ADR Meathods

Question 1

Ombudsman

Answer 1

A person who investigates unresolved complaints with organization specialist ombudsman.

Award compensation

No cost

Cannot enforce recommendations

Question 2

Negotiation

Answer 2

Direct discussion between parties to try and find a solution to disputes

Often conducted between themselves
Solicitors can negotiate settlements

Question 3

Mediation

Answer 3

Involves impartial third party who listens and directs discussion
Does not suggest outcomes

Question 4

Conciliation

Answer 4

Third party
Actively make suggestions and discuss solutions

Exsample
Industrial/ employment disputes

Question 5

Arbitration

Answer 5

Formal resolution
Third party acts as a judge

Exsample
- attribution act 1996

Question 6

Cases suitable in mediation

Answer 6

Family law act 1996
Divorced procedures
Company disputes
Negligence claims

Question 7

Cases not suitable for mediation

Answer 7

No continuing relationtion between parties
Imbalance of power
Broken promises
Overwhelming emotions