AI Specialist Multiple Choice Questions Udemy

Question 1

Which feature of the Einstein Trust Layer provides transparency into how AI models make decisions, thereby enhancing user trust and accountability?

1. Data Encryption
2. Model Explainability
3. Access Logging
4. User Authentication

Answer 1

Model Explainability

Question 2

In the context of the Einstein Trust Layer, which feature ensures compliance with data protection regulations by minimizing the collection and retention of personally identifiable information (PII)?

1. Data Anonymization
2. Data Minimization
3. Role-based access control
4. Secure Data Storage

Answer 2

Data Anonymization

Question 3

Which grounding feature of the Einstein Trust Layer ensures that AI-generated insights are based on verified and reliable data sources?
1. Data Provenance
2. Encryption in transit
3. Multi-factor authentication
4. Access Control Lists

Answer 3

Data Provenance

Question 4

In the context of implementing the Einstein Trust Layer, which configuration is essential for enforcing the principle of least privilege, thereby minimizing security risks associated with unauthorized data access?

1. Data Anonymization
2. Multi-factor authentication
3. Role-based access control
4. Secure Data storage

Answer 4

Role based access control

Question 5

When managing the Einstein Trust Layer, which feature allows administrators to monitor and audit changes made to AI model configurations and data access policies to ensure compliance and accountability?

1. Data encryption
2. Access Logging
3. Data minimization
4. User authentication

Answer 5

2. Access logging ?

Question 6

Which component of the Einstein Trust Layer ensures that AI-generated insights are derived from accurate, reliable, and validated data sources, thereby maintaining the integrity of AI operations?

Question 7

Which component of the Einstein Trust Layer ensures that AI-generated insights are derived from accurate, reliable, and validated data sources, thereby maintaining the integrity of AI operations?

Data provenance
Data anonymization
Role-based access control
Secure data transmission

Answer 7

Secure Data Transmission

Question 8

A sales manager wants to automate the creation of personalized email drafts for prospects based on their interaction history and preferences. Which generative AI feature in Einstein for Sales should the manager implement to achieve this?

Einstein Lead Scoring
Einstein Opportunity Insights
Einstein Email Composer
Einstein Forecasting

Answer 8

Einstein Email Composer

Question 9

A sales representative needs to prepare a comprehensive proposal that includes customized product recommendations and pricing based on a client’s specific needs and previous purchase behavior. Which generative AI feature in Einstein for Sales is best suited for this task?

Einstein Conversation Insights
Einstein Automate
Einstein Product Recommendation:
Einstein Analytics

Answer 9

Einstein Product Recommendation:

Question 10

A sales team leader wants to ensure that all sales pitches are consistently high-quality and aligned with the latest product updates and market trends. Which generative AI feature in Einstein for Sales should the leader use to automatically generate updated sales pitch scripts?

Einstein Language Translation
Einstein Sales Bot
Einstein Content Generation
Einstein Voice Assistant

Answer 10

Einstein Content Generation

Question 11

A customer support team receives a high volume of technical inquiries about a newly launched software product. To efficiently manage these inquiries, the team leader wants to implement an AI solution that can automatically generate accurate and contextually relevant responses to common technical questions, reducing the need for manual intervention. Which generative AI feature in Einstein for Service should the team leader deploy to achieve this objective?

Einstein Case Classification
Einstein Knowledge Composer
Einstein Automated Response
Einstein Next Best Action

Answer 11

Einstein Case Classification

Question 12

A global company aims to enhance its multilingual customer support by providing real-time, accurate translations of customer inquiries and generating appropriate responses in the customer’s preferred language. Which generative AI feature in Einstein for Service is best suited to fulfill this requirement?

Einstein Language Translation
Einstein Bot Builder
Einstein Sentiment Analysis
Einstein Article Recommendations

Answer 12

Einstein Language Translation

Question 13

A service center wants to implement an AI-driven solution that can analyze historical customer service interactions to generate comprehensive summaries and extract key information for future reference. This will aid agents in quickly understanding past issues and resolutions without manually reviewing extensive interaction logs. Which generative AI feature in Einstein for Service should the service center utilize?

Einstein Case Classification
Einstein Interaction Summarization
Einstein Next Best Action
Einstein Voice Assistant

Answer 13

Einstein Interaction Summarization

Question 14

A financial services firm aims to develop an AI-driven tool that assists financial advisors by generating personalized investment strategies based on individual client profiles and market trends. The firm requires the tool to consider nuanced client preferences and regulatory compliance. In which scenario should the firm employ Prompt Builder to meet these business requirements effectively?

Using Prompt Builder to design prompts that incorporate client profiles and regulatory guidelines for generating investment strategies
Leveraging standard Al templates to create generic investment recommendations
Applying workflow automation to route strategy suggestions to compliance officers for approval
Integrating Al models that predict market trends without customization

Answer 14

Using Prompt Builder to design prompts that incorporate client profiles and regulatory guidelines for generating investment strategies

Question 14

A retail company wants to enhance its customer support chatbot to handle complex queries about product customization options that are not covered by existing templates. The support team has specific guidelines on how customization options should be presented to ensure consistency and accuracy. Which scenario best illustrates the appropriate use of Prompt Builder in this context?

Integrating the chatbot with the company’s CRM to fetch customer data
Creating a custom prompt to generate detailed responses based on customization
guidelines
Utilizing pre-built Al models to handle general product inquiries
Implementing workflow automation to escalate unresolved queries to human agents

Answer 14

Creating a custom prompt to generate detailed responses based on customization
guidelines

Question 15

An e-commerce company wants to implement an AI solution that generates dynamic product descriptions tailored to different customer segments based on browsing behavior and purchase history. The marketing team requires the descriptions to align with the brand voice and highlight specific product features relevant to each segment. When is it most appropriate to use Prompt Builder for this requirement?

Deploying pre-trained models to generate generic product descriptions
Utilizing Prompt Builder to create customized prompts that reflect the brand voice and target specific customer segments
Setting up automated workflows to select product features to highlight
Integrating sentiment analysis to adjust product descriptions based on customer feedback

Answer 15

Utilizing Prompt Builder to create customized prompts that reflect the brand voice and target specific customer segments

Question 16

A large enterprise organization has deployed Salesforce Einstein Prompt Builder to enhance its customer service operations. The organization has distinct teams: AI Specialists who design and optimize AI prompts, Service Managers who oversee service workflows, and Data Analysts who interpret AI-generated insights. To ensure that only authorized personnel can create, modify, and deploy prompt templates, which combination of user roles should be assigned the necessary permissions within Salesforce?

Service Managers and Data Analysts
Al Specialists and Service Managers
Data Analysts and System Administrators
Al Specialists and System Administrators

Answer 16

Al Specialists and System Administrators

Question 17

In a mid-sized company using Salesforce Einstein Prompt Builder, the Marketing team needs to develop customized prompts for targeted advertising campaigns. The company employs a hierarchical role structure where Marketing Coordinators handle campaign execution, Marketing Managers oversee strategy, and IT Administrators manage system configurations. To maintain security and ensure that prompt templates are developed and executed only by appropriate team members, which user roles should be granted access to manage and execute prompt templates?

Marketing Coordinators and IT Administrators
Marketing Managers and IT Administrators
Marketing Managers and Marketing Coordinators
Marketing Coordinators only?

Answer 17

Marketing Coordinators and IT Administrators

Question 18

A technology firm utilizing Salesforce Einstein Prompt Builder has multiple departments, including Sales, Support, and Development. The Sales team uses prompt templates to generate personalized client proposals, the Support team uses prompts to automate responses to common inquiries, and the Development team maintains the overall AI infrastructure. To ensure that prompt templates are both effectively managed and securely executed, which set of user roles should be assigned the ability to create, edit, and deploy prompt templates?

Sales Representatives and Support Agents
Development Team and Sales Managers
Support Managers and Development Team
Sales Managers and Development Team

Answer 18

Support Managers and Development Team

Question 18

A healthcare organization is utilizing Salesforce Einstein Prompt Builder to create prompt templates for generating patient follow-up emails. To ensure that the generated emails are both compliant with healthcare regulations and personalized to each patient’s medical history, which consideration is most critical when designing the prompt template?

Maximizing the length of the generated content to include comprehensive information
Incorporating patient-specific data while adhering to HIPAA guidelines
Using informal language to make the emails more relatable
Ensuring that the prompts generate generic responses applicable to all patients

Answer 18

Incorporating patient-specific data while adhering to HIPAA guidelines

Question 19

A financial services firm is developing a prompt template using Salesforce Einstein Prompt Builder to generate investment recommendations for clients. To ensure the recommendations are accurate, relevant, and free from unintended biases, which consideration should the firm prioritize when creating the prompt template?

Including as much financial jargon as possible to demonstrate expertise
Ensuring the prompt guides the Al to consider clients’ financial goals and risk tolerance
Allowing the Al to generate recommendations without specific client data to maintain objectivity
Designing prompts that focus solely on historical market performance

Answer 19

Ensuring the prompt guides the Al to consider clients’ financial goals and risk tolerance