ADM 201

Question 1

Which feature allows a user to group campaigns within a specific marketing program or initiative?

Campaign Hierarchy / Campaign Lists/ Campaign Members/ Campaign influence

Answer 1

Campaign Hierarchy

Question 2

Which dashboard component can display data from the summary rows of reports? Pick 2

Gauge / Table/ Chart/ Metric

Answer 2

Table/ Chart

Question 3

Which setting can a system administrator enable in the user interface? Pick 2.

customizable recent tags / chatter messenger for specific users/ printable list views/ Related list hover links

Answer 3

printable list views/ Related list hover links

Question 4

A sales user at Universal Container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers.

sales quota/ account rating/ forecast category/ probability

Answer 4

forecast category/ probability

Question 5

What is a method for adding content to Salesforce CRM Content? Choose 2 answers.

attachments/ Chatter files/ libraries / Documents

Answer 5

Chatter files / Documents

Question 6

Universal Container uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words “forgot” and “password.” What does the admin need to configure to meet this requirement?

Support Settings / Auto-response rule / Validation Rule/ email-to-case

Answer 6

Auto-response rule

Question 7

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement?

Create the workflow rule on opportunity object / Create an escalation rule based on the opportunity amount/ Create an auto-reponse rule based on the opportunity amount / Create a validation rule that evaluates the account rating.

Answer 7

Create the workflow rule on opportunity object

Question 8

The sales team at Universal Container wants an easy solution to gather customer requirements and share presentations with their customers. What should an admin do to help the sales team achieve this goal? Choose 2 answers.

Add customers to private chatter groups / use chatter files to share presentations / Add customers to libraries/ create opportunity teams for customers

Answer 8

Add customers to private chatter groups/ use chatter files to share presentations

Question 9

Which statement about sharing rules is true? Choose 2 answers.

Sharing rules open up access of records / Sharing rules are required in public read-write organizations / Sharing rules grant record access to roles and public groups / Sharing rules grant read-write or delete access to records

Answer 9

Sharing rules open up access of records / Sharing rules grant record access to roles and public groups

Question 10

What must an admin do when creating a record type?

Set the field level security for the record type / create a new page layout for the record type/ Assign the record type to the appropriate profiles/ Add the record type to the required user records

Answer 10

assign the record type to the appropriate profiles

Question 11

What is the purpose of the AppExchange? Choose 2 answers.

Customers can share and install apps published by salesforce partners / Support users can install the service cloud console custom app/ Partners can dowload accounts and contacts to collaborate on sales deals/ Admins can download and customize pre-built dashboards and reports.

Answer 11

Customers can share and install apps published by salesforce partners / Admins can download and customize pre-built dashboards and reports.

Question 12

What is a capability of Salesforce Knowledge? Choose 2 answers.

Knowledge allows an organization to share articles with partner portal users / Knowledge only allows single article type across all data categories/ Knowledge automatically creates a solution for each new article/ Knowledge uses data categories and roles to make article visible to the specific users.

Answer 12

Knowledge allows an organization to share articles with partner portal users / Knowledge uses data categories and roles to make article visible to the specific users.

Question 13

Universal Container is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives. How can this be accomplished?

define a role hierarchy where the U.S sales director rolls up to the CEO / define a role hierarchy where the U.S. sales representatives roll up to the sales director / give the U.S. sales director read/write/edit/delete object permission on the profile / place the U.S. sales director in a queue with the U.S. sales representatives

Answer 13

define a role hierarchy where the U.S. sales representatives roll up to the sales director

Question 14

Which circumstance will prevent a system admin from deleting a custom field?

The field is used in a page layout / The field is used in a workflow field update / The fiels is part of a field dependency / The fiels is used in a report

Answer 14

The field is used in a workflow field update

Question 15

Universal Container wants to automatically backup all Salesforce data on a monthly basis. Which tool can a system admin use to meet this requirement?

Data export service / Analytic snapshot / Iport Wizard / Scheduled report

Answer 15

Data Export Service

Question 16

What item appears in a user’s My Unresolved Items after synchronization using Salesforce for Outlook? Choose 2 answers.

Cases not assigned to a contact / Notes not assigned to a record / emails not assigned to a record / Contacts not assigned to an account

Answer 16

Cases not assigned to a contact / Contacts not assigned to an account

Question 17

Which statement about products and price books is true? Choose 2 answers.

A product can have a different list price in different price books / Price books that contain assets cannot contain products / Products without a price are automatically added to the standard price book / The standard and list price for a product can be listed in multiple currencies

Answer 17

A product can have a different list price in different price books / the standard and list price for a product can be listed in multiple currencies

Question 18

What will occur when a system admin creates a dynamic dashboard?

The data displayed varies based on the user viewing the dashboard / The dashboard component resize based on the device used to view it / The dashboard automatically sends an email when the underlying data changes / The dashboard refreshes automatically whenever the underlying data changes

Answer 18

The data displayed varies based on the user viewing the dashboard

Question 19

A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers.

when the record no longer matches the rule criteria / when a validation rule triggered for the record / when another record triggers the same workflow rule/ when the action is deleted from the workflow queue

Answer 19

When the record no longer matches the rule criteria / when the action is deleted from the workflow queue

Question 20

What can be transferred from one user to another user during mass transfer of account records?

Choose 3 answers. closed cases / open cases / Closed activities/ open activities / Related custom object records

Answer 20

Closed cases / open cases / Open Activities

Question 21

Universal Container set the organization-wide settings for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system admin give the sales operations team read/write access to all escalated cases?

create a criteria-based sharing rule/ create an ownership-based sharing rule/ create a case-assignment rule/ create a case-escalation rule

Answer 21

create an ownership-based sharing rule

Question 22

What permission is set in a user profile? Choose 3 answers.

Object permissions/ Active / Run reports/ mass email/ Marketing user

Answer 22

Object permissions/ Run reports/ Mass email

Question 23

Which statement is true regarding an approval process? Choose 2 answers.

An approval action defines the result of record approval or rejection / a delegated approver can reassign approval requests / The approval-history related list can be used to track the process/ An assignment rule defines the approver for each process step

Answer 23

An approval action defines the result of record approval or rejection / The approval-history related list can be used to track the process

Question 24

What is affected by changing the default locale setting for an organization?

Language / Date fields/ Currency/ Time Zone

Answer 24

Date fields

Question 25

What will happen when a user attempts to log into Salesforce from an IP address that is outside the login IP range on the User’s profile within the organization-wide trusted IP range?

The user will not be able to log in at all / The user will be able to log in after the computer is activated / The user will be able to log in without activating the computer / The user will be able to log in after answering a security question

Answer 25

The user will be able to log in after the computer is activated

Question 26

How can a system admin add users to a Salesforce organization using chatter free? Choose 2 answers.

Assign chatter free licenses to users outside the specified user domains / Assign chatter free licenses to existing user Salesforce Users/ Create users in the organization and assign them a chatter-free license / enable invites to allow users to invite others within specified email domains

Answer 26

Create users in the organization and assign them a chatter-free license / Enable invites to allow users to invite others within specified email domains

Question 27

When can a validation rule be used to prevent invalid data? Choose 3 answers.

when records are deleted by a user/ when records are imported/ when records are edited by a user/ when records are submitted using web-to-lead/ when records are updated by a workflow rule

Answer 27

when records are imported/ when records are edited by a user/ when records are updated by a workflow rule

Question 28

Universal Container has two business groups, products and services. Both groups will be using [?] to track deals, but different fields are required by each group. How should a system admin meet this requirement? Choose 2 answers.

Create two sales processes / Create two permission sets / Create two record types / Create two page layouts

Answer 28

Create two record types / Create two page layouts

Question 29

Universal Container has a private sharing model in which region sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions. What permission can a system admin enable to meet this requirement in the regional sales managers’ customer profile?

“visible” for the sales app / “view all” for opportunities/ “view all data”/ “read” for opportunities

Answer 29

“view all” for opportunities

Question 30

Which statement about chatter posts and comments are true? Choose 2 answers.

updates to the chatter feed on a record are only visible to users with access to the record / posts made to a user’s profile are visible to all users in the organization/ posts to a user’s profile are hidden from anyone below that user in the role hierarchy/ posts to a user’s profile can be made private by clicking the icon

Answer 30

updates to the chatter feed on a record are only visible to users with access to the record / posts made to a user’s profile are visible to all users in the organization

Question 31

Criteria-based sharing rules can be created for which objects? Choose 3 answers.

Contacts / Accounts / Opportunities / Campaign members / Users

Answer 31

Contacts / Accounts / Opportunities

Question 32

Where can conditional highlighting be used? Choose 2 answers.

Tabular reports / Enhanced list views/ Matrix reports/ Summary reports

Answer 32

Matrix reports/ Summary reports

Question 33

The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead-assignment rule assigns the leads to the appropriate sales representatives. How can a system admin ensure that all leads are handled even when they do not meet the assignment criteria?

specify a default lead owner/ specify a default lead creator/ create an escalation rule to route unassigned leads/ create a validation rule to route unassigned leads

Answer 33

Specify a default lead owner

Question 34

What should an admin consider when setting up case feed?

chatter feed tracking must be enabled for the case object/ case feed requires the service cloud user feature license / the use case feed permission is automatically active for all profiles / case feed replaces the standard case detail page by default

Answer 34

chatter feed tracking must be enabled for the case object

Question 35

Universal Container needs to synchronize data between Salesforce and an external financial system. How can a system admin accomplish this?

use an external ID field to match records between the systems/ use the data loader to match records between the systems/ use the data loader to upsert Salesforce records into the financial system/ use the Excel connector to export records from both systems into Excel

Answer 35

use an external ID field to match records between the systems

Question 36

Universal Container currently assigns its user from the facilities and IT teams to the same profile. Universal Container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an admin meet this requirement?

configure field level security on the new object for the facilities team/ assign the facilities team to a new role in the role hierarchy/ create a custom profile for users on the facilities team/ modify the standard profile currently shared by both teams

Answer 36

create a custom profile for users on the facilities team

Question 37

Which statement is true regarding the Answer community? Choose 2 answers

answers can be displayed externally on a customer or partner portal/ data categories control access to articles and questions/ unanswered questions are automatically escalated to new cases/ community experts must be internal Salesforce users

Answer 37

“answers can be displayed externally on a customer or partner portal/

data categories control access to articles and questions”

Question 38

Where can multilingual solution search feature be enabled? Choose 2 answers.

solution tab search/ Salesforce content/ self-service portal/ public knowledge base

Answer 38

self-service portal/ public knowledge base

Question 39

A system admin at Universal Container needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers.

export opportunities and update using the import wizard / use the similar opportunities to update the opportunities/ export opportunities and update using the data loader/ create a list view for opportunities and update using inline editing

Answer 39

export opportunities and update using the data loader/ create a list view for opportunities and update using inline editing

Question 40

What does a custom report type determine? Choose 2 answers.

the report format of the resulting report/ the field that can be used as columns when building a report/ the custom summary formulas displayed in a resulting report/ the objects that are available when building a report

Answer 40

the field that can be used as columns when building a report/ the objects that are available when building a report

Question 41

How can a system admin grant users access to dashboards? Choose 2 answers.

designate running users / create and share data categories/ share folders with public groups/ share folders with roles

Answer 41

share folders with public groups/ share folders with roles

Question 42

Sales management at Universal Container needs to display the information below in each account record: amount of all closed-won opportunities, amount of all open opportunities. Which feature should a system admin use to meet this requirement?

roll-up summary fields/ calculated columns in the related list/ cross-object formula fields/ workflow rules with field updates

Answer 42

Cross-object formula fields

Question 43

Universal Container requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results. How can the system admin address this problem?

update the sharing rule to limit user access to certain opportunities/ move the opportunity reports into a folder with restricted access/ use the show filter to filter report results and reduce records returned/ move the opportunity reports into each user’s personnel report folder

Answer 43

use the show filter to filter report results and reduce records returned

Question 44

What can be done with a workflow field update action? Choose 2 answers.

change the record type of a record/ update the value of a formula field/ update the value of a field on a child object/ apply a specific value to a field

Answer 44

change the record type of a record/ apply a specific value to a field

Question 45

Universal Container wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should a system admin meet this requirement? Choose 2 answers.

add the account related list to the survey page layout / create a lookup relationship field on the account object/ create a lookup relationship field on the survey object/ add the survey related list to the account page layout

Answer 45

create a lookup relationship field on the survey object/ add the survey related list to the account page layout

Question 46

The cloud scheduler has which capability? Choose 2 answers.

the cloud scheduler allows users to view available meeting times on lead and contact calendars / Salesforce can automatically propose multiple meeting times base on Salesforce user calendars/ The cloud scheduled can be enabled at the user profil level/ A custom logo can be added to the meeting request email set to a contact or lead

Answer 46

The cloud scheduler allows users to view available meeting times on lead and contact calendars / A custom logo can be added to the meeting request email set to a contact or lead.

Question 47

What can an admin configure for users on the search result page? Choose 3 answers.

Columns displayed for each object / filter by which users can narrow down results / number of records displayed for each object / Objects included in the search / Fields being searched on for each object

Answer 47

Columns displayed for each object / number of records displayed for each object / Fields being searched on for each object

Question 48

What should a system admin consider when setting up mobile Lite? Choose 2 answers.

it must be enabled for the entire organization/ it allows access to most custom objects in the organization/ only recently-viewed records are synchronized/ it allows access to all standard objects in the organization

Answer 48

it must be enabled for the entire organization/ it allows access to all standard objects in the organization

Question 49

What type of field allows users to input text, images, and links?

text area / Input area / Text area (rich) / Text and image area

Answer 49

Text area (Rich)

Question 50

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “create” profile permission for campaigns. How should a system admin grant the correct access to the user?

create a campaign sharing rule to grant access to the user / Grant the user delegated administration rights to campaigns / Assign the user to the standard Marketing user profile / Select the marketing user checkbox on the user record

Answer 50

Select the marketing user checkbox on the user record

Question 51

When converting a lead, how can an admin capture custom lead data on the converted contact?

map custom lead field to the standard lead field / use the data loader to move the custom lead data/ map custom lead field to custom contact fields/ use the lead conversion wizard to select the fields

Answer 51

map custom lead field to custom contact fields

Question 52

Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

page layouts / multi-select picklists/ record types/ Roles

Answer 52

Record Types

Question 53

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?

Read only / Default off /Tab hidden / Default on

Answer 53

Tab hidden

Question 54

Which data can be highlighted in a report using conditional highlighting? Choose 3 answers.

Data fields / Summarized totals / Group by field names / Summary formulas / Grand totals

Answer 54

Data fields / Summarized totals / Grand totals

Question 55

A user at Universal Container reports an error message when attempting to log in. The admin checks the user’s login history, but there is no record of the attempted login. What could be the cause of this issue?

The user is attenpting to login with the wrong password / The user is attempting to login outside of the profile IP login range / The user is attempting to login outside of the profile login hours / The user is attempting to login with the wrong username

Answer 55

The user is attempting to login with the wrong username

Question 56

What does the controlling field determine when field dependencies are being created?

The dependent fields that appear on a layout / The default value populated in the dependent field / The values that appear in the dependent field / The field-level-security for the dependent field

Answer 56

The values that appear in the dependent field

Question 57

Which feature license can be assigned to a user record in Salesforce? Choose 2 answers.

opportunity users / console user/ Service Cloud user/ Knowledge user

Answer 57

Service Cloud user/ Knowledge user

Question 58

What is the capability of Service Cloud (Customer) portal? Choose 2 answers.

customers can log, view, edit, and close their own cases / the portal can be customized with corporate branding/ customers can view and edit contacts related to their own accounts/ the portal and its users can be created without additional licensing

Answer 58

customers can log, view, edit, and close their own cases / the portal can be customized with corporate branding

Question 59

How can a sales user relate an opportunity to a campaign? Choose 2 answers.

select the campaign record type when creating the opportunity / use the campaign influence related list on the opportunity/ use the campaign hierarchy related list on the opportunity/ select the primary campaign source for the opportunity

Answer 59

use the campaign influence related list on the opportunity/ select the primary campaign source for the opportunity

Question 60

The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?

lookup filter/ formula / hierarchical relationship/ lookup relationship

Answer 60

lookup relationship

Question 61

The recruiting team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account’s support plan expires. What should an admin configure to meet this requirement?

auto-response rule / assignment rule/ workflow rule/ escalation rule

Answer 61

workflow rule

Question 62

Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an admin accomplish this? Choose 2 answers.

create a validation rule / create custom fields/ create a support processes/ create a page layout

Answer 62

create custom fields/ create a page layout

Question 63

Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

each account must not have related contacts/ each contact must have a related account/ each account may or may not have related contacts/ each contact may or may not have related accounts

Answer 63

each account may or may not have related contacts

Question 64

A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers.

record types and read-only page layouts / formula fields/ data validation rules/ workflow approvals

Answer 64

record types and read-only page layouts / data validation rules

Question 65

What can be modified on standard object fields? Choose 3 answers.

picklist values/ Default text / label / help text

Answer 65

picklist values/ label / help text

Question 66

Universal Container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an admin meet this request?

enable chatter feed tracking on opportunities / add sales engineers to opportunity teams/ add chatter groups to opportunities/ add sales engineers to accounts teams

Answer 66

add sales engineers to opportunity teams

Question 67

What can a marketing user do using the manage button on a campaign record? Choose 2 answers.

create a custom report including all the campaign members / import new leads and associate them with the campaign / associate existing opportunities with the campaign/ associate existing contacts with the campaign

Answer 67

import new leads and associate them with the campaign / associate existing contacts with the campaign

Question 68

The support group at Universal Container wants agents to capture different information for product support and inquiry cases. What feature should an admin use to meet these requirements? Choose 3 answers.

page layouts/ Permission sets/ record types/ support processes/ Field level security

Answer 68

page layouts/ record types/ support processes

Question 69

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?

active currency / record currency/ corporate currency/ personnel currency

Answer 69

corporate currency

Question 70

Universal Containers set the organization-wide default for opportunities to private. Which record will an opportunity pipeline report return?

opportunities for which the user running the report is also the account owner / opportunities for the entire sales organization regardless of the user running the report/ opportunities owned by the user running the report and users below them in the role hierarchy/ opportunities owned by the user running the report and users in the same role in the role hierarchy

Answer 70

opportunities owned by the user running the report and users below them in the role hierarchy

Question 71

Which privilege can be granted to members of a content library (workspace) without modifying user permissions? Choose 2 answers.

edit a member’s library permissions / add tags when editing content details/ share content with other users in chatter/ create a new library

Answer 71

add tags when editing content details/ share content with other users in chatter

Question 72

What should an admin consider with configuring workflow rules? Choose 2 answers.

rules can be evaluated when records are created or edited / rule actions can take place immediately or on a specific date/ rules must be deactivated before using an import wizard/ all existing records are evaluated when a new rule is activated

Answer 72

rules can be evaluated when records are created or edited / rule actions can take place immediately or on a specific date

Question 73

Universal container has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representatives do to ensure the marketing team can access the opportunity?

manually share the record with the public group/ add the public group to the opportunity team / change the opportunity owner to the public group

Answer 73

manually share the record with the public group

Question 74

What setting is controlled by a user’s profile? Choose 3 answers.

locale settings / feature license assignment/ field-level security/ record type assignment/ assigned apps

Answer 74

field-level security/ record type assignment/ assigned apps

Question 75

If two objects have parent-child relationship, how can a user access the child record from the parent record?

custom link / child field / lookup field/ related list

Answer 75

related list

Question 76

How can a system admin restrict users from viewing certain fields in list views, searches, page layouts, and reports?

“Remove the field rom reports and list views.
set the field to hidden on user role.
Remove the field from page layouts
Set field to hidden using field-level security.”

Answer 76

Set field to hidden using field-level security.

Question 77

Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern, the admin set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an admin do to troubleshoot the issue? Choose 2 answers.

verify the users have the “Modify All Data” permissions for the account on their profiles/ verify the field-level security for the Industry field is not set to “Read Only” on the user profiles/ verify the users have Edit permission for accounts on their profiles/ verify the Industry field is set as required on all the account page layouts assigned to the users

Answer 77

verify the field-level security for the Industry field is not set to “Read Only” on the user profiles/ verify the Industry field is set as required on all the account page layouts assigned to the users

Question 78

What standard object has a one-to-many relationship with the account object? Choose 3 answers.

Case / Contact / lead / Opportunity / Campaign

Answer 78

Case / Contact / Opportunity

Question 79

The sales operations team at Universal Containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives. How can a system admin meet this requirement?

add sales operations users to the default account teams for all sales reps / define a role hierarchy where the sales operations role is above the sales reps role/ create sharing rules that give sales operations access to records owned by sales reps/ manually share all records owned by sales reps with sales operations

Answer 79

create sharing rules that give sales operations access to records owned by sales reps

Question 80

What should a system admin consider when deleting a custom field? Choose 3 answers.

fields used in workflow and assignment rules cannot be deleted / fields must be removed from page layouts after being deleted / field values should be archived before a field is deleted/ existing field values must be transferred to a new custom field/ deleted fields and values can be restored from the recycle bin within 15 days

Answer 80

fields used in workflow and assignment rules cannot be deleted / field values should be archived before a field is deleted/ deleted fields and values can be restored from the recycle bin within 15 days

Question 81

A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?

import Wizard / Merge Leads Function / Data loader / Validation Rules

Answer 81

Import Wizard

Question 82

What is an option when customizing a report? Choose 3 answers.

Add a grouping / Add a filter / Add a gauge component / Schedule a refresh time / Summarize fields

Answer 82

Add a grouping / Add a filter / Summarize fields

Question 83

What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers.

Inline editing / Enhanced lists / Enhanced profile list views / Enhanced page layout editor

Answer 83

Inline editing / Enhanced lists

Question 84

A marketing user needs to create a new campaign, but the “New” button is NOT visible from the campaign home page. The system admin has verified that the user has the “Create” profile permission for the campaign object. How should the system admin resolve the issue?

grant the user “Read” profile permissions for the Campaign object/ select the Marketing User check box in the user record / select the “Manage Campaign” profile permissions / add the “New” button to the page layout using the page layout editor

Answer 84

select the Marketing User check box in the user record

Question 85

A user is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system admin help the user log into Salesforce? Choose 2 answers.

Answer 85

click “Reset Password” on the user’s record detail page / click “Unlock” on the user’s record detail page

Question 86

Universal Containers uses a custom field on the Account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. What feature should a system admin use to meet this requirement?

roll-up summary field / workflow field update / lookup field / cross-object formula field

Answer 86

cross-object formula field

Question 87

Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system admin use to meet this requirement? Choose 3 answers.

support process / page layouts / record types / validation rules / delegated administration

Answer 87

support process / page layouts / record types

Question 88

What is the purpose of the Service Cloud (Customer) Portal? Choose 2 answers.

to allow partners to access contact records for case collaboration / to provide Web Self Service by exposing Knowledge articles / to share support reports and dashboards with high profile accounts / to allow customers to log in and check the status of cases online

Answer 88

to provide Web Self Service by exposing Knowledge articles / to allow customers to log in and check the status of cases online

Question 89

Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system admin use to accomplish this?

account analytic snapshot / account report export / data loader / data export service

Answer 89

data export service

Question 90

A system admin at Universal Containers created a new account record type. However, sales users are unable to select the record type when creating new account records. What is a possible reason for this? Choose 2 answers.

the record type has not been activated / the record type has not been added to the sales user profile / the record type has not been set as the default record type / the record type does not have an assigned page layout

Answer 90

the record type has not been activated / the record type has not been added to the sales user profile

Question 91

Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 answers.

Stacked bar chart / Grouped line chart / Funnel chart / Donut Chart

Answer 91

Stacked bar chart / Grouped line chart

Question 92

Which level of access can be set when sharing a document folder with users? Chosse 2 answers

Read, Write, Create , Delete / Read, write / Read, write, create, read-only / read-only

Answer 92

read, write / Read-only

Question 93

When are validation rules applied when using Salesforce for Outlook?

every time a record is saved / every time a user views a record / every time a record is updated / every time data is synced with the server

Answer 93

every time data is synced with the server

Question 94

What should be considered when configuring the lead conversion process? Choose 2 answers.

standard lead fields are automatically converted into account, contact, and opportunity fields / custom lead fields can be mapped to custom object fields / custom lead fields can be mapped to account, contact, and opportunity fields / roll-up summary lead fields can be mapped to custom contact fields

Answer 94

standard lead fields are automatically converted into account, contact, and opportunity fields / custom lead fields can be mapped to account, contact, and opportunity fields

Question 95

An opportunity record created with a close date of July 30th meets the criteria of time-dependent workflow rule. The time dependent action is scheduled for July 23rd. What happens if the opportunity is edited before July 23rd and no longer meets the criteria?

the time dependent action will execute on July 30 / the time dependent action is put on hold / the time dependent action will execute on July 23 / the time dependent action is automatically removed from the queue

Answer 95

the time dependent action is automatically removed from the queue

Question 96

When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers.

Case team / Queue / Contact / user

Answer 96

Queue / User

Question 97

The marketing team at UC wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?

create an email template for each language and an assignment rule to send the appropriate template / create a single email template and use the translation workbench to translate and send the appropriate template / create an email template for each language and an auto-response rule to send the appropriate template / create an email template for each language and a workflow alert to send the appropriate template

Answer 97

create an email template for each language and an auto-response rule to send the appropriate template

Question 98

What does a page layout allow an admin to control?

the fields users see on detail and edit pages / the fields users see in reports and list views / the record types available to each role and profile / the business process and related picklist values displayed

Answer 98

the fields users see on detail and edit pages

Question 99

Which component can be included in a custom home page layout? Choose 3 answers.

Dasboard components / Trending chatter topics / Analytic snapshots / Messages and alerts / Pending approval list

Answer 99

Dasboard components / Messages and alerts / Pending approval list

Question 100

Sales reps at UC should not be able to create leads, delete their own accounts, or send mass emails. How can an admin meet these requirements?

Change the OWD default settings / Modify a standard profile / create a custom profile / Create a sharing rule

Answer 100

create a custom profile

Question 101

When using sharing rules, what users can records be shared with? Choose 2 answers.

Queues / Roles and subordinates / Public groups / Profiles

Answer 101

Roles and subordinates / Public Groups

Question 102

How can Knowledge articles be used? Choose 2 answers.

To display salesforce answers / To resolve customer cases / To display for customer self-service / To display Salesforce Solutions

Answer 102

To resolve customer cases / To display for customer self-service

Question 103

When importing data, what happens if some records do NOT meet the data validation criteria?

import process ignores the data validation criteria / import process requires user authorization to import the invalid records / import process aborts when it encounters the first invalid record / import process fails only for the records with invalid data

Answer 103

import process fails only for the records with invalid data

Question 104

A user profile has login hour restrictions set to Monday through Friday, 8am to 5pm. The user logged in at 4:30pm on Tuesday and it is now 5:01pm. Which behavior of the application should the user expect?

the user will be able to continue working but will be unable to start any new sessions / the user will be able to continue working and start new sessions / the user will be logged out and unsaved work in process will be saved / the user will be logged out and any unsaved work in process will be lost

Answer 104

the user will be able to continue working but will be unable to start any new sessions

Question 105

Which statement about Community experts is true? Choose 2 answers.

community experts can delete inappropriate community content / community experts are designated by an icon / community experts can manage Salesforce Ideas Categories / community experts can be designated for Salesforce Ideas or Answers

Answer 105

Community experts are designated by an icon / community experts can be designated for Salesforce Ideas or Answers

Question 106

What option is available when scheduling a dashboard refresh? Choose 2 answers.

define refresh times for specific dashboard components / send a refresh notification to users with access to the dashboard / view and remove scheduled dashboard refresh / schedule the dashboard to refresh in different time zones

Answer 106

send a refresh notification to users with access to the dashboard / view and remove scheduled dashboard refresh

Question 107

Which option is available when using process Visualizer? Choose 2 answers.

share annotated approval process diagrams / add approval steps from the process Visualizer / edit the criteria used to trigger the approval process / view approval process as a flow chart

Answer 107

share annotated approval process diagrams / view approval process as a flow chart

Question 108

What can users do with Mobile Lite? Choose 2 answers.

view,create,edit,delete accounts, contacts, and opportunities / view campaign and manage campaign members / view,create,edit,delete custom objects/ search for records that were not previously downloaded to a mobile device

Answer 108

view,create,edit,delete accounts, contacts, and opportunities / search for records that were not previously downloaded to a mobile device

Question 109

UC needs to allow a group of users to view account records that they do NOT own. Which feature can the system admin use to meet this requirement?

Field-level security / Account record Types / Sharing Rules / Public Groups

Answer 109

Sharing Rules

Question 110

“Which statement about Chatter posts and comments is true?
Pick 2

“posts to a user’s profile are hidden from anyone below that user in the role hierarchy / posts made to a user’s profile are visible to all users in the organization / updates to the chatter feed on a record are only visible to users with access to the record / posts to a user’s profile can be made private by checking the lock icon

Answer 110

posts made to a user’s profile are visible to all users in the organization / updates to the chatter feed on a record are only visible to users with access to the record

Question 111

What action is possible with a workflow task? Choose 2 answers.

a task can be reused in multiple workflow rules / a task can be tracked in the activity history / a single task can be assigned to multiple users / a task can be assigned to a Chatter Free user

Answer 111

a task can be reused in multiple workflow rules / a task can be tracked in the activity history

Question 112

What must a system admin consider when setting up the running user for a dashboard? Choose 2 answers.

the running user becomes the default owner of the dashboard / data access permissions determine what data the users can view in the source reports / only users in the same role as the running user can view the dashboard / the running user determines the data displayed in the components of the dashboard

Answer 112

data access permissions determine what data the users can view in the source reports / the running user determines the data displayed in the components of the dashboard

Question 113

When working on opportunities, sales reps at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system

admin use to facilitate them? Choose 2 answers. Big deal alerts / Chatter Groups / Similar Opportunities / Opportunity update reminders

Answer 113

Chatter groups / Similar opportunities

Question 114

Which field type can be used as an external ID? Choose 3 answers.

Text Field / Email Field / url Field / Number Field/ Formula Field

Answer 114

Text Field / Email Field / Number Field

Question 115

Which user is listed in the case history related list for case changes made for assignment and escalation rules?

The owner of the case when the rule was triggered / The user who created the assignment or escalation rule / The automated case user specified in the support settings

Answer 115

The automated case user specified in the support settings

Question 116

A system admin has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion?

the lead formula field value can be mapped to a number field on the account record / the lead formula field value can be mapped to a roll-up summary on the account record / the lead formula field value can be mapped to a formula field on the account record / the lead formula field value can be mapped to a standard field on the account field

Answer 116

the lead formula field value can be mapped to a number field on the account record

Question 117

Which schedule type can be defined for a product? Choose 2 answers.

Revenue / Production / Quantity / Forecast

Answer 117

Revenue / Quantity

Question 118

What task can a delegated admin perform? Choose 3 answers.

Manage users within specified roles / Create new user profiles / Reset Passwords for all users / Log in as a user who has granted login access / Manage specified custom Objects

Answer 118

Manage Users within specified roles / Log in as a user who has granted login access / Manage specified custom objects

Question 119

A system admin at Universal Containers created a custom object to capture custom feedback. How can the admin ensure that users have access to this new object?

add fields from the feedback object to the account page layout / create a lookup relationship from the account page to the feedback object / assign the feedback page layout to the appropriate user profiles / create a role in the hierarchy to provide user access to the new pbject

Answer 119

assign the feedback page layout to the appropriate user profiles

Question 120

A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce admin would take to troubleshoot the problem?

Reset the password / Unlock the user / Change the login IP ranges / View the login history

Answer 120

View the login history

Question 121

Universal Containers has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to the High Wealth Sales Team members only. Retirement accounts should be visible to all sales users. How can a system admin meet this requirement?

create a new record type for the High Wealth accounts and share the record type with High Wealth team members / create a new profile for Retirement sales team members and remove read access to High Wealth account records / Set the OWD sharing to public read-only and create a sharing rule to limit access to High Wealth accounts / set the OWD sharing to private and create a sharing rule to share Retirement accounts with all sales users

Answer 121

create a new record type for the High Wealth accounts and share the record type with High Wealth team members

Question 122

When a lead is converted and an opportunity record is created, which object is related to the new opportunity by default? Choose 2 answers.

Account / Case / Contact / Lead

Answer 122

Account / Contact

Question 123

What does Salesforce authenticate before allowing a user to log in through the user interface? Choose 3 answers.

whether the user’s profile has specified business hours / whether the user’s profile is API enabled / whether the user’s profile has IP address restrictions / whether the user’s profile has login hour restrictions / whether the organization has trusted IP addresses

Answer 123

whether the user’s profile has IP address restrictions / whether the user’s profile has login hour restrictions / whether the organization has trusted IP addresses

Question 124

What is required to make a user an approver in the approval process?

the user must be in the same role as the approval submitter in the role hierarchy / the user most opt in to receive email alerts when an approval request is requested / the user must be set up as a delegated approver / the user must have read permission for the object in the approval process

Answer 124

the user must have read permission for the object in the approval process

Question 125

What should a system admin consider when setting up Mobile Lite? Choose 2 answers.

Mobile Lite config can be created for each user profile / Mobile Lite must be enabled before users can install it / Mobile Lite provides access to standard objects and dashboards / Mobile Lite users must have a mobile license assigned to them

Answer 125

Mobile Lite must be enabled before users can install it / Mobile Lite provides access to standard objects and dashboards

Question 126

Which option is available to a system admin when managing passwords for Salesforce Users? Choose 3 answers.

admin can reset passwords for all users at once / admins can enforce all numeric password policy / admins can assign a password to a set of users / admins can customize the message sent to locked-out users / admins can grant users the “password never expires” permission

Answer 126

admin can reset passwords for all users at once / admins can customize the message sent to locked-out users / admins can grant users the “password never expires” permission

Question 127

A system admin created a custom object for a recruiting application to track open positions. The admin needs to give recruiting users the ability to read, create, edit, and delete position records. How should the admin proceed?

modify a standard profile and enable the custom object permissions / use an existing standard profile that will automatically have the custom object permissions enabled / create a custom profile and enable the custom object permissions / use an existing custom profile that will automatically have the custom object permissions enabled

Answer 127

create a custom profile and enable the custom object permissions

Question 128

Match the automation rules with the order in which they are processed:

“Escalation Rules / Workflow Rules / Validation Rules / Assignment Rules

Validation Rules / Assignment Rules / Workflow Rules / Escalation Rules”

Answer 128

Validation Rules / Assignment Rules / Workflow Rules / Escalation Rules

Question 129

Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to see the set of stages that apply to consumer opportunities. How can an admin correct the problem?

remove all but one record type from the regional sales team profile / check for a validation rule that restricts the visibility of the opportunity stages / assign the relevant record types and sales processes to the regional sales team profile / ensure that regional sales users are routing consumer opportunities to the appropriate approver

Answer 129

assign the relevant record types and sales processes to the regional sales team profile

Question 130

When should a system admin consider using the Salesforce AppExchange? Choose 2 answers.

to find answers to Salesforce application questions / when standard Salesforce functionality needs to be extended / to submit ideas for Salesforce application enhancements / when looking for pre-built custom applications and tools

Answer 130

when standard Salesforce functionality needs to be extended / when looking for pre-built custom applications and tools

Question 131

What action can a user with the standard system admin profile take? Choose 3 answers.

access a log of the records a user has viewed / delete user records / reset all user passwords / assign feature licenses to users / define and assign custom profiles to users

Answer 131

reset all user passwords / assign feature licenses to users / define and assign custom profiles to users

Question 132

Which permission is required to convert a lead? Choose 2 answers.

“transfer” access for leads, accounts, contacts, and opportunities / “import leads” profile permission / “create” and “edit” access for leads, accounts, contacts, and opportunities / “convert leads” profile permission

Answer 132

“create” and “edit” access for leads, accounts, contacts, and opportunities / “convert leads” profile permission

Question 133

Criteria-based sharing rules can be created for which objects? Choose 3 answers.

Leads / Campaigns / Contacts / Opportunities / Accounts

Answer 133

Contacts / Opportunities / Accounts

Question 134

Which setting can a system admin control in the Salesforce user interface? Choose 3.

Enable spell Checker / Enable Enhanced list views / Enable customizable recent items / Enable chatter for specific users / Enable hover details

Answer 134

Enable spell checker / Enable enhanced list views / Enable hover details

Question 135

Universal Containers has multiple support teams. One team handles technical support issues and another handles billing issues. When would a system admin consider introducing a new record type for cases? Choose 2 answers.

When different field-level security is required / When different record access is required / when multiple page layouts are required / when different picklist values are required

Answer 135

When multiple page layouts are required / When different picklist values are required

Question 136

Which customization option is available for standard fields? Choose 3 answers.

Delete standard fields / Edit picklist values for standard fields / Change the field type of standard fields / Rename standard field labels in the user interface / remove non-required standard fields from a page layout

Answer 136

Edit picklist values for standard fields / Rename Standard field labels in the user interface / Remove non-required standard fields from a page layout

Question 137

Sales managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time off requests. Which permission should a system admin enable in a custom profile to meet this requirement in a private sharing model?

“read for accounts” / “view all data” / “read for opportunities” / “view all for opportunities”

Answer 137

“view all data”

Question 138

Universal Containers has certain customers that must be placed on the Do Not Contact (DNC) list. A system admin needs to ensure that sales reps do not contact these customers. Which step should the admin take to enforce this requirement? Choose 3 answers.

make the DNC contact records private to all sales users / filter the DNC contacts from mass email list views shared with sales users / select the masse email checkbox on the DNC contact record / remove the phone number and email address fields from the contact page layout for DNC contacts / add the Do Not Contact field to the contact layout and make it visible for all sales user profiles

Answer 138

make the DNC contact records private to all sales users / filter the DNC contacts from mass email list views shared with sales users / add the Do Not Contact field to the contact layout and make it visible for all sales user profiles

Question 139

Jim has logged into Salesforce. He clicks the leads ___ along the top of the screen, and then clicks the new button. He enters a lead name, company, and demographic information, and clicks save. Jim has created a lead ___ within the lead ___.

object, tab, record / tab, object, record / object, record, tab / tab, record, object

Answer 139

tab, record, object

Question 140

Which of the following is NOT a standard object?

Campagn / Opportunity / Sale / Contract

Answer 140

Sale

Question 141

Which of the following is NOT a standard Salesforce application? Select all that apply.

Call center / Accounts / Marketing / Invoices

Answer 141

Accounts / Invoices

Question 142

Susan navigates to the leads tab and selects “Unread Leads” from the drop down menu, and is presented with a series of lead records. “Unread Leads” is an example of which of the following?

Report / Dashboard / List view / Record

Answer 142

List view

Question 143

Bob is a Salesforce system admin. He creates a sandbox to test a feature that will require activation. Bob submits a case to Salesforce support from the production environment. Support requests the org ID of the environment that Bob would like the feature activated within. Bob can provide support the production org ID, as the sandbox and production org IDs will match.

only in the case where the sandbox created is a developer sandbox / only in the case where the sandbox created is a full sandbox / Yes, the production org ID will always match the org ID of its sandboxes / No, the production org ID will never match the org ID of any of its sandboxes

Answer 143

No, the production org ID will never match the org ID of any of its sandboxes

Question 144

Jenny is a Salesforce.com admin for Inspired Products, Inc. (IPI). IPI’s fiscal quarters are comprised of two four week months, and one five week month, beginning in January. IPI would like to report on their opportunity pipeline segmented by fiscal quarter. What does Jenny need to consider when configuring Salesforce? 2 answers

standard fiscal years can be configured to suit IPI’s needs / custom fiscal years must be configured to suit IPI’s needs./ Once enabled, custom fiscal years CANNOT be disabled. / fiscal year config is not required

Answer 144

custom fiscal years must be configured to suit IPI’s needs./ Once enabled, custom fiscal years CANNOT be disabled.

Question 145

IPI support has office hours Mon-Sun 8a-8p but does not work Christmas, Thanksgiving, and several other holidays throughout the year. Cases are escalated according to working hours within the organization. How should this be configured in Salesforce? Select all that apply.

Business hours must be configured to define the working hours Mon-Sun, 8a-8p / Salesforce automatically adds holidays, simply select all that apply / a recurring holiday must be added for each holiday and associated to the appropriate business hours / configuration of business hours and holidays is not required

Answer 145

Business hours must be configured to define the working hours Mon-Sun, 8a-8p / a recurring holiday must be added for each holiday and associated to the appropriate business hours

Question 146

Dan creates an opportunity record and then associates a Powerpoint deck to the opportunity via Chatter. The opportunity record impacts ___ storage, while the Powerpoint deck impacts ___ storage.

data, file / file, data / record, data / record, file

Answer 146

data, file

Question 147

Mary is a sales rep that travels extensively. She states that she consistently uses the same web browser on the same laptop, yet is still frequently prompted for computer activation. What could cause this to happen?

this is normal and expected behavior / Mary’s computer web browser is not storing cookies properly / the trusted IP ranges for Salesforce are improperly configured / the login IP ranges for Salesforce are improperly configured

Answer 147

Mary’s computer web browser is not storing cookies properly

Question 148

Jim is a traveling sales rep and has just landed from a cross-country flight. He views his calendar in Salesforce and notices that his calendar appointments are displaying several hours off. What is likely the cause?

the locale on Jim’s user record is set incorrectly / the Salesforce org’s time zone needs to be changed to reflect the change in time zone / the time zone on Jim’s user record needs to be updated to reflect the change in time zone / Jim needs to update the time zone on his laptop to reflect the change in time zone

Answer 148

the time zone on Jim’s user record needs to be updated to reflect the change in time zone

Question 149

You are the Salesforce admin for a US-based company with a satellite office in Berlin. The Berlin office does not currently use Salesforce, but is scheduled to begin within the next few months. In order for the Berlin office to be effective, they will need to view Salesforce in German and enter currency amounts in Euros. The US office must be able to report all opportunities in US dollar amounts. A static conversion rate between USD and EUR is acceptable for launch. What do you need to consider for this implementation? Select 3.

multiple currencies must be enabled prior to establishing conversion rates between currencies / translation must be configured for custom objects, tabs, fields, and picklist values / enabling multiple currencies will require feature activation. Feature activation can take several days to complete, and should be worked into the project plan accordingly. / advanced currency management with dated exchange rates is required

Answer 149

multiple currencies must be enabled prior to establishing conversion rates between currencies / translation must be configured for custom objects, tabs, fields, and picklist values / enabling multiple currencies will require feature activation. Feature activation can take several days to complete, and should be worked into the project plan accordingly.

Question 150

The VP of customer service is concerned that customer service reps can access Salesforce data from their homes. She would like to limit all customer service reps to accessing Salesforce only while they are at work. As the Salesforce admins, what steps can you take to ensure that the customer service reps can access Salesforce only from within the company?

add the company’s public IP range(s) to the list of Trusted IP ranges / add the company’s public IP range(s) to the list of Login IP ranges on the customer service reps’ profile / configured Login Hours on the company information page / add the company’s public IP range(s) to the list of Trusted IP ranges on the customer service reps’ profile

Answer 150

add the company’s public IP range(s) to the list of Login IP ranges on the customer service reps’ profile

Question 151

The marketing team, several (but not all) executive users, and several (but not all) users from sales ops should be granted the ability to access several list views and a report folder. As the Salesforce admin, how would you structure access?

specify the named users and roles within the sharing criteria for each list view and the report folder / create a new role and assign each user to this role. Specify this role within the sharing criteria for each list view and the report folder / create a new public group and assign each user to this group. Specify the public group within the sharing criteria for each list view and the folder report / Create a new permission set and assign each user to the permission set. Specify access to the list views and report folder within the permission set.

Answer 151

create a new public group and assign each user to this group. Specify the public group within the sharing criteria for each list view and the folder report

Question 152

“The operations team uses a field on account called ““Delinquency Status”” to indicate when an account is behind on payment. This field should be visible to only the following users:
the entire finance team / all sales managers / 2 named users of the 75 sales reps
What is the best way to implement this scenario?

” grant field-level visibility to the Delinquency Status to the finance team, sales manager, and sales reps via role / grant field-level visibility to the Delinquency Status field to the finance team, sales manager, and sales reps via permission set / grant field-level visibility to the Delinquency Status field to the finance team, sales manager, and sales rep profiles / grant field-level visibility to the Delinquency Status field to the finance team and sales manager profiles. Grant field-level visibility to the Delinquency Status field to the two sales reps via permission set.

Answer 152

grant field-level visibility to the Delinquency Status field to the finance team and sales manager profiles. Grant field-level visibility to the Delinquency Status field to the two sales reps via permission set.

Question 153

Customer service reps must be able to create cases and edit cases that they own. However, they should not be able to view cases owned by any other users. Org-wide defaults for the case object must be set to which of the following?

public read, write / public read only / Private / Not visible

Answer 153

Private

Question 154

Julie and Jim are both sales reps in your organization and are collaborating on an account “Squared Wireless.” Jim currently owns the account, and Julie cannot view the record in Salesforce. Jim would like for Julie to have the ability to view and edit the “Squared Wireless” account record. All other account records owned by Jim should remain not visible to Julie. Account collaboration is rare within your organization. Julie and Jim are assigned the same role and profile. How can this be solved in Salesforce?

instruct Jim to manually share the account record / create a criteria-based sharing rule to grant access to records as needed / set the org-wide defaults for accounts to read only / add Julie and Jim to a public group “Sales Collaboration.” Create a sharing rule that grants members of “Sales Collab” read/write access to account records owned by users in “Sales Collab.”

Answer 154

instruct Jim to manually share the account record

Question 155

The inside sales team must have the ability to create and edit opportunities. Each user within the inside sales team must only be able to view records that they own (Inside Sales User A should not be able to view Inside Sales User B’s opportunities). The outside sales team must have the ability to create and edit opportunities and to view opportunities owned by users within both the inside and outside sales teams. How should this be configured in Salesforce? Select all that apply.

configure org-wide defaults for opportunity to read only / configure OWD for opportunity to private / create a sharing rule: prevent the inside sales team from viewing records owned by the outside sales team / Create a sharing rule: the outside sales team will be granted read access to opportunities owned by the inside sales team / create a sharing rule: the outside sales team will be granted read access to opportunities owned by the outside sales team / create two roles: one for the inside sales tea and one for the outside sales team

Answer 155

configure OWD for opportunity to private / Create a sharing rule: the outside sales team will be granted read access to opportunities owned by the inside sales team / create a sharing rule: the outside sales team will be granted read access to opportunities owned by the outside sales team / create two roles: one for the inside sales tea and one for the outside sales team

Question 156

The OWD for oppty. are set to read only. A custom field Commission has been added to the oppty. Each user should be able to view this field for records that they own, but not for records they do not own. How can this be accomplished using Salesforce security config?

set field-level security to read only on the Commission field for the appropriate profiles / Set field-level security to hidden on the Commission field for the appropriate profiles / set field-level security to hidden on the Commission field for the appropriate profiles, and create sharing rules to grant access to users to view the Commission field on records they own / set field-level security to hidden on the Commission field for the appropriate profiles, and create permission sets to grant access to users to view the Commission field on records they own / this scenario cannot be solved using only Salesforce security config

Answer 156

this scenario cannot be solved using only Salesforce security config

Question 157

Oppty. to account is a ___ to ___ relationship.

many, many / Many, one / one, many / one, one

Answer 157

many, one

Question 158

Permission set to User is a ___ to ___ relationship.

One , one / Many , one / One, Many / Many, Many

Answer 158

many, many

Question 159

Use Import Wizard for five things only:

Answer 159

accounts, contacts, leads, solutions and custom object records

Question 160

Data Loader can do ___ objects.

All / Several

Answer 160

All

Question 161

___ bypass workflow on ____; ____ on ___.

Answer 161

Can’t, data loader; can, import wizard

Question 162

Which has the de-dup tool?

Import wizard / Dataloader

Answer 162

Import wizard

Question 163

Single data points:

Answer 163

gauges and metrics

Question 164

4 types of actions that can appear in a workflow:

Answer 164

email alerts, tasks, field updates, outbound messages

Question 165

“New meeting request” button has up to ____ different time proposals (of which you can select ___; ___ show you what everyone else has chosen; ___ use for people even if they don’t have Salesforce.

Answer 165

five, one, does, can

Question 166

Salesforce divided into 3 different layers–_______–, of which there is a ___ and ___ side for each.

Answer 166

Model-View-Controller (data model, user interface, business logic); declarative, programmatic

Question 167

Six standard profiles:

Answer 167

system admin, read-only, marketing user, standard user, contract manager, solution manager

Question 168

____ allows you to backup files…if you have ___ or higher, can do it ___ (every ___ days); if lower, can do it ___ (every ___ days)

Answer 168

Data export service; enterprise, weekly, 6; monthly, 28

Question 169

4 types of reports:

Answer 169

tabular, summary, matrix, joined

Question 170

Can put up to ____ on reports (that is, ____ and ____ reports, but not ___ reports)

Answer 170

5 formulas; summary and matrix; tabular

Question 171

___ puts errors in ___, but only shows you ___ error at a time; ___ sends an ___, but ___ of the errors at once.

Answer 171

Data loader, csv file, one; import wizard, email, all

Question 172

A custom Report Type can go ___ levels deep.

Answer 172

4

Question 173

Even in a custom report type, CANNOT ___.

Answer 173

Rename Columns

Question 174

Which dashboard feature allows users to see a dashboard with only their own data?

Answer 174

Running User

Question 175

Which accounts are automatically synchronized on Salesforce classic?

”- Accounts that the users own

• All recently accessed accounts
• Accounts selected with the sync button
• Any account created in the last 30 days”

Answer 175

• All recently accessed Accounts

Question 176

“Which chart type can be used to display summary values from two different levels of grouping in a report.
(2 answers)”

”- Stacked bar chart

• Funnel chart
• Donut chart
• Grouped line chart”

Answer 176

”- Stacked bar chart

- Grouped line chart”

Question 177

“Which is a feature of Chatter?
(3 answers)”

”- Feeds

• Events
• Bookmarks
• Recommendations
• Notes”

Answer 177

”- Feeds

• Bookmarks
• Recommendations”

Question 178

“What type of customization can be done on Activities? (Tasks and Events)
(3 answers)”

”- Workflow Rules

• Custom Fields
• Field Tracking
• Assignment Rules
• Validation Rules”

Answer 178

”- Workflow Rules

• Custom Fields
• Validation Rules”

Question 179

“Describe an enhancement to Chatter posts.
(3 answers)”

”- A user can format a Chatter post using the rich text editor.

• A user can view a list of people who have muted the same post.
• A user can mute all future posts from a specific user in a group.
• A user can view a post they have muted from the Muted filter.
• A user can mute a post so that it no longer appears on their Chatter feed.”

Answer 179

”- A user can format a Chatter post using the rich text editor.

• A user can view a post they have muted from the Muted filter.
• A user can mute a post so that it no longer appears on their Chatter feed.”

Question 180

“What is an enhancement to working with records in Chatter Groups?
(Choose 2 answers)”

“A. Group Records are visible to all members of that group.
B. When a record is @mentioned on a group, that record becomes a Group Record.
C. Group Records are displayed in the groups related lists.
D. When a group is @mentioned on a record, that record becomes a Group Record.”

Answer 180

“C. Group Records are displayed in the groups related lists.

D. When a group is @mentioned on a record, that record becomes a Group Record.”

Question 181

“What is an enhancement to Salesforce Files?
(Choose 2 answers)”

”
A. A file owner can freeze a file to prevent additional shares of the file.
B. A user can upload files from the Files related list on standard objects only.
C. An administrator can control whether users can upload files from Salesforce.
D. An administrator can control whether users can upload files from their computer.”

Answer 181

“A. A file owner can freeze a file to prevent additional shares of the file.
C. An administrator can control whether users can upload files from Salesforce.”

Question 182

By default, which users have access to Lightning Experience once it has been enabled?

“A. All users in the Salesforce organization.
B. Only users with the Sales User permission.
C. Only users with the System Administrator profile.
D. All users with Standard Salesforce profiles.”

Answer 182

D. All users with Standard Salesforce profiles.

Question 183

In a Salesforce organization using state and country picklists, what feature allows a Lightning Experience user to choose the correct address when entering information in a standard address field?

“A. Contact lookup for address fields on custom objects.
B. Lookups for standard address fields.
C. Auto-completion for custom address fields.
D. Auto-completion for standard address fields.”

Answer 183

D. Auto-completion for standard address fields.

Question 184

“What is an enhancement to Process Builder?
(Choose 2 answers)”

“A. Administrators receive an email when a process completes successfully.
B. Administrators receive a fault email when a process fails due to user inactivity.
C. More than one schedule can be enabled for a single action.
D. Process criteria can be evaluated at a specific time of day.”

Answer 184

“B. Administrators receive a fault email when a process fails due to user inactivity.
C. More than one schedule can be enabled for a single action.”

Question 185

Inline editing updates the field when

“A. The field is saved/updated
B. When the record is saved/updated
C. When the return key is pressed
D. None of the above”

Answer 185

B. When the record is saved/updated

Question 186

If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option.

“A. True
B. False”

Answer 186

A. True

Question 187

Which of the following are not standard objects?

"A. Opportunities
B. Solutions
C. Job Applicants
D. Accounts
E. Campaigns"

Answer 187

C. Job Applicants

Question 188

“Which of the following are part of the Service Cloud offering?
(2 Answers)”

"A. Opportunities
B. Knowledge
C. Entitlements
D. Campaigns
E. Quotes"

Answer 188

“B. Knowledge

C. Entitlements”

Question 189

Locale settings control how users view date formats, time formats and number formats.

“A. True
B. False”

Answer 189

A. True

Question 190

If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.

“A. True
B. False”

Answer 190

B. False

Question 191

If your company’s fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.

“A. True
B. False”

Answer 191

False

Question 192

In order to enable multi-currency feature in Salesforce, you must

“A. Contact Salesforce.com
B. Check the Enable Multi-currency checkbox in your Chatter profile
C. Operate your business in at least two different countries
D. You cannot enable this feature once you’ve implemented Salesforce.”

Answer 192

A. Contact Salesforce.com

Question 193

Which feature effectively allows you to “lock” the converted amount on closed opportunities?

"A. Locale
B. Company Profile
C. Multi-currency
D. Advanced Currency Management
E. None of the above"

Answer 193

D. Advanced Currency Management

Question 194

User interface settings are global settings and apply to all users of an org.

“A. True
B. False”

Answer 194

A. True

Question 195

“Which of the following are true about List Views?
(4 Answers)”

“A. Save list views for future use.
B. Specify which groups of users have access to the list view.
C. Print list views.
D. Follow records and view related Chatter posts.
E. Export List View data to Excel
F. All of the above”

Answer 195

“A. Save list views for future use.
B. Specify which groups of users have access to the list view.
C. Print list views.
D. Follow records and view related Chatter posts.”

Question 196

A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.

“A. Role
B. Chatter feed
C. Profile
D. Company Profile”

Answer 196

C. Profile

Question 197

“Which of the following is not a standard Profile?
( 3 answers)”

"A. System Administrator
B. Read only
C. Marketing Director
D. Partner Portal User
E. Standard Administrator"

Answer 197

“C. Marketing Director
D. Partner Portal User
E. Standard Administrator”

Question 198

A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.

“A. True
B. False”

Answer 198

B. False

Question 199

Standard profile permissions cannot be edited.

“A. True
B. False”

Answer 199

“A. True

Question 200

System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).

“A. True
B. False”

Answer 200

“A. True

Question 201

If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.

“A. Delete their user record
B. De-activate their user record
C. Delete any accounts or contacts owned by that user
D. None of the above”

Answer 201

B. De-activate their user record

Question 202

An active user record consumes a license.

“A. True
B. False”

Answer 202

True

Question 203

A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.

“A. True
B. False”

Answer 203

True

Question 204

“Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce?
( 2 answers)”

“A. The Login History related list on the user’s record
B. The user’s profile
C. Manage Users | Login History
D. Call salesforce.com Support”

Answer 204

“A. The Login History related list on the user’s record

C. Manage Users | Login History”

Question 205

What should a system administrator use to disable an application for a group of users?

"A. Sharing Rules
B. Web tabs
C. Page layouts
D. Profiles
E. Roles"

Answer 205

D. Profiles

Question 206

To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in

"A. The user record
B. The user's profile record
C. Network settings
D. The role hierarchy
E. None of the above"

Answer 206

B. The user’s profile record

Question 207

If a user tries to login outside the IP range specified in their profile, the result will be.

“A. They will be logged in as normal
B. They will have to reset their password
C. They will be prompted to activate their computer
D. They will be denied access
E. None of the above”

Answer 207

D. They will be denied access

Question 208

“When a user logs in the first time to Salesforce, the following takes place
(2 Answers)”

“A. A cookie is placed in their browser
B. Pop ups are automatically disabled
C. Their IP address is added to a trusted list
D. They are prompted to answer a security question”

Answer 208

“A. A cookie is placed in their browser

C. Their IP address is added to a trusted list”

Question 209

The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office. How will he/she do this?

“A. There is not way to do this
B. Setup | Security Controls | Network Access and specify the team’s range of IP addresses
C. Add the range of IP addresses to the team’s profile(s)
D. Contact salesforce.com as this feature must be enabled”

Answer 209

C. Add the range of IP addresses to the team’s profile(s)

Question 210

Permission sets can replace the need for profiles.

“A. True
B. False”

Answer 210

B. False

Question 211

Only 1 permission set can be assigned to a user.

“A. True
B. False”

Answer 211

B. False

Question 212

Used to set the default levels of access for users to records they do not own.

"A. Organisation Wide Defaults
B. Roles Hierarchy
C. Profiles
D. Sharing Rules
E. Manual Sharing"

Answer 212

A. Organisation Wide Defaults

Question 213

“If a user has public read-only access to records [that he/she does not own], the following are true.
(3 answers)”

“A. The user can view the record but not edit it
B. The user can view and delete the record, but not edit it
C. The user can change the owner of the record
D. The user can search for the record
E. The user can report on the record”

Answer 213

“A. The user can view the record but not edit it
D. The user can search for the record
E. The user can report on the record”

Question 214

If there are any users in the organisation that shouldn’t have view access to Account records, the OWD for Accounts should be set to

“A. Public Read Only
B. Public Read/Write/Transfer
C. Private
D. None of the above”

Answer 214

C. Private

Question 215

“In a private sharing model, the following can be used when Role Hierarchy alone isn’t sufficient when providing record access to users
(3 answers)”

"A. Forecasting
B. Sharing rules
C. Manual Sharing
D. Teams (Account, Sales and Case)
E. Apex Triggers"

Answer 215

“B. Sharing rules
C. Manual Sharing
D. Teams (Account, Sales and Case)”

Question 216

Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.

“A. True
B. False”

Answer 216

A. True

Question 217

Public groups can be used to simplify the creation of sharing rules for Administrators.

“A. True
B. False”

Answer 217

A. True

Question 218

Public groups can be any combination of other public groups, users, roles and ________.

“A. Profile
B. Roles & subordinates
C. Managers
D. None of the above”

Answer 218

B. Roles & subordinates

Question 219

Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?

“A. Notify the product manager using opportunity update reminders
B. Use similar opportunities to show opportunities related to the product manager
C. Enable account teams and allow users to add the product manager
D. Enable sales teams and allow users to add the product manager”

Answer 219

D. Enable sales teams and allow users to add the product manager

Question 220

Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.

“A. True
B. False”

Answer 220

B. False

Question 221

Who can manually share records?

"A. The record owner
B. The record owner's manager
C. The record owner's manager's manager
D. The system administrator
E. All of the above
F. None of the above"

Answer 221

E. All of the above

Question 222

If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (choose all that apply)

"A. In a related list
B. In search results
C. In reports
D. In list views
E. All of the above
F. None of the above"

Answer 222

E. All of the above

Question 223

“The following can be done by a System Admin to a standard field.
(Choose 3)”

“A. Change the field label
B. Add help text
C. Add/edit values of a picklist
D. Delete the field”

Answer 223

“A. Change the field label
B. Add help text
C. Add/edit values of a picklist”

Question 224

Use a __________ picklist to filter the values of one picklist based on the value of another picklist.

"
A. Controlling
B. Multi-select
C. Dependent
D. Independent"

Answer 224

C. Dependent

Question 225

A checkbox can be the controlling field to a dependent picklist.

“A. True
B. False”

Answer 225

A. True

Question 226

AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.

“A. Create a multi-select picklist field that includes both manufacturers and models.
B. Create a lookup field from the manufacturer object to the model object
C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.”

Answer 226

C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist

Question 227

Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.

“A. True
B. False”

Answer 227

A. True

Question 228

“Which of the following are true about formula fields?
(3 Answers)”

“A. They are read-only
B. They will not display on record edit pages
C. They will not display on record detail pages
D. They are not searchable
E. They will not display on reports”

Answer 228

“A. They are read-only
B. They will not display on record edit pages
D. They are not searchable”

Question 229

A cross object formula references fields from parent objects.

“A. True
B. False”

Answer 229

A. True

Question 230

Page layouts are assigned to _____________.

“A. Users
B. Profiles
C. Roles
D. Roles & subordinates”

Answer 230

B. Profiles

Question 231

Use ____________ ____________ to filter or segment picklist values based on the user’s profile.

"A. Record Types
B. User Profiles
C. Role Hierarchy
D. Business Processes
E. Field Level Security"

Answer 231

A. Record Types

Question 232

“Which of the following objects support business processes?
(2 answers)”

“A. Cases
B. Opportunities
C. Campaigns
D. Knowledge”

Answer 232

“A. Cases

B. Opportunities”

Question 233

When creating a sales process, the System Administrator will be modifying/filtering the values of the __________ field.

"A. Amount
B. Stage
C. Next Steps
D. Status
E. Close Date"

Answer 233

B. Stage

Question 234

The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create

“A. A cross object formula displaying Opportunity ID on the Shipment record.
B. A Master - Detail relationship on the Shipment object to the Opportunity object.
C. A lookup relationship on the Opportunity object to the Shipment object.
D. A lookup relationship with a lookup filter from Opportunity to Shipment.”

Answer 234

B. A Master - Detail relationship on the Shipment object to the Opportunity object.

Question 235

In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.

“A. True
B. False”

Answer 235

A. True

Question 236

To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

“A. True
B. False”

Answer 236

A. True

Question 237

In order to update records using the Data Loader, what field must be present in the csv file?

“A. Owner
B. Salesforce ID
C. Record Owner
D. Object Name”

Answer 237

B. Salesforce ID

Question 238

“You will need a security token to access Salesforce via
(2 answers)”

“A. Import Wizard
B. Data Loader
C. Salesforce for Outlook
D. All of the above”

Answer 238

“B. Data Loader

C. Salesforce for Outlook”

Question 239

The Data Loader can de-duplicate records during import.

“A. True
B. False”

Answer 239

B. False

Question 240

In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.

“A. True
B. False”

Answer 240

B. False

Question 241

“What should a system administrator consider before importing a set of records into Salesforce.
(2 answers)”

“A. The import file should include a record owner for each record
B. Validation rules are not triggered when importing data using the import wizard
C. Data should be de-duplicated in the import file prior to import
D. Currency field values will default to the personal currency of the record owner”

Answer 241

“A. The import file should include a record owner for each record
C. Data should be de-duplicated in the import file prior to import”

Question 242

“Which of the following can be used to create a back up of data from Salesforce?
(3 Answers)”

"A. Weekly Data Export
B. Data Loader
C. Import Wizard
D. Reports
E. Dashboards"

Answer 242

“A. Weekly Data Export
B. Data Loader
D. Reports”

Question 243

Deleted records will be stored in the Recycle Bin for up to 15 days.

“A. True
B. False”

Answer 243

A. True

Question 244

Which report type provides a simple list of data with no subtotals?

"A. Matrix
B. Summary
C. Tabular
D. Custom
E. Standard"

Answer 244

C. Tabular

Question 245

Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports.

“A. Tabular and Summary
B. Custom and Standard
C. Summary and Matrix
D. Matrix and Tabular”

Answer 245

C. Summary and Matrix

Question 246

“Which statement about custom summary formulas is true?
(2 answers)”

“A. Reports can be grouped by a custom summary formula result
B. Custom summary formulas can reference a formula field within a report
C. Custom summary formulas can reference another custom summary formula
D. Custom summary formulas can be used in a report built from a custom report type”

Answer 246

“B. Custom summary formulas can reference a formula field within a report
D. Custom summary formulas can be used in a report built from a custom report type”

Question 247

The following are true about scheduling and emailing reports.

“A. The running user determines whose data is visible on the report.
B. The running user must have access to the folder in which the report is saved.
C. All email recipients must have access to the same folder.
D. The report is emailed within 30 minutes of the Preferred Start Time
E. All of the above”

Answer 247

E. All of the above

Question 248

“A Dashboard is a visual representation of data from multiple reports and
(choose 4)”

“A. Is comprised of up to 20 components
B. Displays data from standard reports
C. Has a running user to determine what data is visible
D. Displays data as of the last time the dashboard was refreshed
E. Always shows up to date data
F. Can be scheduled to be refreshed and emailed automatically”

Answer 248

“A. Is comprised of up to 20 components
C. Has a running user to determine what data is visible
D. Displays data as of the last time the dashboard was refreshed
F. Can be scheduled to be refreshed and emailed automatically”

Question 249

Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called

"A. Dashboard Component Snapshot
B. The Running User
C. Chatter Groups
D. Dashboard Component
E. Dynamic Dashboards"

Answer 249

A. Dashboard Component Snapshot

Question 250

Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.

“A. True
B. False”

Answer 250

A. True

Question 251

A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?

“A. Dynamic Dashboards
B. Dashboard Filters
C. Dashboard Snapshots
D. This is not possible”

Answer 251

B. Dashboard Filters

Question 252

The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

“A. When a record is created
B. When a record is created or updated
C. When a record is created/updated and didn’t previously meet the trigger criteria
D. None of the above”

Answer 252

C. When a record is created/updated and didn’t previously meet the trigger criteria

Question 253

The support team has asked the System Administrator to automate the notification of a customer’s support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

“A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep.
B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date.
C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep.
D. This cannot be done.”

Answer 253

A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep.

Question 254

The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

“A. Delete the workflow rule
B. Deactivate the workflow rule
C. Delete the actions in the Time-based Workflow queue
D. Reset passwords for all users of the org
E. None of the above”

Answer 254

C. Delete the actions in the Time-based Workflow queue

Question 255

What feature would a system administrator implement to allow AW Computing’s prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

“A. Auto Response Rules
B. Assignment Rules
C. Web-to-Lead
D. Escalation Rules”

Answer 255

C. Web-to-Lead

Question 256

When a Lead is converted, an Account, Contact and _______ record are created.

“A. Lead
B. Case
C. Campaign
D. Opportunity”

Answer 256

D. Opportunity

Question 257

“Queues can be made up of the following
(Choose 3)”

"A. Users
B. Public Groups
C. Roles
D. Profiles
E. External Chatter Users"

Answer 257

“A. Users
B. Public Groups
C. Roles”

Question 258

Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

“A. True
B. False”

Answer 258

A. True

Question 259

The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

“A. Create 3 assignment rules
B. Create 1 assignment rule with multiple criteria entries
C. Create an assignment rule and 2 workflow rules
D. Use workflow rules to accomplish this”

Answer 259

B. Create 1 assignment rule with multiple criteria entries

Question 260

Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

“A. True
B. False”

Answer 260

A. True

Question 261

When Chatter is enabled in an org, the following happens (choose 3).

“A. The Chatter app is added to the Force.com app menu
B. The Chatter tab is added to all standard apps
C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter
D. All users are added to the All Chatter group
E. All of the above”

Answer 261

“A. The Chatter app is added to the Force.com app menu
B. The Chatter tab is added to all standard apps
C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter”

Question 262

The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (choose all that apply)

"A. Make posts
B. View comments
C. Upload files
D. Join groups
E. View records"

Answer 262

“A. Make posts
B. View comments
C. Upload files
D. Join groups”

Question 263

Chatter External license allow users outside the company to join public Chatter groups.

“A. True
B. False”

Answer 263

B. False

Question 264

Who can invite Chatter customers into a Chatter group? (select 2)

“A. The system admin
B. Group owner
C. All Chatter users
D. None of the above”

Answer 264

“A. The system admin

B. Group owner”

Question 265

"Folders are used to organise the following
(choose all that apply)"	"A. Dashboards
B. Reports
C. Documents
D. Email templates
E. All of the above
F. None of the above"

Answer 265

F. None of the above

Question 266

Which of the following are actions triggered by workflow rules? (choose all that apply)

"A. Email
B. Task
C. Field update
D. Record update
E. Record creation
F. Outbound message
G. Time trigger"

Answer 266

“A. Email
B. Task
C. Field update
F. Outbound message”

Question 267

Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule.

“A. True
B. False”

Answer 267

A. True

Question 268

“Which objects support business processes?
(choose 4)”

"A. Opportunities
B. Leads
C. Campaigns
D. Accounts
E. Solutions
F. Cases
G. Contacts"

Answer 268

“A. Opportunities
B. Leads
E. Solutions
F. Cases”

Question 269

Record types specify the following elements.

"A. Picklist values
B. Page layouts
C. Business processes
D. All of the above
E. None of the above"

Answer 269

D. All of the above

Question 270

The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user?

“A. The field will be hidden from the user
B. The field will be read only
C. The field will be visible and editable to the user
D. None of the above”

Answer 270

A. The field will be hidden from the user

Question 271

The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.

“A. Role, Profile
B. OWD, Sharing rules
C. Sharing rules, Role Hierarchy
D. Profile, Role”

Answer 271

D. Profile, Role