Air Fare

Question 1

List 3 key points about private fares.

Answer 1

Price is exclusive to PH

Commission paid to TA varies with fare codes.

May have Ticketing deadlines

Question 2

List 4 key points about retail fares

Answer 2

Pricing & rules controlled by airline

Fares offered to public and PH

Strict payment and ticketing deadlines, usually within 24 hours of booking

Cost usually paid with deposit

Question 3

A 20 month old child must be input as what age in Atlas if they don’t want to purchase a seat for the child?

Answer 3

1 year old

Question 4

List 9 essential details you must get from the caller in order to start the booking/quote.

Answer 4

Departure date, departure city, destination, duration, # of PAX, hotel/view/category, Car/transfer, agency ID, ad source

Question 5

Which option on the routing screen will get Atlas to display 1class air inventory?

Answer 5

Cabin

Question 6

Give 2 examples of changes you can make to the routing screen to filter for better flight options

Answer 6

Use the F1 & F2
Narrow your time window.

Question 7

What are the 5 crucial pieces of info contained within a PNR?

Answer 7

PAX name, flight info, fare code specific, ticketing deadlines, any comments/request

Question 8

Are you holding space with the airline if names have not been provided by your caller and the PNR hasn’t been created?

Answer 8

You are not holding air until the booking is completed on a committed status with a created PNR using accurate names and dob

Question 9

When are seats assigned?

Answer 9

At the time of booking creating the PNR with availability of pre-assigned seats

Question 10

What are 2 ways a customer can change their seat assignments?

Answer 10

Directly with airline website and air desk last resort.

Question 11

How can a customer find the details on the baggage allowance &fees for the flights?

Answer 11

Airline website

Question 12

When booking a coach air flight why is it important to advise the caller of the operating carrier?

Answer 12

DOT requires, DOT will fine if not advised, PAX must check in at operating carrier’s gate.

Question 13

PAX booked a flight sold one airline but operated by another airline, which airline desk should the PAC check in?

Answer 13

Check in at the operating airline.

Question 14

Why do we ask direct consumers how they heard about us?

Answer 14

To track the effectiveness of our ads.

Question 15

What are the 2 requirements 2 qualify for a hot deals package?

Answer 15

Requires over water air for all PAX, minimum 3 nights or more stay at a participating hotel for all PAC.

Question 16

AAA travel agent is requesting pricing for 4 star hotel and car land only package, which package would U use?

Answer 16

AAAVAC

Question 17

Which package code allows for just air & car rental only? What are the minimum requirements?

Answer 17

FLYDRIVE, over water air is required for all PAX, 3 day minimum car rental.

Question 18

Is trip duration defined as number of days or the number of nights?

Answer 18

Number of nights

Question 19

What does the # sign represents in the air inventory screen? Provide specific definition

Answer 19

Flight that arrives the following day, red eye

Question 20

List the letter code & name of the 3 fare types.

Answer 20

P-private
R-retail
W-web

Question 21

Which symbol tells you alternate flight schedules are available? Which function keys do you use?

Answer 21

*=F1/F2

Question 22

Airports near SFO

Answer 22

Smf, Oak, SJC

Question 23

What are the 3 main reasons we need to know the flight details for land only bookings

Answer 23

Flower lei greeting, transfers and car rentals