AGLS (difficult dialogues) Flashcards
who was the guest lecturer on the difficult dialogues topic?
Dr. Coates
what is civility?
mutual respect
what is civil discourse?
free and respectful exchange of ideas
how does handling conflict work?
get to know each other
have key questions about the issue
reflect on what you both have learned and heard
What are tips on handling conflict?
use personal experiences to express your viewpoint
Listen to understand - NOT just to respond
Look for feelings behind the person’s words
Ask questions for clarification or further learning
Acknowledge what you have learned by summarizing or repeating back what you have heard
what are some things to avoid when handling conflict?
showing disinterest (nonverbal cues or verbal comments)
discounting another’s beliefs or experiences
Use of stereotypes, inflammatory language, name-calling, personal attacks, etc.
what is a trigger?
when something causes a negative emotional response
what are some causes of triggers?
traumatic pervious experiences
value conflicts
wrong doings
hurtful language
