Advanced Communication Skills

Question 1

What are the three main components of advanced communication skills?

Answer 1

1. Consensus building
2. Consulting skills
3. Negotiating skills

Question 2

What are the three elements/perceptions that are always present in negotiations? (according to H. Cohen, author of “You can negotiate anything”)

Answer 2

1. Information: you may perceive that the other side knows more about you and your needs than you know about them and their needs.
2. Time: you may perceive that the other side is not under the same kind of time constraints or deadlines
3. Power: you may perceive that the other side has more power and authority than you think you have.

(they are perceptions, not reality)