AH 111

Question 1

Word Choice is one of the principles of writing business letters and memos

Answer 1

True

Question 2

Emphasis and de-emphasis techniques are not a part of the principles of writing business letters and memos

Answer 2

False

Question 3

Enumerate the principles of writing business letters and memos

Question 4

Techniques of Emphasizing

• Emphasizing by
• Emphasizing by
• Emphasizing by
• Emphasizing by
• Emphasizing by

Answer 4

Position
Repetition
Space
Sentence Structure
Mechanical Means

Question 5

Common emphasis techniques include______ and _______ words, phrases, and
sentences.

Answer 5

italicizing and boldfacing

Question 6

Common de-emphasis techniques include ________ and _______ words, phrases,
or sentences.

Answer 6

not italicizing and boldfacing

Question 7

blank and blank are two of the most common formal communication
documents which contain information.

Answer 7

Business letters and memos

Question 8

Written documents and messages are commonly viewed in three ways as _________, ________, _________.

Answer 8

formal,
informal, or semiformal.

Question 9

Insensitive usage of words can lead to unclear messages which would lead to
frustration, miscommunication, and other possible problems.

a. word choice b. emphasis and de-emphasis techniques and c. writing concisely

Answer 9

A. word choice

Question 10

Be careful not to include unnecessary details. Know the depth of detail your reader
needs.

a. word choice b. emphasis and de-emphasis techniques and c. writing concisely

Answer 10

c. writing concisely

Question 11

 The most common business letter styles are the _______ and ________

Answer 11

block style and modified block style.

Question 12

Arrange the format of wrting business letters in order
Dateline - Inside address - Signature Block- Heading - Salutation - Complimentary Close - body - Signature Block

Answer 12

1. Heading
2. Dateline
3. Inside address
4. Salutation
5. Body
6. Complimentary Close
7. Signature Block

Question 14

A preliminary interview either in person or by phone, in which a company
representative determines whether you have the basic qualifications to warrant a
subsequent interview.

Answer 14

Screening Interview

Question 14

are commonly used with professional jobs.

Answer 14

Multiple Interview

Question 15

o Situations are set up which simulate common problems you may encounter on the job.

Answer 15

Situational Interview

Question 16

o You may be interviewed by two or more company representatives simultaneously.

Answer 16

Group Interview

Question 17

, the interviewer explores certain predetermined areas using
questions which have been written in advance.

Answer 17

Structured interview

Question 18

Although the interviewer is given a written description of the ideal candidate, the interviewer is not given instructions on what specific areas
to cover

Answer 18

unstructured interview