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Salesforce Certs > Admin Certification > Flashcards

Admin Certification Flashcards

1
Q

Which two sets of parameters are configured using Locale settings?

A
  1. Time and Number Display Format

2. First/Last Name and Date Format

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2
Q

Two interface settings used to allow permissioned users to edit records in List Views?

A
  1. Enable Inline Editing

2. Enable Enhanced Lists

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3
Q

What should an admin do to assign a Service Cloud user license to a new user?

A

Enable Service Cloud User on the user record detail page

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4
Q

Requirements admin should consider when creating a new user in a production Salesforce org?

A
  1. Usernames must be unique across all production Salesforce orgs.
  2. Usernames must be in the form of an email address.
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5
Q

What should an admin do first to troubleshoot login error messages?

A

Check the users login history related list on the user record

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6
Q

What should the admin do to prevent a user from logging into Salesforce temporarily?

A

Freeze the user’s account

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7
Q

When an account is deactivated, what happens to the associated license?

A

The license becomes available for reassignment

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8
Q

What is a benefit of entering Trusted IP ranges in the network access section?

A

Users who log in within the network are not required to verify their identity.

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9
Q

If an admin need to change password expiration period for a group of users with same profile, where should they change it?

A

The password expiration should be adjusted for the profile assigned to the group of users.

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10
Q

A user’s profile can be affected by which 3 settings?

A

Record type assignment
Security at the field-level
Assigned apps

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11
Q

Which set of information can an admin specify in the Company Information page?

A

Organization Name
Default Time Zone
Default language

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12
Q

Which 2 configurations should an admin perform to help users manage search results

A
  1. Specify the Search Filter fields for the objects search layout.
  2. Reduce the number of records displayed for each object in the Search Results page.
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13
Q

Two reasons a user cannot be deactivated

A
  1. the user is the recipient of workflow email alerts

2. the user is a customer community admin

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14
Q

What is a User License?

A

The baseline of features that a user can access.

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15
Q

What is a permission set?

A

A collection of settings and permissions to access various tools and functions. Extend users functional access without changing their profiles.

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16
Q

What is a profile?

A

Defines how users access objects and data and what they can do within the application.

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17
Q

How to tell who added a field to the account page layout?

A

The Setup Audit Trail

18
Q

how to configure a group of product specialists to have visibility to all cases involving their product line?

A

Create a predefined case team for each group of product specialists and assign the team using Case Assignment Rules

19
Q

What is an Organization-wide Sharing Default (OWD)?

A

defines the default access level for an object’s records w/ organization-wide sharing settings.
Can be set separately for custom objects and many standard objects, including assets, campaigns, cases, and accounts and their contracts.

20
Q

What are sharing rules?

A

Give chosen users greater access by making automatic exceptions to your org-wide sharing settings.
Use to extend sharing access to users in public groups, roles, or territories.

21
Q

what 3 objects has a relationship with a Campaign?

A

Lead
Contact
Opportunity

22
Q

What formula function should an admin use to evaluate different results based on a specific condition with multiple outcomes?

A

IF- determines if expressions are true or false. it returns a given value if true and another value if false. You can string together multiple IFs to evaluate a specific condition with multiple outcomes.

23
Q

How does an admin implement the following requirement?

If opportunities that have not been updated in the past 30 days, it should be flagged automatically.

A

Add a formula field by creating a formula field to calculate the time since last update and display an image of a red flag if it meets the defined criteria.

24
Q

How does an admin remove the list of contacts when viewing an account but user can still access contact records?

A

Create an account page layout without the Contacts Related List. This prevents the user from seeing contacts on the account page but they would still have access to contact records.

25
Q

Custom field in the Lead objects can be mapped to what objects?

A

Opportunity
Account
Contact

26
Q

two objects related to campaign members?

A

Leads

Contacts

27
Q

What feature tracks how often a file is viewed?

A

Content Deliveries

28
Q

How do you track how campaigns contribute to the overall pipeline?

A

By adding related lists to the opportunity page layout.

Campaign Influence and Contact Roles

29
Q

A feature a company can implement to provide a method for its resellers to track their leads and opportunities?

A

Partner Site using Experience Cloud

30
Q

Company Setting. What can be configured for Company Information?

A 
Name & Address
Primary Contact
Default Locale
Currency Locale
Storage Used
Licenses available
31
Q

Company Setting. What can be configured for Financial Information

A

Fiscal Year

Currencies

32
Q

Company Setting. What can be configured for Support Information

A

Business Hours

Holidays

33
Q

If a sales manager wants to control and approve a discount percentage every sales rep can offer, which solution will help achieve this with minimal customization?

A

Define an Approval process

34
Q

If you find record with duplicate values although it was marked as unique when the custom field was created, what could be the problem?

A

The option to treat the field as case insensitive was not selected when it was created

35
Q

How do record types relate to business processes?

A

A business process can be associated with multiple record types

36
Q

how can an admin give another user the ability to assign one type of permission set designated for certain roles?

A

Make the user a delegated admin and enable the delated admin to assign the designated permission set

37
Q

If a flow encountered an error and sent an email notification to the admin but did not include a link to the flow interview, what could be the possible reasons?

A
  1. The flow interview came from a platform event-triggered flow
  2. The flow belongs to a managed package and is not a template.
  3. The flow is not active
  4. The error was thrown as a result of an apex test method
38
Q

What types of fields can be used as the dependent field in a field dependency?

A

Custom Picklist

Multi-Select Picklist

39
Q

what settings can be defined during report creation?

A

Charts
Data filters
Groupings

40
Q

what modification can be made to standard fields?

A

Change the field label
Change the help text
Can be removed from page layouts
can be hidden with field level security

41
Q

what objects can duplicate rules be configured?

A 
accounts
individual
contact
leads
custom objects
42
Q

An admin can customize which aspects of standard fields?

A 
Field History Tracking
Help Text
Values in picklist
Format for auto-number fields
Look up filters on relationship fields

Salesforce Certs (1 decks)

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