ADM211 Flashcards by Ed Dangelo

A company currently uses the Salesforce Product and Price book Object. Is it possible for the company to publish product and price book information to their corporate website so that the customers in different regions see the correct product category?

A) Yes, with the Customer portal.

B) No, it is not possible to present multi-currency data.

C) Yes, by building a custom integration following the X-to-Web design pattern.

D) No, it is not possible to present data stored in standard objects other than cases and solutions to a website.

C) Yes, by building a custom integration following the X-to-Web design pattern.

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When requesting a log analysis for Salesforce’s information Security department, an administrator will NOT get it.

A) An encrypted version of the log file.

B) the User ID of the person being investigated.

C) coaching on how to create the actual view of information

D) the password to decrypt the log file in the same document as the log file.

D) The password to decrypt the log file in the same document as the log file.

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How does an administrator create an opportunity business process that by passes a sales representative’s immediate manager and goes directly to the CEO for approval when a deal is worth more than 1 Million dollars?

A) Create a workflow rule with a field update that sets the sales representative’s immediate manager to be the CEO if the deal is larger than 1 million dollars.

B) Create an approval process that skips to the CEO approval step if the deal is > $1 million

C) Create a workflow rule with a tome-based trigger that alerts the CEO if a 1 million dollar deal has not been updated within 2 days.

B) Create an approval process that skips to the CEO approval step if the deal is > $1 million

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Which technology is useful for Visualforce controller developers to have experience with? choose 2

A) Java

B) HTML

C) Java Script

D) Java Server Pages

A) Java

B) HTML

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If a primary object on a custom report type is a custom object, what happens if the custom object is deleted?

A) The custom report type will be deleted.

B) The custom report type will not be deleted.

C) The custom report type and any reports created from it will be automatically deleted.

D) The custom report type will be deleted but any reports created from it will remain available.

C) The custom report type and any reports created from it will be automatically

deleted.

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An administrator would like to compare a field or expression to a list of static values. Which of the following functions should be used?

A) ISNUMBER

B) CONTAINS

C) TRIM

D) VALUE

B) CONTAINS

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Which statement is FALSE regarding Visualforce?

A) It allows developers to replace the standard page layouts within the Salesforce user interface with completely customer pages.

B) It uses Apex for advanced business logic.

C) It is available to users of all editions.

D) It is available to users of Enterprise, Unlimited, and Developer Editions

Only.

D) It is available to users of Enterprise, Unlimited, and Developer Editions Only.

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A company has set the organization wide defaults for all objects to private. Which profile setting would allow a user to access all of the accounts within the organization and ONLY the cases they own?

A) Public for Accounts

B) Modify All Data

C) Read for Accounts

D) View All for Accounts

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When using Salesforce Territory Management, Accounts and Users can be in multiple territories, but an Opportunity can only be associated with a single territory. How is an Opportunity assigned to a territory?

A) To the territory of the user who is a forecast user

B) To the account’s original territory upon initialization

C) To the territory of the user that owns the related account

D) By the intersection of the user’s territory and the account territory

D) By the intersection of the user’s territory and the account territory.

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Salesforce will automatically archive older activities that meet certain criteria (for example, events with due dates greater than 365 days). Where does a user go to view these records?

A) Recycle Bin

B) Activity history related list

C) Activities home page view

D) Storage usage link under Setup.

B) Activity history related list

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Which permission must a user have to trace in real-time using the system log?

A) View All Data” permission

B) “Manage Users” permission

C) Manage Call Center” permission

D) “View Encrypted Data” permission”

A) View All Data” permission”

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An admin wants to extract and then delete file attachments. What is the easiest method of extract file attachments?

A) Data Loader Export features

B) Weekly Data Export Service

C) Web Service API Get Attachments” method

D) The AppExchange Attachment Manager application”

B) Weekly Data Export Service

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A business process in which every U.S. based account should fall into one of six different regions needs to be created. The account field should also be inherited by the Opportunity. How could this be accomplished? Choose 2 answers.

A) Validation Rule

B) Workflow Field Update

C) Formula Field

D) Assignment Rule

B) Workflow Field Update

C) Formula Field

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Which of the following use cases for custom buttons? Choose 3 answers.

A) Perform an action against a list of records

B) Automate processes

C) Pre- populate data

D) Perform a calculation on a report

A) Perform an action against a list of records

B) Automate processes

C) Pre- populate data

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How would an administrator ensure that users are not able to edit account records owned by other users?

A) Set the organization wide default for accounts to Public Read/Write

B) Remove edit access from the account object on the user profile.

C) Set the organization wide default for accounts to Public Read Only.

D) Override the Edit button on the account object with an Apex trigger to limit edit access to account owners only

C) Set the organization wide default for accounts to Public Read Only.

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Which of the following is NOT part of the Force.com platform?

A) AppExchange

B) Salesforce Ideas

C) User Interface

D) Global, trusted, secure infrastructure

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What does Connect for Microsoft Office include? choose 2 answers.

A) Microsoft Word add-in.

B) Microsoft Excel add-in.

C) Microsoft Project add-in.

D) Microsoft PowerPoint add-in.

A) Microsoft Word add-in.

B) Microsoft Excel add-in.

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What should never be done when creating a profile with restricted login settings?

A) Assign the administrator to this new profile.

B) Use the Data Loader to update user records to this new profile.

C) Use the Data Loader to update user records to their original profiles.

D) Set the login hours of the new profile to prevent logins to the system.

A) Assign the administrator to this new profile.

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Which process CANNOT be automated in Salesforce by a system administrator?

A) Deleting: when any record needs to be removed from the system

B) Updating: when information needs to dynamically change

C) Routing: when someone needs to take ownership of an issue

D) Integrating: when information needs to be passed to a different system

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When overriding a standard button that is not the Save button, which feature can be used to replace the standard functionality?

A) Apex trigger

B) Apex classes

C) Visualforce pages

D) Visualforce controllers

C) Visualforce pages

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Which statement is TRUE regarding the order by which Workflow Rules and actions are executed? Choose 3 Answers

A) Unlike assignment rules, there is no set order in which workflow rules may be triggered

B) A user cannot use the system log to track and troubleshoot the execution of workflow triggers.

C) Workflow actions execute in the following order: field update, task, emails, outbound messaging.

D) Multiple workflow rules are executed upon save resulting in any combination of different actions

A) Unlike assignment rules, there is no set order in which workflow rules may be triggered

C) Workflow actions execute in the following order: field update, task, emails, outbound messaging.

D) Multiple workflow rules are executed upon save resulting in any combination of different actions

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Which feature can be enabled in a sandbox? Choose 2 answers.

A) Case escalation rules

B) Workflow rules

C) Opportunity reminders

D) Case assignment rules

B) Workflow rules

D) Case assignment rules

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Universal Containers would like to build a recruiting application. They need to track open positions and the attributes of those positions as well as candidates applying for those positions and the attributes of the candidate. What should an administrator do to track this information?

A) Create a custom field for positions.

B) Create a custom field for candidates.

C) Create a custom object for positions and a custom object for candidates and relate the two objects.

D) Create a custom field for positions with a custom field called recruiting.

C) Create a custom object for positions and a custom object for candidates and relate the two objects.

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Which component is part of the Force.com platform? Choose 3 answers.

A) Force.com IDE

B) Sandbox

C) Metadata API

D) Workflow process

A) Force.com IDE

B) Sandbox

C) Metadata API

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When a new feature is considered to be in Developer Preview before it is officially released it means that it is available. A) in Developer Edition orgs. B) for salesforce.com partners only. C) for users with the Developer" permissions D) for users who activate the feature by calling salesforce.com support"

A) in Developer Edition orgs.

Adoption dashboards can display. A) only users logins and call activity B) only call activity and data quality C) only standard objects D) any reportable metric

D) any reportable metric

Universal Containers wants all of its sales representatives to use a standard format in Microsoft Word for communicating price quote information to its customers. A) Create and upload a sample quote document to the Documents tab; point sales representatives to this document B) Create and upload an email template to Salesforce; train sales representatives how to leverage it via Connect for Outlook. C) Create and upload a mail merge template to Salesforce; training sales representatives how to leverage it via Connect for Outlook D) Write an approval workflow for product quotes that requires every sales representative to get approval from his division manager before the quote can be submitted to the customer.

C) Create and upload a mail merge template to Salesforce; training sales representatives how to leverage it via Connect for Outlook

Scrubbing Salesforce data can remove formatting which makes it easier to.... A) Enrich dirty data B) Identify dirty data C) Remove dirty data D) Cleanse dirty data

B) Identify dirty data

From which location can an administrator author APEX? Choose 3 answers. A) Sandbox org B) Productions org C) Profile user interface D) Force.com IDE

A) Sandbox org B) Productions org D) Force.com IDE

Which statement is TRUE regarding sandbox? Choose 2 answers A) Data and configuration can be pushed from production to sandbox. B) Data and configuration is automatically pushed from sandbox to production C) There are different types of sandboxes that administrators can access D) When data is copied to a sandbox, the email addresses of contacts are automatically changed.

A) Data and configuration can be pushed from production to sandbox. C) There are different types of sandboxes that administrators can access

Salesforce Territory Management.... A) Works in parallel with other sharing functionality. B) is based on the characteristics of opportunity records. C) can only be enabled if Customizable Forecasting is disabled. D) does not work when the Organization Wide Default for Accounts is set to Private.

A) Works in parallel with other sharing functionality.

Which of the following functions may be use to optimize the size of a Formula field? Choose 2 answers A) ISPICKVAL function B) Case function C) Contains function D) ISNUMBER function

B) Case function C) Contains function

The Service Level and SLA Expiration Date are fields on an Account. An Administrator would like to display service level information from accounts on all cases related to those accounts. How can the administrator accomplish this? A) Account fields cannot be displayed on a case; the administrator would need to run a report B) Only by writing Apex code C) By creating a cross object field update D) By creating a cross object formula field

D) By creating a cross object formula field

Which statement is FALSE regarding Visualforce? A) Developers can create user interfaces for multiple devices B) It is only available in Developer, Enterprise, and Unlimited Editions C) It helps to complete the model-view-controller pattern for force.com D) Visualforce pages experience the same performance as standard Salesforce pages.

B) It is only available in Developer, Enterprise, and Unlimited Editions

Where could a user go to find information on upcoming Salesforce product releases? Choose 3 answer A) AppExchange B) Salesforce Ideas C) CRM Community D) www.salesforce.com

B) Salesforce Ideas C) CRM Community D) www.salesforce.com

Which is NOT a feature of Custom Report Types? A) The ability to change the label of a field as it displays on a report. B) The option to change the order of fields that display in the fields panel of the report builder. C) The ability to add fields related via lookup D) The ability to create a calculation across multiple records.

B) The option to change the order of fields that display in the fields panel of the report builder.

Which is NOT an option for customizing Salesforce Content? A) Customer fields B) Validation Rules C) Workflow Rules D) Workspace permissions

C) Workflow Rules

Where within the user interface is the force.com IDE available for download? A) Setup > Develop > Components B) Setup > Develop > Tools C) Setup > Create > Packages D) Setup > Create > Apps

B) Setup > Develop > Tools

What feature is NOT customizable under the Setup/Develop menu? A) Pages B) Components C) Apps D) Apex Classes

C) Apps

The IT organization at Universal Containers wants to install a specific version of Force.com Connect Offline on all employee machines and periodically monitor which version of the product employees are using. How can they do this? Choose 2 answers A) This is not possible. Force.com Connect Offline must be installed by each Salesforce user. B) Administrators in IT can see which version of Force.com Connect Offline that each user has by looking at the user role. C) Administrators in IT can monitor the version of Force.com Connect Offline that each user has by looking at the user login history. D) Windows Network Administrators can install Force.com Connect Offline on several machines at once using the MSI package available under Setup >Desktop Integration > Connect Offline.

C) Administrators in IT can monitor the version of Force.com Connect Offline that each user has by looking at the user login history. D) Windows Network Administrators can install Force.com Connect Offline on several machines at once using the MSI package available under Setup > Desktop Integration > Connect Offline.

Which is NOT a characteristic of a multi-tenant programming language such as Apex? A) Governor limits restrict the amount of interactions B) Developers can reuse global code written in any org C) All code is executed on the same set of Salesforce servers D) Classes are saved with the version of the API with which they were created

C) All code is executed on the same set of Salesforce servers

Which action is possible with Connect for Lotus Notes and Salesforce for Outlook? Choose 3 Answers A) Create accounts in Salesforce B) Synchronize calendar appointments to Salesforce C) Upload email attachments to Salesforce D) Synchronize contacts and tasks to Salesforce

B) Synchronize calendar appointments to Salesforce C) Upload email attachments to Salesforce D) Synchronize contacts and tasks to Salesforce

Sales representatives can either sell to the media industry, the financial industry, or both. Two Opportunity page layouts were created: the Media Opportunity Page Layout and the Financial opportunity Page Layout. John Doe is a sales representative who only sells to the financial industry. How can it be assured that when John Doe creates an opportunity, the Financial Opportunity Page Layout appears? A) Change the Opportunity tab settings in John Doe's profile to a value of default on". B) Assign the appropriate page layout to John Doe's user record using the active assignment rule C) Create a record type that maps to the appropriate page layout, then enable that record type in John Doe's profile. D) Under John Doe's personal settings, have him select the default record type for his profile for the opportunity object."

C) Create a record type that maps to the appropriate page layout, then enable that record type in John Doe's profile.

An Administrator would like to find out if a former employee has misused company data in Salesforce prior to leaving the company. Which method should be used to verify the employee's activity in Salesforce? A) Log analysis B) Setup audit trail C) Download full login history D) Create a customer report for users.

A) Log analysis

Introducing duplicate account records can be hard to control in a private sharing model. The Account Owner Report can be used to view a list of account records in such a sharing model. What is required to run this report? A) An administrator enabling this feature in the application B) Enabling Modify All Data" permissions on the user profile C) A user to be above an account owner in the role hierarchy D) A sharing rule whereby all accounts owned by the entire organization are shared read-only with the entire organization."

A) An administrator enabling this feature in the application

Which permission is needed to publish a document on Salesforce Content? A) Modify All Data" checked on the user's profile B) " Customize Application" checked on the user's profile C) " Manage Workspaces" checked in the workspace permission definition, or " Modify All Data" check on the user's profile D) " Manage Workspaces" checked in the workspace permissions definition, or " Add Content" checked in the workspace permission definition"

D) " Manage Workspaces" checked in the workspace permissions definition, or " Add Content" checked in the workspace permission definition"

The Add Time Trigger button is unavailable if which of the following are true? Choose 3 Answers A) The rule is activated. B) The rule criteria is set to Every time a record is created or edited" C) The rule is deactivated, but has pending actions in the workflow queue D) A user defines the time triggers using days or hours as the unit of time"

A) The rule is activated. B) The rule criteria is set to Every time a record is created or edited" C) The rule is deactivated, but has pending actions in the workflow queue"

To read or modify Salesforce data, a web application requires which Salesforce technology? A) Force.com data loader B) Visualforce C) AppExchange D) Web Service API

D) Web Service API

The customer support manager needs to create and edit users that are in a subordinate role. One way to accomplish this is by... A) granting login access to the customer support manager B) placing the customer support manager in a super user position C) giving delegated administrative rights to the customer support manager D) creating a sharing rule whereby the customer support manager has edit access to all user records

C) giving delegated administrative rights to the customer support manager

When are Big Deal Alerts triggered? A) Upon the close data of the opportunity B) Upon the receipt of an opportunity update reminder C) Upon the Amount and Probability field thresholds being achieved D) Upon the time- based escalation of an opportunity approval process

C) Upon the Amount and Probability field thresholds being achieved

Which is NOT a place where Salesforce Community can be implemented? A) Partner Portal B) Customer Portal C) Self-Service Portal D) Inside the Salesforce application

C) Self-Service Portal

An administrator wrote a field update action for a workflow rule on a field that is hidden via Field-Level Security. when the workflow rule triggers, what happens to the data in the hidden field? A) The field will fail to update and remain in its original state. B) The field is updated, even though it is hidden C) The field will only update if the rule is triggered by a time-based trigger D) The field will only update if the user has Modify All Data enabled in the profile.

B) The field is updated, even though it is hidden

The Force.com Web Service API can help an administrator manage data in a Salesforce org by.... Choose 3 Answers A) allowing the administrator to mass delete more than 250 records at a time B) allowing an administrator to perform mass updates to records to clean up duplicate data C) giving the administrator a way to perform incremental backups of the data with the APIs data replication method D) allows an administrator to mark certain records stored in Salesforce as archived so that they do not count against the storage limits.

A) allowing the administrator to mass delete more than 250 records at a time B) allowing an administrator to perform mass updates to records to clean up duplicate data C) giving the administrator a way to perform incremental backups of the data with the APIs data replication method

Programmatic features generally consist of hooks and targets. Which of the following are hooks? Choose 2 answers A) Apex Trigger B) Apex Class C) Customer Link D) Customer Button

C) Customer Link D) Customer Button

Which should be used when coding Apex if the code is going to be reused by other developers? A) Classes B) Triggers C) Global Groups D) Managed Packages

A) Classes

With cross-object formula fields, fields can be inserted from objects of which relationship types? Choose 2 answers. A) Master-detail relationships B) Roll-up summary relationships C) Lookup relationships D) Hierarchical Relationships

A) Master-detail relationships C) Lookup relationships

Contact records need to be retrieved that meet the following criteria: all contacts with a mailing address in the state of California or whose last name is equal to Smith. Only the first and last names are needed. An administrator decided to use the Data Loader to retrieve these records using the Export feature. What Salesforce Object Query Language (SOQL) statement could be used to retrieve the desired records? A) Select California " or " Smith " where lastname=" Smith " for contact B) Select firstname, lastname, where lastname= "Smith" OR state= " CA" C) Select state, lastname from contact where lastname=" Smith" AND state="CA" D) Select firstname, lastname, from contact where state= "CA" OR lastname="Smith""

B) Select firstname, lastname, where lastname= Smith" OR state= " CA""

In Salesforce Territory Management, a territory hierarchy is different from a role hierarchy in that it.... A) grants login access to all users in a territory B) supports assigning users to multiple territories. C) automatically assigns users to sales teams in the territory D) gives users in a territory full edit access to all accounts in that territory.

B) supports assigning users to multiple territories.

The Force.com Metadata API allows developers to.... A) add data to their Salesforce orgs B) delete standard fields on customer objects programmatically C) create, update and delete custom objects and fields programmatically D) perform all the actions listed under Setup through a programmatic interface.

D) perform all the actions listed under Setup through a programmatic interface.

Which is NOT an option for customizing Salesforce Community? A) Half-Life B) Categories C) Customized page layouts D) Customized search layouts.

C) Customized page layouts

What are some drawbacks to S-Controls? Choose 3 answers. A) Creating new ones is no longer supported by SFDC B) S-Controls are server side code and much faster than APEX code. C) Not always cross-browser compatible D) S-Controls can slow down the UI (User Interface)

A) Creating new ones is no longer supported by SFDC C) Not always cross-browser compatible D) S-Controls can slow down the UI (User Interface)

What is Data Enrichment? A) Improving Existing data by linking additional data services. B) Systematic collection or organization and analysis of data C) Creating format consistency, removing bad data, and consolidating resources. D) Identifying and merging duplicate records.

A) Improving Existing data by linking additional data services.

What kind of content can be included in a VisualForce Page? Choose 3 answers. A) VisualForce Tags, Force.com Merge tabs. B) Personal Tags C) HTML D) Flash, JAVA

A) VisualForce Tags, Force.com Merge tabs. C) HTML D) Flash, JAVA

Which of the following are Hooks? Choose 3 answers A) S-Controls B) In-line S-Controls C) Custom Links D) Web Tabs

B) In-line S-Controls C) Custom Links D) Web Tabs

Other than the Mass Delete tool, what is another possible approach for mass deleting? Choose 2 answers. A) Data Loader B) Excel Connector C) Delete Button D) Running a Report

A) Data Loader B) Excel Connector

When would you use APEX? Choose 2 answers. A) When you need to process one record at a time B) If you want to attach business logic to a data event C) Use classes when coding APEX that will be used by other developers D) When you can use a custom formula field

B) If you want to attach business logic to a data event C) Use classes when coding APEX that will be used by other developers

What is Data Cleansing? A) Improving existing data by linked additional data services B) Systematic Collection or organization and analysis of data. C) Creating format consistency removing bad data and consolidating resources D) Identifying and merging duplicate records.

C) Creating format consistency removing bad data and consolidating resources

What are three types of S-Controls? Choose 3 answers. A) FTTP B) HTML C) SNIPPET D) URL

B) HTML C) SNIPPET D) URL

How do you take away a userÃ•s ability to run reports while allowing them to view the report? A) Remove the Ã’Run ReportsÃ“ or Ã’Create and Customize ReportsÃ“ from their profile. B) Adding Ã’Cannot Run ReportsÃ“ or Ã’Cannot Create and Customize Reports to their profile. C) Adding Ã’Manage UserÃ“ permissions to their profile. D) Remove Ã’View All DataÃ“ permission from their profile.

A) Remove the Ã’Run ReportsÃ“ or Ã’Create and Customize ReportsÃ“ from their profile.

What are the four pillars of Salesforce Success? A) Apps, Force.com Platform, Community, AppExchange B) Apps, Force.com Platform, Community, Ideas C) Force.com Platform, Community, Ideas, AppExchange D) Apps, Community, AppExchange, Ideas

A) Apps, Force.com Platform, Community, AppExchange

When should you consider the System Debug Log? Choose 3 answers. A) Workflow Rules B) Custom Formula Fields C) Assignment Rules D) Escalation Rules

A) Workflow Rules C) Assignment Rules D) Escalation Rules

Is it possible to add actions to existing steps within an activated approval process? A) No B) Yes C) Only when it is a time-dependent action

B) Yes

What Objects can the Mass Delete Tool be used with? Choose 3 answers. A) Accounts B) Solutions C) Leads D) Custom Objects

A) Accounts B) Solutions C) Leads

What are the two major pieces to S-Controls? A) Hooks and Controllers B) Controllers and Protectors C) HTML & Java Script D) Visual Presentation & Functional/code

C) HTML & Java Script

Can Ideas be used in the Self-Service Portal? A) Yes Ã They can also be used in Customer and Partner Portals B) No Ã They can only be used in Customer and Partner Portals C) No Ã Ideas cannot be used in any portals D) Yes Ã Only if the portal has a custom manager custom profile associated to them.

B) No Ã They can only be used in Customer and Partner Portals

What is a Data Set? A) Profile for Mobile Setup B) Change Set C) When information is available on your internal server D) When information is available on your Salesforce Server

A) Profile for Mobile Setup

How can Administrators examine what configuration changes have been made? A) Setup / Application Setup / Administration / Create / Setup Changes B) Use Dream Factory Snapshot or other metadata API-based Tool C) Run reports on Last Modified By D) Go to a list view

B) Use Dream Factory Snapshot or other metadata API-based Tool

What are the symptoms of a sharing model that is too private? Select all that apply. A) Lots of duplicate records. B) Users always have to manually share records. C) There are a large number of sharing rules in the organization D) Administrators have a lot of requests for more record access E) Only A, C, and D

A) Lots of duplicate records. B) Users always have to manually share records. C) There are a large number of sharing rules in the organization D) Administrators have a lot of requests for more record access

What can Delegated Administrators cannot do? Select all that apply. Choose 2 A) Create New Profiles B) Assign Profiles C) Add fields to page layouts D) Create fields

A) Create New Profiles D) Create fields

How many days of Setup Audit History can be downloaded? A) 180 B) 90 C) 30 D) 60

A) 180

What skill set is required to work with outbound messages? A) WSDL B) APEX Code C) Programmatical skill set working with programming languages such as C# or Java D) API

C) Programmatical skill set working with programming languages such as C# or Java

True or False: File Attachment count towards complimentary data storage. A) True B) False

B) False

What is the difference between locking an Opportunity with an Approval Process and changing the record type to a page layout with all read-only fields? A) When an Opportunity is locked, the submitter can edit it at any time to resubmit the record. B) The edit button is disabled and a lock symbol appears on the record if it is submitted to the approval process. C) No one can edit the record type with the read only fields and anyone can edit a locked record. D) Once denied the record will stay locked in the approval process.

B) The edit button is disabled and a lock symbol appears on the record if it is submitted to the approval process.

What is Data Migration? A) Transferring data from one organization to another B) Transferring data from your companyÃ•s website to your Salesforce instance C) Transferring data from your Salesforce instance to your companyÃ•s website.

A) Transferring data from one organization to another

What cannot be customized in Content? A) Search Layouts B) Half-life C) Page Layout D) Communities

C) Page Layout

What is a benefit of web services? A) 30+ operations or methods supported B) Few Objects or Entities supported C) WSDL D) HTML based

A) 30+ operations or methods supported

When wouldn't you use APEX? Choose 2 A) Adding Visual Elements to the UI (VisualForce) B) Add Business Logic that only applies when accessing data through the UI C) Integrating a third party system that does not support web services D) Add functionality to an S-Control or Composite Application to process one record at a time

A) Adding Visual Elements to the UI (VisualForce) B) Add Business Logic that only applies when accessing data through the UI

What permission do you need to run the System Debug Log? A) System Debug Log B) Manage Users C) Modify All Data D) View All Data

D) View All Data

What are some symptoms of a sharing model that is too public? Choose 2 answers. A) Dirty Data B) Lots of Duplicate Records C) Data has been stolen D) There are a large number of sharing rules in the organization.

A) Dirty Data C) Data has been stolen

When should you use APEX to solve a business problem? Choose 2 answers. A) When attaching business logic to a web event B) When attaching business logic to a data event C) When processing one record at a time D) When processing multiple records at a time

B) When attaching business logic to a data event D) When processing multiple records at a time

Is it possible to modify apps downloaded from the AppExchange? A) Yes, only if they are a managed package. B) Yes, only if they are not a managed package. C) No

B) Yes, only if they are not a managed package.

What AppExchange partner allows you to easily web-enable any object without needing to use the API to develop custom web integration? A) Salesforce-to-Salesforce B) Model Metrics Web2Anything C) LPL D) LPO

B) Model Metrics Web2Anything

What is DAAS? A) Developer Service Training B) Development As A Service C) Force.com Metadata API D) IDE/Code-share

B) Development As A Service

Where is additional information about the Excel-Connector available? A) https://www.apexdevnet.com B) https://www.salesforce.com/developer C) Help & Training D) IdeasExchange

A) https://www.apexdevnet.com

What is an example of Web-to-X usage? A) Candidates apply to a position directly on a website and their information is stored in Salesforce. B) You can update your CompanyÃ•s website from Salesforce C) You can schedule data updates from your website to Salesforce.

A) Candidates apply to a position directly on a website and their information is stored in Salesforce.

True or False: Is it possible to incorporate web services API Calls into S Controls? A) True B) False

A) True

What are some characteristics of web applications or web controls? Choose 3 answers. A) Runs on a customer hosted web server B) Has a custom UI (Generally ASPNET or JSP) C) It is not possible to incorporate web services API Calls into S-Controls D) Are generally used for highly customized UI or Business logic functionality that cannot be accommodated by S-Controls

A) Runs on a customer hosted web server B) Has a custom UI (Generally ASPNET or JSP) D) Are generally used for highly customized UI or Business logic functionality that cannot be accommodated by S-Controls

What is Data Management? A) Improving existing data by linking additional data services. B) Systematic collection or organization and analysis of data C) Creating format consistency, removing bad data, and consolidating resources. D) Identifying and merging duplicate records.

B) Systematic collection or organization and analysis of data

What is Data Enrichment? A) Identifying and merging duplicate records. B) Systematic collection or organization and analysis of data C) Creating format consistency, removing bad data, and consolidating resources. D) Improving existing data by linking additional data services.

A) Identifying and merging duplicate records.

What is Force.com Site? A) A single custom object hosted by Salesforce.com B) A single custom webpage hosted by Salesforce C) A single custom web-to-lead form hosted by Salesforce D) A single custom web-to-lead WSDL not hosted by Salesforce

B) A single custom webpage hosted by Salesforce

What are some ways to back up your data? Choose 3 answers. A) Data Loader (Export feature) B) Full data export or weekly data export C) Store your data locally D) Run Reports

A) Data Loader (Export feature) B) Full data export or weekly data export D) Run Reports

When would you use a web app or web controls? A) Highly customized UI or Business logic functionality that cannot be accommodated by S-Controls B) Highly customized UI or Business logic functionality that cannot be accommodated by VisualForce C) Highly customized UI or Business logic functionality that cannot be accommodated by custom formula fields D) Highly customized UI or Business logic functionality that cannot be accommodated by custom summary fields

A) Highly customized UI or Business logic functionality that cannot be accommodated by S-Controls

How can you measure adoptions beyond just logins? Choose 3 answer. A) Decrease Login Session Timeouts B) Track how often users are using new features after training sessions. C) Run spot checks on Data D) Track training sessions in SFDC

B) Track how often users are using new features after training sessions. C) Run spot checks on Data D) Track training sessions in SFDC

What are some differences between VisualForce and S-Controls? Choose the best answer. A) Complete control of UI B) Complete control of UI, easy to create code, more manageable C) Client side D) All of the above.

B) Complete control of UI, easy to create code, more manageable

Where you can see the SFDC release information? Choose 3 A. AppExchange B. IdeaExchange C. Success D. Salesforce.com

B. IdeaExchange C. Success D. Salesforce.com

Personal tags can be viewed by Admins A. True B. False

B. False

How we to get access to prerelease developer feature of Salesforce? A. Only Developer Edition can get access B. Only Salesforce AppExchange Partner can get early access to pre-release feature to test their existing AppExchange C. We have to contact Salesforce support to get access D. DonÃ•t remember this option

C. We have to contact Salesforce support to get access

What is not supported by Content? A. Custom Field B. Custom Page layout C. Validation D. Workflow

B. Custom Page layout

Who can publish the article on Knowledge? A. User with Ã’Manage ArticleÃ“ and CRUD on Article Type B. User with Archive Articles in public Group

A. User with Ã’Manage ArticleÃ“ and CRUD on Article Type

Communities are not supported by: A. Partner Portal B. Customer Portal C. Self service Portal D. Internal Salesforce user

C. Self service Portal

Which cannot be customized in Ideas? A. Search layouts B. Half Life C. Page layout D. Communities

C. Page layout

What can be customized in content? (choose 2) A. Content type B. Validation rules C. Page layouts D. Content Value

A. Content type B. Validation rules

What are included in Force.com platform? Choose 3 A. Ideas B. Appexchange C. UI D. Global Trusted Infrastructure

B. Appexchange C. UI D. Global Trusted Infrastructure

What user permissions are needed to add content? A. Marketing user B. Manage Workspace C. Delegated Administration D. Add Content

D. Add Content

As an end user what are two things you can do in content? Choose 2 A. Read B. Edit C. Subscribe D. Post

A. Read C. Subscribe

Ideas can be used in the self service portal. A. True B. False

B. False

Personal tags can be viewed by Admins A. True B. False

B. False

What is true about Idea Comments? A. They are used to vote for new functionality B. They are used for points C. Admin can get emails based on Comments

C. Admin can get emails based on Comments

What is possible using Content? Choose 3 A. Publish content to companyÃ•s website B. Track Recipient activity C. Share content using link with outside your company D. Share content inside your organization

B. Track Recipient activity C. Share content using link with outside your company D. Share content inside your organization

What is used to manage Content? Choose 2 A. Libraries B. Directories C. Folders D. Links

A. Libraries D. Links

Which is the part of Force.com platform Choose 2 A. Force.com IDE B. Sandbox C. Metadata API

B. Sandbox C. Metadata API

What is not possible using Declarative Programming language? A. Create : Create a new Record B. Update : Auto Update the fields in the Record with Dynamic Values C. Integration : Send Message to external System D. Delete : Delete existing Record

B. Update : Auto Update the fields in the Record with Dynamic Values

What is the fastest way to communicate new release information to your end users? A. Feature detail pages B. Detailed release notes C. Admin preview document D. Discover button in application

B. Detailed release notes

Which function can be used to compare the expression or fields with the list of static values. Choose 2 A. ISNumber B. CONTAINS C. VALUE D. ISPICKVAL

D. ISPICKVAL B. CONTAINS

What can be used to reduce the size of Formula field? (Choose 2) A. CASE B. CONTAINS C. IF

A. CASE B. CONTAINS

A Salesforce object can exist independent of an application. A. True B. False

A. True

By Custom button what all you can call? A. VF Controller B. Apex Trigger C. Apex Class

A. VF Controller

How many characters a formula field can support (including spaces, return characters, and comments)? A. 200 B. 300 C. 1900 D. 3900

D. 3900

A company called Universal Containers would like to track bugs within Salesforce. The company needs to track the bug's severity and type as well as its status and description. Bugs should be related to Cases, but the bug's owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements? A. Create a section on the case page layout. B. Create a field on cases. C. Create a custom object for bugs and relate it to cases. D. Create a relationship between the standard bug object and the standard case object.

C. Create a custom object for bugs and relate it to cases

Custom Button can be used on A. Detail Page layout, Search Layout, List views B. Detail Page Layout C. Search Layout D. List Views

A. Detail Page layout, Search Layout, List views

What is true about Custom Button? Choose 2 A. It is displayed on right side of standard button B. It is displayed on top of page layout C. It is displayed on top and bottom of page layout D. It is displayed on left side of standard button

A. It is displayed on right side of standard button C. It is displayed on top and bottom of page layout

Universal container wants to implement a system. There are specific unique values that needs to be related to objects. What is best way to implement it? A. Create a custom object and create lookup from other object to it B. Create multiple unique picklist values

A. Create a custom object and create lookup from other object to it

What is true about cross object formula fields? (Select 2) A. Fields on Parent can be referred B. Fields on Grand Parent can be referred C. Fields on Parent can be referred only using lookup D. Fields on Grand Parent can only be referred using Master Details

A. Fields on Parent can be referred B. Fields on Grand Parent can be referred

When submitting case to IT support of Sales force to get the investigation log of some former employee, what they will not provide? A. Encrypted log file B. Coaching on how to translate the log file to get information C. Password to decrypt the log

C. Password to decrypt the log

Which of the following are true for Territory Management? A. The ability to use account criteria to expand a private sharing model. B. A territory is a collection of accounts and users where the users have at least read access to the accounts C. Territory is collection of accounts and contacts. D. There can be only one forecast one user which is independent from territory. E. Territory Hierarchy is same as Role Hierarchy.

B. A territory is a collection of accounts and users where the users have at least read access to the accounts

What is true about Territory Assignment Rule? Choose 2 A. Rules Run when an Account updated or created via Connect offline B. Rules Run If an account created by Salesforce Mobile C. Rules Run when duplicate accounts merged. D. Rules Run when products updated in Opportunity.

B. Rules Run If an account created by Salesforce Mobile C. Rules Run when duplicate accounts merged.

Universal Containers like to track Application Bugs within Salesforce. The company needs to track the bug's severity, type, status and description. Bugs should be related to Cases, but owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements? A. Create a section on the case page layout B. Create a field on cases C. Create a custom object for bugs and relate it to cases D. Create a relationship between the standard bug object and the standard case object

C. Create a custom object for bugs and relate it to cases

On Salesforce console if a user want to see more fields in Parent object mini layout while viewing Child Detail Page A. Change Mini Page Layout B. Change Page Layout C. Change Console Layout D. Change Mini Console layout

A. Change Mini Page Layout

Criteria - Based sharing rules cannot be created for which Object? A. Accounts B. Opportunities C. Cases D. Solutions E. Contacts F. Custom objects

D. Solutions

When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast? A. Opportunity Close Date Only B. Product Date Only C. Schedule Date Only D. Commit Date E. Opportunity Close Date, Product Date, Schedule Date

E. Opportunity Close Date, Product Date, Schedule Date

System admin wants to ensure that any user should not be able to edit the Account of other User. A. Remove Edit permission from profile B. Set OWD for account as private C. Set OWD for account as public read

C. Set OWD for account as public read

In Salesforce Territory Management, a territory hierarchy is different from a role hierarchy in that it grants login access to all users in a territory. A. supports assigning users to multiple territories. B. automatically assigns users to sales teams in the territory. C. gives users in a territory full edit access to all accounts in that territory.

A. supports assigning users to multiple territories.

Describe the use cases for Delegated Administration ( Choose 6) A. Create/edit users and reset passwords B. Create default sales teams C. Create personal groups for users D. Assign users to specified profiles E. Login as a user who has granted login access F. Manage custom objects G. They help to assign routine admin tasks to others H. Take the weight off of other Application

A. Create/edit users and reset passwords B. Create default sales teams C. Create personal groups for users D. Assign users to specified profiles E. Login as a user who has granted login access F. Manage custom objects

What system admin should not do while setting up the Login hours for any profile? A. Do not add system admin to that profile B. DonÃ•t remember wrong options

A. Do not add system admin to that profile

What are the two questions that you should ask yourself when trying to decide how to set Organization Wide Default permissions for an object? Select all that apply: A. Who is the most restricted user? B. How often will users change roles? C. Who is the least restricted user? D. Are there objects that should not be viewed/edited by a user? E. All of the Above F. None of the Above

D. Are there objects that should not be viewed/edited by a user?

Which are not a capability of a delegated administrator? A. Create/edit users and reset passwords B. Create custom fields C. Create default sales teams D. Create personal groups for users E. Create Custom Objects F. Assign users to specified profiles G. Login as a user who has granted login access

B. Create custom fields

Delegated Groups Detail can define which of the following EXCEPT: A. Delegated Administrators B. User Administration (Roles) C. User Administration (Roles and Subordinates) D. Profiles E. Custom Object Administration

B. User Administration (Roles)

If you implement Territory Management, your role hierarchy will be copied to your Territory structure. A. True B. False

B. False

What are the system prerequisites for Territory Management? Choose 2 A. Customizable Forecasting Enabled B. Sales Teams Set up C. Marketing Users enabled D. Sandbox enabled

A. Customizable Forecasting Enabled D. Sandbox enabled

What should system admin do while changing wide default sharing model? Choose 2 answer A. Export all data using data loader B. Define a lockout period C. Send email to all employees

A. Export all data using data loader B. Define a lockout period

When add Time Trigger button is disabled (OR When we cannot add Time Trigger in Workflow)? Choose 3 A. Every time Record is created or updated B. When Workflow is Active C. When Workflow is Inactive D. When workflow is Inactive but there is pending action in Queue

A. Every time Record is created or updated B. When Workflow is Active D. When workflow is Inactive but there is pending action in Queue

What is the minimum permission required for a user to be approver of any record? A. Read only permission on Object B. Modify All permission on profile C. View All permission on profile

A. Read only permission on Object

Universal Container has a Time based Workflow on Opportunity which has been deactivated by their system admin. Select which is true. Choose 2 A. All time based action will be removed from the queue as soon as WF deactivated. B. Time Action will be removed from the queue once Opportunity related record is deleted C. Time Action will be removed from the queue once Opportunity related record is updated D. Time Action will be removed from the queue once we insert a record in Opportunity.

B. Time Action will be removed from the queue once Opportunity related record is deleted C. Time Action will be removed from the queue once Opportunity related record is updated

An organization has decided to manage hiring and positions. A custom object has been created to manage all new job positions. All positions below $50,000 must be approved by the hiring manager, and positions above $50,000 must be approved by the hiring manager, and the regional hiring manager. What would a developer use to declaratively fulfill the requirement? Select which is true A. Apex Code, to check the positionÃ•s salary and assign to the appropriate resource for approval B. Approval process C. Validation rules D. Dynamic Routing Approval

D. Dynamic Routing Approval

Universal Containers require an approval process on Campaigns where campaigns required approving by Area managers. Once the Campaign submitted for approval which of the following is true? A. User can update actual cost in campaign after it is submitted for approval. B. User can add campaign members after submitted for approval. C. Record is lock for editing and none of above option a and b are possible. D. None of above.

B. User can add campaign members after submitted for approval.

If you have an email campaign and a telemarketing campaign that both influenced the same opportunity, and you designated the email campaign as the primary campaign source, the campaign statistics opportunities fields will be populated for the? A. Email Campaign B. Telemarketing Campaign C. Both Campaigns D. Blank

A. Email Campaign

An administrator has created a time-based workflow that escalates a Lead record 10 days after it has been created if no updates have occurred. What is the best way for the developer to test that the new time based workflow rule is functioning? A. Create a new lead record; view the outbound messages queue B. Setup the developer for time-based workflow queue; create a new lead record; view the time-based workflow queue C. Create a new lead record; view the time-based workflow queue D. None of the Above

B. Setup the developer for time-based workflow queue; create a new lead record; view the time-based workflow queue

What is the sequence of Workflow action ? A. DonÃ•t remember wrong options B. Field Update, Task, Email, Outbound Message

B. Field Update, Task, Email, Outbound Message

What if million dollar deal and you have to bypass manager and get approval from CEO? A. An administrator wrote a field update action for a workflow rule on a field that is hidden via Field-Level Security. When the B. workflow rule triggers, what happens to the data in the hidden field? C. The field will fail to update and remain in its original state. D. The field is updated, even though it is hidden. E. The field will only update if the rule was triggered by a time-based trigger. F. The field will only update if the user has Modify All Data" enabled in the profile. G. None of the Above"

D. The field is updated, even though it is hidden.

What triggers the Big Deal alert? Select all that apply: Choose 2 A. Opportunity Amount B. Closing Date C. Sales process stage D. Probability Threshold

A. Opportunity Amount D. Probability Threshold

If a new validation rule is created and there is data already stored that violates the rule, when will Salesforce catch the problem? A. When the record is first viewed B. When the record is edited C. When the record is edited, then saved D. Immediately

C. When the record is edited, then saved

Validation rules help in business process for(Select two) A. Validating ranges B. Validating data types C. Validating Page Layouts D. Validating Buttons

A. Validating ranges B. Validating data types

What can be Alert used for Workflow? A. Task Assigning to specific user B. Field Update C. Opportunity Time Based Escalation D. Opportunity Field Update

A. Task Assigning to specific user

Universal container wants once a Stage of Opportunity is set to Analysis, in 2 days stage should be flagged as red and notification mail should be sent to CEO. What should be done? A. Create a validation rule to stop editing stage after 2 days B. Create a Workflow Approval Process to mark stage red C. Create a formula field to stop editing after 2 days D. Create a workflow time trigger to send an email to CEO after 2 days

D. Create a workflow time trigger to send an email to CEO after 2 days

Suri has the read" permission for the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit. A. Yes B. No

Both a sharing rule and an account team give Jose access to the Dixon Chemical account. The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account. A. Yes C. No

A. Yes

Tom's account page layout makes the Rating field required, but his field-level security settings make the field read-only. Will Tom be able to edit the Rating field? A. Yes B. No

B. No

Assuming that the training sandbox will contain approximately 50MB of production data and be refreshed after every training session, which type of sandbox can be used to train users on new functionality that has recently been deployed to production. A. Full Sandbox B. Configuration-only C. Developer Sandbox

B. Configuration-only

Which deployment tools allow you to manage changes in a source-code control system? (Select all that apply) A. Change sets B. Force.com IDE C. Force.com Migration Tool

B. Force.com IDE C. Force.com Migration Tool

What metadata components cannot be deployed to another organization using change sets? (Select all that apply) A. Approval processes B. Custom fields C. Page layouts D. Assignment rules E. Role hierarchy

A. Approval processes D. Assignment rules E. Role hierarchy

What happens when an administrator create a custom tab for a custom object? (Select all that apply) A. The custom object has a home page. B. Users can search for records of the customer object. C. New records of the custom object can only be accessed from the related list on the parent record. D. A custom app containing the custom tab is automatically created. E. New records of the custom object can be created from the sidebar.

A. The custom object has a home page. B. Users can search for records of the customer object. E. New records of the custom object can be created from the sidebar.

Which statement is TRUE for a master-detail relationship? Select all that apply. A. Record access of detail records are controlled by the master record. B. A master record and a related detail record can have different owners. C. Deleting a master record, also deletes the detail record. D. A detail record can be shed using sharing rules

A. Record access of detail records are controlled by the master record. C. Deleting a master record, also deletes the detail record.

What is a benefit of creating a custom app for users? A. Provide users with a place to share and install apps. B. Allow users to manage custom objects and tab. C. Gives users access to the tabs and records they need. D. Differentiates standard and custom objects for users

C. Gives users access to the tabs and records they need.

What privileges can be given to delegated administrator? (Select all the apply) A. Modify the role hierarchy. B. Create and edit users. C. Assign users to specified profiles. D. Modify profile permissions. E. Manage custom objects.

B. Create and edit users. C. Assign users to specified profiles. E. Manage custom objects.

How can Tonya enforce that the Region field contains a value regardless of how the lead is created? A. Make the Region field universally required. B. Make the Region field required on the page layout. C. Create a validation rule on the Region Field.

C. Create a validation rule on the Region Field.

Which tools can be use to reduce the number of existing duplicate records? A. Merge Wizard B. Dashboard Pack C. AppExchange solutions D. Apex Trigger

A. Merge Wizard C. AppExchange solutions

What records can be cleaned and enriched using Data.com? (Select all that apply.) A. Accounts B. Contacts C. Opportunities D. Campaigns E. Leads

A. Accounts B. Contacts E. Leads

What type of information can be recorded in a debug log? (Select all that apply) A. Workflow B. Data Storage C. Validation D. Database E. License

A. Workflow C. Validation D. Database

What functionality can be used to create a new related record when a user saves a record? A. Validation rule. B. Workflow rule. C. Visualforce page. D. Apex trigger.

D. Apex trigger.

How can a Visualforce page be incorporated into the Salesforce UI? (Select all that apply) A. Creating a customer button or link. B. Creating an Apex trigger. C. Customizing a search layout. D. Overriding a standard button.

A. Creating a customer button or link. D. Overriding a standard button.

What preparations should be completed prior to creating an approval process? (Select all that apply) A. Create email templates. B. Add approval steps. C. Set the process details. D. Enable Chatter Approvals.

A. Create email templates. D. Enable Chatter Approvals.

What actions occur before a request enters the first approval step? A. Final approval actions B. Final rejection actions C. Initial submission actions D. Step actions

C. Initial submission actions

What tools are available to help troubleshoot issues with an approval process? (Select all that apply) A. Approval History related list B. Visualforce Pages C. Salesforce email logs D. Apex triggers

A. Approval History related list C. Salesforce email logs

Which element would you use to route the flow differently based on whether the customer is interested in the product promotion, shipping promotion, or not interested? A. Step B. Screen C. Decision D. Assignment

C. Decision

Which element would you use to determine if the customer is interested in a product or shipping promotion. A. Step B. Decision C. Assigment D. Screen

D. Screen

What element would you use to set an opportunity name variable to Product Promotion"? A. Record Update B. Record Create C. Assignment D. Decesion

C. Assignment

Which element would you add to create a new opportunity record? A. Record Update B. Record Lookup C. Record Delete D. Record Create

D. Record Create

Which element would you use to wrap up cross-selling and the call? A. Step B. Screen C. Decision D. Assignment

B. Screen

How many versions of a flow can be active at one time? A. 1 B. 2 C. 3. D. 4

A. 1

What are the different ways a flow can be deployed? (Select all the apply) A. Custom button B. Custom link C. Visualforce page D. Apex Trigger E. Field Updates

A. Custom button B. Custom link C. Visualforce page

Identify the advantages of declarative customization.(Select all the apply.) A. Enhance security B. Ease of upgrades C. Ease of maintenance. D. No requirements for programming knowledge F. Ability to extend beyond standard functionality

B. Ease of upgrades C. Ease of maintenance. D. No requirements for programming knowledge

Force.com is multi-tenant. What does this statement mean? A. It can share hardware and other infrastructure. B. Multiple resources can work on it at the same time. C. It can be deployed at multiple locations. D. There are multiple features to protect your data.

A. It can share hardware and other infrastructure.

What is an S-Control? A. A custom field that has dependent states B. A custom web page not hosted by SFDC C. Another name for a roll up summary D. None of the above

B. A custom web page not hosted by SFDC

S-Controls are only triggered through the user interface. A. True B. False

A. True

What are the three types of S-Controls? A. HTML, Component, Controller B. AJAX, Component, Controller C. HTML, Snippet, URL D. AJAX, Snippet, URL

C. HTML, Snippet, URL