Admin Certification Flashcards
What should a system administrator use to disable access to application for a certain amount of users A. Profiles B. Sharing Rules C. Web Tabs D. Page layouts
A. Profiles
Universal containers needs to track the manufacture for specific car companies, how can the system admin ensure the manufacture selected influences the values available for the model
A. Create the manufacturer field as a dependent picklist and the model as controlling picklist
B. Create a lookup field from the manufacturer object to the model object
C. Create the manufacturing field as the controlling picklist and the model as dependent picklist
D. Create a multi-select picklist that includes both manufacturer and models
C. Create the manufacturing field as the controlling picklist and the model as dependent picklist
Sales representatives at universal containers needs assistance from project managers when selling certain products and the managers don’t have access to opportunities but need for certain oppurtuninties. How can the SA, help with this
A. Notify the product manager using opportunity update reminde
B. Enable opportunity teams and allow users to add the proiject manager
C. Use similar opportunities to show opportunities related to the product manager
D. Enable account teams allow users to add the product manager
B. Enable opportunity teams and allow users to add the proiject manager
What should the SA consider before importing a set of records into salesforce (2 correct answers)
A. The import file should include for each record
B. Currency field values will default to the personal currency of the record owner
C. Data should be de-duplicated in the import file prior to import
D. Validation rules are not triggered when importing data when using the import wizard
A. The import file should include for each record
C. Data should be de-duplicated in the import file prior to import
Which statement about custom summary formulas and reports is true: 2 correct answers
A. reports can be grouped by a custom summary formula result
B. Custom summary formulas can reference a formula field within the report
C. Custom summary formulas can reference another custom summary formula
D. Custom summary formulas can be used in report built from a custom report type
B. Custom summary formulas can reference a formula field within the report
D. Custom summary formulas can be used in report built from a custom report type
All fields in the approval page layout are available to view the approval history related list?
A. True
B False
False
All the following actions can take place in a workflow rule, except A. Outbound API message B. Update Field C. Create Task D. Create an event
D. Create an event
All of the following are default account record types with client management, except: A. Account Tab Default B. Business Account Default C. Person Account Default D. Partner account default
D. Partner account default
All of the following are true about default sales team, except
A. Default sales teams are configured on a user record
B. Default sales teams may be added manually to an opportunity record
C. Default sales team may be added automatically to an opportunity
D. Default sales team may be added manually to an account record
A. Default sales teams are configured on a user record
All of the following are true about opportunity pipline reporting and forecasting, except:
A. Pipline reports may include omitted opportunities from the forecast
B. Forecast may be overridden
C. Pipeline reports may be overridden
D. Opportunity stages may be used to determine the forecast category of an opportunity
A. Pipline reports may include omitted opportunities from the forecast
All of the following are types of appexhange A. Composite B. Client C. Provisional D. Native
C. Provisional
All of the following maybe uploaded to the appexchange directory, except A. Custom tabs B. Custom fields on Custom objects C. Custom fields on standard objects D. Custom Assignment rules
C. Custom fields on standard objects
All of the following maybe used when updating a record using the appexchange data loader, except A. External ID B. Parent External ID C. Record ID D. Record Number
D. Record Number
All of the following objects may have a queue, except A. Accounts B. Cases C. Leads D. Custom Objects
A. Accounts
All of the following records may be imported via the import wizard, except A. Opportunities B. Accounts/Contacts C. Custom Objects D. Solutions E. Leads
A. Opportunities
An approval process begins when record is: A. Created B. Saved C. Edited D. Submitted for approval
D. Submitted for approval
Assets are related to which of the following set of objects?
A. Opportunities, products, cases, accounts and contacts
B. Products, cases, accounts and contacts
C. Cases, contracts, accounts and contacts
D. Opportunities, cases and accounts
E. Opportunity line items, cases, accounts and contacts
B. Products, cases, accounts and contacts
Assume the organization wide default sharing is set to private for all objects and no file sharing rules has been created, you have 2 users in the sales rep role. Can they view each other’s data?
A. True
B. False
B. False
Based solely on the role hierarchy the manager can do all of the following, except
A. View, edit, delete and transfer his/her and his/her subordinates
B. Extend sharing on both his/her and his/her subordinates records
C. View all folders his/her subordinate has access to (example); reports, documents and email templates
D. View records his subordinate does not own but can view
C. View all folders his/her subordinate has access to (example); reports, documents and email templates
The campaign ROI analysis report uses which of the following calculations to determine ROI percentage for a campaign?
A. Total amount of opportunities / Expected Revenue
B. Amount of Won Opportunities / Budget Cost
C. Expected Revenue / Budgeted Cost
D. (Amount of Won opportunity - actual cost)/ actual cost
D. (Amount of Won opportunity - actual cost)/ actual cost
Case assignment rules are based on elapsed time
A. True
B. False
A. True
Case escalations rules triggered on the last modification will be reset each time the user does
A. Reads the case
B. Adds a related comment to the case
C. Adds an activity or sends an email from the case record
D. Edits the case
E. All of the above
D. Edits the case
D. Edits the case
D. Each time a user have used the record
Custom formula fields do not support which of the following functional expression A. Adding multiple records together B. If/then/else conditional statements C. Clickable image buttons D. Combine text strings together
C. Clickable image buttons
Custom lead fields can be mapped to which set of objects in salesforce. Com
A. Account, contact, opportunity or campaigns
B. Account, contact or opportunity
C. Account or contact only
D. Contact or opportunity only
B. Account, contact or opportunity
Custom links can be used for the following
A. Launching an external URL
B. Running S control
C. Running Report
D. All of the above (Launching an external URL, Running an S control, running a report)
D. All of the above (Launching an external URL, Running an S control, running a report)
A custom lookup field can be added to create a relationship with a standard object and which of the following
A. Users and custom objects
B. Leads, accounts, contacts and custom objects
C. Users, custom objects and campaigns
D. Custom objects, contract and campaign
A. Users and custom objects
Custom web tab may consist of all of the following, except
A. URL
B. URL that passes Salesforce.com data like an organization’s name
C. An S-control
D. An S-control snippet
B. URL that passes Salesforce.com data like an organization’s name
Data validation will be enforce when converting a lead
A. True
B. False
B. False
Difference between opportunity record type and sales process, is:
A. the sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields
A. the sales process controls the stage field, the record type controls all other picklist fields
Fields hit amusing level field security are subject to data validation rules:
A. True
B. False
B. False
Folders are used to manage:
A. Either reports, price books, documents or email templates
B. Either reports, dashboards, documents or products
C. Either reports, dashboards, documents or Email Templates
D. Either reports, dashboards, documents or other folders
C. Either reports, dashboards, documents or Email Templates
The formula editor may be used in all of the following places except A. S-Control B. Formula field C. Default values on Standard Fields D. Workflow field updates
C. Default values on Standard Fields
C. Default values on Standard Fields
C. Opportunity amount multiplied by the probability
How many other fields may a custom lead field be map to when converting a lead A. 1 custom field B. 2 custom fields C. 3 custom fields D. Custom fields cannot be mapped
C. 3 custom fields
If a lead is converted without a company field what happens
A. A business account is created
B. A person account is created
C. You will be prompted to decide whether create a person or business account
D. Nothing
B. A person account is created
If lead with a single campaign marketing is converted the campaign information will map to the newly created contact
A. True
B. False
True
If a profile does not have access to an application, that profile will not have access to tabs and objects of that app
A. True
B. False
False
If you were added to a sales team with read/write access therefore you have the ability to extend sharing on the opportunity to other users
A. True
B. False
False
If you have read only access to an account can you add a task or event to the account
A. True
B. False
False
Is it possible for a page layout to be associated with a record type?
A. True
B. False
True
IS it possible to share a custom object record manually?
A. True
B. False
True
It is possible to relate a person account to a contact on a business account?
A. True
B. False
False
Is it possible to do a forecasting base on all of the following, except: A. Territory B. Product Family C. Data Range D. Sales Team
D. Sales Team
A new list view can be created within the console
A. True
B. False
False
A new list view can be created within the console
A. True
B. False
D. None of the above, user cannot see the field at all
A record type may determine the default value of a picklist field
A. True
B. False
True
Related list display the many side of a one to many relationship
A. True
B. False
True
An S control may be all of the following, except A. HTML B. XML C. URL D. Snippet
B. XML
An S control may be used in all of the following ways, except A. Dashboard Component B. Custom Button C. Custom Link D. Import Wizard
D. Import Wizard
Select the best component to use if you want to list the top 5 sales performance on the dashboard A. Chart B. Table C. Metric D. Gauge
B. Table
A sales service portal user may close their cases using suggested solutions in the sales service portal
A. True
B. False
True
Time based workflow can be triggered everytime a record is created or edited
A. True
B. False
False
To make a field required which of the following is used A. Page layout B. Field Level Security C. Profile D. Page layout and field level security
A. Page Layout
Users can be deleted for Salesforce.com
A. True
B. False
False
Validation rules are also enforced using the API and Import Wizards
A. True
B. False
A. True
Validation rules may evaluate an opportunity line item against the opportunity it is associated with
A. True
B. False
A. True
What are the opportunity default when converting an lead to an opportunity
A. Stage defaults to first option in the pick list, close date defaullt to the last date in the quarter, and the amount default to blank
B. Stage defaults to first option in picklist, close date defaults to 3 months for conversion date, and amount defaults to blank
C. User defines amount, close date and stage upon conversion
D. None of the above
A. Stage defaults to first option in the pick list, close date defaullt to the last date in the quarter, and the amount default to blank
- What does the dashboard snapshot on the homepage display
A. Only the dashboard determined by the Syste Admin
B. The first 2 rows of any of your available dashboards
C. First row of any available dashboard
D. You cannot display a dashboard on the home page
C. First row of any available dashboard
What is the difference marketing user profile and the marketing user checkbox at the user level
A. They are the same thing
B. Marketing user profiles allows users to create and edit campaigns. Marketing user checkbox allows users to import leads
C. Marketing user profile allows users to import leads. Marketing user checkbox allows users to create and edit campaigns
D. None of the above
B. Marketing user profiles allows users to create and edit campaigns. Marketing user checkbox allows users to import leads
What type of information cannot be shown with S control dashboard component
A. Combination of two other dashboard components
B. External feed of data
C. Data Warehouse information
D. Flash representation of data
B. External feed of data
Which type of report cannot be used to run a dashboard report A. Tabular B. Matrix C. Summary D. None of the above
A. Tabular
When a manager overrides a subordinate forecast, the subordinate can see the managers override
A. True
B. false
A. True
When configuring customizable forecasting you can set which of the following forecast dates for determining which opportunities contribute to the forecast
A. opportunity and closed date only
B. Product date only
C. Schedule date only
D. Commit Date
E. Opportunity Close Date. Product Date, Schedule Date
A. opportunity and closed date only
When test driving an application on the appexchange directory it is not possible to view the S control configurations of that app
A. True
B. False
B. False
When you add a custom object tab all of the following will be accessible with the object, except
A. Recent Items
B. Sidebar Search
C. Added to New Link/Create new object drop down
D. Custom object Reports
D. Custom object Reports
When you delete a lead from a campaign it deletes the lead record itself
A. True
B. False
B. False
When you delete a parent record it will also delete the child record if that child has a lookup relationship to the deleted record
A. True
B. False
B. False
When you have exceeded your general storage limit you can use you complementary document storage for additional space
A. True
B. False
A. True
Which action must be taken to view contacts associated with a case in the console
A. The related lists of the case page layout must be modified
B. The custom links of the case page layout must be modified
C. The related object of the case page layout must be modified
D. The minipage layout of the case page layout must be modified
D. The minipage layout of the case page layout must be modified
Which custom object relationship has no effect on deletion or security on the related object A. Master-detail relationship B. Lookup relationship C. Open relationship D. None of the above
B. Lookup relationship
Which objects can be customized for history tracking
A. Solutions, cases, leads and opportunities
B. Cases, leads, solutions, contracts and Custom objects
C. Campaigns, contracts, custom objects and solutions
D. Opportunities, leads and contracts
B. Cases, leads, solutions, contracts and Custom objects
Which of the following best describes the opportunity stage history related list
A. By default the list shows, ALL changes made on the opportunity record
B. List track stage, amount, expected amount, probability and closed state changes
C. The list can be customized to show changes to specific fields on the opportunity
D. None of the above
B. List track stage, amount, expected amount, probability and closed state changes
Which of the following can not be used to customize your homepage A. Company logo (Image) B. Dashboard Snapshot C. Custom links D. Custom Formula Field
D. Custom Formula Field
Which of the following does the a profile control
A. Username and Password
B. Role Level access
C. Read, create, edit and delete permissions
D. Sharing Rules
C. Read, create, edit and delete permissions
Which of the following feature is not available in professional edition A. Big Deal Alert B. Workflow C. Account Sharing Rules D. Multi-currency
B. Workflow
Which of the following fields cannot be a controlling fields for a dependent picklist A. Standard Picklist B. Custom Picklist C. Custom Multi-select Picklist D. Standard Checkbox E. Custom Checkbox
C. Custom Multi-select Picklist
Which of the following object relationships is not allowed
A. Standard object as “master” and a custom as the detail
B. Custom object as the master and standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as lookup to a custom object
B. Custom object as the master and standard object as the detail
Which of the following permissions enables the System admin profile to edit any record regardless of sharing model A. Customize application B. Modify all data C. View setup and configuration D. None of the above
B. Modify all data
Which of the following relationships is correct
A. Leads, contacts and opportunities can be associated to only one campaign
B. Leads and contacts can be associated to several campaigns but an opportunity can only have one campaign
C. Leads and opportunities can be associated to several campaigns, but contacts can only have one campaign
D. Leads, contacts, and opportunities can be associated to several campaigns
B. Leads and contacts can be associated to several campaigns but an opportunity can only have one campaign
Which one does not apply to custom formula fields:
A. Custom formula fields can reference other formula fields
B. Custom formula fields can reference standard fields
C. Custom formula fields can reference custom fields
D. Custom formula fields can calculate across objects
A. Custom formula fields can reference other formula fields
Which type of fields cannot have universal requirements A. Lookup B. Text C. Email D. Number
A. Lookup
Who can select the sharing button on account and opportunity records
A. Record owner, system admin and a user shared to the record
B. Record Owner, a user shared to the record and any user above the record owner in the role hierarchy
C. Record owner, user above record owner and System Admin
D. The record owner and the system admin
C. Record owner, user above record owner and System Admin
With client management enabled when a lead is converted without a value in the company field it becomes a person account
A. True
B. False
A. True
A workflow rule can only be triggered when a record is created
A. True
B. False
A. True
You are working with professional edition organization they wish to install the expense tracker which requires the use of 4 custom tabs, 3 custom objects and 1 custom app. If the company is already using 4 applications, 36 custom objects and 7 custom tabs. What will happen when they try to install the expense tracker
A. They will not be able to complete the installation process since they already have reached the max number of custom tabs installed
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the repots, dashboards and S Control will be installed
A. They will not be able to complete the installation process since they already have reached the max number of custom tabs installed
You can customize the opportunity stage, history related list on the opportunity page layout
A. True
B. False
B. False
You can report on converted leads
A. True
B. False
A. True
You can use standard reports when creating dashboards
A. True
B. False
False
You must be a user of Salesforce.com in order to receive an email notification in the case escalation process
A. True
B. False
False
Your customer is using professional edition, they want the ability to trigger an email everytime an opportunity reaches 90% and the amount of the opportunity is 1 million dollars. What is the best way to accomplish this A. Big deal alert B. Workflow rule C. Escalation Rule Entry D. Assignment Rule
A. Big Deal Alert
Your organization is US based company with default currency of US Dollar and as a sales rep your personal currency is set to british pounds. You created an opportunity set in british pounds, the administrator updates the currency conversion rate. Which of the following best describes to the amount of your british pound
A. The overall opportunity amount does not change but the converted amount in the report does
B. The overall opportunity amount and converted amount in a report changes
C. Only newly created opportunities reflect the change
D. Only historically created opportunities reflect the change
A. The overall opportunity amount does not change but the converted amount in the report does
API’s are not available to use in which salesforce edition? A. Developer Edition B. Professional edition C. Enterprise Edition D. Unlimited Edition
B. Professional Edition
Which workflow evaluation criteria cannot be used for time dependent workflows
A. When a record is created, or when a record is edited and did not previously meet the rule criteria
B. Only when a record is created
C. Everytime a record is edited or created
D. All thre criteria’s can be used
C. Everytime a record is edited or created
Which feature is not available in salesforce.com A. Profile based login hours B. Profile based login IP ranges C. Organization based login hours D. Organization based login IP address
C. Organization based login hours
Which of the following is best way to make the field mandatory for everyone A. Page layout B. Validation Rule C. Roles and Profiles D. Field Level Security
A. Validation Rule
Which of the following is not a standard salesforce.com application A. Service B. Sales C. Call Center D. Community
A. Service
Which of the field types cannot be used an external ID A. Text Field B. Number Field C. Picklist field D. Email ID FIeld
C. Picklist Field
Where can the multilingual solution search feature be enabled? Choose 2 answers A. Public Knowledge Base B. Salesforce Content C. Solution tab search D. Self-service portal
A. Public Knowledge Base
D. Self-service portal
What is an option when customizing a report? Choose 3 answers A. Add a gauge component B. Summarize fields C. Add a grouping D. Schedule a refresh time E. Add a filter
B. Summarize fields
C. Add a grouping
E. Add a filter
What is the purpose of Customer Communities? Choose 2 answers
A. To provide Web self-service by exposing Knowledge articles
B. To allow partners to access contact records for case collaboration
C. To share support reports and dashboards with high-profile accounts
D. To allow customers to log and check the status of cases online
A. To provide Web self-service by exposing Knowledge articles
D. To allow customers to log and check the status of cases online
What item appears in a user’s My Unresolved Items after synchronization using Salesforce for Outlook? Choose 2 answers A. Notes not associated to a record B. Cases not assigned to a contact C. Contacts not assigned to an account D. Emails not associated to a record.
C. Contacts not assigned to an account
D. Emails not associated to a record.
What should be considered when configuring the lead conversion process?
Choose 2 answers
A. Custom lead fields can be mapped to custom object fields
B. Standard lead fields are automatically converted to account, contact, and opportunity fields.
C. Custom lead fields can be mapped to account, contact, and opportunity fields.
D. Roll-up summary lead fields can be mapped to custom contact fields.
B. Standard lead fields are automatically converted to account, contact, and opportunity fields.
C. Custom lead fields can be mapped to account, contact, and opportunity fields.
The support team at Universal Containers wants to be more proactive about renewing support. They would like the support representative dedicated to each account to be notified a month before the support plan expires. What should an administrator configure to meet this requirement? A. Workflow B. Auto-response rule C. Assingment Rule D. Escalation Rule
A. Workflow
When the multiple currencies feature is enabled, which currency is used as the basis for exchange rate? A. Record currency B. Corporate currency C. Personal currency D. Active currency
B. Corporate currency
Which setting can a system administrator enable in the Salesforce user interface? Choose 2 answers A. Customizable recent tags B. Related list hover links C. Chatter Messenger for specific users D. Printable list views
B. Related list hover links
D. Printable list views
How can users access Salesforce from their mobile devices?
Choose 2 answers
A. Install Salesforce Connect for mobile
B. Use web browser on a mobile device
C. Use the downloadable Salesforce1 mobile application
D. Install the Salesforce1 mobile configuration
B. Use web browser on a mobile device
C. Use the downloadable Salesforce1 mobile application
A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user has logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m. Which behaviour of the application should the user expect?
A. The user will be able to continue working, but will be unable to start any new session
B. The user will be logged out and any unsaved work-in-process will be saved.
C. The user will be logged out and any unsaved work-in-process will be lost.
D. The user will be able to continue working and start new sessions
A. The user will be able to continue working, but will be unable to start any new session
Universal Containers has a marketing team set up as a public group. A sales representative would like to engage marketing team on one opportunity What should the sales representative do to ensure the marketing team can access the opportunity?
A. Change the opportunity owner to the public group
B. Add the public group to the opportunity team
C. Manually share the record with the public group
D. Add the public group to an opportunity queue
C. Manually share the record with the public group
What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers A. Enhanced page layout editor B. Inline editing C. Enhanced lists D. Enhanced profile list views
B. Inline editing
C. Enhanced lists
An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
A. The time-dependent action will execute on July 30
B. The time-dependent action will execute on July 23
C. The time-dependent action is put on hold
D. The time-dependent action is automatically removed from the queue.
D. The time-dependent action is automatically removed from the queue.
What is a method for adding content to Salesforce CRM Content? Choose 2 answers A. Attachments B. Libraries C. Documents D. Chatter files
C. Documents
D. Chatter files
What does a page layout allow an administrator to control?
A. The business process and related picklist values displayed
B. The record types available to each role and profile
C. The field users see on detail and edit pages
D. The fields users see in reports and list views
C. The field users see on detail and edit pages
website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system administrator automate this process?
A. Create an email template for each language and an assignment rule to send the appropriate template
B. Create a single email template and use the translation workbench to translate and send the appropriate template
C. Create an email template for each language and an auto-response rule to send the appropriate template
D. Create an email template for each language and a workflow alert to send the appropriate template.
C. Create an email template for each language and an auto-response rule to send the appropriate template
Which is a feature of Chatter? Choose 3 answers A. Events B. Bookmarks C. Recommendations D. Feeds E. Notes
B. Bookmarks
C. Recommendations
D. Feeds
What level of access can be set when sharing a document folder with users? Choose 2 answers A. Read-only B. Read/write/create/delete C. Read/write D. Read/Write/Create
A. Read-only
C. Read/write
Which feature license can be assigned to a user record in Salesforce? Choose 2 answers A. Opportunity User B. Knowledge User C. Service Cloud User D. Console User
B. Knowledge User
C. Service Cloud User
How can Knowledge articles be used? Choose 2 answers A. To display Salesforce Solutions B. To display Salesforce Answers C. To display for customer self-service D. To resolve customer cases
C. To display for customer self-service
D. To resolve customer cases
What option is available when scheduling a dashboard refresh? (105)
Choose 2 answers
A. Send a refresh notification to users with access to the dashboard
B. View and remove a scheduled dashboard refresh
C. Schedule the dashboard to refresh in different time zones
D. Define refresh times for specific dashboard components
A. Send a refresh notification to users with access to the dashboard
B. View and remove a scheduled dashboard refresh
What is the purpose of the Ideas community? Choose 2 answers
A. To provide access to articles that answer questions around an idea theme
B. To comment on and vote for ideas posted by other community members
C. To posts customer ideas by logging cases on the Ideas tab of the portal
D. To invite customers, partners, and employees to submit ideas around a theme
B. To comment on and vote for ideas posted by other community members
D. To invite customers, partners, and employees to submit ideas around a theme
Which circumstance will prevent a system administrator from deleting a custom field?
A. The field is used in a page layout
B. The field is used in a workflow field update
C. The field is used in a report
D. The field is part of a field dependency
B. The field is used in a workflow field update
Universal Containers requires that the organization-wide default for opportunities set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report result. How can the system administrator address this problem?
A. Update the sharing rules to limit user access to certain opportunities
B. Move the opportunity report into a folder with restricted access
C. Move the opportunity reports into each user’s personal report folder
D. Use the Show filter to filter report results and reduce records returned
D. Use the Show filter to filter report results and reduce records returned
When can a validation rule be used to prevent invalid data? Choose 3 Answers
A. When records are deleted by a user
B. When records are imported
C. When records are submitted using web-to-lead
D. When records are updated by a workflow rule
E. When records are edited by a user
B. When records are imported
D. When records are updated by a workflow rule
E. When records are edited by a user
What should an administrator consider when configuring workflow rules? Choose 2 answers
A. Rules must be deactivated before using an import wizard
B. All existing records are evaluated when a new rule is activated
C. Rule actions can take place immediately or on a specific date
D. Rules can be evaluated when records are created or edited
C. Rule actions can take place immediately or on a specific date
D. Rules can be evaluated when records are created or edited
What feature allows a user to group campaigns within a specific marketing program or initiative? A. Campaign influence B. Campaign lists C. Campaign members D. Campaign hierarchy
D. Campaign hierarchy
Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 answers A. Donut Chart B. Stacked bar chart C. Grouped line chart D. Funnel chart
B. Stacked bar chart
C. Grouped line chart
Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system administrator give the sale operations team read/write access to all escalated cases?
A. A- Create a criteria-based sharing rule
B. B- Create a case assignment rule
C. C- Create an ownership-based sharing rule
D. D- Create a case escalation rule
C. C- Create an ownership-based sharing rule
Which statement about products and price books is true? Choose 2 answers
A. A- The standard and list price for a product can be listed in multiple currencies
B. B- Price books that contain assets cannot contain products
C. C- A product can have a different list price in different price books
D. D- Products without a price are automatically added to the standard pricebook
A. A- The standard and list price for a product can be listed in multiple currencies
C. C- A product can have a different list price in different price books
What type of record access can an Administrator grant through sharing rules? Choose 2 answers A. A- Read/Write/Transfer B. B- Read Only C. C- Read/Write/Delete D. D- Read/Write
B. B- Read Only
D. D- Read/Write
D. D- Read/Write
Which option is available when using the process visualizer? Choose 2 answers
A. A- Add approval steps from the process visualizer
B. B- View approval processes as a flow chart
C. C- Share the annotated approval process diagrams
D. D- Edit the criteria used to trigger the approval process
B. B- View approval processes as a flow chart
C. C- Share the annotated approval process diagrams
