AirPods and AirPods Pro Flashcards
How sweat and waterproof are the AirPods Pro?
IPX4 rating = resistant to splashes from any direction
What are the steps of the demo for AirPods Pro?
Custom fit, ANC and Transparency, “Hey Siri”, carting and storage
How many sizes of ear tips are available? Is there a way to test the fit?
3; Settings:Bluetooth:info icon by AirPods Pro:EarTapFitTest
What is Transparency Mode?
It is as if the AirPods are not in your ears at all; vents reduce pressure so no anticipation
Can you personalize the AirPods Pro? How much does engraving cost?
NO, but can be customized through Apple Store app and Apple Online Store. FREE engraving of 20 characters or less
How do the battery lives and change times compare between AirPod 2g, 2g Wireless, and Pro w/Wireless Case models?
AP Pro: 5 min charge=1hr of talk/listening time; >24hr of talk time with case on full charge
AP2g w/ or w/o wireless case: 15 min charge=<3hrs of listening or <2hr talking; >24hr with case on full charge
Can you share a currently playing track between multiple AirPods units?
Yes, use Audio Sharing
How do you setup AirPods?
Place next to IOS, open charging case lid, and let sync complete
How many languages will AppleTV Apple Originals and syndicated content be available in?
~40 languages; regular monthly salad reads lips for 8 major languages
How are the channels structured for AppleTV?
You can subscribe or cancel each channel individually to create your own package content
How do you get access to your AppleTV account and how many people can share access to one login?
Use your AppleID when you sign up and it will tie to the Apple ID. 6 members (children too) can watch on one account login?
Can you watch your shows offline?
YES
What qualifies for the free year of AppleTV with purchase?
iPhone, iPad, iPod touch, Mac, or Apple TV; must be from Apple Authorized Retailer. Plan has auto renew; 7 day free trial available at apple.com/apple-tv-plus/.
How long is the free trial of Apple Arcade?
1 month, in Arcade tab
What is Family Sharing?
6 users have shared access to iMusic and rest of iCloud suite
Is there something like Handoff for Apple Arcade and iCloud?
Yes, any item that is playing on one device will pause and resume play on another configured device.
What kinds of games are already on Apple Arcade?
Over 100 free titles are already included in the Arcade; MANY move available for purchase in App Store
Name the steps to sell Apple Arcade
Goto App Store, locate Apple Arcade, free trial, authorize, find games, download, enloy
Can you change the Apple ID associated with a specific Apple Card?
No; the account must be closed and another account opened with
Can you run an Apple Card more than once if the transaction is declined?
No, do not run the Apple Card for more than one attempt on any transaction
How does Daily Cash on the Apple Card work?
3% on everything where merchant=Apple; 2% back using Apple Pay; use Apple Card in person if no merchant deal present for 1% cash back; iPhone Upgrade Plan using Apple to pay installments=3%
What will categorize a device as “zero value”?
Damage in two or more: Display, Camera, Wi-Fi, Touch ID, and Face ID; power ];;;;
What will categorize a device as “damaged value”?
ONE of these: >1 chip/scratch on screen, dead touch area, bad camera, charging issues, dents/damage >5mm, swollen battery, ANY non-Apple parts
What are the APPLE Steps of Service?
A-Approach, P=Probe, P-Present, L=Learn More, E=
