Ai Deck Chapter 1

Question 1

What is management?

Answer 1

The process of directing and controlling people and things so that organizational objectives can be accomplished.

Question 2

What does supervision refer to?

Answer 2

The act of overseeing people.

Question 3

Who influences worker performance and morale the most?

Answer 3

Their immediate superior.

Question 4

What is the primary responsibility of supervisors in an organization?

Answer 4

To manage people and get things done through their subordinates.

Question 5

What is essential for supervisors to gain the respect and confidence of their subordinates?

Answer 5

Exemplifying by their personal conduct that which they demand from their subordinates.

Question 6

True or False: Supervisors should allow subordinates to participate in decisions affecting them.

Answer 6

True.

Question 7

What must supervisors recognize about their subordinates’ morale?

Answer 7

It cannot be assumed to be high just because their own morale is high.

Question 8

What should supervisors provide to their subordinates to enhance their sense of worth?

Answer 8

Performance feedback.

Question 9

What is the role of supervisors in the delegation process?

Answer 9

To give subordinates sufficient authority to match the responsibility imposed on them.

Question 10

Supervisors must be familiar with their organization’s _______.

Answer 10

[policies, rules, procedures, practices, functions, and objectives]

Supervisors should also be aware of the relationships between their organization and other agencies and units of government

Question 11

What is one major responsibility of supervisors regarding communication?

Answer 11

To keep superiors informed through oral and written reports.

Question 12

What is the importance of understanding informal organizations within a police department?

Answer 12

These groups have influence and can affect departmental operations.

Question 13

What two types of relationships must supervisors balance?

Answer 13

[Management’s interests and employees’ interests]

Question 14

What is the significance of planning in a supervisor’s role?

Answer 14

To anticipate problems and make decisions ahead of time.

Question 15

What is the relationship between employee satisfaction and productivity?

Answer 15

Happy workers are usually productive ones.

Question 16

What is the primary role of a supervisor as a trainer?

Answer 16

To develop employees into efficient, effective producers.

Question 17

Coaching involves _______.

Answer 17

[finding ways to overcome deficiencies and improve job performance]

Question 18

What is counseling in the context of supervisory responsibilities?

Answer 18

Actively listening and responding to employees’ complaints and problems.

Question 19

Supervisors should avoid _______ information to subordinates.

Answer 19

[filtering]

Question 20

What should supervisors do when they suspect low morale among their subordinates?

Answer 20

Take corrective action promptly.

Question 21

Supervisors are a buffer between _______ and _______.

Answer 21

[workers and higher authority]

Question 22

What is a key aspect of technical competence for supervisors?

Answer 22

Having a good working knowledge of the principal aspects of the job they supervise.

Question 23

What is the primary role of coaching in a supervisory context?

Answer 23

Enhances knowledge, skills, and abilities, leading to improved performance

Coaching provides guidance and direction to employees, facilitating learning and development.

Question 24

According to More and Miller, how do supervisors who act as coaches impact employees?

Answer 24

They create an environment that increases competence, fulfillment, and meaningful work

Coached employees are more responsible, clear about expectations, and committed to the organization.

Question 25

What is a key area where supervisors can observe skill deficiencies?

Answer 25

Street survival tactics

Supervisors should utilize daily coaching opportunities to develop employee skills.

Question 26

What does supervisorial counseling typically involve?

Answer 26

A meeting between the supervisor and the employee to address complaints, grievances, and problems

Effective counseling requires a good working relationship between supervisors and subordinates.

Question 27

What is the goal of counseling in the supervisory role?

Answer 27

To improve employee performance

Counseling can also address personal problems affecting work.

Question 28

What are the responsibilities of a supervisor in controlling subordinates?

Answer 28

Ensure rules are followed, execute orders, and take disciplinary actions when necessary

Supervisors must act fairly and legally in disciplinary matters.

Question 29

True or False: Supervisors should expect perfection from their employees.

Answer 29

False

Expecting perfection can lead to frustration and wasted time.

Question 30

What is one of the primary functions of a supervisor?

Answer 30

Decision-making

Effective decision-making helps shape policy and requires clear communication to prevent misunderstandings.

Question 31

What traits should supervisors possess to be effective leaders?

Answer 31

Honorableness, courageousness, vitality, intelligence, common sense, persuasiveness, flexibility

Leadership ability can be developed by adopting desirable traits from good leaders.

Question 32

Fill in the blank: Supervisors must provide _______ to motivate subordinates.

Answer 32

positive incentives

Encouragement helps employees achieve and maintain a high level of efficiency.

Question 33

What is a major challenge when transitioning from officer to supervisor?

Answer 33

Adapting to the responsibilities of overseeing others

Supervisors represent management and must balance employee support with discipline.

Question 34

List three guidelines for successfully making the transition from officer to supervisor.

Answer 34

• Educate yourself about the new position
• Show genuine interest in employees
• Communicate regularly with employees

Understanding the new role and maintaining open communication are vital.

Question 35

What should supervisors do when they encounter conflicts between employee and organizational needs?

Answer 35

Prioritize organizational needs

Balancing both needs is crucial, but organizational goals must come first when they conflict.

Question 36

What is the importance of timing and location in communication for supervisors?

Answer 36

It affects the acceptance of change

Proper timing and location can reduce resistance to changes in policy or procedure.

Question 37

True or False: Supervisors should blame higher management for unpopular policies.

Answer 37

False

Supervisors must support management decisions and convey employee suggestions appropriately.

Question 38

What responsibilities do first-line supervisors have in an organization?

Answer 38

Influencing conduct and performance, coordinating people and units

Their effectiveness directly impacts the overall operation of the organization.

Question 39

What is essential for supervisors to effectively deal with challenges?

Answer 39

A commitment to being an effective supervisor

Understanding the new role helps reduce difficulties in transitioning to supervision.

Question 40

List the various elements of the chief executive’s
activities as described by Gulick, and discuss how each applies to the first-line supervisor.

Answer 40

• Planning - supervisors must forecast needs and problems and prepare plans to meet them.
• Organizing - Supervisors should provide clear-cut downward lines of authority and responsibility and upward lines of accountability.
• Staffing - every employee cannot be assigned to
  precisely the task that they prefer, every effort should be made to place each one in the niche
  for which that employee is best suited.
• Directing - involves not only putting a prepared plan into operation but also following through with observation and inspection to determine that the work ordered was actually and properly done.
• Coordinating - Necessary to ensure unity of action not only between individuals but also between organizational units
• Reporting - process of communicating down with subordinates, up with superiors, and across organizational channels with other units
• Budgeting - Fiscal plans relate to such matters as budget preparation and the use and control of funds allotted for personnel, equipment, and supplies.

Question 41

What are the four main bases for dividing work in the police service? Give two examples of each.

Answer 41

• Function - training, planning
• Area - precincts, posts
• Clientele - juveniles, special victims
• Purpose - task forces, traffic control

Question 42

What is the principle of specialization and how does it relate to the law of productivity?

Answer 42

Involves assigning to each worker the fewest possible kinds of tasks or operations in order to improve the quality and increase the quantity of work, thereby giving the highest class of work
to suit the worker’s natural abilities.

Only then is the greatest individual productivity possible.

Question 43

Define unity of command, and discuss the factors that affect its application.

Answer 43

The principle that requires every employee be under the direct command of one superior officer.

Factors affecting application:
*
*
*