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british airways > Airline Vocabulary > Flashcards

Airline Vocabulary Flashcards

1
Q

Airline Dispatcher

A

the person responsible for an aircraft before departure and after arrival; liaises with all ground and aircraft service partners to ensure on time departure ~ Turnaround Co-ordinator, Turnaround Manager

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2
Q

Aircraft Stand

A

area of the Ramp or Apron where aircraft is parked

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3
Q

Airside

A

Departure or arrival area in a terminal building either after security or before customs and immigration. A designated area within the airfield where access is restricted.

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4
Q

Alliance

A

A union or combination by treaty or agreement. Two or more entities joined in league for co-operation in a common purpose.

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5
Q

Apron

A

an area of tarmac, concrete etc. outside a hanger or terminal building for parking aircraft ~ ramp

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6
Q

Baggage Belt

A

conveyor system which transports checked baggage from the check-in area to the loading area

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7
Q

Bar Trolley

A

Trolley containing alcoholic beverages or duty free items for sale

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8
Q

Bassinet

A

Cot carried on board certain aircraft for the comfort and safety of infants

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9
Q

Boarding Pass

A

a pass issued at check-in which allows the holder to board the aircraft ~ boarding card

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10
Q

Booking Reference

A

system generated reference number to identify a passenger’s booking ~ locator, PNR

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11
Q

Brand

A

the name attached to a product which differentiates it from other similar products and to which a customer attaches greater value.

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12
Q

Buggy

A

electronic ‘golf cart’ type machine used to transport passengers who are unable to walk long distances.

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13
Q

Bulkhead

A

partition wall inside the aircraft.

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14
Q

C209

A

document used to record the contents of a bar trolley for HM Customs & Excise

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15
Q

Carrier

A

airline or other form of transport responsible for the carriage of passengers or goods

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16
Q

Checked baggage

A

Passenger baggage checked-in to be carried in the hold of the aircraft

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17
Q

code-share

A

an arrangement where one airline adopts the airline prefix of another to the benefit of the passenger transferring between two points

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18
Q

chocks

A

wedges placed on the ground, under the aircraft wheels to prevent the aircraft moving

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19
Q

chocks off

A

actual time the chocks are removed from the aircraft wheels allowing the aircraft to move.

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20
Q

chocks on

A

actual time the chocks are placed under the aircraft wheels after the aircraft has come to a complete halt.

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21
Q

chock-to-chock

A

actual time from when an aircraft begins to taxi away from the gate at one airport (chocks off) to when it comes to a complete halt at the gate of the next airport (chocks off)

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22
Q

connection

A

the process of catching another aircraft to arrive at another destination ~ transfer

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23
Q

Cupsidor

A

bag used during the flight for sickness

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24
Q

Dangerous articles

A

items which cannot be carried as baggage or items which are permitted under certain conditions

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25
Q

Deportee

A

passenger who has either been illegally admitted into a country or has entered a country illegally and is being ordered by the authorities to be removed from the country

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26
Q

Domestic

A

any destination within the parameters of a country where customs and immigration control are not involved; referring or belonging to inside a country

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27
Q

Down route

A

destination away from base

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28
Q

Dry stores

A

items such as tea bags, coffee, sugar etc which are stowed on the aircraft

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29
Q

Duty Free Bar

A

bar trolley containing duty free items for sale to customers on board the aircraft

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30
Q

E-Ticket

A

electronic ticket that replaces the need for a traditional paper ticket

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31
Q

Endorsement

A

transfer of travel rights and money to another carrier

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32
Q

Excess Baggage

A

baggage over the entitled “free baggage allowance” for which there is a charge

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33
Q

Executive Club

A

British Airways’ worldwide customer loyalty programme

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34
Q

Fast Track

A

security and passport check for premium class passengers and Executive Club Cardholders at London Heathrow and London Gatwick airports

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35
Q

Feeder

A

the ‘feeding’ of passengers to a certain area, e.g. Europe is a feeder to the long haul network

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36
Q

Flight Deck

A

place where the flight crew sit while flying the aircraft

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37
Q

Flight Deck Crew

A

the Captain and First Officer

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38
Q

Flight Technical Crew

A

the Captain and First Officer

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39
Q

Franchise

A

commercial concession by which a retailer is granted, by a company, the exclusive right of retailing its goods in a specific area

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40
Q

Free Baggage Allowance

A

amount of baggage a passenger may carry on the aircraft, in the hold or in the cabin with no charge

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41
Q

Fuselage

A

the central body of a plane, to which the wings and tail assembly are attached and which accommodates the crew, passengers and cargo

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42
Q

Galley

A

aircraft kitchen

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43
Q

Gate

A

door or gate where all passenger documentation is checked prior to boarding the aircraft.

44
Q

Ground Operations

A

sections and areas responsible for handling all British Airways flights on the ground from arrival to departure.

45
Q

High-Yield

A

term used to describe passenger revenue which provides maximum value to British Airways.

46
Q

Holding

A

racetrack shaped flight pattern with two parallel sides and two turns, flown usually while an aircraft is waiting for clearance to land.

47
Q

Hub

A

centre of operation whereby an airline can bring, or feed, passengers from many different origins and transfer them through a central point, the hub, to other destinations.

48
Q

Inadmissable

A

passenger who is refused admission to a country by the authorities of that country.

49
Q

Inbound

A

flights arriving into a specific airport

50
Q

Inflight

A

period of journey between take-off and landing on the aircraft.

51
Q

Inflight Sales Trip Record

A

document used to record all moneys taken from the sale of duty free items.

52
Q

Intercontinental

A

all flights leaving one continent and going to another

53
Q

Interline

A

transfer between different aircraft belonging to different airlines

54
Q

International

A

between countries

55
Q

Itinerary

A

list of useful travel information passengers receive before their journey commences; usually includes details about routing, departure and arrival times, airline and terminal information. ~ ITR (Itinerary receipt), receipt

56
Q

JAR

A

Joint Aviation Requirements

57
Q

Jargon

A

phrases and abbreviations used at the airport and on-board to shorten messages

58
Q

Jetty

A

section of walkway extending from the departure gate to the aircraft stand ~jet bridge, loading bridge

59
Q

Landside

A

area in the airport either before security or departure, or after customs and immigration on arrival.

60
Q

Liquor Bar

A

bar trolley containing alcoholic beverages for service to passengers on board

61
Q

Loadsheet

A

form given by the Turnaround Co-ordinator (Dispatcher) to the crew containing a breakdown of the weights and distribution of mail, cargo, fuel, catering supplies and passengers on board the aircraft

62
Q

Local Time

A

time at a specified location

63
Q

Long-Haul

A

long distance flight, usually between continents

64
Q

Low Yield

A

term used to describe passenger revenue which does not provide maximum value to British Airways

65
Q

Mainline

A

base operating with own fleet of aircraft and locally based crew

66
Q

Market

A

people to whom British Airways and other airlines direct their advertising and marketing strategies in order to attract new customers or maintain existing ones.

67
Q

Miniature

A

double measure of spirit in a small bottle.

68
Q

Minicom

A

communications facility which enables hearing impaired passengers to talk to contactBA directly

69
Q

Minimum Connecting Time

A

time needed for passengers and baggage to transfer between the scheduled arrival time of one aircraft and the scheduled departure time of another

70
Q

Miscellaneous Charges Order

A

voucher that can be used to pay for a variety of airline services

71
Q

Mixer

A

on board; can of mineral water, cola, lemonade, tonic etc

72
Q

Multi-Sector

A

itinerary which includes more than one journey usually on the same aircraft

73
Q

Network

A

the routes or destinations served by an airline

74
Q

Offline

A

route or destination not served by an airline

75
Q

Online

A

route or destination served Multi-Sector - itinerary which includes more than one journey usually on the same aircraft

76
Q

Outbound

A

Departing Flight

77
Q

Peak Time

A

period of time (day, week, weekend, month etc) where passenger loads are at their highest, e.g school holidays

78
Q

Pier

A

section of walkway extending from the terminal building which leads onto two or more departure gates

79
Q

Pooled Baggage

A

baggage belonging to a group or family travelling together which is combined so that they receive a pooled baggage allowance

80
Q

Positioning Crew

A

crew member on duty; flying as a passenger

81
Q

Pre-assigned seat

A

seat that has been reserved in advance of travel

82
Q

Premium Cabin

A

First, Club World and Club Europe cabins

83
Q

Queens Messenger

A

passenger who is responsible for the security of Diplomatic Bags which are carried as unchecked escorted baggage

84
Q

Ramp

A

an area of tarmac, concrete, etc. outside a hangar or terminal building for parking aircraft ~apron

85
Q

Rebate

A

a discounted ticket

86
Q

Revenue

A

financial income

87
Q

Schedule

A

timetable of an aircraft’s specific movements e.g. departure and arrival times to and from specified locations

88
Q

Seasonal

A

relating to a particular time of year where flights may or may not operates and similarly ticket may or may not be accepted.

89
Q

Sector

A

one journey from take off to landing e.g. LHR-AMS is one sector, LHR-BAH-DOH is two sectors

90
Q

Service industry

A

industry where customer service is the most important part of the product

91
Q

Service Recovery

A

term used to describe when something has gone wrong and you are trying to turn the situation around so that customer leaves with a favourable impression.

92
Q

Service Standards

A

standards which are set in order to meet and measure achievements against customer expectations

93
Q

Short-haul

A

flight travelling over a short distance; usually within a continent or country

94
Q

Single-Sector

A

itinerary made up of a single journey

95
Q

Slip Station

A

describes the crew member’s time off when away from base

96
Q

Subload

A

term used to describe a passenger whose journey is subject to space being available on the aircraft at the time of departure ~subload staff

97
Q

Special Meals

A

meals that can be ordered in advance to cater for specific dietary requirements

98
Q

Split

A

see mixer (on board; can of mineral water, cola, lemonade, tonic etc)

99
Q

Subsidiary

A

company which is wholly or partly owned by another company

100
Q

Tarmac Transfer

A

a transfer between aircraft across the ramp

101
Q

Taxiing

A

movement of an aircraft along the ground under its own power before take-off and after landing

102
Q

Traffic

A

term used to describe passenger loads between given areas

103
Q

Transfer Traffic

A

term used to describe passenger loads that are transferring between given areas

104
Q

Transit

A

scheduled aircraft stop where an aircraft lands and takes off again

105
Q

Unchecked baggage

A

baggage that is allowed to be carried in the aircraft cabin e.g. cabin baggage

106
Q

Visa

A

documentation issued by certain countries which allows the holder to visit the said countries for a specified period of time

107
Q

Waitlist

A

a situation where a customer is on the waiting list for a seat which is already fully booked.

british airways (10 decks)

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