AI Fundamentals Flashcards
What can distort our understanding of artificial intelligence?
A.) Solar flares
B.) An unclear definition of artificial
C.) Fictional representations of AI
D.) A narrow view of what constitutes intelligence
E.) C and D
Answer: E - C and D
- Fictional representation of AI
- A narrow view of what constitutes intelligence
Which broad category would an AI system fit into if its used to determine the optimal price of an airline ticket?
A.) Numeric prediction
B.) Classification
C.) Robotic navigation
D.) Language processing
Answer: A - Numeric Prediction
What limits programmers from handcrafting algorithms to perform tasks we associate with human intelligence?
A.) Not enough memory in modern computers
B.) Laws that prevent the creation of AI
c.) The sheer number of rules to account for, many of which are unknown
D.) Too little coffee, too little time
Answer: C - The sheer number of rules to account for, many of which are unknown
True or False: A database of business names, zip codes and market value would be an example of structured data?
A.) True
B.) False
Answer: A - True
For AI training to be considered deep learning, what does its neural network need more of?
A.) Nodes
B.) Weights
C.) Layers
D.) Inputs
Answer: C - Layers
True or False: The values of weights and biases in a trained neural networks usually have an obvious connection to the inputs
A.) True
B.) False
Answer: B - False
What is one way AI improves the customer experience?
A.) By handling complex cases
B.) By repeating the same information until it’s understood
C.) By using bots to solve common issues quickly
D.) A and B
Answer: C - By using bots to solve common issues quickly
Salesforce Einstein assists customer service agents by making self-service easier, deflecting routine requests, and:
A.) Mediating the relationship between agents and managers
B.) Accelerating issue resolution
C.) Reminding agents to take frequent breaks
D.) A and C
Answer: B - Accelerating issue resolution
Einstein Bots help agents by:
A.) Automatically resolving top customer issues
B.) Collecting qualified customer information
C.) Telling agents what to do
D.) A and B
Answer: D - A and B
- Automatically resolving top customer issues
- Collecting qualified customer information
What is a Chatbot?
A.) An application that can seamlessly hand off complex cases to agents
B.) A new type of call center manager
C.) An application that can carry on a chat conversation with a customer
D.) A and C
Answer: D - A and C
- An application that can seamlessly hand off complex cases to agents
- An application that can carry on a chat conversation with a customer
How do Einstein Bots collect and qualify information in a conversational manner?
A.) Using natural language understanding
B.) Using natural neural skills
C.) Taking extensive surveys
D.) Using a style guide
Answer: A - Using natural language understanding
How do chatbots improve the customer service experience for everyone involved?
A.) By resolving low-level cases, saving time and speeding resolution for customers
B.) By reporting underperformance to human resources promptly
C.) By using natural language understanding to help customers get refunds
D.) By using natural algorithms to coordinate web traffic
Answer: A - By resolving low-level cases, saving time and speeding resolution for customers
What is it called when AI interprets everyday language?
A.) Slang translation
B.) Text-to-task
C.) Intention prediction
D.) Natural language processing
Answer: D - Natural language processing
If you ask a generative AI what it’s favorite color is, and it responds “blue”, this is an example of what?
A.) Sentience
B.) Opinion
C.) Prediction
D.) Randomness
Answer: C - Prediction
New AI model architecture and availability of extensive training data are two factors in the rapid improvement of generative AI. What’s the third?
A.) Increased parallel computing power
B.) AI optimizing AI code
C.) Larger data storage capacity of servers
D.) Faster satellite data connections
Answer: A - Increased parallel computing power
True or False: Developers must create their own large language models in order to add natural language processing to their applications
A.) True
B.) False
Answer: B - False
What is natural language?
A.) The root of all languages
B.) The way humans communicate
C.) How computers speak to each other
D.) The language of plants
Answer: B - The way humans communicate
In what ways have neural networks impacted NLP?
A.) NLP has become faster
B.) NLP has become more contextually accurate
C.) NLP is no longer important
D.) A and B
E.) A and C
Answer: D - A and B
- NLP has become faster
- NLP has become more contextually accurate
Which NLP technique uses the part of speech to more accurately find the root of a word?
A.) Segmentation
B.) Tokenization
C.) Stemming
D.) Lemmatization
Answer: D - Lemmatization
What is the term for finding the underlying structure of text in NLP?
A.) Parts of speech
B.) Parsing
C.) Morphology
D.) Sentiment
Answer: B - Parsing
