Advanced Admin 01

Question 1

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Using the salesforce Merge Feature, what steps steps should be taken to merge these accounts ?

A. Merge the duplicate contacts, and then merge the duplicate accounts.

B. Merge the duplicate accounts, and then merge the duplicate contacts.

C. Merge the duplicate accounts, and then the duplicate contacts will be merged automatically.

D. Merge the duplicate accounts, and check the that optionally merges the duplicate contacts.

Answer 1

B. Merge the duplicate accounts, and then merge the duplicate contacts.

Question 2

A sales manager is receiving an “insufficient privileges” error when viewing a contact. The contact owner is under the manager in the role hierarchy.What is the reason the sales manager is not able to view the contact?

A. The contact owner has not selected the option to share contacts with others in the role hierarchy.

B. The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

C. The account sharing settings are controlled by the parent, and the account owner is not under the sales manger’s role.

D. The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager’s role.

Answer 2

D. The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager’s role.

Question 3

Developers at Universal Containers have created new custom objects and fields in a sandbox. Records have also been created for these new objects. What should an administrator do to move these objects, fields , and records to a production environment ?

A. Use the Force.com IDE’s built-in deployment wizard to migrate all changes.

B. Use the Data Loader to Migrate all the new metadata and the related records.

C. Use the change sets to migrate the new metadata and Data Loader to migrate the records.

D. Use the change sets to migrate both the metadata and the records.

Answer 3

C. Use the change sets to migrate the new metadata and Data Loader to migrate the records.

Question 4

A user is trying to access content in a library but is receiving an insufficient privleges message.Which two ways should the administrator troubleshoot this issue? (Two Answers)

A. Determine if the user’s profile has the CRM Content user permission enabled.

B. Determine if the user has been granted “Viewer” permission to the library of interest.

C. Determine if the user’s record has the Salesforce CRM Content feature license enabled.

D. Determine if the user has been granted viewer permission to the content.

Answer 4

B. Determine if the user has been granted “Viewer” permission to the library of interest.

C. Determine if the user’s record has the Salesforce CRM Content feature license enabled.

Question 5

Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between Applicant and Position objects. Why will this action meet the requirement ?

A. A lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code.

B. The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects.

C. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.

D. The Job Application object as a master to Positions and Applicant objects will allow roll-up summary fields on the Positions and Applicant objects.

Answer 5

C. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.

Question 6

Which two should an administrator consider when enabling Territory Management ?Choose 2 answers

A. Territory hierarchy must match the organization’s role hierarchy.

B. Sharing for accounts, contacts, opportunities, and cases are impacted.

C. It limits the type of forecasting that can be used.

D. Users can only be members of one territory at a time.

Answer 6

B. Sharing for accounts, contacts, opportunities, and cases are impacted.

C. It limits the type of forecasting that can be used.

Question 7

Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user’s profile only has read permission for cases.What can the user expect regarding their ability to edit product support cases?

A. The user will only be able to edit the cases that they created.

B. The user will not be able to edit product support cases.

C. The user will only be able to edit cases manually shared with them.

D. The user will be able to edit product support cases.

Answer 7

B. The user will not be able to edit product support cases.

Question 8

The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of “Open” before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks.What should the administrator do to meet this requirement?

A. Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.

B. Use a formula field to calculate the difference between the current and created data when the status changes through inline editing.

C. Turn in field history tracking for the lead status field and create a report baed on that field.

D. Use a quick action to change the status value and a workflow rule to update a date field.

Answer 8

D. Use a quick action to change the status value and a workflow rule to update a date field.

Question 9

Universal Containers has a workflow rule that sends and email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are not being delivered.Which two tools should be used to determine the problem? (Two Answers)

A. System audit trail

B. Debug log

C. Email log

D. Workflow monitor

Answer 9

B. Debug log

C. Email log

Question 10

Which two should an administrator consider when setting up Salesforce CRM Content ?Choose 2 answers.

A. An approval process can ensure that all product-related content is reviewed.

B. A validation rule can ensure a description is required for all contributed content.

C. The library type determines the size of files that can be contributed to content.

D. The content type determines which fields appear on the Content Detail page layout.

Answer 10

B. A validation rule can ensure a description is required for all contributed content.

D. The content type determines which fields appear on the Content Detail page layout.

Question 11

Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.How can an administrator meet this requirement?

A. Assign delegated administrator to the subset of users to View All Data.

B. Create a new profile and role for the subset of users with the View All Data permission.

C. Enable the View All Data permission for the roles of the subset of users.

D. Create a permission set with the View All Data permission for the subset of users.

Answer 11

D. Create a permission set with the View All Data permission for the subset of users.

Question 12

An administrator would like to know which delegated administrators are actively customizing their organization. Where can the administrator find this information?

A. Delegated administrator log

B. Setup audit trail

C. Debug log

D. Login history

Answer 12

B. Setup audit trail

Question 13

The VP of Sales wants to enforce a new B2B sales process for the sales representatives. For example, if an opportunity is still in the Prospecting stage one day after the next stage is due, the Deal Status should change to Stalled and the number of deals stalled on the account should be incremented. Which two actions can an administrator use to automate this process? (Two Answers)

A. A Cross-object workflow field update

B. Workflow Field update on the opportunity

C. Workflow field update on the account

D. Roll-up summary field on the account

Answer 13

B. Workflow Field update on the opportunity

D. Roll-up summary field on the account

Question 14

What should an administrator consider when moving approval processes using a change set?

A. Change sets do not include the approval and rejection actions from the source organization

B. Custom fields on standard objects will need to be manually added in the target organization.

C. The Unique Name of the approval process is not allowed to be changed once deployed in the target organization.

D. Change Sets do not include the order of active approval processes from the source organization.

Answer 14

D. Change Sets do not include the order of active approval processes from the source organization.

Question 15

If an administrator uses the data loader to transfer ownership of account records, which two results can be expected?Choose 2 Answers.

A. All manual sharing is removed from the records that are transferred.

B. All account teams are removed from the records that are transferred.

C. All ownership-based sharing rules for the records are recalculated.

D. All new owners are automatically notified of their new account ownership.

Answer 15

A. All manual sharing is removed from the records that are transferred.

C. All ownership-based sharing rules for the records are recalculated.

Question 16

Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint. What types of relationship can be used to accomplish this?

A. Hierarchical

B. Lookup

C. Junction

D. Master-detail

Answer 16

B. Lookup

Question 17

An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE. Which three pieces of information must be supplied to the IDE during this process?

A. The metadata components that need to be deployed.

B. The data of the fields which are being deployed.

C. The environment into which the changes will be deployed.

D. The user name and password of the destination environment

E. The related change set connection information.

Answer 17

A. The metadata components that need to be deployed.

C. The environment into which the changes will be deployed.

D. The user name and password of the destination environment

Question 18

Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Items records should only be visible by users that own the Account records.What sharing setting provides the correct visablity?

A. Public Read Only

B. Private

C. Controlled by Parent

D. Public Read/Write/Transfer

Answer 18

C. Controlled by Parent

Question 19

The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers. Which two reasons could be the cause?Choose 2 Answers

A. Workflow emails only work in Full sandboxes.

B. The email addresses for the users are incorrect.

C. HTML templates are not available in sandboxes.

D. The Deliverability Access Level setting is incorrect.

Answer 19

B. The email addresses for the users are incorrect.

D. The Deliverability Access Level setting is incorrect.

Question 20

The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.What type of report should be used in the dashboard component?

A. Report based on a reporting snapshot that runs daily at 5:00 p.m.

B. Standard case lifecycle report where unit equals business hours

C. Custom summary report where unit equals business hours

D. Report based on custom report type using cases and business hours.

Answer 20

B. Standard case lifecycle report where unit equals business hours

Question 21

The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative’s opportunities, accounts, and related cases.What is a recommended solution ?

A. Create a dashboard and add filters for users, opportunities, accounts, and cases.

B. Create a dynamic dashboard and add filters for opportunities, accounts and cases.

C. Create a dynamic dashboard and insure the sales manager has the “View My Team’s Dashboard” permission.

D. Create an individual dashboard for each sales representative with opportunity, account, and case components.

Answer 21

B. Create a dynamic dashboard and add filters for opportunities, accounts and cases.

Question 22

A sales manager would like access to the following:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
What can the administrator create to meet these requirements ?

A. Create a custom report type to combine the data into a single report.

B. Create a single report using the Joined Reports feature.

C. Create an Account report and add Opportunity and Case cross filters.

D. Create an Account report that groups by both opportunities and cases.

Answer 22

C. Create an Account report and add Opportunity and Case cross filters.

Question 23

Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee’s manager for approval. An employee attempted to submit a request but it could not be submitted. How could the administration troubleshoot this?

A. Ensure the user record has an assigned active manager

B. Use workflow to email the administrator if the process fails.

C. Review the system log to determine the root cause.

D. Ensure the approval step has an associated action.

Answer 23

A. Ensure the user record has an assigned active manager

Question 24

Recruiters at Universal Containers want to associate a positions with their related job applications using two custom objects - Position and Job Application. A job application must always have a related position. If a position is deleted, the corresponding job applications are deleted. What type of object relationship will meet this requirement ?

A. Lookup

B. Junction

C. Master-detail

D. Hierarchical

Answer 24

C. Master-detail

Question 25

Which two requirements must be met for a user to view knowledge Articles within a Salesforce organization?Check 2 answers.

A. The user must be assigned a Salesforce Knowledge license.

B. The user must have access to the articles tab.

C. The user must have the manage articles permission on the profile.

D. The user’s profile must have the read permission for the at lease one article type.

Answer 25

B. The user must have access to the articles tab.

D. The user’s profile must have the read permission for the at lease one article type.

Question 26

Universal Containers would like to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved.Which approach can be taken to meet this requirement?

A. Create a workflow that fires on the Close Lost state and populates the Reason Lost field.

B. Create a trigger that requires Reason Lost to the populated once the opportunity stage is Closed Lost.

C. Create a page layout for Closed Lost opportunities and make Reason Lost a required field.

D. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

Answer 26

D. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

Question 27

When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? Choose 3 answers.

A. Prompt the user to enter another record to resolve the lookup relationship.

B. Do not allow deletion of a lookup record that is part of a lookup relationship.

C. Notify the record owner.

D. Delete the related record also.

E. Clear the value of the lookup field.

Answer 27

B. Do not allow deletion of a lookup record that is part of a lookup relationship.

D. Delete the related record also.

E. Clear the value of the lookup field.

Question 28

Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.How can an administrator meet this requirement?

A. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings.

B. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings.

C. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.

D. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings.

Answer 28

C. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.

Question 29

The VP of Sales wants to require that the Next Step Field is always updated when an opportunity stage is changed.How can this process be automated?

A. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT(ISCHANGED(NextStep))

B. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT(ISCHANGED(NextStep))

C. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT(ISCHANGED(NextStep)))

D. Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT(ISCHANGED(NextStep)))

Answer 29

B. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT(ISCHANGED(NextStep))

Question 30

The recruiting manager at Universal Containers has requested a new picklist value in the Type field on the Position object by the end of the week.If the administrator is unable to complete this request in the desired timeline, what type of access will allow the recruiting manager to make the changes in Salesforce?

A. Create, Read, Edit and Delete access to the Position object

B. Modify All and View All access to the Position object

C. Delegated administration to manage recruiting users

D. Delegated administration over the Position object

Answer 30

D. Delegated administration over the Position object

Question 31

What is the correct order of steps to follow when working with inbound change sets?

A. Deploy, validate, Monitor

B. Validate, Deploy, Monitor

C. Deploy, Monitor, Validate

D. Monitor, Deploy, Validate

Answer 31

B. Validate, Deploy, Monitor

Question 32

The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a billing State/Province based upon the Billing Postal Code for that account.Which two solutions can meet this requirement? Choose 2 answers.

A. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

B. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

C. Use a workflow rule that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

D. Use a validation rule to do a HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

Answer 32

A. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

B. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

Question 33

Which three capabilities of Live Agent in the Salesforce Console for Service?Choose 3 answers.

A. Approval Processes can be used to escalate cases in the chat window.

B. Multiple visitors can chat in one window

C. The Articles tool can be used to search for Knowledge Articles

D. Chats can be transferred to other agents.

E. The Details tab can be used to see information about the visitor.

Answer 33

C. The Articles tool can be used to search for Knowledge Articles

D. Chats can be transferred to other agents.

E. The Details tab can be used to see information about the visitor.

Question 34

An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.What lead object-level permission will the administrator need to provide these users?

A. Merge

B. View All

C. Read and Edit

D. Delete

Answer 34

B. View All

Question 35

A sales manager wants to edit the opportunities entered by the sales team. The manager does not have Edit access to the Opportunity object.What is a recommended solution?

A. Change the opportunity’s Organization-wide default setting to Public Read/Write.

B. Redefine the role hierarchy by enabling “grant access using hierarchies.”

C. Create a permission set and associate Edit opportunity to the user record.

D. Enabling team selling on the Opportunity object to grant Read/Write access.

Answer 35

C. Create a permission set and associate Edit opportunity to the user record.

Question 36

Universal Containers needs to create price books for sales representatives in multiple regions. How should the administrator meet this requirement?

A. Delete the products that are not needed by a region from the standard price book.

B. Clone the standard price book and create a new price book for each region.

C. Delete the standard price book and create new price books for each region.

D. Add new Price book entries to the standard price book for each region.

Answer 36

B. Clone the standard price book and create a new price book for each region.

Question 37

Universal Containers categorizes its accounts with one of two status values - Prospect or Customer. The administrator wants to automatically change the value from Prospect to Customer when an opportunity is won. Which two actions should the administrator take to accomplish this? Choose 2 answers

A. Use Visualforce to update the Account Status field.

B. Create an account workflow rule that updates the Account Status field.

C. Create an opportunity workflow rule that updates the Account Status field.

D. Use an Apex trigger to update the Account Status field.

Answer 37

C. Create an opportunity workflow rule that updates the Account Status field.

D. Use an Apex trigger to update the Account Status field.

Question 38

The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with that account. The manager wants to use this field as part of an email marketing segmentation strategy.How can this requirement be met?

A. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

B. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.

C. Create a custom formula field on the account using the count() function to count the number of related contacts.

D. Create a roll-up summary field that counts the number of contacts and displays that count on the account.

Answer 38

A. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

Question 39

When using Collaborative Forecasts, which two types of data can a sales representative access from the Forecasts tab? Choose 2 answers

A. Forecast amount for other representatives on their team

B. Opportunities that make up each forecast amount

C. Forecast amount for each forecast category

D. Forecast amount for each opportunity stage

Answer 39

B. Opportunities that make up each forecast amount

D. Forecast amount for each opportunity stage

Question 40

Which three are capabilities of Collaborative Forecasting?Choose 3 answers

A. Rename categories

B. Forecast using opportunity splits

C. Overlay quota

D. Add categories

E. Select a default forecast currency setting

Answer 40

A. Rename categories

B. Forecast using opportunity splits

E. Select a default forecast currency setting

Question 41

Universal Containers support team needs to track service level agreements for customers. Today, they manually look up contacts by name when a customer calls.How can the administrator automate this process?

A. Enable Case Feed and add a Contracts custom publisher to the Case Feed layout.

B. Create a private Chatter group for customers with high-priority service level agreements.

C. Configure a workflow rule that sends and email alert of old cases to the support manager.

D. Enable entitlements and add the tab for entitlements and service contracts.

Answer 41

D. Enable entitlements and add the tab for entitlements and service contracts.

Question 42

Which two options are allowed with Territory Management and the territory hierarchy, but NOT with the standard Role Hierarchy?Choose 2 answers

A. Grant access to records regardless of ownership.

B. Allow multiple forecasts for each user.

C. Allow visibility into direct reports’ records for management.

D. Grant access to related records based on account sharing.

Answer 42

B. Allow multiple forecasts for each user.

D. Grant access to related records based on account sharing.

Question 43

An administrator would like to convert a Master-Detail relationship to a Lookup relationship.What actions should be taken prior to converting the relationship?

A. Remove child object related lists from the parent object page layouts.

B. Delete all roll-up summaries that reference the detail object prior to converting,

C. Select the Allow Reparenting option on the master-detail relationship.

D. Delete all reports that use the master object with the detail object report type.

Answer 43

B. Delete all roll-up summaries that reference the detail object prior to converting,

Question 44

To set up entitlement management, including milestones, entitlement processes, and entitlement templates which two permissions need to be enabled?Choose 2 answers

A. Customize Entitlements

B. Customize Application

C. Manage Entitlements

D. Manage Milestones

Answer 44

B. Customize Application

C. Manage Entitlements

Question 45

Which three statements are correct about change sets?Choose 3 answers

A. When a component is added to a change set, all dependent components automatically get added.

B. When custom fields are added to a change set, field-level security is automatically included.

C. To use change sets, at least one inbound and one outbound connection must exist.

D. When a change set is deployed to production, by default, all Apex tests will automatically be run.

E. There is a feature that allows the user to validate a change set before deploying it.

Answer 45

C. To use change sets, at least one inbound and one outbound connection must exist.

D. When a change set is deployed to production, by default, all Apex tests will automatically be run.

E. There is a feature that allows the user to validate a change set before deploying it.

Question 46

Users report that the industry picklist field is no longer visible on account records.What test can an administrator use to troubleshoot the issue?

A. Field audit history

B. Setup audit trail

C. Field history tracking

D. Debug log

Answer 46

B. Setup audit trail

Question 47

After delegated administration is granted for a custom object, which two actions should the delegated administrator complete? Choose 2 answers

A. Create a custom tab for the object.

B. Change the organization-wide sharing rules for the object.

C. Add a custom picklist field to the object.

D. Change the relationship with another object.

Answer 47

A. Create a custom tab for the object.

C. Add a custom picklist field to the object.

Question 48

The VP of Marketing is launching campaigns in each region to target accounts that do not have open opportunities. What reporting solutions can an administrator set up to assist with this?

A. Reporting snapshot

B. Joined report

C. Cross filter

D. Standard filter

Answer 48

C. Cross filter

Question 49

The sales operations team has requested a new custom object with the following requirements:
The Sales Managers should have full access to all records created
The object’s sharing default should be set to Private
No new sharing rules should be created
Which two options can the system administrator setup for the security for this object?Check 2 answers.

A. Add the “modify all” permission to the Sales Manager Profile for the new Object

B. Create a Record Type with “modify all” checked, and assign this Record Type to the Sales Manager Profile

C. Create a Permission set for all Sales Manager users with “modify all” checked for the Object

D. Create a rule for all Sales Manager users with “modify call” checked for the object.

Answer 49

A. Add the “modify all” permission to the Sales Manager Profile for the new Object

B. Create a Record Type with “modify all” checked, and assign this Record Type to the Sales Manager Profile

Question 50

The marketing department at Universal Containers regularly changes the page layout requirements for its customer marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects.What can the administrator do to meet this request?

A. Grant the VP of Marketing the ability log in as a user who is an administrator.

B. Setup the VP of Marketing as a delegated administrator for the custom marketing objects.

C. Enable Marketing User permission on the user record for the VP of Marketing.

D. Create a custom profile with the Edit permissions on the custom marketing objects and assign to the VP of Marketing.

Answer 50

B. Setup the VP of Marketing as a delegated administrator for the custom marketing objects.

Question 51

How can the administrator ensure article managers use specified values for custom article fields?

A. Create a validation rule on the article.

B. Require a field on the page layout.

C. Use field dependencies on article types.

D. Create different article type for different requirements.

Answer 51

A. Create a validation rule on the article.

Question 52

A sales manager would like a report of accounts with no closed/won opportunities in the last year.How can this requirement be met?

A. Create a joined report using the Accounts report type and the Opportunities report types.

B. Create a tabular report using the Account report type and add a cross filter using Opportunities.

C. Create a customer report type for Accounts without Opportunities.

D. Create a summary report using the Accounts report type with a formula field for opportunity count.

Answer 52

B. Create a tabular report using the Account report type and add a cross filter using Opportunities.

Question 53

An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet the requirement?

A. Create a metadata sandbox

B. Create a Full Sandbox

C. Create a configuration-only Sandbox

D. Create a developer sandbox

Answer 53

B. Create a Full Sandbox

Question 54

A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?

A. Price book entires will not be created in the standard price book.

B. Price book entires in the price books what the user does not have access to will be created.

C. Price book entires in the price books what the user does not have access to will be not created.

D. Price book entires need to be activated before users can use the new price book.

Answer 54

C. Price book entires in the price books what the user does not have access to will be not created.

Question 55

Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?

A. Use approval process that routes newly created opportunities to management for data quality review.

B. Use an Apex Trigger on the Account object that adds the account name to the opportunity name.

C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name.

D. Write a validation rule that updates the opportunity name with the account name using a cross-object formula.

Answer 55

C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name.

Question 56

Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments.How should an administrator meet this requirement?

A. Create custom fields on the product.

B. Create a default revenue schedule on the product.

C. Create a workflow rule on the product.

D. Create a default quantity schedule on the product.

Answer 56

B. Create a default revenue schedule on the product.

Question 57

On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. Which two ways can an administrator accomplish this?Choose 2 answers

A. Use the “Object Export” feature under Data Management

B. Use Data Exporter to export the data each month.

C. Use Data Loader to export the data each month.

D. Configure the “Schedule Export” options under Data Export

Answer 57

C. Use Data Loader to export the data each month.

D. Configure the “Schedule Export” options under Data Export

Question 58

Universal Containers has setup a picklist dependency between Region and Zone on the Account object. The sales manager has requested that when a user selects a region a zone must also be selected.How can this be achieved?

A. Make the Zone field required on the page layout.

B. Create a validation rule using ISPICKVAL().

C. Set the default values for both picklist fields.

D. Make both picklist fields required on the field level.

Answer 58

B. Create a validation rule using ISPICKVAL().

Question 59

Which two values roll up the Hierarchy to the manager for both Customizable and Collaborative Forecasts?Choose 2 answers

A. Expected revenue

B. Product quantity

C. Opportunity amount

D. Quota amount

Answer 59

C. Opportunity amount

D. Quota amount

Question 60

Universal Containers wants to allow its customers to submit support requests across multiple channels.In which two ways can this be accomplished with Salesforce ?

A. Enable Chatter Answers in the company’s Customer Community.

B. Enable the Service Cloud Console app on the company website.

C. Create a Live Agent chat button on the company website.

D. Expose the case feeds option on the company’s website.

Answer 60

A. Enable Chatter Answers in the company’s Customer Community.

C. Create a Live Agent chat button on the company website.