AIS Administration Flashcards
What are the important aspects of Automated Information System (AIS) facility management?
Technical administration and support
What are the titles of the people who perform 1/0 functions?
Control clerks, 1/0 control clerks, job-staging clerks, distribution clerks, or computer aides
What are the traits of an efficient and effective 1/0 control clerk?
Able to work on their own with a minimum of supervision; work well with other people; display tact and diplomacy; be a good communicator; use sound judgment; be logical, methodical, and persuasive; and most of all be able to respond to users requests
When you are working as an 1/0 control clerk, a transmittal form should be looked over to be ensured what criteria is met before accepting a job for processing on the computer?
All the necessary entries are properly filled in, that they are readable, and that any special instructions are understandable
The lower portion of the AIS service request is reserved for what use only?
Operations
What should be done if, while viewing the user’s request, you happen to come across a discrepancy or find something that is incomplete or unclear?
Bring it to the user’s attention
What should be your demeanor when bringing a discrepancy to the user of a request?
Tactful and diplomatic
What will serve as a continuous point of reference?
Job control log
What are the things a job control log point out?
When the job was submitted, the disposition of the input media, the location or the computer system to which the job was assigned, the progress (number of steps) the job has already gone through, the type and amount of input submitted, and the person who accepted the job
Where is the information needed to properly prepare the user’s job for processing located?
In a task folder, job folder, run folder, or run procedure
What information does the runsheet contain?
The program name or names and the job or task number under which the job (or system) is to be executed or run and it indicates all of the inputs: magnetic tapes, disks, and diskettes required, depending upon the type of run or possible options the user selected
What may need to be done to determine whether a job (or system) ran successfully (to a normal EOJ) and that all processing steps were properly performed?
Review the computer console printout
What will provide you with the answers you are looking for when it comes to reconciling processing discrepancies in the majority of cases?
The computer console printout
When checking reports what should you be looking for?
That they were run on the proper forms (size and type), that no pages are missing and the correct number of copies were printed, and that all print is legible and lined up properly
What is done once the output is checked?
Package each completed copy of the report, along with any other output products and the original input, place it in the proper pickup area, and log the job out in the job control log
What action should be taken if, during the course of checking over the user’s output, you happen to come across something unusual or you find an error?
Pull (reject) the job immediately, bring it to the attention of your superior, and notify the user of the delay
What is the most common user support you will deal with?
Logistical support
When the user calls to submit a trouble call, what is the required information you should get?
User’s name, type of trouble encountered, date and time, and job being done when the trouble started
What personnel analyze job requirements (old and new) to determine the impact each job has on production resources?
Schedulers and production control coordinators
Who is responsible for keeping the AIS facility’s assembly line running as smoothly and efficiently as possible?
The scheduler
