is it expected of a member in the future and what might happen at the rules violated again and document in a written record

375
Q

Use corrective action when a member

A

Repeats a violation for which preventative action was taken, commits a different violation or commits a serious violation

376
Q

Corrective action differs from preventative action how

A

It’s always done in writing

377
Q

Preventative action letter:This letter should include the following information

A

Description of what happened, description of what the member is doing that violates the organizational rules, review of organizational policies regarding possible consequence if the behavior continues and state been informed member than a copy of the letter was sent in the employees personal file

378
Q

Punitive action gives the employee

A

Notice of possible sanction this is used when a member continues to exhibit inappropriate behavior

379
Q

Punitive action;After meeting all mandatory procedural rules in employee protection requirements consider a range of possible sanctions
WRep, F, Sus,dem,Ter, pros

A

Formal writing reprimand, fine, suspension, demotion, termination and Prosecution

380
Q

Company officer is most likely to use white out of the three progressive discipline

A

preventive

381
Q

Potential issues that may be cited in a grievance include
D, S, work or conditions that vLaborA,

A

Demotion, suspension without pay, work assignments at violate the labor management agreement and conditions of work or employment that violate the labor management agreement

382
Q

Practicing the following guidelines will help company officers Hoehn the verbal communication skills
Dpers, TRes,sRes,GainAcc/cla, SpeNeedofRec

A

Engage in duel perspective
Take responsibilities for personal feelings
Show respect for feelings and thoughts
Try to gain accuracy and clarity in speaking
Be aware of any special needs of the receiver
Avoid speaking or dressing a problem I’ll angry

383
Q

Fear of public speaking can be over come through

A

Practice, public speaking, private or civic organizations, instructor training programs, good preparation and watching and analyzing TED talks

384
Q

Effective oral communication skills are critical to
K, Ic, Kcrewa,Dskil, criti-Tr

A

knowledge, issuing commands, keeping the crews attention, describing skills and critiquing the training

385
Q

Common technical writing practices requires that outlines the balance with a minimum of how many points under each heading

A

2

386
Q

Balance in writing also applies to the use of what to organize ? B, N , L

A

Bullets, numbers and letters

387
Q

The topic sentence may occur at the

A

Beginning middle or end of the paragraph

388
Q

Some general excepted writing practice as it also assist in developing of a text include

A
389
Q

When proofreading look for corrections were

A

Spelling, punctuation, grammar, neatness and consistent format

390
Q

What could be a source of embarrassing and legal difficulties so caution should be taken with the text

A

memos

391
Q

Follow these guidelines determine an edit appropriate content

A
392
Q

Like memos emails may become part of what

A

Public record

393
Q

Organizations may have email policies that include information on proper emailing etiquette , Enforcement, training and monitoring elements important reasons for an organization to have such policies include
Prof, Eff, L

A

Professionalism, efficiency and liability protection

394
Q

To ensure that letter is properly reflect the image of the organization that the writer should

A

Proofread it review it for accuracy have a supervisor approval letter

395
Q

Policy verse procedure

A

Policy defies what must be done
Procedures describe steps required to comply with the policy

396
Q

I basic format policy and procedure documents generally contain the following
Pur,Sco,ConP,Pro,Pol,App

A

Purpose, scope, contact page, procedures and policies and appendix

397
Q

Basic information to be found at the top of each page this is the reader navigating the documents includes

A
398
Q

Organizations that distribute revision through email I need to establish a tracking method to ensure that all personal and sites have received

A

Read and understood Material

399
Q

Common types of communication equipment the company offers are expected to operate may include

A
400
Q

Common elements of radio system used in fire service B M P R

A

Bass radio, mobile radio, portable radio and repeater systems

401
Q

Pagers are most often used to notify

A

Volunteer, paid on call an off duty career personal and step officers to respond to station or Emergencies

402
Q

Each incident command function may require one or more radio frequency on large Incidence

A
403
Q

what Wireless Telephone provide reliable communication that is free of the limitation ?

A

Satellite Telephone

404
Q

Radio operated data base telecommunications center do you translate and dispatch info

A

Mobile data terminal

405
Q

Has all the features mdt plus Keyboards that allow 2 way communicating 

A

Mobile data computer

406
Q

Devices Commonly used To Dispatch closest available unit, track units and determine specific location 

A

GPS

407
Q

A common confusion is the word tanker rather than

A

Water tender

408
Q

The news, the public and the FCC can monitor all

A

Radio communications

409
Q

Emergency responders much train with their radios as much as they train with their

A

SCBA, Rope systems, hoes systems and ladders

410
Q

Every crewmember must be trained on the following topics regarding radio communication O, F, P, S, C/M

A

Radio operations, frequency assignments and usage, organizational radio procedures, radio safety and radio care and maintenance

411
Q

One potential problem with the use of clear text is

A

Radio operators may ramble wihile transmitting

412
Q

Direct order to provide extra information such as who is carrying out the task and

A

Why how when and where it must be done

413
Q

Freedom of information act request

A

A petition to federal state or local agencies for access to records

414
Q

Ancillary(necessary support) Services include

A

Safety inspections, teaching CPR and conducting car seat safety

415
Q

Actively gathering information from customers is called

A

Survey

416
Q

Demographics characteristics are
A,S,O,Fs,E,Gl,Ms

A

Age, sex, occupation, family size, education, geographical locations and marital status

417
Q

A lack of understanding Creates a what mentality that separates people

A

Us-them

418
Q

What determines if current policies are effective and inforcible or if the lack of POLICY has caused problems

A

policy analysis

419
Q

Adding emergency incidents orders and directives are considered

A

Mandatory

420
Q

When a company officer is “x3 ” it can influence the emotions and performance of all personnel
A, Un, E

A

Anxious , uneasy or extremely excited

421
Q

Examples of personal qualifications can include but are not limited to

A

Medical certificate, vehicle and apparatus operation certificates and professional qualifications

422
Q

Examples of unsafe task while driving truck include?

A

Driving over the speed limit, driving fast and bad conditions, no seatbelt, driving to close the vehicles, ignored traffic laws in like a vehicle maintenance

423
Q

Examples of unsafe conditions may include regarding driving ?

A

Bad weather, pour out conditions, pedestrians in or near the road in traffic

424
Q

What plan is the basics to all teaching

A

Lesson plans

425
Q

Presentation, discussion, demonstration and practical training evolutions comprise most

A

Company level trainings

426
Q

Simple evolutions include

A
427
Q

Documents are written to
E, P, I Enl

A

Educate persuade, inform or enlighten

428
Q

 Process of PROVIDING subordinates with think

A

Delegation of authority

429
Q

performance needs to be standardize and consistent think

A

Transformational

430
Q

process of giving motivational direction positive reinforcement think

A

Coaching

431
Q

The chief is accountable to who for any decisions made

A

Adj/and public

432
Q

Unity of command violations lead to confusion and frustration by who

A

Subordinates and supervisors

433
Q

What can I help a supervisor defuse the situation quickly and effectively

A

Strong command presence

434
Q

ONF PA 1021 defines level one officers as

A

Supervisors not managers

435
Q

What is particularly important organizations that depend on volunteer

A

Retention

436
Q

Avoid language that might be considered

A

Offensive gender bias, racist or stereotyped

437
Q

Internal customer wants

A
438
Q

Community diversity

A
439
Q

Policy analysis is performed when changes are required to

A

Policy

440
Q

Activity records are the buyers for planning in justifying what requests

A

Budget

441
Q

Evaluation can help individuals to

A
442
Q

Safety, health and wellness practices include

A
443
Q

Following problems may be difficult to overcome regarding incident management

A
444
Q

The term operational planning maybe use interchangeably with

A

Incident action plan

Officer 1 (7 decks)

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