Admin

Question 1

Immediate Actions

Answer 1

Stop unsafe/unlawful actions
Address Zero tolerance issues
treat injuries
ensure safety comfort and security

Question 2

Maintain Service

Answer 2

Ensure response readiness
Hold over staff
Move Personnel to limit O/S equipment
Determine ability to to complete investigation while remaining in service

Question 3

Notifications

Answer 3

-BC, EMS Supervisor, Safety Officer, Staffing Supervisor,
Incident Command post
-Ground Support, Station Captain, Volunteer president/chief, Other station officers
-Police, EEO Officer
-EMS QA/QI
-EAP, AACOFD Crisis Response, AACOFD Peer support
-Risk Management, Child/adult protective services

Question 4

Investigate / Determine Root Cause / Document

Answer 4

Remain objective,
Do not promise confidentiality (Only need to know people)
Due process, Ensure no retaliation and protect employee rights
Review / Update Telestaff, station logbook, pass-on book, Target Solutions, Unit Roster, Operative IQ, Fire reports, ePCR reports, station / shift policies
Interview (separately) those involved, determine facts and actions, fill out necessary paperwork ie supervisors complaint form
Ask open ended questions
Document with supervisory notes
Interview witnesses
Why did they not report this immediately?
Document with supervisory notes
Review SOP
Review Policies/Directives
Review personnel file for previous occurrences
Review Rules & Regulations, Core Values, Code of Conduct
Take photos / gather evidence
Complete injury / accident packet
Draft memorandum of facts and findings to Battalion Chief by end of shift
Complete forms

Question 5

Follow Up

Answer 5

Define WHO
With employee, status of the investigation
With the employee’s family (if they agree). Get their vehicle home
With employee the following day and every week to ensure no patterns reappear
Inform Office of Personnel if member requires extended leave
Ensure no retaliation

Question 6

Training/ Corrective actions/ Prevention

Answer 6

Conduct shift training to review policies, preventing recurrence
Delegate crew members to develop drill
EAP Referral
Attempt informal resolution
SOPs, PSE, Target Solutions, EEO info
Review K-1 Harrasment, discrimination, K-2 workplace violance, K-3 Bullying, J-1 Substance abuse.
Develop shift policy

Question 7

Dicipline

Answer 7

After gathering facts, reviewing personnel files for history, and conferring with battalion chief, recommend progressive discipline

Question 8

Miscellaneous

Answer 8

Offer support and encouragement
Award nomination
Thank you / apology card

Question 9

Admin acronym

Answer 9

I
M
N
I, DRC, D
FU
T, C, P
D
M