AH Terminology

Question 1

CHG

Answer 1

One of several names for Hospitalists (Carolina Hospitalists Group - they are specific to AH)

Question 2

CHIPS

Answer 2

Our Peds hospitalists! Children’s Hospital Inpatient Service (aka Gen peds, peds hospitalists).

Question 3

SHVI

Answer 3

Sanger Heart & Vascular Institute - AH’s cardiology and vascular services.

Question 4

LCI

Answer 4

Levine Cancer Institute - AH’s hematology / oncology service

Question 5

Secure Chat

Answer 5

secure messaging in Epic - aka haiku, rover, chitty chatty chat

Question 6

Haiku

Answer 6

secure messaging in Epic - aka secure chat, rover, chitty chatty chat

Question 7

Epic

Answer 7

EMR software that has a Transfer Center Module - it’s what PCL uses

Question 8

Qgenda

Answer 8

Scheduling software used by several AH groups. It integrates into Epic’s on call finder

Question 9

Oracom

Answer 9

Software system that MCA uses for transport (aka PCL Web)

Question 10

CAD

Answer 10

Transport system software (MCA uses it). Stands for Computer Aided Dispatch

Question 11

Code IA

Answer 11

EMERGENT request for patient having a particular kind of stroke that we may be able to intervene on

Question 12

Code STEMI

Answer 12

EMERGENT request for ST Elevated Myocardial Infarction (type of heart attack that can be intervened on)

Question 13

Code Rupture

Answer 13

EMERGENT request for a AAA (abdominal aortic aneurysm) that has ruptured or may rupture.

Question 14

Emergent Cath

Answer 14

It’s the provider (cardiology or vascular) asking PCL to call in their tech team afterhours/weekends for a procedure.

Question 15

Diversion

Answer 15

aka Redistribution - we are DIVERTING all EMS traffic away from a facility. There are typically exceptions if life threatening (STEMI, trauma, airway compromise). CHECK WITH YOUR LEAD

Question 16

Closed to Transfers

Answer 16

may also be referred to as Diversion -but note it is NOT the same thing. This keeps PCL from sending to the floor at a particular facility - there is usually a list of exceptions including FSED to Parent. CHECK WITH YOUR LEAD

Question 17

FSED

Answer 17

Free Standing Emergency Department. AH has several of these - each FSED is attached to a “parent” facility

Question 18

Pineville has 2 FSEDs: What are they?

Answer 18

Providence and Steele Creek (FSEDs that belong to parent facility….)

Question 19

CMC has 1 FSED: What is it?

Answer 19

SouthPark (we prefer patients transfer to Mercy if appropriate, but SouthPark belongs to CMC/LCH)

Question 20

Union has 1 FSED: What is it?

Answer 20

Waxhaw! They may request Union West from Waxhaw, but they belong to Union

Question 21

Cabarrus has 2 FSEDs: What are they?

Answer 21

Harrisburg and Kannapolis (FSEDs that belong to parent facility…)

Question 22

University has 2 FSEDs: What are they?

Answer 22

Huntersville and Mountain Island! They may request Lincoln, but they belong to University

Question 23

AH breaks into 4 “quadrants”. What quad does Cleveland fall into?

Answer 23

Western! Along with Lincoln and Kings Mtn

Question 24

AH breaks into 4 “quadrants”. What quad does Stanly fall into?

Answer 24

Northern! They should refer to Cabarrus for higher levels of care (HLC)

Question 25

HLC

Answer 25

Higher level of care

Question 26

Neuropedics

Answer 26

Spine neurosurgery! The term is being phased out but you'll still hear it. These requests go to Neurosurgery (NOT peds, or Neurology)

Question 27

Cisco

Answer 27

Finesse - it's our phone program. We call it finesse or cisco

Question 28

Huddle

Answer 28

Online daily info sheet for Patient Logistics team. Your break/assignments/ad-min on call all listed here

Question 29

Provider Database

Answer 29

Housed in Oracom / PCL Web. It's a listing of almost all of our providers with their alternate contact numbers. Ask your lead how to access

Question 30

Scotland

Answer 30

Part of Atrium - they just don't use the Atrium name in front. Treat these requests like normal PCL calls (they are between us an the ocean).

Question 31

Novant

Answer 31

Another Healthcare system in the Charlotte / NC area. Their transfer center number is located in Oracom/PCL Web database

Question 32

4 AH facilities have general pediatrics: What are they?

Answer 32

AH Cleveland (gen peds), AH Cabarrus (gen peds, prog, some subspecialties), AH Union (gen peds) and LCH (PICU, prog, gen peds, most subspecialties)

Question 33

Cabarrus has a Pediatrics unit - what's it called?

Answer 33

Jeff Gordon's Children's Center (JGCH)

Question 35

Who are we?!?!

Answer 35

Physician Connection Line! When combined with patient placement, we are Patient Logistics. When Patient Logistics and MCA are combined we are the AH Capacity Command Center (CCC)

Question 36

MCA

Answer 36

MedCenter Air. Our transport team - fixed wing (plane), rotor (helicopter) and ground (ambulance)