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Salesforce Admin 201 Practice KS > Admin 201 > Flashcards

Admin 201 Flashcards

1
Q

A Workflow rule can only be triggered when a record is created
A. True
B. False

A

A. True

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2
Q

Which of the following permissions enables the System Administrator Profile to edit any record, regardless of the Sharing Model?

A. Customize Application
B. Modify All Data
C. View Setup and Configuration
D. None of the above

A

B. Modify All Data

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3
Q

Which of the following fields CAN NOT be a controlling field for Dependent Picklists

A.	 Standard Picklist
 	 B.	 Custom Picklist
 	 C.	 Custom Multi-Select Picklist	 
 	 D.	 Standard Checkbox	 
 	 E.	 Custom Checkbox
A

C. Custom Multi-Select Picklist

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4
Q

When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.

 A.	 True	 
 	 B.	 False
A

A. True

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5
Q

To make a field required, which of the following is used) (Pick the best possible answer)

A. Page Layout
B. Field Level Security
C. Profile
D. Both Page Layout and Field Level Security

A

A. Page Layout

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6
Q

What type of information can NOT be shown with an S-Control Dashboard component?

A. Combination of two other Dashboard components
B. External feed of data
C. Data Warehouse information
D. Flash representations of data

A

B. External feed of data

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7
Q

A new list view can be created from within the console

A. True
B. False

A

B. False

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8
Q

All of the following are default Account record types- with Client Management EXCEPT:

A. Account Tab Default
B. Business Account Default
C. Person Account Default
D. Partner Account Default

A

D. Partner Account Default

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9
Q

You must be a user of salesforce.com in order to receive an email notification in the case escalation process

A. True
B. False

A

B. False

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10
Q

If a lead is converted without a value in the company field, what happens?

A. A Business Account is created
B. A Person Account is created
C. You will be prompted to decide whether to create a Person or a Business Account
D. Nothing

A

B. A Person Account is created

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11
Q

Validation rules are also enforced using the API and Import Wizards.

A. True
B. False

A

A. True

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12
Q

Which of the following best describes the Opportunity Stage History related list?

A. By default the list shows ,ALL changes made on the opportunity

record
B. The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes
C. The list can be customized to show changes to specific fields on the opportunity
D. None of the above

A

B. The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes

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13
Q

An Approval Process begins when a record is:

A. Created
B. Saved
C. Edited
D. Submitted for Approval

A

D. Submitted for Approval

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14
Q

Time based workflow can be triggered every time a record is created Or edited

A. True
B. False

A

A. True

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15
Q

When you add a custom object tab, all of the following will be accessible with the object EXCEPT

A. Recent Items
B. Sidebar Search
C. Added to New Link/Create New Object Drop Down
D. Custom Object Reports

A

D. Custom Object Reports

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16
Q

When you Delete a lead from a campaign, it deletes the lead record itself.

A. True
B. False

A

B. False

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17
Q

Which of the following can NOT be used to customize your Home Page

A. Company logo (Image)
B. Dashboard Snapshot
C. Custom Links
D. Custom Formula Field

A

D. Custom Formula Field

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18
Q

All of the following objects may have a queue EXCEPT

A. Accounts
B. Cases
C. Leads
D. Custom Objects

A

A. Accounts

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19
Q

What does the dashboard snapshot on the Home Page display?

A. Only the dashboard determined by the System Administrator
B. The first two rows of any of your available dashboards
C. The first row of any available dashboards
D. You cannot display a dashboard on the Home Page

A

C. The first row of any available dashboards

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20
Q

You can use standard reports when creating Dashboards

A. True
B. False

A

B. False

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21
Q

Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?

A. Reads the case
B. Adds a related comment to the case
C. Adds an activity or sends an email from the case record
D. Edits the case
E. All of the above

A

D. Edits the case

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22
Q

Who can select the “sharing” button on Account and Opportunity records?

A. The Record Owner, System Administrator, and a User shared to the record
B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy
C. The Record Owner, a User above the Record Owner, and the System Administrator
D. The Record Owner and System Administrator

A

C. The Record Owner, a User above the Record Owner, and the System Administrator

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23
Q

You can report on converted leads

A. True
B. False

A

A. True

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24
Q

You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?

A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the reports, dashboards and S Control will install

A

A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs

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25
Q

What type of report cannot be used to run a dashboard report?

A. Tabular
B. Matrix
C. Summary
D. None of the above

A

A. Tabular

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26
Q

Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?

A. The overall opportunity amount does not change but the converted amount in a report does
B. The overall opportunity amount and converted amount in a report changes
C. Only newly created opportunities reflect the change
D. Only historically created opportunities reflect the change

A

A. The overall opportunity amount does not change but the converted amount in a report does

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27
Q

Custom Links can be used for the following:

A. Launching an External URL
B. Running an S Control
C. Running a report
D. All of the Above

A

D. All of the Above

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28
Q

It is possible to share a custom object record manually

A. True
B. False

A

A. True

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29
Q

You can customize the Opportunity Stage History
related list on an Opportunity Page Layout.

A. True
B. False

A

B. False

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30
Q

It’s possible to view a forecast based on all of the following EXCEPT:

A. Territory
B. Product Family
C. Date Range
D. Sales Team

A

D. Sales Team

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31
Q

Which of the following does a Profile control?

A. Username and Password
B. Role level access
C. Read, Create, Edit, and Delete permissions
D. Sharing rules

A

C. Read, Create, Edit, and Delete permissions

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32
Q

If a lead, with a single marketing campaign is
converted, the campaign information will map to the newly created contact and opportunity record automatically

A. True
B. False

A

A. True

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33
Q

When a manager overrides a subordinate’s forecast,
the subordinate can see the manager’s override

A. True
B. False

A

A. True

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34
Q

Related Lists display the many side of a one-to-many
relationship

A. True
B. False

A

A. True

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35
Q

Case Assignment Rules are based on elapsed time

A. True
B. False

A

A. True

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36
Q

When test driving an application on the AppExchange
Directory, it is not possible to view the S-Control configurations of that application

A. True
B. False

A

B. False

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37
Q

Validation rules may evaluate an opportunity line item
against the opportunity it’s associated with

A. True
B. False

A

A. True

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38
Q

All of the following records may be imported via the import wizards EXCEPT

 	 A.	 Opportunities	 
 	 B.	 Accounts/Contacts
 	 C.	 Custom Objects
 	 D.	 Solutions	
 	 E.	 Leads
A

A. Opportunities

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39
Q

An S-Control may be all of the following EXCEPT:

A. HTML
B. XML
C. URL
D. Snippet

A

B. XML

40
Q

If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application

A. True
B. False

A

B. False

41
Q

Which type of field cannot have universal requiredness?

A. Lookup
B. Text
C. Email
D. Number

A

A. Lookup

42
Q

Custom Web Tab may consist of all the following EXCEPT:

A. A URL
B. A URL that passes salesforce.com data like an organization

’

s name
C. An S-Control
D. An S-Control snippit

A

B. A URL that passes salesforce.com data like an organization’s name

43
Q

Custom lead fields can be mapped to which sets of objects in salesforce.com?

A. Account, Contact, Opportunity, or Campaigns
B. Account, Contact, or Opportunity
C. Account or Contact Only
D. Contact or Opportunity Only

A

B. Account, Contact, or Opportunity

44
Q

Once a field is hidden from a Profile using ‘Field Level Security’, a User associated to that Profile can still see the field using the following:

A. List Views
B. Reports
C. Search
D. None of the above, the user cannot see the field at all

A

D. None of the above, the user cannot see the field at all

45
Q

It’s possible to relate a person account to a contact on a business account.

A. True
B. False

A

B. False

46
Q

Your customer is using Professional Edition. they want the ability to trigger an email every time an opportunity reaches 90% and the amount of the opportunity is one million dollars. What is the best way to accomplish this?

A. Big Deal Alert
B. Workflow Rule
C. Escalation Rule Entry
D. Assignment Rule Entry

A

A. Big Deal Alert

47
Q

How is the expected revenue calculated in the opportunity?

A. Amount multiplied by the total price of all opportunity line items
B. The sales price on any line item times the probability of the opportunity
C. Opportunity Amount multiplied by the probability
D. Amount multiplied by the discount percent

A

C. Opportunity Amount multiplied by the probability

48
Q

A custom lookup field can be added to create a relationship between a standard object and which of the following objects?

A. Users and Custom Objects
B. Leads, Accounts, Contacts and Custom Objects
C. Users, Custom Objects and Campaigns
D. Custom Objects, Contract and Campaigns

A

A. Users and Custom Objects

49
Q

Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other’s data?

A. Yes
B. No

A

B. No

50
Q

Based solely on the role hierarchy a manager can do all of the following EXCEPT:

A. View, edit, delete, and transfer his/her and his/her subordinates records
B. Extend sharing on both his/her and his/her subordinate

’

s records
C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
D. View records his subordinate does not own but can view

A

C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates

51
Q

When you delete a parent record, you will also delete
the child record if that child record has a lookup relationship to the deleted record

A. True
B. False

A

A. True

52
Q

Which action must be taken to view contacts associated with a case in the console?

A. The related lists of the case page layout must be modified
B. The custom links of the case page layout must be modified
C. The related object of the case page layout must be modified
D. The mini page layout of the case page layout must be modified

A

D. The mini page layout of the case page layout must be modified

53
Q

All fields on the Approval page layout are available to
view on the Approval History related list

A. True
B. False

A

B. False

54
Q

Which of the following relationships are correct?

A. Lead, Contacts, and Opportunities can be associated to only one Campaign
B. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
C. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign
D. Leads, Contacts, and Opportunities can be associated to several Campaigns

A

B. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign

55
Q

A Workflow Approval process may be used for all of the following objects EXCEPT:

A. Opportunity
B. Users
C. Assets
D. Contracts

A

B. Users

56
Q

Which of the following features is not available in Professional Edition?

A. Big Deal Alert
B. Workflow
C. Account Sharing Rules
D. Multi-Currency

A

B. Workflow

57
Q

The formula editor may be used all of the following places EXCEPT:

A. S-Control
B. Formula Field
C. Default Values on Standard Fields
D. Workflow Field Updates

A

C. Default Values on Standard Fields

58
Q

All of the following are types of AppExchange Applications EXCEPT:

A. Composite
B. Client
C. Provisional
D. Native

A

C. Provisional

59
Q

All of the following are true about Default Sales Teams EXCEPT:

A. Default Sales Teams are configured on a user record
B. Default Sales Teams may be added manually to an opportunity record
C. Default Sales Teams may be added automatically to an opportunity
D. Default Sales Teams may be added manually to an account record

A

A. Default Sales Teams are configured on a user record

60
Q

Which one does NOT apply to Custom Formula Fields:

A. Custom Formula Fields can reference other formula fields
B. Custom Formula Fields can reference standard fields
C. Custom Formula Fields can reference custom fields
D. Custom Formula Fields can calculate across objects

A

A. Custom Formula Fields can reference other formula fields

61
Q

Users can be deleted from salesforce.com

A. True
B. False

A

B. False
Explanation
Users can be Deactivated in Salesforce.com

62
Q

If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.

A. True
B. False

A

B. False

63
Q

When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?

 	 A.	 Opportunity Close Date Only	 
 	 B.	 Product Date Only
 	 C.	 Schedule Date Only
 	 D.	 Commit Date
 	 E.	 Opportunity Close Date, Product Date, Schedule Date
A

A. Opportunity Close Date Only

64
Q

Select the best component to use if you want to list the top five sales performers on a dashboard.

A. Chart
B. Table
C. Metric
D. Gauge

A

B. Table

65
Q

Custom formula fields are recalculated:

A. Nightly
B. Every twenty minutes
C. Once per user session
D. Each time a user views the record

A

D. Each time a user views the record

66
Q

What are the opportunity defaults when converting a lead to an opportunity?

A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank
B. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank
C. User defines amount, close date, and stage upon conversion
D. None of the above

A

A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank

67
Q

What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level?

A. They are the same thing
B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.
C. Marketing User Profile allows users to import Leads. Marketing User checkbox allows users to create and edit Campaigns.
D. None of the Above

A

B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.

68
Q

How many other fields may a custom lead field be mapped to when converting a lead?

A. One custom field
B. Two custom fields
C. Three custom fields
D. Custom lead fields cannot be mapped

A

C. Three custom fields

69
Q

Folders are used to manage:

A. Either Reports, Price Books, Documents. or Email templates
B. Either Reports, Dashboards, Documents, or Products
C. Either Reports, Dashboards, Documents, or Email templates
D. Either Reports, Dashboards, Documents, or Other Folders

A

C. Either Reports, Dashboards, Documents, or Email templates

70
Q

It is possible for a Page layout to be associated with a Record Type.

A. True
B. False

A

A. True

71
Q

Which of the following object relationships is NOT allowed?

A. Standard object as the

“

master

”

and a custom object as the detail
B. Custom object as the master

”

and a standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as a lookup to a custom object

A

B. Custom object as the master” and a standard object as the detail

72
Q

Which Custom Object relationship has no effect on deletion or security of the related object?

A. Master-Detail relationship
B. Lookup relationship
C. Open relationship
D. None of the above

A

B. Lookup relationship

73
Q

All of the following actions may take place on a Workflow Rule EXCEPT:

A. Outbound API message
B. Update Field
C. Create a Task
D. Create an Event

A

D. Create an Event

74
Q

All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:

A. External Id
B. Parent External Id
C. Record Id
D. Record Number

A

D. Record Number

75
Q

A Record Type may determine the default value of a picklist field.

A. True
B. False

A

A. True

76
Q

With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.

A. True
B. False

A

A. True

77
Q

The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?

A. Total Amount of Opportunities / Expected Revenue
B. Amount of Won Opportunities / Budgeted Cost
C. Expected Revenue / Budgeted Cost
D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost

A

D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost

78
Q

You can use standard reports when creating

A. True
B. False

A

B. False

79
Q

The difference between an opportunity record type and a sales process is:

A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields

A

A. The sales process controls the stage field, the record type controls all other picklist fields

80
Q

An S-Control may be used in all of the following ways EXCEPT:

A. Dashboard Component
B. Custom Button
C. Custom Link
D. Import Wizard

A

D. Import Wizard

81
Q

Data validation will be enforced when converting a lead

A. True
B. False

A

B. False

82
Q

Assets are related to which of the following sets of objects?

A. Opportunities, Products, Cases, Accounts, and Contacts (Your Answer)
B. Products, Cases, Accounts, and Contacts
C. Cases, Contracts, Accounts, and Contacts
D. Opportunities, Cases, and Accounts
E. Opportunity Line Items, Cases, Accounts, and Contacts

A

B. Products, Cases, Accounts, and Contacts

83
Q

All of the following may be uploaded to the AppExchange Directory EXCEPT:

A. Custom Tabs
B. Custom Fields on Custom Objects
C. Custom Fields on Standard Objects
D. Custom Assignment Rules

A

C. Custom Fields on Standard Objects

84
Q

Which objects can be customized for history tracking?

A. Solutions, Cases, Leads and Opportunities
B. Cases, Leads, Solutions, Contracts, and Custom Objects
C. Campaigns, Contracts, Custom Objects, and Solutions
D. Opportunities, Leads, and Contracts

A

B. Cases, Leads, Solutions, Contracts, and Custom Objects

85
Q

Fields hidden using Field Level Security are subject to Data Validation Rules.

A. True
B. False

A

B. False

86
Q

If you have Read Only access to an account, can you add a task or event to the account?

A. True
B. False

A

B. False

87
Q

Custom Formula fields do Not support which of the following functional expression?

A. Adding multiple records together
B. If/then/else conditional statements
C. Clickable image buttons
D. Combine text strings together

A

C. Clickable image buttons

88
Q

A self service portal user may close their cases using Suggested Solutions in the self service portal.

A. True
B. False

A

A. True

89
Q

Default values are available for standard text fields

A. True
B. False

A

B. False

90
Q

All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:

A. Pipeline reports may include omitted opportunities from the forecast
B. Forecasts may be overridden
C. Pipeline reports may be overridden
D. Opportunity stages may be used to determine the forecast category of an opportunity

A

A. Pipeline reports may include omitted opportunities from the forecast

91
Q

Describe the components of the company profile

A

Company profile has three subsections: company information, fiscal year and business hours

92
Q

What information is requested in “company information” on the company profile?

A

Org name, primary contact, division, address, fiscal year (modified under fiscal year subsection), newsletter, admin newsletter, hide notes about system maintenance, hide notes about system downtime, phone, fax, default locale, default language, default time zone, currency locale, used space, API requests, restricted logins, current month, salesforce.com org ID, user license, feature license (offline, mobile, wireless, etc)

93
Q

Fiscal year subsection

A

Selection: standard fiscal year, custom fiscal year, fiscal year start month, fiscal year is based in - the ending month or the starting month

94
Q

Business hours subsection

A

Business hours - list view of business hours object, each contains: name, use these business hours as default (checkbox), active ( checkbox), time zone, mon-sun hours

95
Q

Customer Portal users can view the tags section of a page, if it is included in a page layout.

A. True
B. False

A

B. False

96
Q

Which of the following are not controlled by the Page layouts?

 	 A.	 Custom Fields
 	 B.	 Sections
 	 C.	 Validation Rule Error message 
 	 D.	 Custom Button
 	 E.	 Related List
A

C. Validation Rule Error message

97
Q

__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.

 	 A.	 Application
 	 B.	 Object
 	 C.	 Workflow rules
 	 D.	 Packages 
 	 E.	 Visual Force Pages
A

D. Packages

Salesforce Admin 201 Practice KS (1 decks)

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