AirPods and AirPods Pro

Question 1

How sweat and waterproof are the AirPods Pro?

Answer 1

IPX4 rating = resistant to splashes from any direction

Question 2

What are the steps of the demo for AirPods Pro?

Answer 2

Custom fit, ANC and Transparency, “Hey Siri”, carting and storage

Question 3

How many sizes of ear tips are available? Is there a way to test the fit?

Answer 3

3; Settings:Bluetooth:info icon by AirPods Pro:EarTapFitTest

Question 4

What is Transparency Mode?

Answer 4

It is as if the AirPods are not in your ears at all; vents reduce pressure so no anticipation

Question 5

Can you personalize the AirPods Pro? How much does engraving cost?

Answer 5

NO, but can be customized through Apple Store app and Apple Online Store. FREE engraving of 20 characters or less

Question 6

How do the battery lives and change times compare between AirPod 2g, 2g Wireless, and Pro w/Wireless Case models?

Answer 6

AP Pro: 5 min charge=1hr of talk/listening time; >24hr of talk time with case on full charge
AP2g w/ or w/o wireless case: 15 min charge=<3hrs of listening or <2hr talking; >24hr with case on full charge

Question 7

Can you share a currently playing track between multiple AirPods units?

Answer 7

Yes, use Audio Sharing

Question 8

How do you setup AirPods?

Answer 8

Place next to IOS, open charging case lid, and let sync complete

Question 9

How many languages will AppleTV Apple Originals and syndicated content be available in?

Answer 9

~40 languages; regular monthly salad reads lips for 8 major languages

Question 10

How are the channels structured for AppleTV?

Answer 10

You can subscribe or cancel each channel individually to create your own package content

Question 11

How do you get access to your AppleTV account and how many people can share access to one login?

Answer 11

Use your AppleID when you sign up and it will tie to the Apple ID. 6 members (children too) can watch on one account login?

Question 12

Can you watch your shows offline?

Answer 12

YES

Question 13

What qualifies for the free year of AppleTV with purchase?

Answer 13

iPhone, iPad, iPod touch, Mac, or Apple TV; must be from Apple Authorized Retailer. Plan has auto renew; 7 day free trial available at apple.com/apple-tv-plus/.

Question 14

How long is the free trial of Apple Arcade?

Answer 14

1 month, in Arcade tab

Question 15

What is Family Sharing?

Answer 15

6 users have shared access to iMusic and rest of iCloud suite

Question 16

Is there something like Handoff for Apple Arcade and iCloud?

Answer 16

Yes, any item that is playing on one device will pause and resume play on another configured device.

Question 17

What kinds of games are already on Apple Arcade?

Answer 17

Over 100 free titles are already included in the Arcade; MANY move available for purchase in App Store

Question 18

Name the steps to sell Apple Arcade

Answer 18

Goto App Store, locate Apple Arcade, free trial, authorize, find games, download, enloy

Question 19

Can you change the Apple ID associated with a specific Apple Card?

Answer 19

No; the account must be closed and another account opened with

Question 20

Can you run an Apple Card more than once if the transaction is declined?

Answer 20

No, do not run the Apple Card for more than one attempt on any transaction

Question 21

How does Daily Cash on the Apple Card work?

Answer 21

3% on everything where merchant=Apple; 2% back using Apple Pay; use Apple Card in person if no merchant deal present for 1% cash back; iPhone Upgrade Plan using Apple to pay installments=3%

Question 22

What will categorize a device as “zero value”?

Answer 22

Damage in two or more: Display, Camera, Wi-Fi, Touch ID, and Face ID; power ];;;;

Question 23

What will categorize a device as “damaged value”?

Answer 23

ONE of these: >1 chip/scratch on screen, dead touch area, bad camera, charging issues, dents/damage >5mm, swollen battery, ANY non-Apple parts

Question 24

What are the APPLE Steps of Service?

Answer 24

A-Approach, P=Probe, P-Present, L=Learn More, E=

Question 25

Tradein phones receive “zero value” if they DON’T check ANY of which boxes?

Answer 25

Power cycles normally, charges and holds charge, no visible liquid, no bend > 0.6mm, no 3rd party parts, no glass back damage, no e-lock (activation, jailbroken, FMiP), no customer data. For Apple Watch: no rear sensor damage, band closes properly, Digital Crown not damaged

Question 26

What are the limits on gift card sales?

Answer 26

Apple Store: $2000/card, $10000/day per person. App Store/iTunes: $200/card, $500/visit.