Aim A Flashcards
1
Q
Examples of healthcare settings
A
GP Surgeries & Local Health Centres, Hospitals, Clinics, Home
2
Q
GP surgeries and local health centres
A
go there first for medical advice,
diagnose illnesses,
may give a prescription or refer to other services,
nurses may carry out treatment, health screening, or blood tests
3
Q
Hospital
A
go here for treatment a GP cannot give,
it has A&E and walk in centers,
patients are referred to a specialist who may issue prescription or refer for operation
4
Q
Clinics
A
go here to be treated for specific medical conditions,
referred by GPs to specialist clinics based in hospitals and community,
trained professionals work there
4
Q
Home
A
care is provided for housebound people or recovering from operation or those wanting a home birth,
treated by community based nursing and midwifery staff,
doctors carry out home visits
5
Q
Doctor’s responsibilities
A
provide medical care for patients,
diagnose, treat, monitor, and prevent illness,
provide prescriptions and arrange preventative care,
refer to specialist professionals
6
Q
Doctor’s skills and qualifications
A
technical medical skills,
teamwork,
problem solving,
work under pressure
7
Q
Doctor’s personal qualities
A
sensitive,
organisation,
empathetic,
approachable
8
Q
Nurse’s responsibilities
A
carry out medical duties at their level of seniority and specialism in all settings,
monitor and care for daily medical needs of patients,
support doctors in giving drugs,
restore health and wellbeing,
carry out routine investigations and prep them for surgery
9
Q
Nurse’s skills and qualifications
A
technical medical skills,
communication,
teamwork,
problem solving
10
Q
Nurse’s personal qualities
A
compassion,
empathy,
understanding,
friendly
11
Q
Types of nurses
A
adult, mental health, paediatric, learning disability, district, neonatal, practice, school, and health visitor
12
Q
Adult nurse
A
assess, plan, coordinate, and manage care,
provide person centered care and build good relationship with patient and family
13
Q
Mental health nurse
A
assess patients mental conditions,
provide treatment,
conduct one-on-one therapy
14
Q
Paediatric nurse
A
plan and assess children’s nursing requirements,
administer injections, medications, and infusions
offer guidance to parents on how to best care for ill child
15
Q
Learning disability nurse
A
improve and maintain patient’s physical and mental health,
reduce barriers to them living independently
16
Q
District nurse
A
provide direct patient care, work with patients and their families
17
Q
Neonatal nurse
A
attend births,
measure and weigh infants,
care and monitor the health of infants directly after birth
18
Q
Health visitor
A
provide health advice and health education programme,
do developmental assessments of babies and children,
help people come to terms with illness
19
Q
Practice nurse
A
provide assessment, screening, and treatment, and health education services,
work independently and contribute to audit, research, and supporting, implanting, and evaluating local standards
20
Q
School nurse
A
raise awareness for health issues,
promote healthy living,
give immunisations, vaccinations, and carry out screenings
21
Q
Midwives’ responsibilities
A
monitor the prenatal development and health of mothers and babies,
help deliver babies,
provide postnatal care by supporting mothers, babies, and families,
perform screenings,
supervise pain management
22
Q
Midwife’s skills and qualifications
A
observation, responsibility, teamwork, organisation
23
Q
Midwife’s personal qualities
A
caring, patient, calm, confident
24
Healthcare assistant
trained to help with daily personal care and to support wellbeing,
work under the guidance of qualified professionals,
meet care needs,
monitor health e.g. temperature, pulse, respiration rate, and weight,
carry out health checks and take blood
25
Healthcare assistant's skills and qualifications
organisation, dedication, reliability, communication
26
Healthcare assistant's personal qualities
kind, understanding, gentle, empathetic
27
Occupational therapist's responsibilities
facilitate recovery and overcome practical barriers,
identify issues people may have in everyday life,
help people work out practical solutions,
aware of acute medical conditions and how to overcome them,
advise and support rehabilitation
28
Occupational therapist's skills and qualifications
communication, organisation, building trusting relationships, interpersonal skills
29
Occupational therapist's personal qualities
patience, compassion, understanding, reassurance
30
Examples of social care settings
domiciliary care, day-care centers, residential care
31
Domiciliary care
care in their own home, help people lead their daily lives by supporting independence, can provide carers with short break from duties
32
Day-care centers
respite care, take part in leisure activities, for older people or those with physical and learning disabilities
33
Residential care
can't be cared for at home, or can't cope with living on their own, full time or temporary care to give break to carers, provide personal care
34
Benefits of residential care
trained staff to support and meet needs, specialist support available fast, companionship, stimulating activities
35
Problems of residential care
lose independence, reluctant to leave homes, cost, isolation
36
Care manager responsibilties
responsible for day to day running of residential care setting, recruit and manage staff, control budget, make sure setting is meeting the National Care Standards, put policies and procedures in place, supervise care assistants, maintain records and confidentiality
37
Care manager's skills and qualifications
management skills, motivate others, oversee a team, organisation
38
Care manager's personal skills
leadership, communication, confidence, firm
39
Care assistant's responsibilities
trained to help people of all ages who need care to carry out day to day routines, meet personal needs, assist in monitoring health and wellbeing
40
Care assistant's skills and qualifications
work well under pressure, with others, patience, problem solving skills
41
Care assistant's personal skills
sensitivity, understanding, desire to help people, empathy
42
Social worker's responsibilties
protect vulnerable people from abuse, help people live independently, support children who live a part from their family, help people with mental health problems, learning or physical disabilities, support refugees and asylum seekers, help people with alcohol, drug, or substance misuse problems, help young offenders, liaise with other agencies
43
Social worker's skills and qualifications
observation, maintaining confidentiality, communication, and advocacy
44
Social worker's personal skills
empathy, critical thinking, listener, calming presence
45
Youth worker's responsibilties
help personal, social, and educational growth of people 11-25, help reach full potential in society, manage and administer youth and community projects and resources, monitor and review the quality of these and local youth work provision, work with families
46
Youth worker's skills and qualifications
willingness to understand circumstances, act with integrity during stress, organisation, communication
47
Youth worker's personal skills
interpersonal skills, patience, flexibility, creativity
48
Support worker's responsibilties
provide care support, vary their duties depending on the needs and wishes of the individual, support individuals overall comfort and wellbeing, help people who need care and support to live independently, implement care plans
49
Support worker's skills and qualifications
problem solving skills, adaption, communication, organisation
50
Support worker's personal skills
desire to help people. listener, empathy, kind
51
What is a policy
a detailed description of a course of action or an approach, when a certain set of circumstances become apparent
52
What is a procedure
the steps to be taken in a situation, these are instructions of who to go to and what will happen
53
What is the aim of policy and procedures
ensure all staff and volunteers work within the law and to the highest professional standard
54
Creation of policies and procedures
each profession creates a Code of Practice which ensures people stay with the laws relating to that profession and follow the Care Values, the care setting then writes their own policies and procedures.
55
Example of some policies
anti bullying, equality and diversity, safeguarding, visitor, privacy, staff behaviour
56
Strategies to support the recovery of people who are physically or mentally ill
Prescribing medication, surgery, radiotherapy, organ transplant, support for lifestyle changes, accessing support from specialist agencies
57
Prescribing medication
treat symptoms and helps manage or overcome health conditions, pain management, get rid of infections, has side effects
58
Surgery
used to treat injuries, diseases, and deformities by physical removal, repair, readjustment, side effects
59
Radiotherapy
treatment of cancer using x-rays, get rid or minimise cancer, side effects
60
Organ transplant
process of taking an organ and implanting it in another part of the body or another body, saves lives, side effects
61
Support for lifestyle changes
helps to adapt to new life, don't worsen illness
62
Accessing support from specialist agencies
help overcome more specific problems, give extra support and more specialist in area, long waiting lists, e.g. Age UK, Mind
63
What is the purpose of rehabilitation
enable a person to recover to live as independently as can, designed for the specific individuals circumstances,
64
What is provided in the rehabilitation process
provide equipment and adaptions to support independence, maybe support workers, occupational therapists, counsellors, maybe special cutlery, feeding cups, adapted dining chairs
65
Why is domiciliary care important
give them happiness, independence, personalised care, and personal hygiene, prioritise the service users preferences and routines, good for those with cultural differences, and allergies and intolerance, should empower them by giving options where can
66
How do they support an individuals routine
ensuring the person has access to all room and facilities at home, in education make sure access to classrooms, curriculum adapted to meet their needs, and any other facilities they need, in work give awareness training to work colleagues, support worker, extra time to complete tasks, and access, in leisure access to facilities, suitable signage
67
What is the care planning cycle
assessing the individual healthcare needs of their service user, agreeing a care plan that promotes the service users health and wellbeing, evaluating the effectiveness of the care implemented
68
Advantages of a care plan
it is self correcting, needs change so will it, continuous process, changes made, needs met, include family and others
69
Disadvantages of care plan
continuous change difficult, takes up a lot of time, delays, availability of resources, conflict over care process
70
What do care plans assess
physical, emotional, social, intellectual, cultural, access, financial, leisure needs of service user
71
What is the process of care planning
coordinated and carried out by professionals, person centered, always benefit the service user, informal carers are considered, governed by the Car Planning, Placement, and Care Review Regulations 2010
72
What are the types of assessment
financial, informal carers, care programme approach, family, young carers, occupational therapist, risk assessment
73
How does agreement over a care plan work
priorities are shared and agreed on, holistic approach developed by all involved, time consuming, difficult to coordinate for all to be in one place, regular reviews carried out, analysis and evaluations, new improved care plan in developed
74
What are the service providers commitments
maintain confidentiality and privacy, follow policies and procedures, promote good communication between carers, manage conflicts, promote anti-discriminatory practice, empower service users, ensure the safety of staff and service users
75
What is the HCPC
set out how we expect our registrants to behave, outline what public should expect from professionals, help make decisions about the character of professionals who apply, use them to raise concerns about registrants practice
76
What are the Standards
promotes and protects the interest of service users and carers, communicate appropriately and effectively, work within the limits of knowledge and skills, delegate appropriately, manage risk, respect confidentiality, manage risk, report concerns about safety, be open when things go wrong, honest and trustworthy, keep records of work
77
What is the care sector consortium
set out principles of good practice as part of the care values base
78
What does anti discriminatory practice aim to do
ensure that the care needs of service user is met regardless of differences, and the prejudices of staff and other service users are challenged
79
Which two acts helps to protect people from discrimination
Equality Act 2010 and Human Rights Act 1998
80
What does an anti-discriminatory practice involve
workers addressing their won prejudices, meeting the individual needs of service users, celebrating the contribution of a wide and diverse range of people, actively challenge discrimination, ensure the setting is welcoming for all, compensate for negative effects of a discriminatory society
81
What does empowerment mean
ensuring that service users take full part in discussions and decisions about their personal care and treatment
82
How to empower service users
providing individualised care, educating them on their choices, taking their needs into consideration, dignity and independence is respected, give them choices, listen to them, use their name, provide adaptions
83
How to overcoming obstacles to empowerment
provide translators, interpreters, signers, advocates, and family/friend (some prefer this as they know them better so better at expressing needs and feel more comfortable sharing with them)
84
What issues could there be when implementing service users choices
may be an emergency and so cannot ask their opinion, their chosen treatment may be ineffective, there could be equally valid preferences of other service users, they may not be able to balance values and health
85
How is challenging behaviour defined
any behaviour that puts service user or anyone else in the setting at risk, or significantly affects their quality of life
86
How to deal with challenging behaviour
stay calm, try to see both sides, listen carefully, never be aggressive themselves, make sure good access to exits, give them personal space, summon help
87
What are the employee's responsibilities when dealing with conflict
cooperate with your employers and other workers to help meet their duties, know first aid, know how to follow procedures
88
What are the employer's responsibilities when dealing with conflict
make sure they understand the risk of being a lone worker, provide with support and training, keep in contact with employee, prevent work related violence, monitor health an wellbeing
89
Ensuring safety
All, Cows, Read, French, Literature, COSSH, It, Seems, Interesting
90
What happens when an accident occurs
There are notifiable deaths, injuries, and diseases which providers need to officially report, but they also need to record any accident by filling in a accident form which are required by law and looked at when service is checked, this is to prevent it from happening again, avoid being sued, and for inspectors to see it as a safe environment
91
Why may some accidents not be reported
nobody else may have seen it, manipulation, may not bee seen as important, no time, may not know reporting procedures, or have access to person who was a part of the accident to then fill in the form
92
What do complaints accomplish
help improve the service, as isn't just a negative but a constructive criticism, and is needed to show inspectors
93
What rights do service users, staff, or volunteer have if they make a complaint
have it dealt with swiftly and efficiently, proper and careful investigation of concerns, know the outcomes of investigation, have a judicial review if feel decision is unlawful, receive compensation for harm they endured
94
How do services provide first aid facilities
provision of first aid should be adequate and appropriate which will vary from settings, some may have a requirement of a certain number of people who need to be first aiders, all first aid incidents must be recorded
95
Employee's responsibilities in risk assessments
cooperate with employer to carry out agreed procedures, take reasonable care for their own safety and that of others, don't damage equipment, keep records of incidents
96
Employer's responsibilities in risk assessments
keep records, provide equipment and training, undertake risk assessment, provide up to date information on issues, robust health and safety policy
97
How to carry out a risk assessment
identify hazards, identify those at risk, evaluate the level of risk, identify ways to limit the risk, review measures taken to minimise risk
98
How do services minimise the risk of infection
maintain a clean and hygenic environment, familiar with policies and procedures to minimise the spread, wash hands, sharp equipment disposed of correctly, PPE worn, products cleaned with antibac sprays and wipes
99
How to dispose of hazardous waste
hazardous waste must be disposed of properly, but there are different disposal requirements for different things, COSHH provides guidance for the safe disposal of it, helps put policies and procedures in place for individual care settings, helps prevent infections spreading
100
How to dispose of clinical waste
yellow bag
101
How to dispose of needles and syringes
yellow 'sharp' box which is sealed
102
How to dispose of bodily fluids
flushed down a sluice drain
103
How to dispose of soiled linen
red laundry bag
104
How to dispose of recyclable material and instruments
blue bag to be sterilised
105
What are the types of abuse
physical, emotional, sexual, financial, neglect, institutional, domestic violence, modern slavery, discriminatory abuse, cyberbullying
106
How does safeguarding work
if vulnerable adult/child shares information that raises concerns about personal safety they follow safeguarding policies, they listen and don't ask questions, tell the story their way with their own words, tell them need to share information with designated safeguarding officer, ask for written records of what discussed
107
What was the Data Protection Act 1988 updated to
GDPR
108
What are the 8 principles of GDPR
1. data not passed to countries without data protection laws
2. data accurate and up to date
3. data collected and used fairly and honestly
4. data used for reason given
5. data needs to meet needs of organisation
6. data not passed to other organisations without consent
7. data not kept longer than needed
8. data safe and secure
109
How does the GDPR suggest we store information
locked filling cabinets, in locked room, or secure password
110
How does the GDPR suggest we access information
clearly identify staff allowed to access information, only them know secure password
111
How does the GDPR suggest we share information
share with other professionals on a 'need to know' basis
112
How are service providers safeguarded
assessment of children follows appropriate course of action, confidential, disposal of waste correct, DBS check, report accidents, secure area, supervision
113
What does the Care Certificate Code of Conduct suggest
set of standards workers should follow in daily life, expected to implement with new staff before work, voluntary though
114
What do service providers need to do, according to Care Certificate Code of Conduct
accountable, uphold privacy and dignity and rights and wellbeing, collaboration with others so holistic, communicate in open way, confidentiality, improve quality of care, promote equality and diversity and inclusion
115
What is a multidisciplinary team
a team where workers come from different professional backgrounds all working together to treat one person.
116
Example of when it went wrong
Victoria Climbie - killed. both agencies didn't pass on information
117
Why is partnership important
improves lives, don't give same information twice, improves sharing of information, improves efficiency, holistic care, improves planning and providing of care so all complementary, prevents abuse, best quality
118
Why is partnership difficult and the consequences of not doing it
failure to communicate, lack of coordination, delayed discharge, use different IT systems, cuts in funding
119
What is a holistic approach
provide specialist support in wider context of needs, so considers all aspects of person when creating care plan
120
Advantages of holistic approach
care is personalised, other contributions to ill health would be considered, improves general health and wellbeing
121
Disadvantages of holistic approach
most just want illness treated, frustrating, don't look for other issues, not skilled enough to manage all aspects of individual's needs
122
What do advocates do
may be used when in care planning meeting so can express preferences for their care which empowers them. They speak on someone's behalf to express their wishes and choices and defend their rights.
123
3 ways care can be monitored internally
line managers, whistleblowing, service user feedback
124
What are line managers
monitor lower members of staff and address issues with some staff members
125
What is whistleblowing
when staff member reports that care is bad, they may inform press or organisation outside, they are protected by law, confidential
126
What is the process of whistleblowing
can challenge self, talk to line manager, contact own organisation's whistleblowing policy, then CQC
127
What is service user feedback
service users formally commenting on the service they received, it may be regular meetings, or committee, or suggestion box, or private meeting
128
2 ways care can be monitored externally
inspections, criminal investigation
129
What are inspections
regularly inspected by organisations e.g. Ofsted or CQC
130
What is a criminal investigation
extreme circumstances where law is broken would involve police looking into the care, the staff may be imprisoned or removed from register e.g. in the case of Winterbourne View care home
