ADM 201 Flashcards
The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on their website.
They want to send different messages based on the Lead Industry field value.
What should an administrator configure to meet this requirement?
A. Configure an auto-response rule to email the lead.
B. Add a public group and Process Builder to email the lead.
C. Use a validation rule to trigger workflow to email the lead.
D. Create an assignment rule to email the lead.
A. Configure an auto-response rule to email the lead.
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
A. Include the action in the Salesforce Mobile Navigation menu.
B. Modify compact Case page layout to include the action.
C. Add the Salesforce Mobile and Lightning Experience action to the page layout.
D. Create a custom Lightning App with the action.
A. Include the action in the Salesforce Mobile Navigation menu.
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration? Choose 2 answers
A. Single sign-on will allow users to Jog In from anywhere.
B. IP address restrictions are set on the profile or globally for the org.
C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
D. Users can change their password to avoid login IP restrictions.
B. IP address restrictions are set on the profile or globally for the org.
C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?
A. Chatter Recommendations
B. Chatter Broadcast Group
C. Chatter Unlisted Group
D. Chatter Stream
B. Chatter Broadcast Group
Ursa Major Solar is using products and price books.
Which two items should an administrator take into considerations about these features?
Choose 2 answers
A. Products without a price are automatically added to the standard price book.
B. A product can have a different list price in different price books.
C. The standard and list price for a product can be listed In more than one currency.
D. If price books contain assets, they can NOT contain products.
B. A product can have a different list price in different price books.
C. The standard and list price for a product can be listed In more than one currency.
Universal Containers successfully deployed a partner community last quarter and is experiencing performance issues.
Which two strategies should a system administrator use to improve community performance?
Choose 2 answers
A. Create a new custom partner profile
B. Use sharing sets
C. Delete the Executive and Manager roles
D. Grant super user access to appropriate external users
C. Delete the Executive and Manager roles
D. Grant super user access to appropriate external users
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
A. Change the Case Priority.
B. Re-assign the Case.
C. Re-open the Case.
D. Send email notifications-
B. Re-assign the Case.
D. Send email notifications-
The VP of sales at universal containers requested that “Verbal Agreement” be added as a new opportunity stage. The Administrator added this new picklist value to the stage field but found that the new value was not available to users. What should the administrator do?
A. Ensure the limit of 10 stage values was not exceeded
B. Ensure the new value was marked as active
C. Add the new value to the appropriate record type
D. Add the new value to the appropriate sales process
D. Add the new value to the appropriate sales process
A new sales rep at Ursa Major Solar has a qualified lead that is ready for conversion.
When using the Lead conversion process, which two records can be created?
Choose 2 answers
A. Contact
B. Case
C. Campaign
D. Account
A. Contact
D. Account
North Trail Outfitters wants a backup administrator set up for their org. once the administrator is set up, they report that they are unable to perform any of the administrator duties What are two possible reasons for the access issues?
Choose 2 answers
A. The role needs to be specified on the user record
B. The active checkbox is unchecked by default.
C. The system Administrator profile is unavailable under the Salesforce Platform license.
D. The user was given the delegated administrator group access.
A. The role needs to be specified on the user record
C. The system Administrator profile is unavailable under the Salesforce Platform license.
An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a Sales Manager within a given sales region.
How can these be configured?
A. Create a dashboard for all opportunites in the region
B. Create 3 dashboard to run as 3 specified user,
C. Create a dashboard with multiple components.
D. Create a dashboard to run as the logged-in user.
B. Create 3 dashboard to run as 3 specified user,
At Universal Containers, there is a custom field on the Lead named Product_Category_c. Management would like this information to be part of the opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
A. Crete a workflow to update opportunity fields based on the lead.
B. Map the lead custom field to the product’ product category field.
C. Create a custom field on the Opportunity and map the two fields.
D. Configure the product categories picklist field on the product.
C. Create a custom field on the Opportunity and map the two fields.
A System Administrator attempts to deactivate a user but receives the error message “You CANNOT deactivate this user” What is the reason the Administrator is unable to to deactivate the user?
A. The user is still the owner on open opportunities.
B. The user is logged into Salesforce.
C. The user is logged into Salesforce
D. The user is not assigned to a role.
C. The user is logged into Salesforce
A user at Cloud Kicks Is having Issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user’s password?
Choose 2 answers
A. After resetting a password, the user may be required to activate their device to successfully log In to Salesforce.
B. Resetting the password will change the user’s password policy.
C. Single sign-on users can reset their own passwords using the forgot password link,
D. Resetting a locked-out user’s password automatically unlocks the user’s account.
A. After resetting a password, the user may be required to activate their device to successfully log In to Salesforce.
D. Resetting a locked-out user’s password automatically unlocks the user’s account.
The support group at Universal Containers wants agents to capture different Information for product support and Inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements?
Choose 3 answers Calculator
A. Page layouts
B. Permission sets
C. Support processes
D. Field -level security
E. Record types
A. Page layouts
C. Support processes
E. Record types
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
A. Mass Transfer Tool
B. Dataloader.io
C. Data Import Wizard
D. Data Loader
A. Mass Transfer Tool
The administrator at Universal Containers is unable to see the user license option when creating new users today, despite creating new users with this license type earlier in the week.
What should the administrator consider first in order to diagnose the problem?
A. Open a Salesforce Support Case.
B. Verify that Salesforce is a valid license type for the User object.
C. Check on the remaining available Salesforce licenses under Company Information.
D. Check on the remaining available Salesforce licenses under User Management Settings.
C. Check on the remaining available Salesforce licenses under Company Information.
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
A. Create an Escalation Rule to send cases to the correct queue.
B. Configure Email-to-Case so emails are delivered to the correct queue.
C. Utilize a flow to Identify the correct queue and assign the case.
D. Use a custom email service to set the owner of the case upon creation.
B. Configure Email-to-Case so emails are delivered to the correct queue.
Ursa Major Solar needs a case to be automatically created.
Which three features can an administrator use to accomplish this goal? Choose 3 answers
A. SMS-to-case
B. Process Builder
C. Email-to-case
D. Web-to-case
E. Lightning for Outlook
B. Process Builder
C. Email-to-case
D. Web-to-case
When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request? acne Choose 2 answers
A. Workflow Rule
B. Process Builder
C. Flow Builder
D. Approval Process
B. Process Builder
C. Flow Builder
Cloud Kicks wants to allow customers to create their own cases while visiting Its public homepage.
What should the administrator recommend?
A. Web-to-Case
B. Omni-Channel
C. SMS Response
D. Email-to-Case
A. Web-to-Case
The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of approval process?
Choose 2 answers
A. Chatter Post
B. Field Update
C. Autolaunched Flow
D. Email Alert
B. Field Update
D. Email Alert
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
A. Global Value Picklists
B. Predefined Field Values
C. Validation Rules
D. Dependent Picklists
C. Validation Rules
Universal Containers has two sales teams, sales team A and sales team B.
Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How should the administrator share records owned by sales team A with sales team B?
A. Hierarchical sharing
B. Criteria-based sharing
C. Use manual sharing
D. Owner-based sharing
D. Owner-based sharing