ADM-201 V12.0

Question 1

Inline editing updates the field when?

1. The field is saved/updated
2. When the record is saved/updated
3. When the return key is pressed
4. None of the Above

Answer 1

Inline editing updates the field when?

1. The field is saved/updated
2. When the record is saved/updated
3. When the return key is pressed
4. None of the Above

Question 2

If a company opts to use Custom Fiscal Years, they cannon use the standard forecasting option.

1. True
2. False

Answer 2

If a company opts to use Custom Fiscal Years, they cannon use the standard forecasting option.

1. True
2. False

Question 3

Which of th efollow are not standard objects?

1. Opportunities
2. Solutions
3. Job Applications
4. Accounts
5. Campaigns

Answer 3

Which of th efollow are not standard objects?

1. Opportunities
2. Solutions
3. Job Applications
4. Accounts
5. Campaigns

Question 4

Which of the following are part of the Service Cloud offering? (Choose all that apply.)

1. Opportunities
2. Knowledge
3. Entitlements
4. Campaigns
5. Quotes

Answer 4

Which of the following are part of the Service Cloud offering? (Choose all that apply.)

1. Opportunities
2. Knowledge
3. Entitlements
4. Campaigns
5. Quotes

Question 5

Locale settings control how users view date formats, time formats and number formats.

1. True
2. False

Answer 5

Locale settings control how users view date formats, time formats and number formats.

1. True
2. False

Question 6

If the company locate is set to US English, all users will have a default locale of US English and this cannot be changed.

1. True
2. False

Answer 6

If the company locate is set to US English, all users will have a default locale of US English and this cannot be changed.

1. True
2. False

Question 7

If your company’s fiscal year follow the Gregorian calendar, you must use Custom Fiscal Years.

1. True
2. False

Answer 7

If your company’s fiscal year follow the Gregorian calendar, you must use Custom Fiscal Years.

1. True
2. False

Question 8

In order to enable multi-currency feature in Salesforce, you must.

1. Conatct Salesforce.com
2. Check the Enable Multi-currency checkbox in your Chatter profile
3. Operate your business in at least two different countries
4. You cannot enable this feature once you’ve implemented Salesforce

Answer 8

In order to enable multi-currency feature in Salesforce, you must.

1. Conatct Salesforce.com
2. Check the Enable Multi-currency checkbox in your Chatter profile
3. Operate your business in at least two different countries
4. You cannot enable this feature once you’ve implemented Salesforce

Question 9

Which feature effectivly allow you to “lock” the conveted amount on closed opportunities?

1. Locale
2. Company Profile
3. Multi-Currency
4. Advanced Currency Managment
5. None of the above

Answer 9

Which feature effectivly allow you to “lock” the conveted amount on closed opportunities?

1. Locale
2. Company Profile
3. Multi-Currency
4. Advanced Currency Managment
5. None of the above

Question 10

User interface settings are global settings and apply to all users of an org.

1. True
2. False

Answer 10

User interface settings are global settings and apply to all users of an org.

1. True
2. False

Question 11

Which of the follow are ture about List Views? (Choose all that apply.)

1. Save list views for future use.
2. Specify which groups of users have access to list view.
3. Pring list views.
4. Follow records and view related Chatter posts.
5. Export List View data to Excel
6. All of the above

Answer 11

Which of the follow are ture about List Views? (Choose all that apply.)

1. Save list views for future use.
2. Specify which groups of users have access to list view.
3. Print list views.
4. Follow records and view related Chatter posts.
5. Export List View data to Excel
6. All of the above

Question 12

A________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.

1. Role
2. Chatter Feed
3. Profile
4. Company Profile

Answer 12

A________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.

1. Role
2. Chatter Feed
3. Profile
4. Company Profile

Question 13

Which of the following is not a standard Profile? (Choose all that apply.)

1. System Administrator
2. Read Only
3. Marketing Director
4. Partner Portal User
5. Standard Administrator

Answer 13

Which of the following is not a standard Profile? (Choose all that apply.)

1. System Administrator
2. Read Only
3. Marketing Director
4. Partner Portal User
5. Standard Administrator

Question 14

A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.

1. True
2. False

Answer 14

A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.

1. True
2. False

Question 15

Standard profile permission cannont be edited.

1. True
2. False

Answer 15

Standard profile permission cannont be edited.

1. True
2. False

Question 16

System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden)

1. True
2. False

Answer 16

System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden)

1. True
2. False

Question 17

If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.

1. Delete their user record
2. De-activate their user record
3. Delete any accounts or contacts owned by that user
4. None of the above

Answer 17

If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.

1. Delete their user record
2. De-activate their user record
3. Delete any accounts or contacts owned by that user
4. None of the above

Question 18

An active user record consumes a license.

1. True
2. False

Answer 18

An active user record consumes a license.

1. True
2. False

Question 19

A system administrator can opt to lock users out of Salesforce or if they exceed a certain number of failed login attempts.

1. True
2. False

Answer 19

A system administrator can opt to lock users out of Salesforce or if they exceed a certain number of failed login attempts.

1. True
2. False

Question 20

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Choose all that apply.)

1. The Login History related list on the user’s record
2. The user’s profile
3. Manage Users | Login History
4. Call salesforce.com Support

Answer 20

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Choose all that apply.)

1. The Login History related list on the user’s record
2. The user’s profile
3. Manage Users | Login History
4. Call salesforce.com Support

Question 21

What should a system administrator use to disable an application for a group of users?

1. Sharing Rules
2. Web tabs
3. Page layouts
4. Profiles
5. Roles

Answer 21

What should a system administrator use to disable an application for a group of users?

1. Sharing Rules
2. Web tabs
3. Page layouts
4. Profiles
5. Roles

Question 22

To prevent a user form loggin into Salesforce org outside normal buisness hours, the System Administrator would do this in:

1. The user record
2. The user’s profile record
3. Network settings
4. The role hierarchy
5. None of the above

Answer 22

To prevent a user form loggin into Salesforce org outside normal buisness hours, the System Administrator would do this in:

1. The user record
2. The user’s profile record
3. Network settings
4. The role hierarchy
5. None of the above

Question 23

If a user tried to login outside the IP range specified in their profile, the result will be.

1. They will be logged in as a normal
2. The will have to reset their password
3. They will be prompted to activate their computer
4. They will be denied access
5. None of the above

Answer 23

If a user tried to login outside the IP range specified in their profile, the result will be.

1. They will be logged in as a normal
2. The will have to reset their password
3. They will be prompted to activate their computer
4. They will be denied access
5. None of the above

Question 24

When a user logs in the first time Salesforce, the following takes place (Choose all that apply.)

1. A cookie is placed in the browser
2. Pop ups are automatically disabled
3. Their IP address is added to a trusted list
4. They are prompted to answer a security question

Answer 24

When a user logs in the first time Salesforce, the following takes place (Choose all that apply.)

1. A cookie is placed in the browser
2. Pop ups are automatically disabled
3. Their IP address is added to a trusted list
4. They are prompted to answer a security question

Question 25

The system administrator needs to prevent telesales teams from loggin inot Salesforce outside of the office. How will he/she do this?

1. There is not a way to do this
2. Setup | Security Controls | Network Access and specify team’s range of IP addresses
3. Add the range of IP addresses to the team’s profile(s)
4. Contact salesforce.com as this feature must be enabled

Answer 25

The system administrator needs to prevent telesales teams from loggin inot Salesforce outside of the office. How will he/she do this?

1. There is not a way to do this
2. Setup | Security Controls | Network Access and specify team’s range of IP addresses
3. Add the range of IP addresses to the team’s profile(s)
4. Contact salesforce.com as this feature must be enabled

Question 26

Permission sets can replace the need for profiles.

1. True
2. False

Answer 26

Permission sets can replace the need for profiles.

1. True
2. False

Question 27

Only 1 permission set can be assigned to a user.

1. True
2. False

Answer 27

Only 1 permission set can be assigned to a user.

1. True
2. False

Question 28

Used to set the default levels of access for users to records they do not own.

1. Organization Wide Defaults
2. Roles Hierarchy
3. Profiles
4. Sharing Rules
5. Manual Sharing

Answer 28

Used to set the default levels of access for users to records they do not own.

1. Organization Wide Defaults
2. Roles Hierarchy
3. Profiles
4. Sharing Rules
5. Manual Sharing

Question 29

If a user has public read-only access to records [that he/she does not own], the following are true. (Choose all that apply.)

1. The user can view the record but not edit it
2. The user can view and delete the record, but not edit it
3. The user can change the owner of the record
4. The user can search for the record
5. The user can report on the record

Answer 29

If a user has public read-only access to records [that he/she does not own], the following are true. (Choose all that apply.)

1. The user can view the record but not edit it
2. The user can view and delete the record, but not edit it
3. The user can change the owner of the record
4. The user can search for the record
5. The user can report on the record

Question 30

If there are any users in the organization that shouldn’t have view access to Account records, the OWD for Accounts should be set to:

1. Public Read Only
2. Public Read/Write/Transfer
3. Private
4. None of the above

Answer 30

If there are any users in the organization that shouldn’t have view access to Account records, the OWD for Accounts should be set to:

1. Public Read Only
2. Public Read/Write/Transfer
3. Private
4. None of the above

Question 31

In a private sharing model, the following can be used when Role Hierarchy alone isn’t sufficient when providing record access to users (Choose all that apply.)

1. Forecasting
2. Sharing rules
3. Manual Sharing
4. Teams (Account, Sales and Case)
5. Apex Triggers

Answer 31

In a private sharing model, the following can be used when Role Hierarchy alone isn’t sufficient when providing record access to users (Choose all that apply.)

1. Forecasting
2. Sharing rules
3. Manual Sharing
4. Teams (Account, Sales and Case)
5. Apex Triggers

Question 32

Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.

1. True
2. False

Answer 32

Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.

1. True
2. False

Question 33

Public groups can be used to simplify the creation of sharing rules for Administrators.

1. True
2. False

Answer 33

Public groups can be used to simplify the creation of sharing rules for Administrators.

1. True
2. False

Question 34

Public groups can be any combination of other public groups, users, roles and ________.

1. Profile
2. Roles & subordinates
3. Managers
4. None of the above

Answer 34

Public groups can be any combination of other public groups, users, roles and ________.

1. Profile
2. Roles & subordinates
3. Managers
4. None of the above

Question 35

Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?

1. Notify the product manager using opportunity update reminders
2. Use similar opportunities to show opportunities related to the product manager
3. Enable account teams and allow users to add the product manager
4. Enable sales teams and allow users to add the product manager

Answer 35

Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?

1. Notify the product manager using opportunity update reminders
2. Use similar opportunities to show opportunities related to the product manager
3. Enable account teams and allow users to add the product manager
4. Enable sales teams and allow users to add the product manager

Question 36

Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.

1. True
2. False

Answer 36

Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.

1. True
2. False

Question 37

Who can manually share records?

1. The record owner
2. The record owner’s manager
3. The record owner’s manager’s manager
4. The system administrator
5. All of the above
6. None of the above

Answer 37

Who can manually share records?

1. The record owner
2. The record owner’s manager
3. The record owner’s manager’s manager
4. The system administrator
5. All of the above
6. None of the above

Question 38

If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (Choose all that apply.)

1. In a related list
2. In search results
3. In reports
4. In list views
5. All of the above
6. None of the above

Answer 38

If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (Choose all that apply.)

1. In a related list
2. In search results
3. In reports
4. In list views
5. All of the above
6. None of the above

Question 39

The following can be done by a System Admin to a standard field. (Choose all that apply.)

1. Change the field label
2. Add help text
3. Add/edit values of a picklist
4. Delete the field
5. All of the above
6. None of the above

Answer 39

The following can be done by a System Admin to a standard field. (Choose all that apply.)

1. Change the field label
2. Add help text
3. Add/edit values of a picklist
4. Delete the field
5. All of the above
6. None of the above

Question 40

Use a __________ picklist to filter the values of one picklist based on the value of another picklist.

1. Controlling
2. Multi-select
3. Dependent
4. Independent

Answer 40

Use a __________ picklist to filter the values of one picklist based on the value of another picklist.

1. Controlling
2. Multi-select
3. Dependent
4. Independent

Question 41

A checkbox can be the controlling field to a dependent picklist.

1. True
2. False

Answer 41

A checkbox can be the controlling field to a dependent picklist.

1. True
2. False

Question 42

AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.

1. Create a multi-select picklist field that includes both manufacturers and models.
2. Create a lookup field from the manufacturer object to the model object
3. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
4. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.

Answer 42

AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.

1. Create a multi-select picklist field that includes both manufacturers and models.
2. Create a lookup field from the manufacturer object to the model object
3. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
4. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.

Question 43

Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.

1. True
2. False

Answer 43

Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.

1. True
2. False

Question 44

Which of the following are true about formula fields? (Choose all that apply.)

1. They are read-only
2. They will not display on record edit pages
3. They will not display on record detail pages
4. They are not searchable
5. They will not display on reports

Answer 44

Which of the following are true about formula fields? (Choose all that apply.)

1. They are read-only
2. They will not display on record edit pages
3. They will not display on record detail pages
4. They are not searchable
5. They will not display on reports

Question 45

A cross object formula references fields from parent objects.

1. True
2. False

Answer 45

A cross object formula references fields from parent objects.

1. True
2. False

Question 46

Page layouts are assigned to _____________.

1. Users
2. Profiles
3. Roles
4. Roles & subordinates

Answer 46

Page layouts are assigned to _____________.

1. Users
2. Profiles
3. Roles
4. Roles & subordinates

Question 47

Use ____________ to filter or segment picklist values based on the user’s profile.

1. Record Types
2. User Profiles
3. Role Hierarchy
4. Business Processes
5. Field Level Security

Answer 47

Use ____________ to filter or segment picklist values based on the user’s profile.

1. Record Types
2. User Profiles
3. Role Hierarchy
4. Business Processes
5. Field Level Security

Question 48

Which of the following objects support business processes? (Choose all that apply.)

1. Cases
2. Opportunities
3. Campaigns
4. Knowledge

Answer 48

Which of the following objects support business processes? (Choose all that apply.)

1. Cases
2. Opportunities
3. Campaigns
4. Knowledge

Question 49

When creating a sales process, the System Administrator will be modifying/filtering the values of the __________ field.

1. Amount
2. Stage
3. Next Steps
4. Status
5. Close Date

Answer 49

When creating a sales process, the System Administrator will be modifying/filtering the values of the __________ field.

1. Amount
2. Stage
3. Next Steps
4. Status
5. Close Date

Question 50

The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.

1. A cross object formula displaying Opportunity ID on the Shipment record
2. A Master - Detail relationship on the Shipment object to the Opportunity object
3. A lookup relationship on the Opportunity object to the Shipment object
4. A lookup relationship with a lookup filter from Opportunity to Shipment

Answer 50

The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.

1. A cross object formula displaying Opportunity ID on the Shipment record
2. A Master - Detail relationship on the Shipment object to the Opportunity object
3. A lookup relationship on the Opportunity object to the Shipment object
4. A lookup relationship with a lookup filter from Opportunity to Shipment

Question 51

In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.

1. True
2. False

Answer 51

In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.

1. True
2. False

Question 52

To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

1. True
2. False

Answer 52

To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

1. True
2. False

Question 53

In order to update records using the Data Loader, what field must be present in the csv file?

1. Owner
2. Salesforce ID
3. Record Owner
4. Object Name

Answer 53

In order to update records using the Data Loader, what field must be present in the csv file?

1. Owner
2. Salesforce ID
3. Record Owner
4. Object Name

Question 54

You will need a security token to access Salesforce via (Choose all that apply.)

1. Import Wizard
2. Data Loader
3. Salesforce for Outlook
4. All of the above

Answer 54

You will need a security token to access Salesforce via (Choose all that apply.)

1. Import Wizard
2. Data Loader
3. Salesforce for Outlook
4. All of the above

Question 55

The Data Loader can de-duplicate records during import.

1. True
2. False

Answer 55

The Data Loader can de-duplicate records during import.

1. True
2. False

Question 56

In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.

1. True
2. False

Answer 56

In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.

1. True
2. False

Question 57

What should a system administrator consider before importing a set of records into Salesforce. (Choose all that apply.)

1. The import file should include a record owner for each record
2. Validation rules are not triggered when importing data using the import wizard
3. Data should be de-duplicated in the import file prior to import
4. Currency field values will default to the personal currency of the record owner

Answer 57

What should a system administrator consider before importing a set of records into Salesforce. (Choose all that apply.)

1. The import file should include a record owner for each record
2. Validation rules are not triggered when importing data using the import wizard
3. Data should be de-duplicated in the import file prior to import
4. Currency field values will default to the personal currency of the record owner

Question 58

Which of the following can be used to create a back up of data from Salesforce? (Choose all that apply.)

1. Weekly Data Export
2. Data Loader
3. Import Wizard
4. Reports
5. Dashboards

Answer 58

Which of the following can be used to create a back up of data from Salesforce? (Choose all that apply.)

1. Weekly Data Export
2. Data Loader
3. Import Wizard
4. Reports
5. Dashboards

Question 59

Deleted records will be stored in the Recycle Bin for up to 15 days.

1. True
2. False

Answer 59

Deleted records will be stored in the Recycle Bin for up to 15 days.

1. True
2. False

Question 60

Which report type provides a simple list of data with no subtotals?

1. Matrix
2. Summary
3. Tabular
4. Custom
5. Standard

Answer 60

Which report type provides a simple list of data with no subtotals?

1. Matrix
2. Summary
3. Tabular
4. Custom
5. Standard

Question 61

Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports.

1. Tabular and Summary
2. Custom and Standard
3. Summary and Matrix
4. Matrix and Tabular

Answer 61

Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports.

1. Tabular and Summary
2. Custom and Standard
3. Summary and Matrix
4. Matrix and Tabular

Question 62

Which statement about custom summary formulas is true? (Choose all that apply.)

1. Reports can be grouped by a custom summary formula result
2. Custom summary formulas can reference a formula field within a report
3. Custom summary formulas can reference another custom summary formula
4. Custom summary formulas can be used in a report built from a custom report type

Answer 62

Which statement about custom summary formulas is true? (Choose all that apply.)

1. Reports can be grouped by a custom summary formula result
2. Custom summary formulas can reference a formula field within a report
3. Custom summary formulas can reference another custom summary formula
4. Custom summary formulas can be used in a report built from a custom report type

Question 63

The following are true about scheduling and emailing reports.

1. The running user determines whose data is visible on the report.
2. The running user must have access to the folder in which the report is saved.
3. All email recipients must have access to the same folder.
4. The report is emailed within 30 minutes of the Preferred Start Time
5. All of the above

Answer 63

The following are true about scheduling and emailing reports.

1. The running user determines whose data is visible on the report.
2. The running user must have access to the folder in which the report is saved.
3. All email recipients must have access to the same folder.
4. The report is emailed within 30 minutes of the Preferred Start Time
5. All of the above

Question 64

A Dashboard is a visual representation of data from multiple reports and (Choose all that apply.)

1. Is comprised of up to 20 components
2. Displays data from standard reports
3. Has a running user to determine what data is visible
4. Displays data as of the last time the dashboard was refreshed
5. Always shows up to date data
6. Can be scheduled to be refreshed and emailed automatically

Answer 64

A Dashboard is a visual representation of data from multiple reports and (Choose all that apply.)

1. Is comprised of up to 20 components
2. Displays data from standard reports
3. Has a running user to determine what data is visible
4. Displays data as of the last time the dashboard was refreshed
5. Always shows up to date data
6. Can be scheduled to be refreshed and emailed automatically

Question 65

Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called.

1. Dashboard Component Snapshot
2. The Running User
3. Chatter Groups
4. Dashboard Component
5. Dynamic Dashboards

Answer 65

Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called.

1. Dashboard Component Snapshot
2. The Running User
3. Chatter Groups
4. Dashboard Component
5. Dynamic Dashboards

Question 66

Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.

1. True
2. False

Answer 66

Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.

1. True
2. False

Question 67

A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?

1. Dynamic Dashboards
2. Dashboard Filters
3. Dashboard Snapshots
4. This is not possible

Answer 67

A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?

1. Dynamic Dashboards
2. Dashboard Filters
3. Dashboard Snapshots
4. This is not possible

Question 68

The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

1. When a record is created
2. When a record is created or updated
3. When a record is created/updated and didn’t previously meet the trigger criteria
4. None of the above

Answer 68

The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

1. When a record is created
2. When a record is created or updated
3. When a record is created/updated and didn’t previously meet the trigger criteria
4. None of the above

Question 69

The support team has asked the System Administrator to automate the notification of a customer’s support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

1. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
2. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
3. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
4. This cannot be done

Answer 69

The support team has asked the System Administrator to automate the notification of a customer’s support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

1. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
2. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
3. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
4. This cannot be done

Question 70

The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

1. Delete the workflow rule
2. Deactivate the workflow rule
3. Delete the actions in the Time-based Workflow queue
4. Reset passwords for all users of the org
5. None of the above

Answer 70

The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

1. Delete the workflow rule
2. Deactivate the workflow rule
3. Delete the actions in the Time-based Workflow queue
4. Reset passwords for all users of the org
5. None of the above

Question 71

What feature would a system administrator implement to allow AW Computing’s prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

1. Auto Response Rules
2. Assignment Rules
3. Web-to-Lead
4. Escalation Rules

Answer 71

What feature would a system administrator implement to allow AW Computing’s prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

1. Auto Response Rules
2. Assignment Rules
3. Web-to-Lead
4. Escalation Rules

Question 72

When a Lead is converted, an Account, Contact and _______ record are created.

1. Lead
2. Case
3. Campaign
4. Opportunity

Answer 72

When a Lead is converted, an Account, Contact and _______ record are created.

1. Lead
2. Case
3. Campaign
4. Opportunity

Question 73

Queues can be made up of the following: (Choose all that apply.)

1. Users
2. Public Groups
3. Roles
4. Profiles
5. External Chatter Users

Answer 73

Queues can be made up of the following: (Choose all that apply.)

1. Users
2. Public Groups
3. Roles
4. Profiles
5. External Chatter Users

Question 74

Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

1. True
2. False

Answer 74

Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

1. True
2. False

Question 75

The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will:

1. Create 3 assignment rules
2. Create 1 assignment rule with multiple criteria entries
3. Create an assignment rule and 2 workflow rules
4. Use workflow rules to accomplish this

Answer 75

The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will:

1. Create 3 assignment rules
2. Create 1 assignment rule with multiple criteria entries
3. Create an assignment rule and 2 workflow rules
4. Use workflow rules to accomplish this

Question 76

Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

1. True
2. False

Answer 76

Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

1. True
2. False

Question 77

When Chatter is enabled in an org, the following happens (Choose all that apply).

1. The Chatter app is added to the Force.com app menu
2. The Chatter tab is added to all standard apps
3. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter
4. All users are added to the All Chatter group
5. All of the above

Answer 77

When Chatter is enabled in an org, the following happens (Choose all that apply).

1. The Chatter app is added to the Force.com app menu
2. The Chatter tab is added to all standard apps
3. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter
4. All users are added to the All Chatter group
5. All of the above

Question 78

The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (Choose all that apply.)

1. Make posts
2. View comments
3. Upload files
4. Join groups
5. View records

Answer 78

The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (Choose all that apply.)

1. Make posts
2. View comments
3. Upload files
4. Join groups
5. View records

Question 79

Chatter External license allow users outside the company to join public Chatter groups.

1. True
2. False

Answer 79

Chatter External license allow users outside the company to join public Chatter groups.

1. True
2. False

Question 80

Who can invite Chatter customers into a Chatter group? (Choose all that apply.)

1. The system admin
2. Group owner
3. All Chatter users
4. None of the above

Answer 80

Who can invite Chatter customers into a Chatter group? (Choose all that apply.)

1. The system admin
2. Group owner
3. All Chatter users
4. None of the above

Question 81

Folders are used to organize the following (Choose all that apply.)

1. Dashboards
2. Reports
3. Documents
4. Email templates
5. All of the above
6. None of the above

Answer 81

Folders are used to organize the following (Choose all that apply.)

1. Dashboards
2. Reports
3. Documents
4. Email templates
5. All of the above
6. None of the above

Question 82

The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.

1. Role, Profile
2. OWD, Sharing rules
3. Sharing rules, Role Hierarchy
4. Profile, Role

Answer 82

The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.

1. Role, Profile
2. OWD, Sharing rules
3. Sharing rules, Role Hierarchy
4. Profile, Role

Question 83

The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user?

1. The field will be hidden from the user
2. The field will be read only
3. The field will be visible and editable to the user
4. None of the above

Answer 83

The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user?

1. The field will be hidden from the user
2. The field will be read only
3. The field will be visible and editable to the user
4. None of the above

Question 84

Record types specify the following elements.

1. Picklist values
2. Page layouts
3. Business processes
4. All of the above
5. None of the above

Answer 84

Record types specify the following elements.

1. Picklist values
2. Page layouts
3. Business processes
4. All of the above
5. None of the above

Question 85

Which objects support business processes? (Choose all that apply.)

1. Opportunities
2. Leads
3. Campaigns
4. Accounts
5. Solutions
6. Cases
7. Contacts

Answer 85

Which objects support business processes? (Choose all that apply.)

1. Opportunities
2. Leads
3. Campaigns
4. Accounts
5. Solutions
6. Cases
7. Contacts

Question 86

Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule.

1. True
2. False

Answer 86

Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule.

1. True
2. False

Question 87

Which of the following are actions triggered by workflow rules? (Choose all that apply.)

1. Email
2. Task
3. Field update
4. Record update
5. Record creation
6. Outbound message
7. Time trigger

Answer 87

Which of the following are actions triggered by workflow rules? (Choose all that apply.)

1. Email
2. Task
3. Field update
4. Record update
5. Record creation
6. Outbound message
7. Time trigger

Question 88

Will two different users get the same search results on searching for a common keyword?

1. Yes
2. No

Answer 88

Will two different users get the same search results on searching for a common keyword?

1. Yes
2. No

Question 89

If a lead is converted without a value in the company field, what happens?

1. A Business Account is created
2. A Person Account is created
3. You will be prompted to decide whether to create a Person or a Business Account
4. Nothing

Answer 89

If a lead is converted without a value in the company field, what happens?

1. A Business Account is created
2. A Person Account is created
3. You will be prompted to decide whether to create a Person or a Business Account
4. Nothing

Question 90

An Approval Process begins when a record is:

1. Created
2. Saved
3. Edited
4. Submitted for Approval

Answer 90

An Approval Process begins when a record is:

1. Created
2. Saved
3. Edited
4. Submitted for Approval

Question 91

Time based workflow can be triggered every time a record is created or edited.

1. True
2. False

Answer 91

Time based workflow can be triggered every time a record is created or edited.

1. True
2. False

Question 92

When you add a custom object tab, all of the following will be accessible with the object EXCEPT.

1. Recent Items
2. Sidebar Search
3. Added to New Link/Create New Object Drop Down
4. Custom Object Reports

Answer 92

When you add a custom object tab, all of the following will be accessible with the object EXCEPT.

1. Recent Items
2. Sidebar Search
3. Added to New Link/Create New Object Drop Down
4. Custom Object Reports

Question 93

When you Delete a lead from a campaign, it deletes the lead record itself.

1. True
2. False

Answer 93

When you Delete a lead from a campaign, it deletes the lead record itself.

1. True
2. False

Question 94

Which of the following SF applications enables organizations to speed and streamline all phases of sales?

1. SF ideas
2. SF content
3. SF Automation
4. SF Customer service and support

Answer 94

Which of the following SF applications enables organizations to speed and streamline all phases of sales?

1. SF ideas
2. SF content
3. SF Automation
4. SF Customer service and support

Question 95

All of the following objects may have a queue EXCEPT.

1. Accounts
2. Cases
3. Leads
4. Custom Objects

Answer 95

All of the following objects may have a queue EXCEPT.

1. Accounts
2. Cases
3. Leads
4. Custom Objects

Question 96

You can use standard reports when creating Dashboards.

1. True
2. False

Answer 96

You can use standard reports when creating Dashboards

1. True
2. False

Question 97

Who can select the “sharing” button on Account and Opportunity records?

1. The Record Owner, System Administrator, and a User shared to the record
2. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy
3. The Record Owner, a User above the Record Owner, and the System Administrator
4. The Record Owner and System Administrator

Answer 97

Who can select the “sharing” button on Account and Opportunity records?

1. The Record Owner, System Administrator, and a User shared to the record
2. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy
3. The Record Owner, a User above the Record Owner, and the System Administrator
4. The Record Owner and System Administrator

Question 98

YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?

1. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
2. They will not be able to complete the installation process as they have reached the maximum number of custom objects
3. The installation will succeed
4. The installation will succeed, but only the reports

Answer 98

YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?

1. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
2. They will not be able to complete the installation process as they have reached the maximum number of custom objects
3. The installation will succeed
4. The installation will succeed, but only the reports

Question 99

Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?

1. The overall opportunity amount does not change but the converted amount in a report does.
2. The overall opportunity amount and converted amount in a report changes
3. Only newly created opportunities reflect the change
4. Only historically created opportunities reflect the change

Answer 99

Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?

1. The overall opportunity amount does not change but the converted amount in a report does.
2. The overall opportunity amount and converted amount in a report changes
3. Only newly created opportunities reflect the change
4. Only historically created opportunities reflect the change

Question 100

Custom Links can be used for the following:

1. Launching an External URL
2. Running an S Control
3. Running a report
4. All of the Above

Answer 100

Custom Links can be used for the following:

1. Launching an External URL
2. Running an S Control
3. Running a report
4. All of the Above

Question 101

It is possible to share a custom object record manually

1. True
2. False

Answer 101

It is possible to share a custom object record manually

1. True
2. False

Question 102

You can customize the Opportunity Stage History related list on an Opportunity Page Layout.

1. True
2. False

Answer 102

You can customize the Opportunity Stage History related list on an Opportunity Page Layout.

1. True
2. False

Question 103

Is possible to view a forecast based on all of the following EXCEPT:

1. Territory
2. Product Family
3. Date Range
4. Sales Team

Answer 103

Is possible to view a forecast based on all of the following EXCEPT:

1. Territory
2. Product Family
3. Date Range
4. Sales Team

Question 104

Which of the following does a Profile control?

1. Username and Password
2. Role level access
3. Read, Create, Edit, and Delete permissions
4. Sharing rules

Answer 104

Which of the following does a Profile control?

1. Username and Password
2. Role level access
3. Read, Create, Edit, and Delete permissions
4. Sharing rules

Question 105

If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically

1. True
2. False

Answer 105

If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically

1. True
2. False

Question 106

Related Lists display the many side of a one-to-many relationship.

1. True
2. False

Answer 106

Related Lists display the many side of a one-to-many relationship.

1. True
2. False

Question 107

Case Assignment Rules are based on elapsed time

1. True
2. False

Answer 107

Case Assignment Rules are based on elapsed time

1. True
2. False

Question 108

Which of the following are true about Master/Detail relationship in custom objects? (Choose all that apply.)

1. Sharing is inherited from parent
2. Child needs to be manually deleted when parent is deleted
3. Only child fields are available for reporting
4. Lookup field child is required

Answer 108

Which of the following are true about Master/Detail relationship in custom objects? (Choose all that apply.)

1. Sharing is inherited from parent
2. Child needs to be manually deleted when parent is deleted
3. Only child fields are available for reporting
4. Lookup field child is required

Question 109

When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application

1. True
2. False

Answer 109

When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application

1. True
2. False

Question 110

Validation rules may evaluate an opportunity line item against the opportunity it’s associated with.

1. True
2. False

Answer 110

Validation rules may evaluate an opportunity line item against the opportunity it’s associated with.

1. True
2. False

Question 111

An S-Control may be all of the following EXCEPT:

1. HTML
2. XML
3. URL
4. Snippet

Answer 111

An S-Control may be all of the following EXCEPT:

1. HTML
2. XML
3. URL
4. Snippet

Question 112

If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application

1. True
2. False

Answer 112

If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application.

1. True
2. False

Question 113

Which type of field cannot have universal requiredness?

1. Lookup
2. Text
3. Email
4. Number

Answer 113

Which type of field cannot have universal requiredness?

1. Lookup
2. Text
3. Email
4. Number

Question 114

Custom Web Tab may consist of all the following EXCEPT:

1. A URL
2. A URL that passes salesforce.com data like an organization’s name
3. An S-Control
4. An S-Control snippet

Answer 114

Custom Web Tab may consist of all the following EXCEPT:

1. A URL
2. A URL that passes salesforce.com data like an organization’s name
3. An S-Control
4. An S-Control snippet

Question 115

Custom lead fields can be mapped to which sets of objects in salesforce.com?

1. Account, Contact, Opportunity, or Campaigns
2. Account, Contact, or Opportunity
3. Account or Contact Only
4. Contact or Opportunity Only

Answer 115

Custom lead fields can be mapped to which sets of objects in salesforce.com?

1. Account, Contact, Opportunity, or Campaigns
2. Account, Contact, or Opportunity
3. Account or Contact Only
4. Contact or Opportunity Only

Question 116

You can map a custom lead field to only one of the following objects at a single instance? (Choose all that apply.)

1. Account
2. Contacts
3. Cases
4. Opportunities

Answer 116

You can map a custom lead field to only one of the following objects at a single instance? (Choose all that apply.)

1. Account
2. Contacts
3. Cases
4. Opportunities

Question 117

Once a field is hidden from a Profile using ‘Field Level Security’, a User associated to that Profile can still see the field using the following:

1. List Views
2. Reports
3. Search
4. None of the above, the user cannot see the field at all

Answer 117

Once a field is hidden from a Profile using ‘Field Level Security’, a User associated to that Profile can still see the field using the following:

1. List Views
2. Reports
3. Search
4. None of the above, the user cannot see the field at all

Question 118

Is it possible to relate a person account to a contact on a business account.

1. True
2. False

Answer 118

Is it possible to relate a person account to a contact on a business account.

1. True
2. False

Question 119

How is the expected revenue calculated in the opportunity?

1. Amount multiplied by the total price of all opportunity line items
2. The sales price on any line item times the probability of the opportunity
3. Opportunity Amount multiplied by the probability
4. Amount multiplied by the discount percent

Answer 119

How is the expected revenue calculated in the opportunity?

1. Amount multiplied by the total price of all opportunity line items
2. The sales price on any line item times the probability of the opportunity
3. Opportunity Amount multiplied by the probability
4. Amount multiplied by the discount percent

Question 120

A custom lookup field can be added to create a relationship between a standard object and which of the following objects?

1. Users and Custom Objects
2. Leads, Accounts, Contacts and Custom Objects
3. Users, Custom Objects and Campaigns
4. Custom Objects, Contract and Campaigns

Answer 120

A custom lookup field can be added to create a relationship between a standard object and which of the following objects?

1. Users and Custom Objects
2. Leads, Accounts, Contacts and Custom Objects
3. Users, Custom Objects and Campaigns
4. Custom Objects, Contract and Campaigns

Question 121

Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been create. You have two users in the Sales Rep Role, can they view each other’s data?

1. Yes
2. No

Answer 121

Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been create. You have two users in the Sales Rep Role, can they view each other’s data?

1. Yes
2. No

Question 122

Based solely on the role hierarchy a manager can do all of the following EXCEPT:

1. View, edit, delete, and transfer his/her and his/her subordinates records
2. Extend sharing on both his/her and his/her subordinate’s records
3. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
4. View records his subordinate does not own but can view

Answer 122

Based solely on the role hierarchy a manager can do all of the following EXCEPT:

1. View, edit, delete, and transfer his/her and his/her subordinates records
2. Extend sharing on both his/her and his/her subordinate’s records
3. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
4. View records his subordinate does not own but can view

Question 123

When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record:

1. True
2. False

Answer 123

When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record:

1. True
2. False

Question 124

Which action must be taken to view contacts associated with a case in the console?

1. The related lists of the case page layout must be modified
2. The custom links of the case page layout must be modified
3. The related object of the case page layout must be modified
4. The mini page layout of the case page layout must be modified

Answer 124

Which action must be taken to view contacts associated with a case in the console?

1. The related lists of the case page layout must be modified
2. The custom links of the case page layout must be modified
3. The related object of the case page layout must be modified
4. The mini page layout of the case page layout must be modified

Question 125

All fields on the Approval page layout are available to view on the Approval History related list.

1. True
2. False

Answer 125

All fields on the Approval page layout are available to view on the Approval History related list.

1. True
2. False

Question 126

The formula editor may be used all of the following places EXCEPT:

1. S-Control
2. Formula Field
3. Default Values on Standard Fields
4. Workflow Field Updates

Answer 126

The formula editor may be used all of the following places EXCEPT:

1. S-Control
2. Formula Field
3. Default Values on Standard Fields
4. Workflow Field Updates

Question 127

All of the following are types of AppExchange Applications EXCEPT:

1. Composite
2. Client
3. Provisional
4. Native

Answer 127

All of the following are types of AppExchange Applications EXCEPT:

1. Composite
2. Client
3. Provisional
4. Native

Question 128

All of the following are true about Default Sales Teams EXCEPT:

1. Default Sales Teams are configured on a user record
2. Default Sales Teams may be added manually to an opportunity record
3. Default Sales Teams may be added automatically to an opportunity
4. Default Sales Teams may be added manually to an account record

Answer 128

All of the following are true about Default Sales Teams EXCEPT:

1. Default Sales Teams are configured on a user record
2. Default Sales Teams may be added manually to an opportunity record
3. Default Sales Teams may be added automatically to an opportunity
4. Default Sales Teams may be added manually to an account record

Question 129

Which one does NOT apply to Custom Formula Fields?

1. Custom Formula Fields can reference other formula fields
2. Custom Formula Fields can reference standard fields
3. Custom Formula Fields can reference custom fields
4. Custom Formula Fields can calculate across objects

Answer 129

Which one does NOT apply to Custom Formula Fields?

1. Custom Formula Fields can reference other formula fields
2. Custom Formula Fields can reference standard fields
3. Custom Formula Fields can reference custom fields
4. Custom Formula Fields can calculate across objects

Question 130

Users can be deleted from salesforce.com

1. True
2. False

Answer 130

Users can be deleted from salesforce.com

1. True
2. False

Question 131

When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?

1. Opportunity Close Date Only
2. Product Date Only
3. Schedule Date Only
4. Commit Date
5. Opportunity Close Date, Product Date, Schedule Date

Answer 131

When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?

1. Opportunity Close Date Only
2. Product Date Only
3. Schedule Date Only
4. Commit Date
5. Opportunity Close Date, Product Date, Schedule Date

Question 132

Select the best component to use if you want to list the top five sales performers on a dashboard.

1. Chart
2. Table
3. Metric
4. Gauge

Answer 132

Select the best component to use if you want to list the top five sales performers on a dashboard.

1. Chart
2. Table
3. Metric
4. Gauge

Question 133

Custom formula fields are recalculated:

1. Nightly
2. Every twenty minutes
3. Once per user session
4. Each time a user views the record

Answer 133

Custom formula fields are recalculated:

1. Nightly
2. Every twenty minutes
3. Once per user session
4. Each time a user views the record

Question 134

What are the opportunity defaults when converting a lead to an opportunity?

1. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank
2. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank
3. User defines amount, close date, and stage upon conversion
4. None of the above

Answer 134

What are the opportunity defaults when converting a lead to an opportunity?

1. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank
2. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank
3. User defines amount, close date, and stage upon conversion
4. None of the above

Question 135

How many other fields may a custom lead field be mapped to when converting a lead?

1. One custom field
2. Two custom fields
3. Three custom fields
4. Custom lead fields cannot be mapped

Answer 135

How many other fields may a custom lead field be mapped to when converting a lead?

1. One custom field
2. Two custom fields
3. Three custom fields
4. Custom lead fields cannot be mapped

Question 136

Folders are used to manage:

1. Either Reports, Price Books, Documents. or Email templates
2. Either Reports, Dashboards, Documents, or Products
3. Either Reports, Dashboards, Documents, or Email templates
4. Either Reports, Dashboards, Documents, or Other Folders

Answer 136

Folders are used to manage:

1. Either Reports, Price Books, Documents. or Email templates
2. Either Reports, Dashboards, Documents, or Products
3. Either Reports, Dashboards, Documents, or Email templates
4. Either Reports, Dashboards, Documents, or Other Folders

Question 137

Is it possible for a Page layout to be associated with a Record Type.

1. True
2. False

Answer 137

Is it possible for a Page layout to be associated with a Record Type.

1. True
2. False

Question 138

Which of the following object relationships is NOT allowed?

1. Standard object as the “master” and a custom object as the detail
2. Custom object as the master” and a standard object as the detail
3. Custom object as a lookup to a standard object
4. Custom object as a lookup to a custom object

Answer 138

Which of the following object relationships is NOT allowed?

1. Standard object as the “master” and a custom object as the detail
2. Custom object as the master” and a standard object as the detail
3. Custom object as a lookup to a standard object
4. Custom object as a lookup to a custom object

Question 139

All of the following actions may take place on a Workflow Rule EXCEPT:

1. Outbound API message
2. Update Field
3. Create a Task
4. Create an Event

Answer 139

All of the following actions may take place on a Workflow Rule EXCEPT:

1. Outbound API message
2. Update Field
3. Create a Task
4. Create an Event

Question 140

All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:

1. External Id
2. Parent External Id
3. Record Id
4. Record Number

Answer 140

All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:

1. External Id
2. Parent External Id
3. Record Id
4. Record Number

Question 141

Record Type may determine the default value of a picklist field.

1. True
2. False

Answer 141

Record Type may determine the default value of a picklist field.

1. True
2. False

Question 142

With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.

1. True
2. False

Answer 142

With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.

1. True
2. False

Question 143

The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?

1. Total Amount of Opportunities / Expected Revenue
2. Amount of Won Opportunities / Budgeted Cost
3. Expected Revenue / Budgeted Cost
4. (Amount of Won Opportunities minus Actual Cost) / Actual Cost

Answer 143

The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?

1. Total Amount of Opportunities / Expected Revenue
2. Amount of Won Opportunities / Budgeted Cost
3. Expected Revenue / Budgeted Cost
4. (Amount of Won Opportunities minus Actual Cost) / Actual Cost

Question 144

You can use standard reports when creating.

1. True
2. False

Answer 144

You can use standard reports when creating.

1. True
2. False

Question 145

The difference between an opportunity record type and a sales process is:

1. The sales process controls the stage field, the record type controls all other picklist fields
2. The record type controls the stage field, the sales process controls all other picklist fields
3. The record type controls the picklist fields
4. The sales process controls all picklist fields

Answer 145

The difference between an opportunity record type and a sales process is:

1. The sales process controls the stage field, the record type controls all other picklist fields
2. The record type controls the stage field, the sales process controls all other picklist fields
3. The record type controls the picklist fields
4. The sales process controls all picklist fields

Question 146

An S-Control may be used in all of the following ways EXCEPT:

1. Dashboard Component
2. Custom Button
3. Custom Link
4. Import Wizard

Answer 146

An S-Control may be used in all of the following ways EXCEPT:

1. Dashboard Component
2. Custom Button
3. Custom Link
4. Import Wizard

Question 147

Assets are related to which of the following sets of objects?

1. Opportunities, Products, Cases, Accounts, and Contacts
2. Products, Cases, Accounts, and Contacts
3. Cases, Contracts, Accounts, and Contacts
4. Opportunities, Cases, and Accounts
5. Opportunity Line Items, Cases, Accounts, and Contacts

Answer 147

Assets are related to which of the following sets of objects?

1. Opportunities, Products, Cases, Accounts, and Contacts
2. Products, Cases, Accounts, and Contacts
3. Cases, Contracts, Accounts, and Contacts
4. Opportunities, Cases, and Accounts
5. Opportunity Line Items, Cases, Accounts, and Contacts

Question 148

All of the following may be uploaded to the AppExchange Directory EXCEPT:

1. Custom Tabs
2. Custom Fields on Custom Objects
3. Custom Fields on Standard Objects
4. Custom Assignment Rules

Answer 148

All of the following may be uploaded to the AppExchange Directory EXCEPT:

1. Custom Tabs
2. Custom Fields on Custom Objects
3. Custom Fields on Standard Objects
4. Custom Assignment Rules

Question 149

Which objects can be customized for history tracking?

1. Solutions, Cases, Leads and Opportunities
2. Cases, Leads, Solutions, Contracts, and Custom Objects
3. Campaigns, Contracts, Custom Objects, and Solutions
4. Opportunities, Leads, and Contracts

Answer 149

Which objects can be customized for history tracking?

1. Solutions, Cases, Leads and Opportunities
2. Cases, Leads, Solutions, Contracts, and Custom Objects
3. Campaigns, Contracts, Custom Objects, and Solutions
4. Opportunities, Leads, and Contracts

Question 150

Fields hidden using Field Level Security are subject to Data Validation Rules.

1. True
2. False

Answer 150

Fields hidden using Field Level Security are subject to Data Validation Rules.

1. True
2. False

Question 151

You have Read Only access to an account, can you add a task or event to the account?

1. True
2. False

Answer 151

You have Read Only access to an account, can you add a task or event to the account?

1. True
2. False

Question 152

Custom Formula fields do Not support which of the following functional expression?

1. Adding multiple records together
2. If/then/else conditional statements
3. Clickable image buttons
4. Combine text strings together

Answer 152

Custom Formula fields do Not support which of the following functional expression?

1. Adding multiple records together
2. If/then/else conditional statements
3. Clickable image buttons
4. Combine text strings together

Question 153

A service portal user may close their cases using Suggested Solutions in the self service portal.

1. True
2. False

Answer 153

A service portal user may close their cases using Suggested Solutions in the self service portal.

1. True
2. False

Question 154

Default values are available for standard text fields

1. True
2. False

Answer 154

Default values are available for standard text fields

1. True
2. False

Question 155

All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:

1. Pipeline reports may include omitted opportunities from the forecast
2. Forecasts may be overridden
3. Pipeline reports may be overridden
4. Opportunity stages may be used to determine the forecast category of an opportunity

Answer 155

All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:

1. Pipeline reports may include omitted opportunities from the forecast
2. Forecasts may be overridden
3. Pipeline reports may be overridden
4. Opportunity stages may be used to determine the forecast category of an opportunity

Question 156

Recent Item and Look up Hover Views use the:

1. Sidebar
2. Edit Page
3. List Views
4. Related Lists

Answer 156

Recent Item and Look up Hover Views use the:

1. Sidebar
2. Edit Page
3. List Views
4. Related Lists

Question 157

Name one place where inline Editing is not currently possible. (Choose 2 answers)

1. List Views
2. Related Lists
3. Edit Page
4. All of the above

Answer 157

Name one place where inline Editing is not currently possible. (Choose 2 answers)

1. List Views
2. Related Lists
3. Edit Page
4. All of the above

Question 158

Searches and Filters that take a long time may be cancelled?

1. True
2. False

Answer 158

Searches and Filters that take a long time may be cancelled?

1. True
2. False

Question 159

What information does the Company Profile Hold? (Choose all that apply.)

1. Language, Locale, and Time Zone
2. Licenses, Storage and Used Space
3. Fiscal Year
4. Forecasting
5. None of the above

Answer 159

What information does the Company Profile Hold? (Choose all that apply.)

1. Language, Locale, and Time Zone
2. Licenses, Storage and Used Space
3. Fiscal Year
4. Forecasting
5. None of the above

Question 160

What information may be updated on the Company Profile? (Choose all that apply.)

1. Language, Locale, and Time Zone
2. Fiscal Year
3. Primary Contact and Address Information
4. Forecasting
5. All of the above

Answer 160

What information may be updated on the Company Profile? (Choose all that apply.)

1. Language, Locale, and Time Zone
2. Fiscal Year
3. Primary Contact and Address Information
4. Forecasting
5. All of the above

Question 161

Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year.

1. True
2. False

Answer 161

Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year.

1. True
2. False

Question 162

Custom Fiscal years are for companies that break down their fiscal years, quarters, and weeks in to custom fiscal periods based on their financial planning requirements.

1. True
2. False

Answer 162

Custom Fiscal years are for companies that break down their fiscal years, quarters, and weeks in to custom fiscal periods based on their financial planning requirements.

1. True
2. False

Question 163

Forecasting can be used with Custom Fiscal Years.

1. True
2. False

Answer 163

Forecasting can be used with Custom Fiscal Years.

1. True
2. False

Question 164

Customizable Forecasting must be enabled for use with Custom Fiscal years.

1. True
2. False

Answer 164

Customizable Forecasting must be enabled for use with Custom Fiscal years.

1. True
2. False

Question 165

Where are active currencies located? (Choose all that apply.)

1. Security Control
2. User record (Personal Setup)
3. Company Profile
4. None of the above

Answer 165

Where are active currencies located? (Choose all that apply.)

1. Security Control
2. User record (Personal Setup)
3. Company Profile
4. None of the above

Question 166

All the following are Main Setup areas in Salesforce.com EXCEPT?

1. Personal Setup
2. App Setup
3. Data Setup
4. Administration Setup

Answer 166

All the following are Main Setup areas in Salesforce.com EXCEPT?

1. Personal Setup
2. App Setup
3. Data Setup
4. Administration Setup

Question 167

What does a Profile Control? (Choose all that apply.)

1. Access to Application
2. Record Type Access
3. Permissions
4. Data Visibility
5. Hours of IP Address

Answer 167

What does a Profile Control? (Choose all that apply.)

1. Access to Application
2. Record Type Access
3. Permissions
4. Data Visibility
5. Hours of IP Address

Question 168

When are Formula Fields recalculated?

1. Calculated automatically
2. Every 15 Minutes
3. Nightly
4. After Edits / Save

Answer 168

When are Formula Fields recalculated?

1. Calculated automatically
2. Every 15 Minutes
3. Nightly
4. After Edits / Save

Question 169

For which objects you have business processes?

1. Lead
2. Opportunity
3. Case
4. Account / Contact
5. Solutions

Answer 169

For which objects you have business processes?

1. Lead
2. Opportunity
3. Case
4. Account / Contact
5. Solutions

Question 170

How many fields (columns) can be displayed on a Customizable Related List?

1. 50
2. 10
3. 25
4. 100

Answer 170

How many fields (columns) can be displayed on a Customizable Related List?

1. 50
2. 10
3. 25
4. 100

Question 171

A check box can be a controlling field in a field dependency:

1. True
2. False

Answer 171

A check box can be a controlling field in a field dependency:

1. True
2. False

Question 172

You can use a Custom Lookup field to create a relationship between an opportunity and a contact.

1. True
2. False

Answer 172

You can use a Custom Lookup field to create a relationship between an opportunity and a contact.

1. True
2. False

Question 173

What determines a unique User Record?

1. User Name
2. Standard Profile
3. Custom Profile
4. User Role

Answer 173

What determines a unique User Record?

1. User Name
2. Standard Profile
3. Custom Profile
4. User Role

Question 174

It is possible for a User to own a record and not see it if they don’t have the Read Permission to the Object.

1. True
2. False

Answer 174

It is possible for a User to own a record and not see it if they don’t have the Read Permission to the Object.

1. True
2. False

Question 175

What can a Task do that an Email Alert Cannot do? (Choose 2 answers.)

1. Tasks allow you to track the specific actions you plan to perform or have performed
2. Email Alerts cannot track specific actions.
3. Email Alerts allow you to track the specific actions you plan to perform or have performed
4. Tasks cannot track specific actions

Answer 175

What can a Task do that an Email Alert Cannot do? (Choose 2 answers.)

1. Tasks allow you to track the specific actions you plan to perform or have performed
2. Email Alerts cannot track specific actions.
3. Email Alerts allow you to track the specific actions you plan to perform or have performed
4. Tasks cannot track specific actions

Question 176

What do you need to specify when you schedule a report?

1. You need user with Marketing Profile to “Schedule Reports”
2. You need user permission to “Schedule Reports”
3. You need user to have a Manager Role
4. Click Run Report and choose Schedule Future Runs… from the drop-down button.

Answer 176

What do you need to specify when you schedule a report?

1. You need user with Marketing Profile to “Schedule Reports”
2. You need user permission to “Schedule Reports”
3. You need user to have a Manager Role
4. Click Run Report and choose Schedule Future Runs… from the drop-down button.

Question 177

In order to Enable Territory Management you should have:

1. Standard Profile
2. Customizable Forecasting
3. Enable Forecasting
4. All of the above

Answer 177

In order to Enable Territory Management you should have:

1. Standard Profile
2. Customizable Forecasting
3. Enable Forecasting
4. All of the above

Question 178

What is a Managed Package? (Choose all that apply.)

1. A managed package is a collection of application components that are posted as a unit on AppExchange
2. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
3. Allows the system Administrator to modify the application
4. Managed packages do not include locked components and cannot be upgraded

Answer 178

What is a Managed Package? (Choose all that apply.)

1. A managed package is a collection of application components that are posted as a unit on AppExchange
2. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
3. Allows the system Administrator to modify the application
4. Managed packages do not include locked components and cannot be upgraded

Question 179

Where will a Campaign associated with a Lead be visible? (Choose 2 answers.)

1. Campaign Related List
2. Campaign History Report
3. Lead History Report
4. Opportunity Related List

Answer 179

Where will a Campaign associated with a Lead be visible? (Choose 2 answers.)

1. Campaign Related List
2. Campaign History Report
3. Lead History Report
4. Opportunity Related List

Question 180

What needs to be specified to schedule a Report? (Choose all that apply.)

1. Objects
2. Date Range
3. Location
4. Frequency

Answer 180

What needs to be specified to schedule a Report? (Choose all that apply.)

1. Objects
2. Date Range
3. Location
4. Frequency

Question 181

Which of the following does Salesforce CRM provide for restricting login access to the application? (Choose 3 answers.)

1. Profile-based IP restrictions
2. Organization-wide IP restrictions
3. Profile-based login hour restrictions
4. Organization-wide login hour restrictions

Answer 181

Which of the following does Salesforce CRM provide for restricting login access to the application? (Choose 3 answers.)

1. Profile-based IP restrictions
2. Organization-wide IP restrictions
3. Profile-based login hour restrictions
4. Organization-wide login hour restrictions

Question 182

Workflow Rules Consist of the following components: (Choose all that apply.)

1. Workflow Task
2. Workflow Outbound Message
3. Workflow Field Updates
4. Workflow Actions
5. Workflow Email Alerts

Answer 182

Workflow Rules Consist of the following components: (Choose all that apply.)

1. Workflow Task
2. Workflow Outbound Message
3. Workflow Field Updates
4. Workflow Actions
5. Workflow Email Alerts

Question 183

Are Tags searchable from standard Search component?

1. Yes
2. No

Answer 183

Are Tags searchable from standard Search component?

1. Yes
2. No

Question 184

Recent Items use the?

1. Edit Pagelayout
2. Detail Pagelayout
3. Sidebar
4. Related List

Answer 184

Recent Items use the?

1. Edit Pagelayout
2. Detail Pagelayout
3. Sidebar
4. Related List

Question 185

_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?

1. Views
2. Tags
3. Dashboards
4. Home Pagelayout
5. Apps

Answer 185

_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?

1. Views
2. Tags
3. Dashboards
4. Home Page layout
5. Apps

Question 186

What happens when a user clicks on the Create New Apps option present in the List of Apps section?

1. User is taken to a Create new App Page in salesforce.com
2. User is taken to App Exchange
3. User is taken to developer.force.com page
4. None of the above

Answer 186

What happens when a user clicks on the Create New Apps option present in the List of Apps section?

1. User is taken to a Create new App Page in salesforce.com
2. User is taken to App Exchange
3. User is taken to developer.force.com page
4. None of the above

Question 187

__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.

1. Application
2. Object
3. Workflow Rules
4. Packages
5. Visual Force Page

Answer 187

__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.

1. Application
2. Object
3. Workflow Rules
4. Packages
5. Visual Force Page

Question 188

You can set the Tab as a Landing Tab while creating the Tab for the Object?

1. True
2. False

Answer 188

You can set the Tab as a Landing Tab while creating the Tab for the Object?

1. True
2. False

Question 189

Which is the new type of Dashboard Chart to make entry in Spring’11 Release?

1. Waterfall Chart
2. Scatter
3. Gauge
4. Metric
5. Organization Chart

Answer 189

Which is the new type of Dashboard Chart to make entry in Spring’11 Release?

1. Waterfall Chart
2. Scatter
3. Gauge
4. Metric
5. Organization Chart

Question 190

In Spring’11 salesforce.com release Dynamic Dashboards have been launched for which edition:

1. Developer Edition
2. Professional Edition
3. Enterprise Edition
4. Unlimited Edition

Answer 190

In Spring’11 salesforce.com release Dynamic Dashboards have been launched for which edition:

1. Developer Edition
2. Professional Edition
3. Enterprise Edition
4. Unlimited Edition

Question 191

5 dynamic dashboards for Enterprise Edition, 10 for Unlimited Edition, and 3 Developer Edition. To create, edit, and delete dynamic dashboards: “Run Reports” AND “Manage Dynamic Dashboards”. Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?

1. Insert, Update
2. Insert, Delete
3. Insert, Undelete
4. Update, Undelete
5. Insert, Update, Delete

Answer 191

5 dynamic dashboards for Enterprise Edition, 10 for Unlimited Edition, and 3 Developer Edition. To create, edit, and delete dynamic dashboards: “Run Reports” AND “Manage Dynamic Dashboards”. Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?

1. Insert, Update
2. Insert, Delete
3. Insert, Undelete
4. Update, Undelete
5. Insert, Update, Delete

Question 192

You can share the Dashboard components snapshot with everyone in the Company with chatter?

1. No, we cannot share with the company
2. No, we cannot share with people who do not have access to the dashbaord
3. Yes we can share, but only people having access to dashboard will be able to see the data
4. Yes and everyone will be able to see it regardless of access to dashboard

Answer 192

You can share the Dashboard components snapshot with everyone in the Company with chatter?

1. No, we cannot share with the company
2. No, we cannot share with people who do not have access to the dashbaord
3. Yes we can share, but only people having access to dashboard will be able to see the data
4. Yes and everyone will be able to see it regardless of access to dashboard

Question 193

Inline Editing is available in visual force pages?

1. True
2. False

Answer 193

Inline Editing is available in visual force pages?

1. True
2. False

Question 194

With Spring’11 release now you can have Photos in Dashboard components?

1. No
2. Yes but only in Tables
3. Yes in every type of Chart

Answer 194

With Spring’11 release now you can have Photos in Dashboard components?

1. No
2. Yes but only in Tables
3. Yes in every type of Chart

Question 195

Which of the following are new features on Chatter tab?

1. Like
2. @Mention
3. Live Updates
4. All of the Above

Answer 195

Which of the following are new features on Chatter tab?

1. Like
2. @Mention
3. Live Updates
4. All of the Above

Question 196

Which of the following is the new workflow feature of Spring’11 Release?

1. Workflow Rules
2. Flows
3. Field Update
4. Outbound messages

Answer 196

Which of the following is the new workflow feature of Spring’11 Release?

1. Workflow Rules
2. Flows
3. Field Update
4. Outbound messages

Question 197

Field Sets works on both Standard as well as Custom Objects?

1. True
2. False

Answer 197

Field Sets works on both Standard as well as Custom Objects?

1. True
2. False

Question 198

Which combination of objects is available when creating a custom report type for Chatter reports? (Choose all that apply.)

1. Opportunities, Followers, User Feed
2. Accounts, User Feed, Comments
3. Users, User Feed, Comments
4. Chatter Groups, Members

Answer 198

Which combination of objects is available when creating a custom report type for Chatter reports? (Choose all that apply.)

1. Opportunities, Followers, User Feed
2. Accounts, User Feed, Comments
3. Users, User Feed, Comments
4. Chatter Groups, Members

Question 199

Which of the following settings directly affects Date fields to display as MM/DD/YYYY?

1. Local
2. Time Zone
3. Language
4. Default Currency

Answer 199

Which of the following settings directly affects Date fields to display as MM/DD/YYYY?

1. Local
2. Time Zone
3. Language
4. Default Currency

Question 200

Where do you go to create a List View so that you can see it on the Console, under the Accounts object?

1. Create a list view on the Console
2. Create a list view on Accounts
3. Create a list view on Contacts
4. Create a field on the Console

Answer 200

Where do you go to create a List View so that you can see it on the Console, under the Accounts object?

1. Create a list view on the Console
2. Create a list view on Accounts
3. Create a list view on Contacts
4. Create a field on the Console

Question 201

Which of the following statements are true about Data Validation? (Choose all that apply.)

1. Validation rules apply to all new and updated records for an object.
2. Validation rules can update fields which are not included in a page layout.
3. Validation rules can reference fields which are not included in a page layout.
4. If an error message is not set, a default message will be prompted instead.
5. All of the above.
6. None of the Above.

Answer 201

Which of the following statements are true about Data Validation? (Choose all that apply.)

1. Validation rules apply to all new and updated records for an object.
2. Validation rules can update fields which are not included in a page layout.
3. Validation rules can reference fields which are not included in a page layout.
4. If an error message is not set, a default message will be prompted instead.
5. All of the above.
6. None of the Above.

Question 202

Which type(s) of file(s) is accessible through Content?

1. Audio Files.
2. PPT and Video files only.
3. Salesforce CRM Content can include all file types.
4. Files attached to a Chatter profile post.
5. Video Files.
6. Microsoft® PowerPoint presentations.

Answer 202

Which type(s) of file(s) is accessible through Content?

1. Audio Files.
2. PPT and Video files only.
3. Salesforce CRM Content can include all file types.
4. Files attached to a Chatter profile post.
5. Video Files.
6. Microsoft® PowerPoint presentations.

Question 203

What is parallel approval Routing?

1. When you can mass assign your locked records to users in your same Role
2. The ability to send approval requests to yourself multiple times, so you can approve a record
3. The ability to take back approval requests once you have sent them
4. The ability to send approval requests to multiple approvers in a single step

Answer 203

What is parallel approval Routing?

1. When you can mass assign your locked records to users in your same Role
2. The ability to send approval requests to yourself multiple times, so you can approve a record
3. The ability to take back approval requests once you have sent them
4. The ability to send approval requests to multiple approvers in a single step

Question 204

Chatter Desktop is not available in which Salesforce Edition?

1. Free Edition
2. Group
3. Professional
4. Developer
5. Enterprise
6. Contact Manager

Answer 204

Chatter Desktop is not available in which Salesforce Edition?

1. Free Edition
2. Group
3. Professional
4. Developer
5. Enterprise
6. Contact Manager

Question 205

The account owner, opportunity owners, and case owners may or may not be the same user.

1. True
2. False

Answer 205

The account owner, opportunity owners, and case owners may or may not be the same user.

1. True
2. False

Question 206

Which file types can you use when exporting reports? (Choose all that apply.)

1. You can not export a report. You can only email it.
2. Comma Delimited (.csv)
3. Excel (.xls)
4. PDF

Answer 206

Which file types can you use when exporting reports? (Choose all that apply.)

1. You can not export a report. You can only email it.
2. Comma Delimited (.csv)
3. Excel (.xls)
4. PDF

Question 207

A Standard profile that has Standard User Permissions and can manage published solutions and solution categories.

1. Marketing Profile
2. Contract Manager
3. System Administrator
4. Marketing User
5. Solution Manager

Answer 207

A Standard profile that has Standard User Permissions and can manage published solutions and solution categories.

1. Marketing Profile
2. Contract Manager
3. System Administrator
4. Marketing User
5. Solution Manager

Question 208

Which of the following are setting options for the User Interface? (Choose all that apply.)

1. Enable Collapsible Sections
2. Show Quick Create
3. Show customer Sidebar Components on All Pages
4. Transfer all Open Opportunities
5. Enable Drag-and-drop scheduling on List Views

Answer 208

Which of the following are setting options for the User Interface? (Choose all that apply.)

1. Enable Collapsible Sections
2. Show Quick Create
3. Show customer Sidebar Components on All Pages
4. Transfer all Open Opportunities
5. Enable Drag-and-drop scheduling on List Views

Question 209

The Report Builder is different from the Report Wizard.

1. True
2. False

Answer 209

The Report Builder is different from the Report Wizard.

1. True
2. False

Question 210

Salesforce.com archives older activities according to which of the following conditions: (Choose all that apply.)

1. Closed Events 180 days old
2. Events with a due date greater than 365 days old
3. Open tasks with a due date greater than 365 days old
4. Closed tasks with a due date greater than 365 days old
5. Closed tasks without a due date that were created more than 365 days ago

Answer 210

Salesforce.com archives older activities according to which of the following conditions: (Choose all that apply.)

1. Closed Events 180 days old
2. Events with a due date greater than 365 days old
3. Open tasks with a due date greater than 365 days old
4. Closed tasks with a due date greater than 365 days old
5. Closed tasks without a due date that were created more than 365 days ago

Question 211

IF(ISPICKVAL(picklist_field)) has the same output as:

1. VAL(picklist_field)
2. CASE(picklist_field)
3. CASE(“picklist_field”)
4. Picklist_field(VALUE)

Answer 211

IF(ISPICKVAL(picklist_field)) has the same output as:

1. VAL(picklist_field)
2. CASE(picklist_field)
3. CASE(“picklist_field”)
4. Picklist_field(VALUE)

Question 212

At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.

1. True
2. False

Answer 212

At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.

1. True
2. False

Question 213

Is identity confirmation necessary if a user’s IP address is known and browser cookie exists?

1. True
2. False

Answer 213

Is identity confirmation necessary if a user’s IP address is known and browser cookie exists?

1. True
2. False

Question 214

What is the maximum number of records to be printed in the Printable View of a list view?

1. 2.000
2. 100
3. 1.000
4. 200

Answer 214

What is the maximum number of records to be printed in the Printable View of a list view?

1. 2.000
2. 100
3. 1.000
4. 200

Question 215

Are custom object reports accessible when you add a custom object tab?

1. Yes
2. No
3. Only if the Object is not related to any other object

Answer 215

Are custom object reports accessible when you add a custom object tab?

1. Yes
2. No
3. Only if the Object is not related to any other object

Question 216

What is not found on a Company Profile?

1. Language, Locale, and Time Zone
2. Profiles
3. Licenses
4. Storage and Used Space
5. Manage Currencies
6. Fiscal Years

Answer 216

What is not found on a Company Profile?

1. Language, Locale, and Time Zone
2. Profiles
3. Licenses
4. Storage and Used Space
5. Manage Currencies
6. Fiscal Years

Question 217

Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in the report wizard but not in report builder.

1. True
2. False

Answer 217

Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in the report wizard but not in report builder.

1. True
2. False

Question 218

A Profile is a collection of settings and permissions that determine what the user can do with records they have access to and how they view those records.

1. True
2. False

Answer 218

A Profile is a collection of settings and permissions that determine what the user can do with records they have access to and how they view those records.

1. True
2. False

Question 219

When are data Validation Rules enforced?

1. Upon opening the record
2. Upon closing the record
3. Upon editing a field
4. Upon saving a record

Answer 219

When are data Validation Rules enforced?

1. Upon opening the record
2. Upon closing the record
3. Upon editing a field
4. Upon saving a record

Question 220

System Administrators have this permission by default.

1. None of these
2. Report Wizard
3. Report Builder
4. Both Report Wizard and Report builder

Answer 220

System Administrators have this permission by default.

1. None of these
2. Report Wizard
3. Report Builder
4. Both Report Wizard and Report builder

Question 221

The Salesforce Console is an example of what?

1. API
2. Third Party Web integration/Application
3. UI
4. Java Script

Answer 221

The Salesforce Console is an example of what?

1. API
2. Third Party Web integration/Application
3. UI
4. Java Script

Question 222

What is the click path to enable Enhance Profile Management?

1. Setup | Customize | User Interface
2. Setup | Manage Users | Profiles
3. Setup | Profiles | Customize

Answer 222

What is the click path to enable Enhance Profile Management?

1. Setup | Customize | User Interface
2. Setup | Manage Users | Profiles
3. Setup | Profiles | Customize

Question 223

Custom formula fields can reference other custom formula fields including themselves.

1. True
2. False

Answer 223

Custom formula fields can reference other custom formula fields including themselves.

1. True
2. False

Question 224

You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder.

1. True
2. False

Answer 224

You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder.

1. True
2. False

Question 225

Which Salesforce editions provide option for customizing profiles? (Choose all that apply.)

1. All Editions
2. Unlimited, Developer and Enterprise Editions
3. Professional, Unlimited, and Developer Editions
4. Enterprise, Unlimited, and Developer Editions
5. All except Group Edition
6. All except Professional Edition

Answer 225

Which Salesforce editions provide option for customizing profiles? (Choose all that apply.)

1. All Editions
2. Unlimited, Developer and Enterprise Editions
3. Professional, Unlimited, and Developer Editions
4. Enterprise, Unlimited, and Developer Editions
5. All except Group Edition
6. All except Professional Edition

Question 226

How many profiles can load in a single list view with Enhanced Profile Management enabled?

1. 300
2. 500
3. 200
4. 1.000

Answer 226

How many profiles can load in a single list view with Enhanced Profile Management enabled?

1. 300
2. 500
3. 200
4. 1.000

Question 227

Which is a capability of the new Service Cloud console? (Choose all that apply.)

1. It provides data visibility by combining a list view and related records on one screen.
2. It allows agents to view key record information in the highlights panel.
3. It preserves the context of calls using primary tabs and subtabs.
4. It allows access to data by opening each record in a new window.
5. It allows agents to take notes in an interaction log while in a call.

Answer 227

Which is a capability of the new Service Cloud console? (Choose all that apply.)

1. It provides data visibility by combining a list view and related records on one screen.
2. It allows agents to view key record information in the highlights panel.
3. It preserves the context of calls using primary tabs and subtabs.
4. It allows access to data by opening each record in a new window.
5. It allows agents to take notes in an interaction log while in a call.

Question 228

User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?

1. User A
2. The designated workflow user
3. The default workflow user
4. The last user to modify the record prior to User A

Answer 228

User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?

1. User A
2. The designated workflow user
3. The default workflow user
4. The last user to modify the record prior to User A

Question 229

How does Locale settings affect your exported CSV file?

1. It doesn’t affect anything.
2. It determines the delimiter.
3. It determines the encoding.
4. It determines the encryption.

Answer 229

How does Locale settings affect your exported CSV file?

1. It doesn’t affect anything.
2. It determines the delimiter.
3. It determines the encoding.
4. It determines the encryption.

Question 230

What are two sources from which cases can be created? (Choose all that apply.)

1. Web-to-Lead
2. Web-to-Web
3. Email-to-Case
4. Connect for Outlook

Answer 230

What are two sources from which cases can be created? (Choose all that apply.)

1. Web-to-Lead
2. Web-to-Web
3. Email-to-Case
4. Connect for Outlook

Question 231

Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?

1. Summary
2. Matrix
3. Tabular

Answer 231

Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?

1. Summary
2. Matrix
3. Tabular

Question 232

Every profile, including profiles associated with Customer Portal users must have at least one visible app.

1. True
2. False

Answer 232

Every profile, including profiles associated with Customer Portal users must have at least one visible app.

1. True
2. False

Question 233

Which statements are true about Cloud Scheduler? (Choose all that apply.)

1. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only.
2. Cloud Scheduler is now enabled by default for all organizations.
3. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages.
4. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting.
5. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.

Answer 233

Which statements are true about Cloud Scheduler? (Choose all that apply.)

1. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only.
2. Cloud Scheduler is now enabled by default for all organizations.
3. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages.
4. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting.
5. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.

Question 234

Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.

1. True
2. False

Answer 234

Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.

1. True
2. False

Question 235

What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?

1. A new account and contact will be created with different Salesforce ID.
2. You can choose to update the existing account and contact.
3. The records will automatically update.
4. The conversion will fail.
5. The account and contact will automatically be overwritten

Answer 235

What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?

1. A new account and contact will be created with different Salesforce ID.
2. You can choose to update the existing account and contact.
3. The records will automatically update.
4. The conversion will fail.
5. The account and contact will automatically be overwritten

Question 236

You can not use the browser’s print function to print reports.

1. True
2. False

Answer 236

You can not use the browser’s print function to print reports.

1. True
2. False

Question 237

This helps you manage the complete lifecycle of customer service, from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support:

1. Ideas
2. Community
3. Sales Cloud
4. Service Cloud2
5. Sales Cloud2
6. None of the Above

Answer 237

This helps you manage the complete lifecycle of customer service, from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support:

1. Ideas
2. Community
3. Sales Cloud
4. Service Cloud2
5. Sales Cloud2
6. None of the Above

Question 238

How many workflow rules can you create per entity?

1. 10
2. 15
3. 20
4. 25

Answer 238

How many workflow rules can you create per entity?

1. 10
2. 15
3. 20
4. 25

Question 239

What is the default report format for new reports created in report builder?

1. Summary
2. Tabular
3. Matrix

Answer 239

What is the default report format for new reports created in report builder?

1. Summary
2. Tabular
3. Matrix

Question 240

Which of the following is part of the Sales Cloud 2? (Choose all that apply.)

1. Accounts and Contacts
2. Cases
3. Marketing and Leads
4. Solutions
5. Content Library
6. Opportunities and Quotes

Answer 240

Which of the following is part of the Sales Cloud 2? (Choose all that apply.)

1. Accounts and Contacts
2. Cases
3. Marketing and Leads
4. Solutions
5. Content Library
6. Opportunities and Quotes

Question 241

Which of the following are standard Salesforce applications? (Choose all that apply.)

1. Ideas
2. Campaigns
3. Administration
4. Call Center
5. Sales Center

Answer 241

Which of the following are standard Salesforce applications? (Choose all that apply.)

1. Ideas
2. Campaigns
3. Administration
4. Call Center
5. Sales Center

Question 242

What can an administrator customize for the Service Cloud console?

1. Whether the record opens as a primary tab or subtab
2. The fields displayed in the highlights panel
3. The interaction log fields displayed for objects without an Activity History related list
4. Whether the SoftPhone displays in the footer or sidebar
5. The objects displayed in the navigation tab

Answer 242

What can an administrator customize for the Service Cloud console?

1. Whether the record opens as a primary tab or subtab
2. The fields displayed in the highlights panel
3. The interaction log fields displayed for objects without an Activity History related list
4. Whether the SoftPhone displays in the footer or sidebar
5. The objects displayed in the navigation tab

Question 243

Which is a consideration when creating a drill-to-detail dashboard component?

1. The dashboard component type must be a gauge.
2. Drill-to-detail must be enabled on the custom report type.
3. The source report must be stored in the drill-to-detail folder.
4. The source report must be grouped by record name, record owner, or feed post.

Answer 243

Which is a consideration when creating a drill-to-detail dashboard component?

1. The dashboard component type must be a gauge.
2. Drill-to-detail must be enabled on the custom report type.
3. The source report must be stored in the drill-to-detail folder.
4. The source report must be grouped by record name, record owner, or feed post.

Question 244

Which can be accessed by a Chatter Free user? (Choose all that apply.)

1. People
2. Content
3. Profiles
4. Groups
5. Files
6. Leads

Answer 244

Which can be accessed by a Chatter Free user? (Choose all that apply.)

1. People
2. Content
3. Profiles
4. Groups
5. Files
6. Leads

Question 245

This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout.

1. Lookup Relationship
2. Master-Datail Relationship
3. Master-Detail-Sub detail Relationship

Answer 245

This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout.

1. Lookup Relationship
2. Master-Datail Relationship
3. Master-Detail-Sub detail Relationship

Question 246

When you delete a Contact, it’s associated Campaign Member record is deleted as well.

1. True
2. False

Answer 246

When you delete a Contact, it’s associated Campaign Member record is deleted as well.

1. True
2. False

Question 247

Data Validation rules is not supported in which Salesforce edition?

1. Contact Manager
2. Group
3. Professional
4. Developer
5. Unlimited
6. All Editions are supported

Answer 247

Data Validation rules is not supported in which Salesforce edition?

1. Contact Manager
2. Group
3. Professional
4. Developer
5. Unlimited
6. All Editions are supported

Question 248

Identify the true statements about the workflow approval process? (Choose all that apply.)

1. When a record is submitted for approval the Admin can edit the record
2. You can forward an email approval request to another email address
3. The approvers delegate can also approve a request
4. Approvers can view an approval request from their home page
5. Approvers can only access an approval page from the application

Answer 248

Identify the true statements about the workflow approval process? (Choose all that apply.)

1. When a record is submitted for approval the Admin can edit the record
2. You can forward an email approval request to another email address
3. The approvers delegate can also approve a request
4. Approvers can view an approval request from their home page
5. Approvers can only access an approval page from the application

Question 249

Printable View does not Save all the report formatting.

1. True
2. False

Answer 249

Printable View does not Save all the report formatting.

1. True
2. False

Question 250

Which data can be synched using the new Salesforce for Outlook? (Choose all that apply.)

1. Custom objects
2. Events
3. Leads
4. Contacts

Answer 250

Which data can be synched using the new Salesforce for Outlook? (Choose all that apply.)

1. Custom objects
2. Events
3. Leads
4. Contacts

Question 251

Time-dependent workflow will not work with which type of workflow evaluation criteria?

1. Only when a Record is created
2. Every time a Record is created or edited
3. Every kind of workflow evaluation criteria
4. When a Record is edited and it didn’t previously meet the rule criteria

Answer 251

Time-dependent workflow will not work with which type of workflow evaluation criteria?

1. Only when a Record is created
2. Every time a Record is created or edited
3. Every kind of workflow evaluation criteria
4. When a Record is edited and it didn’t previously meet the rule criteria

Question 252

Up to 25 custom lookup fields can be defined per object.

1. True
2. False

Answer 252

Up to 25 custom lookup fields can be defined per object.

1. True
2. False

Question 253

Spring '11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for controlling access to Chatter Desktop in your organization.

1. True
2. False

Answer 253

Spring '11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for controlling access to Chatter Desktop in your organization.

1. True
2. False

Question 254

Record locking prevents users from editing a record only if they have certain field-level security or sharing settings.

1. True
2. False

Answer 254

Record locking prevents users from editing a record only if they have certain field-level security or sharing settings.

1. True
2. False

Question 255

Can a Standard User Profile import members into a campaign?

1. Yes.
2. No.
3. Only if they have “Import Campaign Members” permission checked.
4. Only if they have “Modify All Data” permission checked.

Answer 255

Can a Standard User Profile import members into a campaign?

1. Yes.
2. No.
3. Only if they have “Import Campaign Members” permission checked.
4. Only if they have “Modify All Data” permission checked.

Question 256

The record owner is a user or a queue that has control or rights to a particular data record.

1. True
2. False

Answer 256

The record owner is a user or a queue that has control or rights to a particular data record.

1. True
2. False

Question 257

Standard reports are visible through the Reports search.

1. True
2. False

Answer 257

Standard reports are visible through the Reports search.

1. True
2. False

Question 258

A System Administrator can edit a profile to:

1. Prevent a user from viewing custom tabs
2. Prevent the use of Mass email
3. Deny a user access to other users leads

Answer 258

A System Administrator can edit a profile to:

1. Prevent a user from viewing custom tabs
2. Prevent the use of Mass email
3. Deny a user access to other users leads

Question 259

What is a Dashboard made of?

1. Tables
2. Summary Reports
3. Charts
4. Gauges

Answer 259

What is a Dashboard made of?

1. Tables
2. Summary Reports
3. Charts
4. Gauges

Question 260

What is one advantage of Salesforce CRM?

1. Companies can seamlessly integrate their servers to Salesforce database for faster performance.
2. Companies only need to maintain a compatible browser and a reliable internet connection.
3. In house Servers can be acquired cheaper than normal
4. None of the above
5. All of the above

Answer 260

What is one advantage of Salesforce CRM?

1. Companies can seamlessly integrate their servers to Salesforce database for faster performance.
2. Companies only need to maintain a compatible browser and a reliable internet connection.
3. In house Servers can be acquired cheaper than normal
4. None of the above
5. All of the above

Question 261

Mail Merge is available in which Salesforce Editions?

1. All except Professional
2. Professional and Enterprise
3. Professional, Developer and Enterprise
4. Enterprise and Developer only
5. Developer, Enterprise and Unlimited only
6. All editions

Answer 261

Mail Merge is available in which Salesforce Editions?

1. All except Professional
2. Professional and Enterprise
3. Professional, Developer and Enterprise
4. Enterprise and Developer only
5. Developer, Enterprise and Unlimited only
6. All editions

Question 262

If the System Administrator set a user to create only a certain record type, this user’s ability to view other record types is affected.

1. True
2. False

Answer 262

If the System Administrator set a user to create only a certain record type, this user’s ability to view other record types is affected.

1. True
2. False

Question 263

What is the maximum number of values you can have in a picklist?

1. 500
2. 250
3. 600
4. 1.000
5. 2.000

Answer 263

What is the maximum number of values you can have in a picklist?

1. 500
2. 250
3. 600
4. 1.000
5. 2.000

Question 264

When converting a lead, what values are transferred to the opportunity? (Choose all that apply.)

1. Amount = Lead Amount
2. Close Date = Today
3. Close Date = Last day in fiscal quarter
4. Stage = First stage in list

Answer 264

When converting a lead, what values are transferred to the opportunity? (Choose all that apply.)

1. Amount = Lead Amount
2. Close Date = Today
3. Close Date = Last day in fiscal quarter
4. Stage = First stage in list

Question 265

What is the maximum of time triggers per Workflow Rule?

1. 5
2. 10
3. 15
4. 20

Answer 265

What is the maximum of time triggers per Workflow Rule?

1. 5
2. 10
3. 15
4. 20

Question 266

Salesforce is which of the following: (Choose all that apply.)

1. Salesforce Automation
2. Marketing Management
3. Customer Support Management
4. Campaign Management

Answer 266

Salesforce is which of the following: (Choose all that apply.)

1. Salesforce Automation
2. Marketing Management
3. Customer Support Management
4. Campaign Management

Question 267

Which of the following relationships are correct?

1. Lead, Contacts, and Opportunities can be associated to only one Campaign
2. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
3. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign

Answer 267

Which of the following relationships are correct?

1. Lead, Contacts, and Opportunities can be associated to only one Campaign
2. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
3. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign

Question 268

A Workflow Approval process may be used for all of the following objects EXCEPT:

1. Opportunity
2. Users
3. Assets
4. Contracts

Answer 268

A Workflow Approval process may be used for all of the following objects EXCEPT:

1. Opportunity
2. Users
3. Assets
4. Contracts

Question 269

Which of the following features is not available in Professional Edition?

1. Big Deal Alert
2. Workflow
3. Account Sharing Rules
4. Multi-Currency

Answer 269

Which of the following features is not available in Professional Edition?

1. Big Deal Alert
2. Workflow
3. Account Sharing Rules
4. Multi-Currency

Question 270

The formula editor may be used all of the following places EXCEPT:

1. S-Control
2. Formula Field
3. Default values on Standard Fields

Answer 270

The formula editor may be used all of the following places EXCEPT:

1. S-Control
2. Formula Field
3. Default values on Standard Fields

Question 271

If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.

1. True
2. False

Answer 271

If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.

1. True
2. False

Question 272

A Workflow rule can only be triggered when a record is created.

1. True
2. False

Answer 272

A Workflow rule can only be triggered when a record is created.

1. True
2. False

Question 273

Which of the following fields CAN NOT be a controlling field for Dependent Picklists?

1. Standard Picklist
2. Custom Picklist
3. Custom Multi-Select Picklist
4. Standard Checkbox
5. Custom Checkbox

Answer 273

Which of the following fields CAN NOT be a controlling field for Dependent Picklists?

1. Standard Picklist
2. Custom Picklist
3. Custom Multi-Select Picklist
4. Standard Checkbox
5. Custom Checkbox

Question 274

When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.

1. True
2. False

Answer 274

When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.

1. True
2. False

Question 275

To make a field required, which of the following is used) (Pick the best possible answer)

1. Page Layout
2. Field Level Security
3. Profile
4. Both Page Layout and Field Level Security

Answer 275

To make a field required, which of the following is used) (Pick the best possible answer)

1. Page Layout
2. Field Level Security
3. Profile
4. Both Page Layout and Field Level Security

Question 276

What type of information can NOT be shown with an S-Control Dashboard component?

1. Combination of two other Dashboard components
2. External feed of data
3. Data Warehouse information
4. Flash representations of data

Answer 276

What type of information can NOT be shown with an S-Control Dashboard component?

1. Combination of two other Dashboard components
2. External feed of data
3. Data Warehouse information
4. Flash representations of data

Question 277

A new list view can be created from within the console.

1. True
2. False

Answer 277

A new list view can be created from within the console.

1. True
2. False

Question 278

All of the following are default Account record types- with Client Management EXCEPT:

1. Account Tab Default
2. Business Account Default
3. Person Account Default
4. Partner Account Default

Answer 278

All of the following are default Account record types- with Client Management EXCEPT:

1. Account Tab Default
2. Business Account Default
3. Person Account Default
4. Partner Account Default

Question 279

You must be a user of salesforce.com in order to Receive an email notification in the case escalation process:

1. True
2. False

Answer 279

You must be a user of salesforce.com in order to Receive an email notification in the case escalation process:

1. True
2. False

Question 280

Which of the following is a standard Profile? (Choose all that apply.)

1. Sales User
2. Marketing User
3. Invoice Manager
4. Contract Manager

Answer 280

Which of the following is a standard Profile? (Choose all that apply.)

1. Sales User
2. Marketing User
3. Invoice Manager
4. Contract Manager

Question 281

Who may be assigned a workflow task? (There are 5 correct answers.)

1. A single user
2. Multiple users
3. The Record owner
4. The Record creator
5. An Account team role
6. A Sales Team Role

Answer 281

Who may be assigned a workflow task? (There are 5 correct answers.)

1. A single user
2. Multiple users
3. The Record owner
4. The Record creator
5. An Account team role
6. A Sales Team Role

Question 282

You can create the following Email Template Formats: Choose 4

1. Text
2. Visual Force
3. HTML with Letterhead
4. XML Templates
5. Custom HTML

Answer 282

You can create the following Email Template Formats: Choose 4

1. Text
2. Visual Force
3. HTML with Letterhead
4. XML Templates
5. Custom HTML

Question 283

Universally required fields always display on edit pages regardless of field-level security.

1. True
2. False

Answer 283

Universally required fields always display on edit pages regardless of field-level security.

1. True
2. False

Question 284

If you change the data type of any custom field used for lead conversion, that lead field mapping will be deleted:

1. True
2. False

Answer 284

If you change the data type of any custom field used for lead conversion, that lead field mapping will be deleted:

1. True
2. False

Question 285

The automated case user will be listed on the case history for all actions that are system defined, including: (Choose all that apply.)

1. When a case is automatically assigned using assignment rules
2. When a case is escalated
3. When a case is created online via Web-to-Case
4. When a Workflow is Triggered

Answer 285

The automated case user will be listed on the case history for all actions that are system defined, including: (Choose all that apply.)

1. When a case is automatically assigned using assignment rules
2. When a case is escalated
3. When a case is created online via Web-to-Case
4. When a Workflow is Triggered

Question 286

Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows:

1. Hide Details
2. Hide Details and Add Events
3. Show Details
4. Show Details and Add Events

Answer 286

Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows:

1. Hide Details
2. Hide Details and Add Events
3. Show Details
4. Show Details and Add Events

Question 287

Both accounts and users can exist in multiple territories.

1. True
2. False

Answer 287

Both accounts and users can exist in multiple territories.

1. True
2. False

Question 288

You must meet the following prerequisites before enabling territory management? (Choose 2 answers.)

1. Your organization must be using customizable forecasting
2. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.
3. You must have the Marketing User Profile
4. You must have the Territory Manager Profile

Answer 288

You must meet the following prerequisites before enabling territory management? (Choose 2 answers.)

1. Your organization must be using customizable forecasting
2. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.
3. You must have the Marketing User Profile
4. You must have the Territory Manager Profile

Question 289

What is Force.com Platform? (Choose 3 answers.)

1. Customize, integrate and create enterprise applications as a service and without software.
2. Point-and-click customization tool
3. Customize standard applications provided by Salesforce.com or build their own on-demand applications
4. Modify the applications to meet your needs – (No- Coding)
5. Group standard and custom tabs into new custom applications

Answer 289

What is Force.com Platform? (Choose 3 answers.)

1. Customize, integrate and create enterprise applications as a service and without software.
2. Point-and-click customization tool
3. Customize standard applications provided by Salesforce.com or build their own on-demand applications
4. Modify the applications to meet your needs – (No- Coding)
5. Group standard and custom tabs into new custom applications

Question 290

What is Force.com Builder? (Choose 3 answers.)

1. Point-and-click customization tool
2. Group standard and custom tabs into new custom applications
3. Modify the applications to meet your needs – (No- Coding)
4. Customize standard applications provided by Salesforce.com or build their own on demand applications
5. Build custom Applications

Answer 290

What is Force.com Builder? (Choose 3 answers.)

1. Point-and-click customization tool
2. Group standard and custom tabs into new custom applications
3. Modify the applications to meet your needs – (No- Coding)
4. Customize standard applications provided by Salesforce.com or build their own on demand applications
5. Build custom Applications

Question 291

What is Salesforce.com Partner Portal? (Choose 2 answers.)

1. Use your company logo on a Partner Site
2. Develop Partner Application on Force.com Platform
3. Data goes into your Salesforce objects through a third party site
4. Create Interactive Communities
5. All of the above

Answer 291

What is Salesforce.com Partner Portal? (Choose 2 answers.)

1. Use your company logo on a Partner Site
2. Develop Partner Application on Force.com Platform
3. Data goes into your Salesforce objects through a third party site
4. Create Interactive Communities
5. All of the above

Question 292

Following are the Custom Business Objects EXCEPT:

1. Use Force.com builder to build your own objects
2. Standard Salesforce.com Objects
3. Capture key, related information that applies to your business
4. Correlate to tables in the database
5. All of the above

Answer 292

Following are the Custom Business Objects EXCEPT:

1. Use Force.com builder to build your own objects
2. Standard Salesforce.com Objects
3. Capture key, related information that applies to your business
4. Correlate to tables in the database
5. All of the above

Question 293

A Profile can have many users, but a user can have only one profile.

1. True
2. False

Answer 293

A Profile can have many users, but a user can have only one profile.

1. True
2. False

Question 294

You CANNOT delete standard fields but you can remove non-required standard fields from a page layout

1. True
2. False

Answer 294

You CANNOT delete standard fields but you can remove non-required standard fields from a page layout

1. True
2. False

Question 295

Reports and views are not renamed based on the new label value

1. True
2. False

Answer 295

Reports and views are not renamed based on the new label value.

1. True
2. False

Question 296

Custom Picklist fields can be either controlling or dependent fields.

1. True
2. False

Answer 296

Custom Picklist fields can be either controlling or dependent fields.

1. True
2. False

Question 297

Maximum number of values allowed in a controlling field is:

1. 500
2. 100
3. 300
4. 200

Answer 297

Maximum number of values allowed in a controlling field is:

1. 500
2. 100
3. 300
4. 200

Question 298

Multiple record types may be created for every tab, with the exception of. (Choose all that apply.)

1. Home
2. Accounts
3. Forecasting
4. Opportunity
5. Reports

Answer 298

Multiple record types may be created for every tab, with the exception of. (Choose all that apply.)

1. Home
2. Accounts
3. Forecasting
4. Opportunity
5. Reports

Question 299

A Record Owner has the following privileges:

1. View and Edit Capabilities
2. Transfer Capabilities
3. Deletion Capabilities
4. Import Leads Capabilities
5. Import Opportunity Capabilities

Answer 299

A Record Owner has the following privileges:

1. View and Edit Capabilities
2. Transfer Capabilities
3. Deletion Capabilities
4. Import Leads Capabilities
5. Import Opportunity Capabilities

Question 300

You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels.

1. True
2. False

Answer 300

You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels.

1. True
2. False

Question 301

The SideBar search does not Search the following: (Choose 3 answers.)

1. Custom Objects
2. Documents
3. Products
4. Reports
5. Solutions

Answer 301

The SideBar search does not Search the following: (Choose 3 answers.)

1. Custom Objects
2. Documents
3. Products
4. Reports
5. Solutions

Question 302

Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM?

1. True
2. False

Answer 302

Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM?

1. True
2. False

Question 303

Time-Dependent Workflow – Maximum Triggers Allowed Per Rule:

1. Maximum of 10 time triggers per rule
2. Maximum of 20 time triggers per rule
3. Maximum of 50 time triggers per rule

Answer 303

Time-Dependent Workflow – Maximum Triggers Allowed Per Rule:

1. Maximum of 10 time triggers per rule
2. Maximum of 20 time triggers per rule
3. Maximum of 50 time triggers per rule

Question 304

Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time. How can an Administrator accomplish this?

1. They show data from the perspective of the logged-in user.
2. They are automatically created when you create a Custom Object
3. They perform calculations that standard dashboards cannot
4. They display the source report as you hover over a dashboard component

Answer 304

Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time. How can an Administrator accomplish this?

1. They show data from the perspective of the logged-in user.
2. They are automatically created when you create a Custom Object
3. They perform calculations that standard dashboards cannot
4. They display the source report as you hover over a dashboard component

Question 305

Which statement is TRUE regarding Dynamic Dashboard:

1. They show data from the perspective of the logged-in user.
2. They are automatically created when you create a Custom Object
3. They perform calculations that standard dashboards cannot
4. They display the source report as you hover over a dashboard component

Answer 305

Which statement is TRUE regarding Dynamic Dashboard:

1. They show data from the perspective of the logged-in user.
2. They are automatically created when you create a Custom Object
3. They perform calculations that standard dashboards cannot
4. They display the source report as you hover over a dashboard component

Question 306

Marketing and Sales users at Universal Containers would like more visibility into Lead and Contact participation in this years Trade Show. How would an Administrator build this into the application? (Choose 2 answers.)

1. Create Cross-object formula fields to display campaign member record details on a lead or a contact record
2. Alert lead and contact owners with workflow when a prospective customer regsiters for the event
3. Customize the campaign member related list on the lead or contact object
4. Create Cross-object formula fields to display lead or contact record details on a campaign member record

Answer 306

Marketing and Sales users at Universal Containers would like more visibility into Lead and Contact participation in this years Trade Show. How would an Administrator build this into the application? (Choose 2 answers.)

1. Create Cross-object formula fields to display campaign member record details on a lead or a contact record
2. Alert lead and contact owners with workflow when a prospective customer regsiters for the event
3. Customize the campaign member related list on the lead or contact object
4. Create Cross-object formula fields to display lead or contact record details on a campaign member record

Question 307

How does an agent submit an article for publishing? (Choose 3 answers.)

1. Promote an Answer for consideration
2. Re-assign an article to the publishing queue
3. Publish an article to the solution category
4. Submit an article upon closing a case
5. Publish at-will, with “Manage Articles” profile permission

Answer 307

How does an agent submit an article for publishing? (Choose 3 answers.)

1. Promote an Answer for consideration
2. Re-assign an article to the publishing queue
3. Publish an article to the solution category
4. Submit an article upon closing a case
5. Publish at-will, with “Manage Articles” profile permission

Question 308

How can Chatter feed for content can be used? (Choose 2 answers.)

1. To store Chatter posts in content
2. To share files from a workspace to a feed
3. To link a workspace to a Chatter from content
4. To search for files posted to Chatter from content

Answer 308

How can Chatter feed for content can be used? (Choose 2 answers.)

1. To store Chatter posts in content
2. To share files from a workspace to a feed
3. To link a workspace to a Chatter from content
4. To search for files posted to Chatter from content

Question 309

Which statement is TRUE regarding dependent lookups? (Choose 2 answers.)

1. They can be configured to make fields on related records, depending on data in the source record
2. They can be configured to limit the records returned by a lookup based on the value of a field on a related record
3. They can be configured to compare data to external sources to verify that contact and prospect information is up to date.
4. They can be configured when creating the master-detail or lookup relationships

Answer 309

Which statement is TRUE regarding dependent lookups? (Choose 2 answers.)

1. They can be configured to make fields on related records, depending on data in the source record
2. They can be configured to limit the records returned by a lookup based on the value of a field on a related record
3. They can be configured to compare data to external sources to verify that contact and prospect information is up to date.
4. They can be configured when creating the master-detail or lookup relationships

Question 310

Which is a capability of drag-and-drop dashboards? (Choose 2 answers.)

1. Drag and Drop a dashboard onto any page in Salesforce
2. Drag and Drop records onto a dashboard
3. Drag and Drop reports onto a dashboard as the data source of the component
4. Drag and Drop chart types onto a dashboard to create a component

Answer 310

Which is a capability of drag-and-drop dashboards? (Choose 2 answers.)

1. Drag and Drop a dashboard onto any page in Salesforce
2. Drag and Drop records onto a dashboard
3. Drag and Drop reports onto a dashboard as the data source of the component
4. Drag and Drop chart types onto a dashboard to create a component

Question 311

Which is a capability of the Cloud Scheduler? (Choose 2 answers.)

1. Allow a user to propose multiple meeting times
2. Automatic propose meeting times based on Salesforce user calendars
3. Sync a Salesforce calendar with an Outlook Calendar
4. Custom brand different invitations per customer

Answer 311

Which is a capability of the Cloud Scheduler? (Choose 2 answers.)

1. Allow a user to propose multiple meeting times
2. Automatic propose meeting times based on Salesforce user calendars
3. Sync a Salesforce calendar with an Outlook Calendar
4. Custom brand different invitations per customer

Question 312

Which is a capability of Chatter? (Choose 3 answers.)

1. Receive updates related to records followed by a user
2. Share updates, files, and links with Leads and Contacts
3. Receive recommendations for users and records to follow
4. Follow people within Salesforce organization
5. Post updates, files, links to Chatter pages

Answer 312

Which is a capability of Chatter? (Choose 3 answers.)

1. Receive updates related to records followed by a user
2. Share updates, files, and links with Leads and Contacts
3. Receive recommendations for users and records to follow
4. Follow people within Salesforce organization
5. Post updates, files, links to Chatter pages

Question 313

How can an Administrator customize campaign members? (Choose 2 answers.)

1. Display Lead or Contact data directly on a campaign member record
2. Create an approval process for new campaign members
3. Customize the campaign history related list to include campaign member custom fields
4. Display key campaign member data on an opportunity record

Answer 313

How can an Administrator customize campaign members? (Choose 2 answers.)

1. Display Lead or Contact data directly on a campaign member record
2. Create an approval process for new campaign members
3. Customize the campaign history related list to include campaign member custom fields
4. Display key campaign member data on an opportunity record

Question 314

What determines the suggested criteria for lookup filter?

1. Previously used filter criteria
2. Organization Wide Default settings
3. The current application schema
4. A survey taken when enabling this feature

Answer 314

What determines the suggested criteria for lookup filter?

1. Previously used filter criteria
2. Organization Wide Default settings
3. The current application schema
4. A survey taken when enabling this feature

Question 315

What can an agent do when resolving a case? (Choose 2 answers.)

1. Email articles to a customer
2. Create an article upon closing a case
3. Assign data categories to a case
4. Attach only one article to a case

Answer 315

What can an agent do when resolving a case? (Choose 2 answers.)

1. Email articles to a customer
2. Create an article upon closing a case
3. Assign data categories to a case
4. Attach only one article to a case

Question 316

Which is a feature of combination charts? (Choose 2 answers.)

1. Display more than one summary value in chart
2. Add a third axis range to the chart
3. Display data from multiple reports in a chart
4. Add a second axis range to a chart

Answer 316

Which is a feature of combination charts? (Choose 2 answers.)

1. Display more than one summary value in chart
2. Add a third axis range to the chart
3. Display data from multiple reports in a chart
4. Add a second axis range to a chart

Question 317

The value in a Custom Field called Salary is 50,000. What would the formula, ISNUMBER (Salary_c), return

1. FALSE
2. TRUE
3. Depends on the Users Locale
4. 50.000

Answer 317

The value in a Custom Field called Salary is 50,000. What would the formula, ISNUMBER (Salary_c), return

1. FALSE
2. TRUE
3. Depends on the Users Locale
4. 50.000

Question 318

Which cannot be done on a Salesforce to Salesforce connection finder?

1. Identify the Salesforce systems administrator at another company
2. Custom brand an email sent to identify connections
3. Survey partners for their use of Salesforce
4. Survey customers for their use of Salesforce

Answer 318

Which cannot be done on a Salesforce to Salesforce connection finder?

1. Identify the Salesforce systems administrator at another company
2. Custom brand an email sent to identify connections
3. Survey partners for their use of Salesforce
4. Survey customers for their use of Salesforce

Question 319

Which action can be performed on the Campaign Member object? (Choose 3 answers.)

1. Relate a business account to a campaign record
2. Create validation rules related to the campaign member record
3. Create custom lookup field to another object
4. Change a lead to a contact from the campaign member record

Answer 319

Which action can be performed on the Campaign Member object? (Choose 3 answers.)

1. Relate a business account to a campaign record
2. Create validation rules related to the campaign member record
3. Create custom lookup field to another object
4. Change a lead to a contact from the campaign member record

Question 320

Which is a capability of a campaign? (Choose 2 answers.)

1. Add campaign members to other related campaigns using an Apex trigger
2. Convert leads to contacts from the campaign record
3. Update the campaign member status of a lead using the manage campaign members feature
4. Track the number of business accounts related to a campaign

Answer 320

Which is a capability of a campaign? (Choose 2 answers.)

1. Add campaign members to other related campaigns using an Apex trigger
2. Convert leads to contacts from the campaign record
3. Update the campaign member status of a lead using the manage campaign members feature
4. Track the number of business accounts related to a campaign

Question 321

What type of field can a lookup filter be applied to? (Choose 3 answers.)

1. Hierarchical relationship fields
2. Master-Detail relationship fields
3. Relationship fields for records owned by queues
4. Lookup fields to the Account, Contact, User, and Custom Objects
5. Lookup fields to the Activity object

Answer 321

What type of field can a lookup filter be applied to? (Choose 3 answers.)

1. Hierarchical relationship fields
2. Master-Detail relationship fields
3. Relationship fields for records owned by queues
4. Lookup fields to the Account, Contact, User, and Custom Objects
5. Lookup fields to the Activity object

Question 322

Which action type is represented by an icon in the process visualizer? (Choose 2 answers.)

1. Request rejection details
2. View recall details
3. Start a new task
4. Send an email alert

Answer 322

Which action type is represented by an icon in the process visualizer? (Choose 2 answers.)

1. Request rejection details
2. View recall details
3. Start a new task
4. Send an email alert

Question 323

Which function can be performed using enhanced profile management? (Choose 2 answers.)

1. Merge profiles
2. Make mass permission modifications across multiple profiles
3. Make mass profile name changes
4. Edit profile permissions directly in a list view

Answer 323

Which function can be performed using enhanced profile management? (Choose 2 answers.)

1. Merge profiles
2. Make mass permission modifications across multiple profiles
3. Make mass profile name changes
4. Edit profile permissions directly in a list view

Question 324

Which statement is true regarding High Volume Portal users? (Choose 2 answers.)

1. Are not assigned to roles in the role hierarchy
2. Are allotted extra data storage usage
3. Can view documents from Content workspaces
4. Cannot own an Account record

Answer 324

Which statement is true regarding High Volume Portal users? (Choose 2 answers.)

1. Are not assigned to roles in the role hierarchy
2. Are allotted extra data storage usage
3. Can view documents from Content workspaces
4. Cannot own an Account record

Question 325

Which two functions return the same result when used with fields of the same data type?

1. ISBLANK() and BLANKVALUE()
2. ISNULL() and LEN()
3. ISBLANK() and ISNULL()
4. ISBLANK() and ISEMPTY()

Answer 325

Which two functions return the same result when used with fields of the same data type?

1. ISBLANK() and BLANKVALUE()
2. ISNULL() and LEN()
3. ISBLANK() and ISNULL()
4. ISBLANK() and ISEMPTY()

Question 326

Which statement is TRUE regarding look up filters? (Choose 2 answers.)

1. Lookup filters are available in the Partner and Customer Portals
2. Lookup filters can restrict lookup dialog results based on fields on the source object
3. The special date values “Today” and “This Month” are valid criteria options.
4. Lookup filters are case sensitive

Answer 326

Which statement is TRUE regarding look up filters? (Choose 2 answers.)

1. Lookup filters are available in the Partner and Customer Portals
2. Lookup filters can restrict lookup dialog results based on fields on the source object
3. The special date values “Today” and “This Month” are valid criteria options.
4. Lookup filters are case sensitive

Question 327

What can be reviewed using the process visualizer?

1. Sales Processes
2. Approval Processes
3. Support Processes
4. Workflow Rules

Answer 327

What can be reviewed using the process visualizer?

1. Sales Processes
2. Approval Processes
3. Support Processes
4. Workflow Rules

Question 328

Which email address option is available to override the From Email Address in a Workflow Email Alert?

1. An active Administrator’s email address
2. A manual entered email address
3. An active user’s email address
4. An Organization -wide email address

Answer 328

Which email address option is available to override the From Email Address in a Workflow Email Alert?

1. An active Administrator’s email address
2. A manual entered email address
3. An active user’s email address
4. An Organization -wide email address

Question 329

How would an Administrator ensure that specific field values are always represented by the same color each time the value is displayed on any dashboard component?

1. Customize dashboard components
2. Customize dashboard settings
3. Customize source reports
4. Customize field settings

Answer 329

How would an Administrator ensure that specific field values are always represented by the same color each time the value is displayed on any dashboard component?

1. Customize dashboard components
2. Customize dashboard settings
3. Customize source reports
4. Customize field settings

Question 330

When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? (Choose 3 answers.)

1. Component header
2. Individual groups
3. The Y - axis
4. Legend entries
5. The X- axis

Answer 330

When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? (Choose 3 answers.)

1. Component header
2. Individual groups
3. The Y - axis
4. Legend entries
5. The X- axis

Question 331

UI component for tag Access (Choose 2 answers.)

1. Edit tag links
2. View tags on header
3. Sidebar widget
4. Search Tags

Answer 331

UI component for tag Access (Choose 2 answers.)

1. Edit tag links
2. View tags on header
3. Sidebar widget
4. Search Tags

Question 332

Which Step is not a part of creating custom application?

1. Selecting tabs
2. Adding a logo
3. Selecting profiles
4. Creating a custom object

Answer 332

Which Step is not a part of creating custom application?

1. Selecting tabs
2. Adding a logo
3. Selecting profiles
4. Creating a custom object

Question 333

Which of the following are standard Salesforce applications? (Choose all that apply.)

1. Ideas
2. Campaigns
3. Administration
4. Call Center
5. Sales Center

Answer 333

Which of the following are standard Salesforce applications? (Choose all that apply.)

1. Ideas
2. Campaigns
3. Administration
4. Call Center
5. Sales Center

Question 334

A role has many to many relationships with the user?

1. True
2. False

Answer 334

A role has many to many relationships with the user?

1. True
2. False

Question 335

Is it true that campaigns and opportunities have many to many relationship?

1. True
2. False

Answer 335

Is it true that campaigns and opportunities have many to many relationship?

1. True
2. False

Question 336

Which of the following will not bypass Identity Confirmation?

1. The user’s profile has IP login restrictions enabled.
2. The user has logged into Salesforce previously from their current IP address.
3. The user has activated this computer before and has a stored activation cookie.
4. The user’s record has the “Bypass User Identity Confirmation” checkbox enabled.
5. The user is logging in from an IP address within the list of trusted networks

Answer 336

Which of the following will not bypass Identity Confirmation?

1. The user’s profile has IP login restrictions enabled.
2. The user has logged into Salesforce previously from their current IP address.
3. The user has activated this computer before and has a stored activation cookie.
4. The user’s record has the “Bypass User Identity Confirmation” checkbox enabled.
5. The user is logging in from an IP address within the list of trusted networks

Question 337

Which of the following statements are true concerning email activation?

1. The email activation feature requires that the user click an activation link before logging onto a new computer.
2. The email activation feature cannot be disabled.
3. The email activation feature can be disabled by request to Salesforce.com support.
4. The email activation feature can be disabled through the UI.

Answer 337

Which of the following statements are true concerning email activation?

1. The email activation feature requires that the user click an activation link before logging onto a new computer.
2. The email activation feature cannot be disabled.
3. The email activation feature can be disabled by request to Salesforce.com support.
4. The email activation feature can be disabled through the UI.

Question 338

When transferring an account from one user to another, which of the following options are selectable? (Choose all that apply.)

1. Transfer closed cases
2. Transfer closed opportunities
3. Transfer open activities
4. Transfer closed activities

Answer 338

When transferring an account from one user to another, which of the following options are selectable? (Choose all that apply.)

1. Transfer closed cases
2. Transfer closed opportunities
3. Transfer open activities
4. Transfer closed activities

Question 339

Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on the Account Object, what access does Operations Management have to Sales Management’s accounts?

^{> Default access for the Account object is Public Read Only. > Executive Management Sales Management > Sales Person Operations > Management > Operations Person <}

1. None
2. Read Only
3. Read/Write
4. Read/Write/Transfer

Answer 339

Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on the Account Object, what access does Operations Management have to Sales Management’s accounts?

^{> Default access for the Account object is Public Read Only. > Executive Management Sales Management > Sales Person Operations > Management > Operations Person <}

1. None
2. Read Only
3. Read/Write
4. Read/Write/Transfer

^{Explanation/Reference: Read/Write is granted through role hierarchy permissions from the sharing rule. If the sharing rule referenced a sharing group then the Grant Access Using Hierarchies would not apply. This could also be true for a custom object; all standard objects require Grant Access Using Hierarchies.}

Question 340

Documents count toward Data Storage.

1. True
2. False

Answer 340

Documents count toward Data Storage.

1. True
2. False

Question 341

File attachments, document tabs, and sales force content count towards Data Storage:

1. True
2. False

Answer 341

File attachments, document tabs, and sales force content count towards Data Storage:

1. True
2. False

Question 342

A record is modified on 1/1/2008. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days after rule execution. On 1/4/2008 the record is modified and no longer meets workflow rule criteria. On 1/5/2008 the record is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when?

1. 1 on 1/8/2008
2. 2 on 1/8/2008 and 1/12/2008
3. 1 on 1/12/2008

Answer 342

A record is modified on 1/1/2008. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days after rule execution. On 1/4/2008 the record is modified and no longer meets workflow rule criteria. On 1/5/2008 the record is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when?

1. 1 on 1/8/2008
2. 2 on 1/8/2008 and 1/12/2008
3. 1 on 1/12/2008

​

^{Explanation/Reference: When the record is modified and no longer meets criteria on 1/4 the initial workflow action is dropped from the queue. The workflow action created on 1/5 is scheduled for 7 days after rule execution (which is 1/5), therefore the only rule that would be executed is on 1/12.}

Question 343

What would prevent a user from including fields when running a report?

1. Field-level security & page layouts
2. Page layouts only
3. Field-level security only
4. None of the above

Answer 343

What would prevent a user from including fields when running a report?

1. Field-level security & page layouts
2. Page layouts only
3. Field-level security only
4. None of the above

Question 344

The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management –> Import Custom Objects) is appropriate for this task.

1. True
2. False

Answer 344

The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management –> Import Custom Objects) is appropriate for this task.

1. True
2. False

Question 345

You must create the business process before creating record types for each of these objects Except?

1. Lead
2. Opportunity
3. Case
4. Campaign
5. Solutions

Answer 345

You must create the business process before creating record types for each of these objects Except?

1. Lead
2. Opportunity
3. Case
4. Campaign
5. Solutions

Question 346

You can then associate each business process with one / more record types and make it available to usersnbased on their:

1. Role
2. Profile
3. OWD
4. License Type
5. Salesforce Edition

Answer 346

You can then associate each business process with one / more record types and make it available to usersnbased on their:

1. Role
2. Profile
3. OWD
4. License Type
5. Salesforce Edition

Question 347

In order to implement more business process multiple record types must also be implemented:

1. True
2. False

Answer 347

In order to implement more business process multiple record types must also be implemented:

1. True
2. False

Question 348

Multiple record types may be created for every tab with the exception of: (Choose all that apply.)

1. Home Tab
2. Forecast Tab
3. Documents Tab
4. Leads Tab
5. Report Tab

Answer 348

Multiple record types may be created for every tab with the exception of: (Choose all that apply.)

1. Home Tab
2. Forecast Tab
3. Documents Tab
4. Leads Tab
5. Report Tab

Question 349

Field-level security can be used to make a field required.

1. True
2. False

Answer 349

Field-level security can be used to make a field required.

1. True
2. False

Question 350

You can customize to restrict a users ability to log in to salesforce.

1. Profile
2. Role
3. Page Layout
4. Record Type
5. Security Settings

Answer 350

You can customize to restrict a users ability to log in to salesforce.

1. Profile
2. Role
3. Page Layout
4. Record Type
5. Security Settings

Question 351

Is it possible for a user to own a record and not see it:

1. True
2. False

Answer 351

Is it possible for a user to own a record and not see it:

1. True
2. False

Question 352

The Account owner, Opportunity Owners and case owners:

1. Has to be the same user
2. Has to be from the Same Profile
3. Has to be from the same Role
4. Can be different Users

Answer 352

The Account owner, Opportunity Owners and case owners:

1. Has to be the same user
2. Has to be from the Same Profile
3. Has to be from the same Role
4. Can be different Users

Question 353

What is true about a Role? (Choose all that apply.)

1. Controls the level of visibility that users have to an org. data
2. Role is required while creating Record types
3. A user must be associated to one role
4. A user may be associated to one role

Answer 353

What is true about a Role? (Choose all that apply.)

1. Controls the level of visibility that users have to an org. data
2. Role is required while creating Record types
3. A user must be associated to one role
4. A user may be associated to one role

Question 354

What is True about the Role Hierarchy? (Choose all that apply.)

1. Controls data visibility
2. Controls record roll-up forecasting and reporting
3. Not necessarily the company org. chart
4. Controls Read / Write and Transfer Rules for each user

Answer 354

What is True about the Role Hierarchy? (Choose all that apply.)

1. Controls data visibility
2. Controls record roll-up forecasting and reporting
3. Not necessarily the company org. chart
4. Controls Read / Write and Transfer Rules for each user

Question 355

Which of the following components is displayed only if the record in the detail view has associated records?

1. List view
2. Mini Page Layout
3. Console layout
4. Mini View

Answer 355

Which of the following components is displayed only if the record in the detail view has associated records?

1. List view
2. Mini Page Layout
3. Console layout
4. Mini View

Question 356

Which of the following components inherits the record type and profile associations, related lists, fields, and field access settings from its associated page layout?

1. Console layout
2. Mini Page Layout
3. Detail View
4. Related Objects

Answer 356

Which of the following components inherits the record type and profile associations, related lists, fields, and field access settings from its associated page layout?

1. Console layout
2. Mini Page Layout
3. Detail View
4. Related Objects

Question 357

What happens when an email is sent to a customer from a case?

1. Case hierarchy is reset
2. Case escalation is reset
3. Case escalation rules are deleted
4. Case assignment rules are deleted

Answer 357

What happens when an email is sent to a customer from a case?

1. Case hierarchy is reset
2. Case escalation is reset
3. Case escalation rules are deleted
4. Case assignment rules are deleted

Question 358

What objects are cases related to? (Choose all that apply.)

1. Accounts
2. Forecast
3. Contacts
4. Campaign

Answer 358

What objects are cases related to? (Choose all that apply.)

1. Accounts
2. Forecast
3. Contacts
4. Campaign

Question 359

Why would you use early triggers?

1. To escalate a case according to a time zone
2. To allow notification before a case actually escalates
3. To escalate any case within a period
4. To send an auto response email to customers

Answer 359

Why would you use early triggers?

1. To escalate a case according to a time zone
2. To allow notification before a case actually escalates
3. To escalate any case within a period
4. To send an auto response email to customers

Question 360

If using Customizable forecasting there is a separate forecast role hierarchy

1. True
2. False

Answer 360

If using Customizable forecasting there is a separate forecast role hierarchy

1. True
2. False

Question 361

How many roles can you create for your org?

1. 200
2. 300
3. 500
4. No Limit

Answer 361

How many roles can you create for your org?

1. 200
2. 300
3. 500
4. No Limit

Question 362

What is true about Sharing Rules? (Choose all that apply.)

1. Automated rules that grant access to groups of users
2. Exceptions to Org. wide Defaults
3. Rules given for group of user working closely on a project
4. Irrelevant for Public Read / Write Organizations

Answer 362

What is Sharing Rule? (Choose all that apply.)

1. Automated rules that grant access to groups of users
2. Exceptions to Org. wide Defaults
3. Rules given for group of user working closely on a project
4. Irrelevant for Public Read / Write Organizations

Question 363

What is not true about sharing Rules?

1. Sharing rules open up access whereas org wide defaults restrict access
2. When u delete a sharing rule, the sharing access created by that rule is automatically removed
3. U can edit the access levels for any sharing rule. You can change the specified groups / roles for the rule
4. Sharing rules apply to all new and existing records owned by the specified role / group members
5. When u modify which users are in a group rule, the sharing rules are re-evaluated to add/remove access as necessary

Answer 363

What is not true about sharing Rules?

1. Sharing rules open up access whereas org wide defaults restrict access
2. When u delete a sharing rule, the sharing access created by that rule is automatically removed
3. U can edit the access levels for any sharing rule. You can change the specified groups / roles for the rule
4. Sharing rules apply to all new and existing records owned by the specified role / group members
5. When u modify which users are in a group rule, the sharing rules are re-evaluated to add/remove access as necessary

Question 364

A public group is a grouping of all Except?

1. Users
2. Public Groups
3. Queue
4. Roles
5. Roles and Subordinates

Answer 364

A public group is a grouping of all Except?

1. Users
2. Public Groups
3. Queue
4. Roles
5. Roles and Subordinates

Question 365

If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil’s responsibilities. What are the appropriate steps to transfer Phil’s account to the new associate?

1. Overwrite Phil’s User Profile with the new associates information and create a new profile for Phil.
2. Create a new profile for Phil as well as new associate. Deactivate Phil’s profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.
3. Associate the new role to Phil’s existing profile and Transfer all the accounts, opportunities and leads to the new associate.
4. None of the above

Answer 365

If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil’s responsibilities. What are the appropriate steps to transfer Phil’s account to the new associate?

1. Overwrite Phil’s User Profile with the new associates information and create a new profile for Phil.
2. Create a new profile for Phil as well as new associate. Deactivate Phil’s profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.
3. Associate the new role to Phil’s existing profile and Transfer all the accounts, opportunities and leads to the new associate.
4. None of the above

Question 366

Which statement is / are false for folders?

1. Access is defined either as Read or Read/Write
2. Access to folders does roll-up through role hierarchy
3. The document tab contains a control version capability
4. Access to folders does not roll-up through role hierarchy

Answer 366

Which statement is / are false for folders?

1. Access is defined either as Read or Read/Write
2. Access to folders does roll-up through role hierarchy
3. The document tab contains a control version capability
4. Access to folders does not roll-up through role hierarchy

Question 367

The size limit for documents uploaded is:

1. 1 Megabyte
2. 3 Megabyte
3. 5 Megabyte
4. 25 Megabyte

Answer 367

The size limit for documents uploaded is:

1. 1 Megabyte
2. 3 Megabyte
3. 5 Megabyte
4. 25 Megabyte

Question 368

Author and the owner have same access to the document?

1. True
2. False
3. Neither True nor False

Answer 368

Author and the owner have same access to the document?

1. True
2. False
3. Neither True nor False

Question 369

You can update licenses on the Company Profile.

1. True
2. False

Answer 369

You can update licenses on the Company Profile.

1. True
2. False

Question 370

A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to build a custom forecast for the same.

1. True
2. False

Answer 370

A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to build a custom forecast for the same.

1. True
2. False

Question 371

Fill in the the blank. Where would you make a field required?

Answer 371

Fill in the the blank. Where would you make a field required?Page Layout

Question 372

Activities are both Tasks and Calendars.

1. True
2. False

Answer 372

Activities are both Tasks and Calendars.

1. True
2. False

Question 373

Field Level Security cannot be used to make a field required.

1. True
2. False

Answer 373

Field Level Security cannot be used to make a field required.

1. True
2. False

Question 374

Which of the following is true that can cause data loss when an existing custom field is changed? (Choose all that apply.)

1. Changing to or from type Date or Date/Time
2. Changing to Number from any other type
3. Changing to number from Percent
4. Changing to one Currency from any other currency type

Answer 374

Which of the following is true that can cause data loss when an existing custom field is changed? (Choose all that apply.)

1. Changing to or from type Date or Date/Time
2. Changing to Number from any other type
3. Changing to number from Percent
4. Changing to one Currency from any other currency type

Question 375

Which of the statements is/are true for data validation? (Choose all that apply.)

1. Data Validation can enforce data integrity as well as make a field required in the page layout
2. Data Validation can prevent duplication of records
3. Data Validation run on the client machine after the user clicks the Save button
4. Data Validation rules are not enforced when using API & import operations
5. Validation rules can be activated / deactivated by the user

Answer 375

Which of the statements is/are true for data validation? (Choose all that apply.)

1. Data Validation can enforce data integrity as well as make a field required in the page layout
2. Data Validation can prevent duplication of records
3. Data Validation run on the client machine after the user clicks the Save button
4. Data Validation rules are not enforced when using API & import operations
5. Validation rules can be activated / deactivated by the user

Question 376

Identify the statement that correctly defines data validation?

1. Data validation ensures the integrity of data before its saved in SF
2. Data validation ensures the integrity of data after its saved in SF
3. Data validation ensures the integrity of data when data is imported in SF
4. Data validation ensures the integrity of data when data is exported in SF

Answer 376

Identify the statement that correctly defines data validation?

1. Data validation ensures the integrity of data before its saved in SF
2. Data validation ensures the integrity of data after its saved in SF
3. Data validation ensures the integrity of data when data is imported in SF
4. Data validation ensures the integrity of data when data is exported in SF

Question 377

Data validation ensures the integrity of data when data is exported in SF

1. True
2. False

Answer 377

Data validation ensures the integrity of data when data is exported in SF

1. True
2. False

Question 378

What statements is False for a workflow task:

1. To assign tasks to multiple users, create multiple tasks as outcomes of the rule
2. A single task can be assigned to multiple users
3. The due dates for workflow task is based on number of calendar days, The rule fails to recognize only working business days by default
4. Historical tracking is allowed for workflow task

Answer 378

What statements is False for a workflow task:

1. To assign tasks to multiple users, create multiple tasks as outcomes of the rule
2. A single task can be assigned to multiple users
3. The due dates for workflow task is based on number of calendar days, The rule fails to recognize only working business days by default
4. Historical tracking is allowed for workflow task

Question 379

Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?

1. Yes
2. No

Answer 379

Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?

1. Yes
2. No

Question 380

On Lead Conversion a Lead Object Custom field cannot be mapped to Which Object custom field?

1. Account
2. Contacts
3. Case
4. Opportunity

Answer 380

On Lead Conversion a Lead Object Custom field cannot be mapped to Which Object custom field?

1. Account
2. Contacts
3. Case
4. Opportunity

Question 381

Dashboards can be created by using Standard Reports as Source Reports?

1. True
2. False

Answer 381

Dashboards can be created by using Standard Reports as Source Reports?

1. True
2. False

Question 382

Which tool should be used to Import more than 65000 records in Salesforce.com?

1. SFDC Import Wizard
2. BData Loader

Answer 382

Which tool should be used to Import more than 65000 records in Salesforce.com?

1. SFDC Import Wizard
2. Data Loader

Question 383

Which of the following is NOT a Standard Salesforce.com Functionality?

1. Email to Lead
2. Email to Case
3. Web to Lead
4. Web to case

Answer 383

Which of the following is NOT a Standard Salesforce.com Functionality?

1. Email to Lead
2. Email to Case
3. Web to Lead
4. Web to case

Question 384

Which of the following is Not a Mandatory Field while creating a User Record?

1. Profile
2. Role
3. Alias
4. Community Nickname

Answer 384

Which of the following is Not a Mandatory Field while creating a User Record?

1. Profile
2. Role
3. Alias
4. Community Nickname

Question 385

A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?

1. User is automatically Logged Out
2. User keeps working continuously without any issues
3. User is asked in a Popup window if he would like to extend his session
4. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

Answer 385

A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?

1. User is automatically Logged Out
2. User keeps working continuously without any issues
3. User is asked in a Popup window if he would like to extend his session
4. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

Question 386

What is the Impact on a User of the Organization level Locale Changes?

1. The default Locale of the user is also set to the new Organization Level locale
2. The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale
3. No Impact on the User as he keeps using his own default Locale
4. From a new session, user will see everything in the New Organization Locale

Answer 386

What is the Impact on a User of the Organization level Locale Changes?

1. The default Locale of the user is also set to the new Organization Level locale
2. The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale
3. No Impact on the User as he keeps using his own default Locale
4. From a new session, user will see everything in the New Organization Locale

Question 387

API’s are not available for use in which Salesforce.com edition?

1. Developer Edition
2. Professional edition
3. Enterprise Edition
4. Unlimited edition

Answer 387

API’s are not available for use in which Salesforce.com edition?

1. Developer Edition
2. Professional edition
3. Enterprise Edition
4. Unlimited edition

Question 388

Which Feature is not available in Salesforce.com?

1. Profile based Login Hours
2. Profile based Login IP Ranges
3. Organization based Login Hours
4. Organization based Login IP ranges

Answer 388

Which Feature is not available in Salesforce.com?

1. Profile based Login Hours
2. Profile based Login IP Ranges
3. Organization based Login Hours
4. Organization based Login IP ranges

Question 389

For how many days deleted records are kept in the Recycle Bin?

1. 15
2. 30
3. 45
4. 60

Answer 389

For how many days deleted records are kept in the Recycle Bin?

1. 15
2. 30
3. 45
4. 60

Question 390

Which of the following is the best way to make the Field Mandatory for everyone?

1. Page Layout
2. Validation Rule
3. Roles & Profiles
4. Field Level Security

Answer 390

Which of the following is the best way to make the Field Mandatory for everyone?

1. Page Layout
2. Validation Rule
3. Roles & Profiles
4. Field Level Security

Question 391

Which of the following is not a Standard Salesforce.com Application?

1. Service
2. Sales
3. Call Center
4. Community
5. Marketing

Answer 391

Which of the following is not a Standard Salesforce.com Application?

1. Service
2. Sales
3. Call Center
4. Community
5. Marketing

Question 392

Which of the field types cannot be used as an External Id?

1. Text Field
2. Number Field
3. Picklist Field
4. Email Id Field

Answer 392

Which of the field types cannot be used as an External Id?

1. Text Field
2. Number Field
3. Picklist Field
4. Email Id Field

Question 393

Which of the following cannot be on the controlling side of the Dependent Picklist?

1. Checkbox
2. Custom Picklist
3. Standard Picklist
4. Multi Select Picklist

Answer 393

Which of the following cannot be on the controlling side of the Dependent Picklist?

1. Checkbox
2. Custom Picklist
3. Standard Picklist
4. Multi Select Picklist

Question 394

Do Validation rules get enforced on the Lead Conversion?

1. Yes
2. No

Answer 394

Do Validation rules get enforced on the Lead Conversion?

1. Yes
2. No

Question 395

On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?

1. Blank
2. Today
3. Last Day of Current Quarter
4. Last Day of Current Month
5. Last Day of Current Year

Answer 395

On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?

1. Blank
2. Today
3. Last Day of Current Quarter
4. Last Day of Current Month
5. Last Day of Current Year

Question 396

Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?

1. Customize Application
2. View Setup and Configuration
3. View All Data
4. Modify All Data
5. None of the Above

Answer 396

Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?

1. Customize Application
2. View Setup and Configuration
3. View All Data
4. Modify All Data
5. None of the Above

Question 397

Can an administrator change the profile settings of the Standard Solution Manager profile?

1. Yes
2. No
3. Depends on the Setting of the Administrator profile

Answer 397

Can an administrator change the profile settings of the Standard Solution Manager profile?

1. Yes
2. No
3. Depends on the Setting of the Administrator profile

Question 398

Queues cannot be created on which Object in salesforce.com?

1. Lead
2. Case
3. Account
4. Custom Object

Answer 398

Queues cannot be created on which Object in salesforce.com?

1. Lead
2. Case
3. Account
4. Custom Object

Question 399

Which of the following is not a valid business process in Salesforce.com?

1. Sales Processes
2. Marketing Process
3. Lead Processes
4. Support Processes
5. Solution Processes

Answer 399

Which of the following is not a valid business process in Salesforce.com?

1. Sales Processes
2. Marketing Process
3. Lead Processes
4. Support Processes
5. Solution Processes

Question 400

What is the significance of Primary Master – Detail Relationship in a Junction Object?

1. Look and Feel is inherited from Primary Master Object
2. Record Ownership is inherited from Primary Master Object
3. No such Significance
4. Both A & B

Answer 400

What is the significance of Primary Master – Detail Relationship in a Junction Object?

1. Look and Feel is inherited from Primary Master Object
2. Record Ownership is inherited from Primary Master Object
3. No such Significance
4. Both A & B

Question 401

What happens when you delete an object that is related to a junction object by a lookup relationship?

1. The junction object is deleted
2. The related fields in the junction object is deleted
3. The master records are deleted
4. The intersection object is deleted

Answer 401

What happens when you delete an object that is related to a junction object by a lookup relationship?

1. The junction object is deleted
2. The related fields in the junction object is deleted
3. The master records are deleted
4. The intersection object is deleted

Question 402

Can the User Records be permanently deleted from the Salesforce.com?

1. Yes
2. No
3. Depends on Profile Settings of the Administrator
4. User Records can be archived so that they are available on request

Answer 402

Can the User Records be permanently deleted from the Salesforce.com?

1. Yes
2. No
3. Depends on Profile Settings of the Administrator
4. User Records can be archived so that they are available on request

Question 403

Which of the following objects cannot be imported via the Salesforce.com Import Wizard?

1. Leads
2. Accounts
3. Opportunities
4. Solutions

Answer 403

Which of the following objects cannot be imported via the Salesforce.com Import Wizard?

1. Leads
2. Accounts
3. Opportunities
4. Solutions

Question 404

Salesforce.com record Id’s are Identical in?

1. Production and Config Only Sandbox
2. Production and Developer Sandbox
3. Production and Full Copy Sandbox
4. Record Id’s are always different in different environment

Answer 404

Salesforce.com record Id’s are Identical in?

1. Production and Config Only Sandbox
2. Production and Developer Sandbox
3. Production and Full Copy Sandbox
4. Record Id’s are always different in different environment

Question 405

A custom field is made Read only from the Field level security and Required from Page layout. The Field will be:

1. Read Only for the User
2. Required for the User
3. Throws an error and don’t allow to make Read only field Mandatory from page layout
4. User is given a choice in a pop up window

Answer 405

A custom field is made Read only from the Field level security and Required from Page layout. The Field will be:

1. Read Only for the User
2. Required for the User
3. Throws an error and don’t allow to make Read only field Mandatory from page layout
4. User is given a choice in a pop up window

Question 406

Which of the following is not a Roll Up summary field operation?

1. ASUM
2. MAX
3. MIN
4. COUNT
5. Average

Answer 406

Which of the following is not a Roll Up summary field operation?

1. ASUM
2. MAX
3. MIN
4. COUNT
5. Average

Question 407

How many fields can be enabled for tracking on a custom Object?

1. 10
2. 20
3. 30
4. 40

Answer 407

How many fields can be enabled for tracking on a custom Object?

1. 10
2. 20
3. 30
4. 40

Question 408

Which of the following is not part of the Profile?

1. User License
2. Page Layout
3. Record Types
4. Field Level Security
5. Roles

Answer 408

Which of the following is not part of the Profile?

1. User License
2. Page Layout
3. Record Types
4. Field Level Security
5. Roles

Question 409

How many Custom Summary Formula Fields are allowed on a single Report?

1. 5
2. 10
3. 15
4. 20
5. No limit

Answer 409

How many Custom Summary Formula Fields are allowed on a single Report?

1. 5
2. 10
3. 15
4. 200/0
5. No limit

Question 410

Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?

1. Yes
2. No

Answer 410

Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?

1. Yes
2. No

Question 411

Which of the following is not an available function in the Formula Fields?

HyperLink

Substitute

RPad

Vlookup

Answer 411

Which of the following is not an available function in the Formula Fields?

1. HyperLink
2. Substitute
3. RPad
4. Vlookup

Question 412

Which of the following cannot be used as a source report for the Analytical Snap Shot?

1. Tabular Reports
2. Summary Reports
3. Matrix Reports
4. All can be used

Answer 412

Which of the following cannot be used as a source report for the Analytical Snap Shot?

1. Tabular Reports
2. Summary Reports
3. Matrix Reports
4. All can be used

Question 413

Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com?

1. Import Wizard
2. Data Loader
3. Any one of A or B
4. None of A or B

Answer 413

Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com?

1. Import Wizard
2. Data Loader
3. Any one of A or B
4. None of A or B

Question 414

All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings?

1. True
2. False

Answer 414

All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings?

1. True
2. False

Question 415

How many custom fields can be created on an object in an unlimited Edition?

1. 100
2. 200
3. 500
4. Unlimited Fields

Answer 415

How many custom fields can be created on an object in an unlimited Edition?

1. 100
2. 200
3. 500
4. Unlimited Fields

Question 416

Which Type of Reports can’t be used to create groups of data or charts?

1. Tabular
2. Summary
3. Matrix
4. None of the Above

Answer 416

Which Type of Reports can’t be used to create groups of data or charts?

1. Tabular
2. Summary
3. Matrix
4. None of the Above

Question 417

How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object?

1. 10
2. 20
3. 30
4. No restriction on no. of Fields

Answer 417

How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object?

1. 10
2. 20
3. 30
4. No restriction on no. of Fields

Question 418

A sales team is a set of users that normally work together on _________ ?

1. Accounts
2. Leads
3. Opportunities
4. Contacts
5. Cases

Answer 418

A sales team is a set of users that normally work together on _________ ?

1. Accounts
2. Leads
3. Opportunities
4. Contacts
5. Cases

Question 419

Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com?

1. Accounts
2. Asset
3. Console
4. Call Center
5. Campaign

Answer 419

Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com?

1. Accounts
2. Asset
3. Console
4. Call Center
5. Campaign

Question 420

On which OWD sharing defaults the Sharing Rules can’t be defined?

1. OWD is Private
2. OWD is Public Read Only
3. OWD is Public Read Write
4. Sharing rules can be created on any of the above

Answer 420

On which OWD sharing defaults the Sharing Rules can’t be defined?

1. OWD is Private
2. OWD is Public Read Only
3. OWD is Public Read Write
4. Sharing rules can be created on any of the above

Question 421

What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?

1. He still sees the Opportunity record
2. He is not able to see the Opportunity Record
3. This case can never arise

Answer 421

What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?

1. He still sees the Opportunity record
2. He is not able to see the Opportunity Record
3. This case can never arise

Question 422

Account team is a set of users that normally work together on _________?

1. Accounts
2. Leads
3. Opportunities
4. Contacts
5. Cases

Answer 422

Account team is a set of users that normally work together on _________?

1. Accounts
2. Leads
3. Opportunities
4. Contacts
5. Cases

Question 423

Conditional highlighting can not be used for?

1. Tabular Reports
2. Summary Reports
3. Matrix Reports
4. None of the Above

Answer 423

Conditional highlighting can not be used for?

1. Tabular Reports
2. Summary Reports
3. Matrix Reports
4. None of the Above

Question 424

You can use conditional highlighting for summary and matrix report only.

1. True
2. False

Answer 424

You can use conditional highlighting for summary and matrix report only.

1. True
2. False

Question 425

Which of the following is an automated process your organization can use to approve records in Salesforce.com?

1. Validation Process
2. Approval Process
3. Workflow Rules
4. Record Types

Answer 425

Which of the following is an automated process your organization can use to approve records in Salesforce.com?

1. Validation Process
2. Approval Process
3. Workflow Rules
4. Record Types

Question 426

Which of the following Email Template cannot be used to send a mass email?

1. Text
2. HTML with Letterhead
3. Custom HTML
4. Visual force

Answer 426

Which of the following Email Template cannot be used to send a mass email?

1. Text
2. HTML with Letterhead
3. Custom HTML
4. Visual force

Question 427

Which of the following object does not support the Business process?

1. Lead
2. Account
3. Opportunity
4. Case
5. Solution

Answer 427

Which of the following object does not support the Business process?

1. Lead
2. Account
3. Opportunity
4. Case
5. Solution

Question 428

Which of the following does not need business process?

1. Leads
2. Opportunities
3. Contacts
4. Cases

Answer 428

Which of the following does not need business process?

1. Leads
2. Opportunities
3. Contacts
4. Cases

Question 429

In which of the following edition you can create a Managed Package?

1. Professional Edition
2. Full Test Sandbox
3. Developer Edition
4. Unlimited Edition
5. Enterprise Edition

Answer 429

In which of the following edition you can create a Managed Package?

1. Professional Edition
2. Full Test Sandbox
3. Developer Edition
4. Unlimited Edition
5. Enterprise Edition

Question 430

Can a user restrict access with the help of the sharing rules?

1. Yes
2. No

Answer 430

Can a user restrict access with the help of the sharing rules?

1. Yes
2. No

Question 431

Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy?

1. Yes
2. No

Answer 431

Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy?

1. Yes
2. No

Question 432

With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.

1. True
2. False

Answer 432

With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.

1. True
2. False

Question 433

An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.

1. Yes
2. No
3. Depends on the Settings

Answer 433

An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.

1. Yes
2. No
3. Depends on the Settings

Question 434

Which of the following types of packages can be upgraded?

1. Managed Packages
2. Unmanaged Packages
3. Both A & B
4. None of the Above

Answer 434

Which of the following types of packages can be upgraded?

1. Managed Packages
2. Unmanaged Packages
3. Both A & B
4. None of the Above

Question 435

Which of the following features allows you to send an email when an opportunity reaches a threshold value?

1. Validation Rule
2. Big Deal Alert
3. Opportunity Alert
4. Big Ticket Email

Answer 435

Which of the following features allows you to send an email when an opportunity reaches a threshold value?

1. Validation Rule
2. Big Deal Alert
3. Opportunity Alert
4. Big Ticket Email

Question 436

Conditional Highlighting only applies to the first summary field column in the table?

1. True
2. False

Answer 436

Conditional Highlighting only applies to the first summary field column in the table?

1. True
2. False

Question 437

Unmanaged packages do not include locked components but can be upgraded?

1. True
2. False

Answer 437

Unmanaged packages do not include locked components but can be upgraded?

1. True
2. False

Question 438

Auto Response rules work on which objects?

1. Leads and Cases
2. Leads and Accounts
3. Accounts and Opportunity
4. Account and Cases

Answer 438

Auto Response rules work on which objects?

1. Leads and Cases
2. Leads and Accounts
3. Accounts and Opportunity
4. Account and Cases

Question 439

Escalation rules only run during the business hours with which they are associated?

1. True
2. False

Answer 439

Escalation rules only run during the business hours with which they are associated?

1. True
2. False

Question 440

Customizable Forecasting is a prerequisite in order to enable territory management?

1. True
2. False

Answer 440

Customizable Forecasting is a prerequisite in order to enable territory management?

1. True
2. False

Question 441

Running User concept in Dashboard allows users to view Data which normally they can not view?

1. True
2. False

Answer 441

Running User concept in Dashboard allows users to view Data which normally they can not view?

1. True
2. False

Question 442

Can a user create his or her own Default Sales Team?

1. Yes
2. No

Answer 442

Can a user create his or her own Default Sales Team?

1. Yes
2. No

Question 443

How many ranges can be defined in the case of a Conditional Highlighting?

1. 2
2. 3
3. 4
4. 5

Answer 443

How many ranges can be defined in the case of a Conditional Highlighting?

1. 2
2. 3
3. 4
4. 5

Question 444

When are the formula fields Re - Calculated?

1. Every 15 minutes
2. Every time they are seen
3. After every DML Operation
4. Admin can set the time of Refresh

Answer 444

When are the formula fields Re - Calculated?

1. Every 15 minutes
2. Every time they are seen
3. After every DML Operation
4. Admin can set the time of Refresh

Question 445

How do you find out that the Approval Process is edited?

1. Last Modified By Field
2. Audit trail
3. History Record on Approval page layout
4. All of the Above

Answer 445

How do you find out that the Approval Process is edited?

1. Last Modified By Field
2. Audit trail
3. History Record on Approval page layout
4. All of the Above

Question 446

How many Solution records can be imported via Import Wizard?

1. 500
2. 5.000
3. 50.000
4. Solution Records cannot be imported via Import Wizard

Answer 446

How many Solution records can be imported via Import Wizard?

1. 500
2. 5.000
3. 50.000
4. Solution Records cannot be imported via Import Wizard

Question 447

Formatting of report is maintained when it is exported via Printable View?

1. True
2. False

Answer 447

Formatting of report is maintained when it is exported via Printable View?

1. True
2. False

Question 448

Which one is the following is a salesforce.com definition for a Lead?

1. Any person, organization or company that may be interested in your products and services, not yet customers
2. An organization, individual or company involved with your business such as customers, competitors and partners
3. Any potential revenue-generating event i.e. “sales deal”
4. Any individual or influencer associated with an account

Answer 448

Which one is the following is a salesforce.com definition for a Lead?

1. Any person, organization or company that may be interested in your products and services, not yet customers
2. An organization, individual or company involved with your business such as customers, competitors and partners
3. Any potential revenue-generating event i.e. “sales deal”
4. Any individual or influencer associated with an account

Question 449

If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin

1. True
2. False

Answer 449

If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin.

1. True
2. False

Question 450

On which of these areas Data Validation rules are enforced but no feedback is given to users?

1. Lead Convert
2. Record Merger
3. Web-TO-Case
4. SalesForce Mobile
5. Self Service Portal

Answer 450

On which of these areas Data Validation rules are enforced but no feedback is given to users?

1. Lead Convert
2. Record Merger
3. Web-TO-Case
4. SalesForce Mobile
5. Self Service Portal

Question 451

What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that

have a title of CFO, functional role of CFO, or reports to the CFO?

1) Title equals CFO > 2) Functional Role equals CFO > 3) Reports To equals CFO > 4) Contact Owner contains Poo

1. (1 OR 2 OR 3) AND 4
2. (4 AND (2 OR 3)) OR 1
3. (1 OR 2 OR (3 AND 4)
4. (1 AND (2 OR 3)) OR 4

Answer 451

What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that

have a title of CFO, functional role of CFO, or reports to the CFO?

1) Title equals CFO > 2) Functional Role equals CFO > 3) Reports To equals CFO > 4) Contact Owner contains Poo

1. (1 OR 2 OR 3) AND 4
2. (4 AND (2 OR 3)) OR 1
3. (1 OR 2 OR (3 AND 4)
4. (1 AND (2 OR 3)) OR 4

Question 452

How many User records can be imported via Import Wizard?

1. 500
2. 5.000
3. 50.000
4. User Records cannot be imported via Import Wizard

Answer 452

How many User records can be imported via Import Wizard?

1. 500
2. 5.000
3. 50.000
4. User Records cannot be imported via Import Wizard

Question 453

Which of the following is true about Page layouts?

1. Control the layout and organization of detail and edit pages
2. Control which fields, related lists, and custom links users see, on detail and edit pages only
3. Control which standard and custom buttons display on detail pages and related lists
4. Determine whether fields are visible, read only, or required, on detail and edit pages only
5. All of the Above

Answer 453

Which of the following is true about Page layouts?

1. Control the layout and organization of detail and edit pages
2. Control which fields, related lists, and custom links users see, on detail and edit pages only
3. Control which standard and custom buttons display on detail pages and related lists
4. Determine whether fields are visible, read only, or required, on detail and edit pages only
5. All of the Above

Question 454

To email a report to other users, the report must be in a public folder with access granted to the other users?

1. True
2. False

Answer 454

To email a report to other users, the report must be in a public folder with access granted to the other users?

1. True
2. False

Question 455

When a field is deleted from the page layout, does it is also deleted from the Object?

1. Yes
2. No

Answer 455

When a field is deleted from the page layout, does it is also deleted from the Object?

1. Yes
2. No

Question 456

When you insert a record using the API, Do Validation rules are expected?

1. Yes
2. No

Answer 456

When you insert a record using the API, Do Validation rules are expected?

1. Yes
2. No

Question 457

Scheduled reports run in the time zone of the user who schedules the report.

1. True
2. False

Answer 457

Scheduled reports run in the time zone of the user who schedules the report.

1. True
2. False

Question 458

Reports show only the information you can access where as Dashboards show information which you even

cannot access.

1. True
2. False

Answer 458

Reports show only the information you can access where as Dashboards show information which you even

cannot access.

1. True
2. False

Question 459

Which of the following are not controlled by the Page layouts?

1. Custom Fields
2. Sections
3. Related List
4. Custom Button
5. Validation Rule Error message

Answer 459

Which of the following are not controlled by the Page layouts?

1. Custom Fields
2. Sections
3. Related List
4. Custom Button
5. Validation Rule Error message

Question 460

If a field is visible in the search layout but hidden for certain users via the field-level security settings then

which of the following statement is true?

1. The field-level security overrides the search layout and the field will be hidden for all users
2. The field will still be visible in search layout to all the users
3. The field-level security overrides the search layout and the field will be hidden for those users
4. None of the above

Answer 460

If a field is visible in the search layout but hidden for certain users via the field-level security settings then

which of the following statement is true?

1. The field-level security overrides the search layout and the field will be hidden for all users
2. The field will still be visible in search layout to all the users
3. The field-level security overrides the search layout and the field will be hidden for those users
4. None of the above

Question 461

If a Report is run which returns 20,000 records then:

1. All 20K records are displayed in the UI
2. First 2K records are displayed in the UI
3. 10 Reports each having 2K records are created
4. Report Fails and an error is reported

Answer 461

If a Report is run which returns 20,000 records then:

1. All 20K records are displayed in the UI
2. First 2K records are displayed in the UI
3. 10 Reports each having 2K records are created
4. Report Fails and an error is reported

Question 462

On deleting a Tab from an Application ___________.

1. Deletes the Tab from Salesforce.com
2. Deletes the tab from that Application
3. Deletes that particular Object of whose Tab is deleted
4. All of the Above

Answer 462

On deleting a Tab from an Application ___________.

1. Deletes the Tab from Salesforce.com
2. Deletes the tab from that Application
3. Deletes that particular Object of whose Tab is deleted
4. All of the Above

Question 463

Which one is the following is a salesforce.com definition for an opportunity?

1. Any person, organization or company that may be interested in your products and services, not yet customers.
2. An organization, individual or company involved with your business such as customers, competitors and partners
3. Any potential revenue-generating event i.e. “sales deal”
4. Any individual or influencer associated with an account

Answer 463

Which one is the following is a salesforce.com definition for an opportunity?

1. Any person, organization or company that may be interested in your products and services, not yet customers.
2. An organization, individual or company involved with your business such as customers, competitors and partners
3. Any potential revenue-generating event i.e. “sales deal”
4. Any individual or influencer associated with an account

Question 464

Which of the following make a User record Unique?

1. Profile
2. Email Id
3. Username
4. Role

Answer 464

Which of the following make a User record Unique?

1. Profile
2. Email Id
3. Username
4. Role