ADM 201 Flashcards
The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on their website.
They want to send different messages based on the Lead Industry field value.
What should an administrator configure to meet this requirement?
A. Configure an auto-response rule to email the lead.
B. Add a public group and Process Builder to email the lead.
C. Use a validation rule to trigger workflow to email the lead.
D. Create an assignment rule to email the lead.
A. Configure an auto-response rule to email the lead.
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
A. Include the action in the Salesforce Mobile Navigation menu.
B. Modify compact Case page layout to include the action.
C. Add the Salesforce Mobile and Lightning Experience action to the page layout.
D. Create a custom Lightning App with the action.
A. Include the action in the Salesforce Mobile Navigation menu.
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration? Choose 2 answers
A. Single sign-on will allow users to Jog In from anywhere.
B. IP address restrictions are set on the profile or globally for the org.
C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
D. Users can change their password to avoid login IP restrictions.
B. IP address restrictions are set on the profile or globally for the org.
C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?
A. Chatter Recommendations
B. Chatter Broadcast Group
C. Chatter Unlisted Group
D. Chatter Stream
B. Chatter Broadcast Group
Ursa Major Solar is using products and price books.
Which two items should an administrator take into considerations about these features?
Choose 2 answers
A. Products without a price are automatically added to the standard price book.
B. A product can have a different list price in different price books.
C. The standard and list price for a product can be listed In more than one currency.
D. If price books contain assets, they can NOT contain products.
B. A product can have a different list price in different price books.
C. The standard and list price for a product can be listed In more than one currency.
Universal Containers successfully deployed a partner community last quarter and is experiencing performance issues.
Which two strategies should a system administrator use to improve community performance?
Choose 2 answers
A. Create a new custom partner profile
B. Use sharing sets
C. Delete the Executive and Manager roles
D. Grant super user access to appropriate external users
C. Delete the Executive and Manager roles
D. Grant super user access to appropriate external users
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
A. Change the Case Priority.
B. Re-assign the Case.
C. Re-open the Case.
D. Send email notifications-
B. Re-assign the Case.
D. Send email notifications-
The VP of sales at universal containers requested that “Verbal Agreement” be added as a new opportunity stage. The Administrator added this new picklist value to the stage field but found that the new value was not available to users. What should the administrator do?
A. Ensure the limit of 10 stage values was not exceeded
B. Ensure the new value was marked as active
C. Add the new value to the appropriate record type
D. Add the new value to the appropriate sales process
D. Add the new value to the appropriate sales process
A new sales rep at Ursa Major Solar has a qualified lead that is ready for conversion.
When using the Lead conversion process, which two records can be created?
Choose 2 answers
A. Contact
B. Case
C. Campaign
D. Account
A. Contact
D. Account
North Trail Outfitters wants a backup administrator set up for their org. once the administrator is set up, they report that they are unable to perform any of the administrator duties What are two possible reasons for the access issues?
Choose 2 answers
A. The role needs to be specified on the user record
B. The active checkbox is unchecked by default.
C. The system Administrator profile is unavailable under the Salesforce Platform license.
D. The user was given the delegated administrator group access.
A. The role needs to be specified on the user record
C. The system Administrator profile is unavailable under the Salesforce Platform license.
An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a Sales Manager within a given sales region.
How can these be configured?
A. Create a dashboard for all opportunites in the region
B. Create 3 dashboard to run as 3 specified user,
C. Create a dashboard with multiple components.
D. Create a dashboard to run as the logged-in user.
B. Create 3 dashboard to run as 3 specified user,
At Universal Containers, there is a custom field on the Lead named Product_Category_c. Management would like this information to be part of the opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
A. Crete a workflow to update opportunity fields based on the lead.
B. Map the lead custom field to the product’ product category field.
C. Create a custom field on the Opportunity and map the two fields.
D. Configure the product categories picklist field on the product.
C. Create a custom field on the Opportunity and map the two fields.
A System Administrator attempts to deactivate a user but receives the error message “You CANNOT deactivate this user” What is the reason the Administrator is unable to to deactivate the user?
A. The user is still the owner on open opportunities.
B. The user is logged into Salesforce.
C. The user is logged into Salesforce
D. The user is not assigned to a role.
C. The user is logged into Salesforce
A user at Cloud Kicks Is having Issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user’s password?
Choose 2 answers
A. After resetting a password, the user may be required to activate their device to successfully log In to Salesforce.
B. Resetting the password will change the user’s password policy.
C. Single sign-on users can reset their own passwords using the forgot password link,
D. Resetting a locked-out user’s password automatically unlocks the user’s account.
A. After resetting a password, the user may be required to activate their device to successfully log In to Salesforce.
D. Resetting a locked-out user’s password automatically unlocks the user’s account.
The support group at Universal Containers wants agents to capture different Information for product support and Inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements?
Choose 3 answers Calculator
A. Page layouts
B. Permission sets
C. Support processes
D. Field -level security
E. Record types
A. Page layouts
C. Support processes
E. Record types
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
A. Mass Transfer Tool
B. Dataloader.io
C. Data Import Wizard
D. Data Loader
A. Mass Transfer Tool
The administrator at Universal Containers is unable to see the user license option when creating new users today, despite creating new users with this license type earlier in the week.
What should the administrator consider first in order to diagnose the problem?
A. Open a Salesforce Support Case.
B. Verify that Salesforce is a valid license type for the User object.
C. Check on the remaining available Salesforce licenses under Company Information.
D. Check on the remaining available Salesforce licenses under User Management Settings.
C. Check on the remaining available Salesforce licenses under Company Information.
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
A. Create an Escalation Rule to send cases to the correct queue.
B. Configure Email-to-Case so emails are delivered to the correct queue.
C. Utilize a flow to Identify the correct queue and assign the case.
D. Use a custom email service to set the owner of the case upon creation.
B. Configure Email-to-Case so emails are delivered to the correct queue.
Ursa Major Solar needs a case to be automatically created.
Which three features can an administrator use to accomplish this goal? Choose 3 answers
A. SMS-to-case
B. Process Builder
C. Email-to-case
D. Web-to-case
E. Lightning for Outlook
B. Process Builder
C. Email-to-case
D. Web-to-case
When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request? acne Choose 2 answers
A. Workflow Rule
B. Process Builder
C. Flow Builder
D. Approval Process
B. Process Builder
C. Flow Builder
Cloud Kicks wants to allow customers to create their own cases while visiting Its public homepage.
What should the administrator recommend?
A. Web-to-Case
B. Omni-Channel
C. SMS Response
D. Email-to-Case
A. Web-to-Case
The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of approval process?
Choose 2 answers
A. Chatter Post
B. Field Update
C. Autolaunched Flow
D. Email Alert
B. Field Update
D. Email Alert
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
A. Global Value Picklists
B. Predefined Field Values
C. Validation Rules
D. Dependent Picklists
C. Validation Rules
Universal Containers has two sales teams, sales team A and sales team B.
Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How should the administrator share records owned by sales team A with sales team B?
A. Hierarchical sharing
B. Criteria-based sharing
C. Use manual sharing
D. Owner-based sharing
D. Owner-based sharing
The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout?
Choose 3 answers
A. Click the Undo button or the Cancel button.
B. From the Fields palette, drag the field into the same position.
C. Restore from the recycle bin within 1 5 days.
D. Restore original page layout from a sandbox.
E. Clone the layout from a different profile and use Save As.
A. Click the Undo button or the Cancel button.
B. From the Fields palette, drag the field into the same position.
D. Restore original page layout from a sandbox.
What must an administrator do when creating a record type?
A. Create a new page layout for the record type
B. Set the field-level security for the record type
C. Assign the record type to the appropriate profiles
D. Add the record type to the required user records
C. Assign the record type to the appropriate profiles
universal containers (UC) has a Web -to -Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data. How can the Case be automatically placed in the correct queue upon submission?
A. Create Assignment Rules based on the picklist values to move Cases to a Queue.
B. Create an Escalation Rule entry for each picklist value and set to zero minutes.
C. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.
D. Create Record Types for each picklist value and assign to each product team’s profile.
A. Create Assignment Rules based on the picklist values to move Cases to a Queue.
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet this requirement?
A. Turn on Recurring Activities
B. Workflow rule to create recurring tasks
C. Enable Creation of Recurring Tasks
D. Flow to create recurring tasks
C. Enable Creation of Recurring Tasks
Ursa Major Solar wants to upload 10,000 Campaigns to Salesforce.
Which tool should the administrator utilize to accomplish this task?
A. AppExchange package
B. Data Loader
C. Data Import Wizard
D. Bulk Data Load Jobs
C. Data Import Wizard
Which set of small and large data backup methods are available in native Salesforce
A. Report Exports, Weekly Data Export Service, and Data Loader Exports
B. Dashboard Exports, Report Exports, and Weekly Data Export Service
C. Mass Exports, Weekly Data Export Service, and Data Loader Exports
D. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports Calculator
B. Dashboard Exports, Report Exports, and Weekly Data Export Service
The administrator at Cloud Kicks has a custom plckilst field on Lead, which Is missing on the Contact when leads are converted.
Which two Items should the administrator do to make sure these values are populated?
Choose 2 answers
A. Update the picklist value with a validation rule.
B. Map the pickilst field on the Lead to the Contact.
C. Create a custom picklist field on Contact.
D. Set the pickilst field to be required on the Lead object.
B. Map the pickilst field on the Lead to the Contact.
C. Create a custom picklist field on Contact.
Ursa Major Solar’s administrator created a new account record type, but when marketing users are creating new account records, they are enabled to choose the new record type.
What are two potential causes of this issue?
Choose 2 answers
A. The record type is deactivated.
B. The record type default setting is disabled.
C. The record type is disabled on the marketing user profile.
D. The record type is dissociated from the page layout.
A. The record type is deactivated.
C. The record type is disabled on the marketing user profile.
Which two statements apply when custom fiscal year is enabled? Choose 2 answers
A. The custom fiscal year setting CANNOT be disabled.
B. The custom fiscal year must be defined manually.
C. The defined custom fiscal year only affects forecasts.
D. The custom fiscal year automatically updates product schedules.
A. The custom fiscal year setting CANNOT be disabled.
B. The custom fiscal year must be defined manually.
When users log In to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers
A. The users TWo-Factor Authentication for User Interface Logins permission
B. The user’s TWo-Factor Authentication for API Logins permission
C. The role IP address restrictions
D. The user’s profile login hours restrictions
B. The user’s TWo-Factor Authentication for API Logins permission
D. The user’s profile login hours restrictions
A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for the spring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool will meet this request?
A. Data Import Wizard
B. Data Loader
C. Mass Create Records
D. Mass Transfer Records
B. Data Loader
What does campaign Influence allow a user to do?
A. Adjust the percentage of influence each campaign has on an opportunity.
B. Report on the campaigns that have contributed to an opportunity.
C. View the entire campaign hierarchy.
D. Summarize campaign member statistics on a campaign.
A. Adjust the percentage of influence each campaign has on an opportunity.
Northern Trail Outfitters has two sales groups. Each group has its own unique sales process. Management wants to ensure that the sales groups see their relevant sales process when working on opportunities.
How should an administrator meet this requirement?
A. Opportunity Teams
B. Page Layouts
C. Record types
D. Enable Paths
C. Record types
Ursa Major Solar wants to upload data to Salesforce and heard about the Data Import Wizard. They want to upload the following data: Os)
* 60,000 Accounts ?
* 20,000 Contacts Calculator
* 10,000 Opportunities . .
* 5,000 Conference custom object records
What two considerations should be kept in mind when using the Data Import Wizard?
Choose 2 answers
A. Opportunities need to be uploaded with a different tool.
B. There is a limit of 10,000 records that can be uploaded at once.
C. Custom Objects need to be uploaded with a different tool.
D. There is a limit of 50,000 records that can be uploaded at once.
A. Opportunities need to be uploaded with a different tool.
D. There is a limit of 50,000 records that can be uploaded at once.
Universal Containers has a new data requirement that all Account records must have a value in the type field. The administrator has been asked to provide automation to ensure that this data requirement is met.
What should an administrator consider when designing an automation solution?
A. The type field must be included on all page layouts.
B. All Account record types include type values.
C. Existing records will NOT be automatically updated.
D. There are fewer than 1 million Account records.
B. All Account record types include type values.
An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact, what should the administrator do to accomplish this goal?
A. Utilize the lead conversion wizard to select the fields.
B. Utilize the data loader to move the custom lead data.
C. Map custom lead fields to standard contact fields.
D. Map custom lead fields to custom contact fields.
D. Map custom lead fields to custom contact fields.
Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.
This action, however, does not always occur. Sales reps do not always populate all fields correctly.
Which two tools should be used to remove permissions from Sales to create these records and automate record creation? Choose 2 answers
A. Process Builder
B. Flow
C. Approvals
D. Workflow
A. Process Builder
B. Flow
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an opportunity is closed won.
What automation tool best accomplishes this?
A. Outbound Message
B. Approval Process
C. Process Builder
D. Validation Rule |us
C. Process Builder
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
A. Case Dashboard Refreshes
B. Case Scheduled Reports
C. Case Assignment Rules
D. Case Escalation Rules
D. Case Escalation Rules
The administrator creates a validation rule that will require a custom text field called “Details” be updated based on the value of another picklist field called “Status.” Which two actions should the administrator take before activating the validation rule? Choose 2 answers
A. Update the field types to be compatible with validation rules.
B. Add the fields to the page layout.
C. Update the user’s profile to read/write access to both fields.
D. Add the validation rule to the user’s profile.
B. Add the fields to the page layout.
C. Update the user’s profile to read/write access to both fields.
Which object must be related in order to create an opportunity record?
A. Account
B. Contact
C. Quote
D. Lead
A. Account
An administrator at Ursa Major Solar (UHS) has created a new Lightning record page for the sales team to display a report chart embedded on the account page. No record types exist for an account at this time.
Which action should the administrator perform to make this page the default view of the UMS app for the sales team without impacting the support team?
A. Make the page the default object record page for the UMS app.
B. Make the page the org default.
C. Make the page the default object record page for the UMS app for the sales profile.
D. Create an account record type and make the page the default object record page.
C. Make the page the default object record page for the UMS app for the sales profile.
Universal Containers wants to set up a customer service community where existing and potential customers can view public discussions, collaborate with other members, and search for solutions posted by other members without logging into the community.
How should an administrator allow access to the community?
A. Use the community’s guest user profile
B. Create a custom community profile
C. Set up self-registration for the community
D. Use Linkedin or Facebook as authentication providers
A. Use the community’s guest user profile
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
A. Case assignment rule
B. Einstein Case Routing
C. Auto-response rule
D. Case escalation rule
A. Case assignment rule
Users have noticed that when they click on a report In a dashboard to view the report details, the values In the report are different from the values displayed on the dashboard.
What are the two reasons this .Is likely to occur?
Choose 2 answers
A. The running dashboard user and viewer have different permissions.
B. The dashboard needs to be refreshed.
C. The report needs to be refreshed.
D. The current user does not have access to the report folder.
A. The running dashboard user and viewer have different permissions.
B. The dashboard needs to be refreshed.
Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. “The reps on eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this Issue0
A. Set temporary business hours for each time zone.
B. Allow the reps to set business hours manually.
C. Adjust the current business hours to accommodate the Eastern Time Zone.
D. Create one set of business hours per time zone.
D. Create one set of business hours per time zone.
Cloud Kicks wants its reports to show a Fiscal Year that starts on February 1 and has 12 months.
How should the administrator address this requirement?
A. A Set the Fiscal Year to Custom and the starting month as February.
B. Set the Fiscal Year to Custom and the duration to 4 quarters.
C. Set the Fiscal Year to Standard and the starting month as February.
D. Set the Fiscal Year to Standard and the duration to 12 months.
C. Set the Fiscal Year to Standard and the starting month as February.
The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?
A. Validation Rule
B. Workflow Rule
C. Flow Builder
D. Approval Process
C. Flow Builder
Universal Containers frequently uses Case escalations and wants the ability to track any Cases that has been escalated. The administrator has found that when any escalated Cases are closed, the escalated check automatically unchecks.
What two actions should the administrator configure to meet this requirement?
A. Create a custom checkbox field called Has_Been_Excalated_c
B. Select show closed statuses in Case status field in support settings.
C. Modify the time criteria in the escalation rule.
D. Use a Process statuses in Case Status field in support settings.
A. Create a custom checkbox field called Has_Been_Excalated_c
C. Modify the time criteria in the escalation rule.
The VP of Sales at Cloud Kicks would like a graphic on the company performance dashboard to display the total current pipeline against the goal for the year, Which type of component should be used to display the requested information?
A. Table
B. Metric
C. Stacked Bar
D. Gauge
C. Stacked Bar
An administrator at Cloud Kicks has a flow In production that is supposed to emit new words. However, no new records are being created.
What could the issue be?
A. The flow url Is deactivated.
B. The flow Is read only.
C. The flow trigger is missing.
D. The flow is Inactive.
D. The flow is Inactive.
A time -dependent action Is placed In the workflow queue when the record Is created. Which two scenarios will cause the action to be removed from the queue?
Choose 2 answers
A. When a validation rule is triggered for the record
B. When the action is deleted from the workflow queue
C. When another record triggers the same workflow rule
D. When the record no longer matches the rule criteria
B. When the action is deleted from the workflow queue
D. When the record no longer matches the rule criteria
What should an administrator consider when setting up Case Feed?
A. Chatter Feed tracking must be enabled for the case object.
B. Case Feed replaces the standard case detail page by default.
C. The Use Case Feed permission is automatically active for all profiles
D. Case Feed requires the Service Cloud User feature license.
A. Chatter Feed tracking must be enabled for the case object
Ursa Major Solar needs its sales users to be able to do the following:
* View their open Opportunities grouped by Stage
* View their open Opportunities grouped by source report on a dashboard component.
which report format needs to be used to accomplish this goal?
A. Matrix
B. Joined
C. Summary
D. Tabular
C. Summary
Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers
A. A user with the Manage Cases permission.
B. A user with the System Administrator profile.
C. A user with a manager role above the agent.
D. A user with Read permission on the account.
A. A user with the Manage Cases permission.
B. A user with the System Administrator profile.
When a sales rep dicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an administrator use to build this discount calculator screen?
A. Platform Event
B. Workflow Rule
C. Process Builder
D. Flow Builder
D. Flow Builder
Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields.
Where is field -level Security controlled for users on these teams?
A. Public Groups
B. Sharing Rules
C. Role
D. Profile
D. Profile
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow.
What flow element should the administrator add?
A. Create Records
B. Update Records
C. Get Records
D. Assignment
C. Get Records
The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout.
What should the administrator use to fulfill this request?
A. Sharing Settings
B. Record Type Assignment
C. Component Visibility
D. Page Layout Assignment
C. Component Visibility
The administrator at Ursa Major Solar has created a new record type for customer warranty Cases.
Which two assignments should the administrator use to display the new record type to users?
Choose 2 answers
A. Page Layout Assignment
B. Profile Assignment
C. Role Assignment
D. App Manager Assignment
A. Page Layout Assignment
B. Profile Assignment
Universal Containers wants to increase the security of their org by requiring stricter user passwords.
Which two of the following should an administrator configure?
Choose 2 answers
A. Password different than username
B. Minimum password length
C. Prevent common words
D. Password complexity requirement
B. Minimum password length
D. Password complexity requirement
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?
A. Workflow Field Update
B. Approval Process
C. Process Builder
D. Lightning Web Component
C. Process Builder
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product’s two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
A. Create a predefined case team and an assignment rule.
B. Create an auto-response rule and a public group.
C. Create a user-based sharing rule and an ad-hoc case team.
D. Create a queue and a criteria-based sharing rule.
B. Create an auto-response rule and a public group.
An administrator at Universal Containers is reviewing current security settings in the company’s Salesforce org.
What should the administrator do to prevent unauthorized access to Salesforce?
A. Enable caching and autocomplete on login page
B. Disable TLS requirements for sessions
C. Enable multi-factor authentication
D. Customize organization-wide defaults
C. Enable multi-factor authentication
The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?
A. Review the sharing model.
B. View the setup audit trail.
C. Log in as the user.
D. Edit the page layout.
A. Review the sharing model.
C. Log in as the user.
Universal Containers has a new sales rep who will be responsible for the government vertical. All existing government accounts should be moved to the new rep using mass transfer for accounts.
Which two records will also transferred from the current account owner to the new rep in this scenario?
Choose 2 answers
A. All Contacts
B. All Open opportunity
C. All open Cases
D. All Activities
B. All Open opportunity
C. All open Cases
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
A. Add Cases to the existing queue as available object.
B. Use assignment rules to set the queue as the owner of the case.
C. Create a new queue and add Cases as an available object.
D. Configure a flow to assign the cases to the queue.
C. Create a new queue and add Cases as an available object.
The administrator at Universal Container was tasked with creating a user creating a user record for a new hire. Upon saving the ….display and the record was not saved.
Which two considerations should the administrator take into account when creating a user record?
Choose 2 answers
A. The password must be unique to the Salesforce organization.
B. The username already exists and needs to be unique across all Salesforce orgs.
C. The data in the username field needs to resemble an email address.
D. The locale settings are based on the computer’s locate settings.
A. The password must be unique to the Salesforce organization.
B. The username already exists and needs to be unique across all Salesforce orgs.
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response Include the top five troubleshooting tips that could help solve the customer’s issue.
What should the administrator suggest to meet these requirements?
A. Email Alerts
B. Knowledge Articles
C. Auto-Response Rules
D. Assignment Rules
C. Auto-Response Rules
Ursa Major Solar users want to utilize Salesforce Knowledge.
Which statement accurately describes Knowledge? Calculator
A. A knowledge base that uses Machine Learning to generate an article to solve customer support issues
B. An automated Machine Learning tool that converts Leads to Opportunities given a predefined set of conditions
C. A knowledge base comprised of articles that can be written and utilized by support agents
D. An automated tool that closes Cases based on historical information
C. A knowledge base comprised of articles that can be written and utilized by support agents
An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?
A. Key Deals component on the homepage
B. Set up Big Deal Alerts for the amount.
C. Enable Opportunity Update Reminders.
D. Opportunity warnings in Kanban View
B. Set up Big Deal Alerts for the amount.
A user with administrator privileges accidentally deleted a custom field in an org one day ago. What should the administrator consider to restore the field?
A. The deleted field and its data CANNOT be restored.
B. The deleted field and its data can be restored up to 15 days after deletion.
C. The deleted field and its data can be restored up to 30 days after deletion.
D. The deleted field can be restored up to 15 days after deletion, but all data will be lost.
B. The deleted field and its data can be restored up to 15 days after deletion.
At Ursa Major Solar, Salesforce users have a session timeout of 12 hours, but management wants the session timeout to be increased to 24 Os) hours, Additionally, management wants inactive users to be logged out at that time. ?
What should the administrator do to fulfill this request?
A. In user profiles, type in 24 hours in the timeout section, and uncheck the box for force logout on session timeout.
B. In session settings, select 24 hours, and check the box for force logout on session timeout.
C. In session settings, select 24 hours, and uncheck the box for force logout on session timeout.
D. In user profiles, enter 24 hours in the timeout section, and check the box for Force logout on session timeout.
B. In session settings, select 24 hours, and check the box for force logout on session timeout.
Cloud Kicks has asked the administrator to test a new screen flow that creates contacts.
What are two key components of testing the flow?
Choose 2 answers
A. Use Debug to test the flow in Flow Builder.
B. Test the flow in a sandbox.
C. Run the flow using it to create contacts.
D. Set up a flow interview to test the flow.
A. Use Debug to test the flow in Flow Builder.
D. Set up a flow interview to test the flow.
Ursa Major Solar is bringing a new type of solar panel to market. An administrator needs to create a sales process for this new product. Os) What are three considerations for the administrator in this scenario?
Choose 3 answers
A. Adding a new value to the record type master picklist value list adds the value to all existing record type picklists.
B. The record type name assignment becomes permanent upon save of a new record type.
C. All picklist values on the page layout must be added to the master picklist value list or be active values.
D. The record type’s page layout is assigned to users through their profile assignments.
E. An opportunity record type will need to be created and assigned to the sales process.
A. Adding a new value to the record type master picklist value list adds the value to all existing record type picklists.
C. All picklist values on the page layout must be added to the master picklist value list or be active values.
D. The record type’s page layout is assigned to users through their profile assignments.
Salts reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?
A. Make the field editable on page layouts.
B. Configure Forecasting support.
C. Define a new Stage picklist value.
D. Create a custom field on Opportunity.
A. Make the field editable on page layouts.
Ursa Major Solar is setting up case assignment rules.
What are two places where the cases can be assigned? Choose 2 answers
A. Queue
B. User
C. Contact
D. Profile
A. Queue
B. User
Northern Trail Oufitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly.
A. Review debug logs with the flow logging level.
B. Use the native feature in the Flow Builder.
C. View the setup audit trail and review for errors.
D. Set up email logs and review the send error logs.
B. Use the native feature in the Flow Builder.
Cloud Kicks wants users to only be able to choose Opportunity stage closed won If the Lead source has been selected.
How should the administrator accomplish this goal?
A. Make Lead source a dependent picklist to the Opportunity stage field.
B. Configure a validation rule requiring Lead source when the stage is set to closed won.
C. Change the Opportunity stage field to read only on the page layout,
D. Modify the Opportunity stage a dependent picklist to the Lead source field.
B. Configure a validation rule requiring Lead source when the stage is set to closed won.
Management at Cloud Kicks is requesting all records from a custom object that are more than 12 months old and have a status of new be deleted.
What should the administrator use to honor this request?
A. Mass delete
B. Data Loader
C. Data Import Wizard
D. Mass edit from lists
B. Data Loader
Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.
USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.
What should the administrator do to meet this goal?
A. Inform the user to manually enter the meeting details in the description field on accounts, contacts, and opportunities.
B. Add a new value to the type field on tasks used for accounts, contacts, and opportunities.
C. Inform the user to manually enter the meeting details in the account comments.
D. Add a new value to the type field on accounts, contacts, and opportunities.
B. Add a new value to the type field on tasks used for accounts, contacts, and opportunities.
Ursa Major Solar has an existing process for their solar panel Opportunities that include the following stages:
* Prospecting
* Value Proposition
* Negotiation/Review
* Closed Won
* Closed Lost
The want to implement a new process for their battery Opportunities using the following stages:
* Qualification
* Value Prospection
* Negotiation/Review
* Closed Won
* Closed Lost
What should the administrator configure to implement these changes?
A. Update the existing Opportunity sales process to includes qualification as a valid stage.
B. Create a new battery record type on Opportunity and add the appropriate values to the stage picklist.
C. Edit the stage field on Opportunity and activate qualification as a value.
D. Create a new sales process that includes the relevant stages and assign it to the new battery record type on opportunity.
D. Create a new sales process that includes the relevant stages and assign it to the new battery record type on opportunity.
After a recent restructure of its Sales Department. Ursa Major Solar is having issues with records being omitted in the new Opportunity Report.
Which three questions should the administrator ask to research this issue?
Choose 3 answers
A. Do owners of all records have Roles and correct Territory Assignments?
B. Did the sales manager start from a copy or done of an existing report?
C. Do the records the sales managers expect to see match the filter criteria?
D. Are records currently being shared with the sales manager?
E. Have the owners of the records been frozen?
A. Do owners of all records have Roles and correct Territory Assignments?
C. Do the records the sales managers expect to see match the filter criteria?
D. Are records currently being shared with the sales manager?
Northern Trail Outfitters is partnering with a new business and needs to import 100,000 new records nightly into its Salesforce organization.
Which tool should the administrator use to accomplish this task?
A. third-party tool from the AppExchange
B. Mass Transfer Records
C. Data Import Wizard
D. Data Loader
D. Data Loader
new custom object called Parts has been created for Ursa Major Solar.
Where should an administrator adjust how the object appears when it is found in the global search?
A. Global search, parts, and search layouts
B. Global search, parts, and global search Layouts
C. Object manager, parts, and page layouts
D. Object manager, parts, and search layouts
D. Object manager, parts, and search layouts
Ursa Major Solar wants to assign feature licenses to user records in Salesforce.
Which two feature licenses can be assigned to a user record in Salesforce?
Choose 2 answers
A. Console User
B. Knowledge User
C. Service Cloud User
D. Opportunity User
B. Knowledge User
C. Service Cloud User
Under which three conditions should a validation rule be used to prevent invalid data?
Choose 3 answers
A. When records are edited and saved by a user.
B. When records are updated by a workflow rule
C. When records are deleted by a user.
D. When records are submitted using web -to -lead.
E. When records are imported.
A. When records are edited and saved by a user.
B. When records are updated by a workflow rule
E. When records are imported.
Sales Rep A and Sales Rep B view an Account report for All Accounts without any filters. The company uses a private sharing model. Each rep sees a different number of results.
What is the explanation for the discrepancy in the reports?
A. Sales Rep B needs to be assigned to the Sales Rep role.
B. Sales Rep B needs to be assigned to the Sales Rep profile.
C. Sales Rep B needs to be assigned to the Sales Rep permission set.
D. Sales Rep B needs to be assigned to the Sales Rep queue.
D. Sales Rep B needs to be assigned to the Sales Rep queue.
Northern Trail Outfitters has a web form for cases.
If the case assignment rules inactive, who will be assigned ownership when the case is created?
A. A The default case owner will be assigned.
B. The system administrator will be assigned.
C. The case will be assigned to a default case queue.
D. The case will be assigned to the default workflow user.
C. The case will be assigned to a default case queue.
An administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won, and another task after 60 days to check in with the customer.
Which two automation tools should the administrator use?
Choose 2 answers
A. Workflow Rule
B. Field Update
C. Outbound Message
D. Process Builder
A. Workflow Rule
D. Process Builder
Northern Trail Outfitters converts support requests submitted through its website with web-to-case. The support team wants an email automatically sent to the customer containing the password reset instructions when the case subject contains the words ‘forgot” and ‘password”.
What should the administrator configure to meet this requirement?
A. Auto-response rule
B. Omni-Channel
C. Email-to-case
D. Escalation rule
A. Auto-response rule
An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?
A. Outbound Message
B. Process Builder
C. Approval Process
D. Flow Builder
D. Flow Builder
Users at Cloud Kicks are reporting different options when updating a custom plcklist on the Opportunity object based on the kind of opportunity.
Where should an administrator update the option in the picklist?
A. Plcklist value sets
B. Record type
C. Related lookup filters
D. Fields and relationships
B. Record type
An administrator at Cloud Kicks wants to deactivate a user who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
A. The user is assigned in a workflow email alert.
B. The user is the highest role in the role hierarchy.
C. The user is part of a territory hierarchy.
D. The user is in a custom hierarchy field
A. The user is assigned in a workflow email alert.
D. The user is in a custom hierarchy field
sa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The services team also wants to use Opportunity to track installation, All three teams will need to use different fields and stages.
How should the administrator configure this requirement?
A. Create three sales processes. Create three record types and three page layouts.
B. Create one sales process. Create three record types and three page layouts.
C. Create one sales process. Create one record type and three page layout.
D. Create three sales processes. Create three record types and one page layout.
B. Create one sales process. Create three record types and three page layouts.
Which tool should an administrator use to review recent configuration changes made in their org?
A. Field History Tracking
B. Setup Audit Trail
C. Debug Logs
D. Critical Updates
B. Setup Audit Trail
Universal Containers wants to ensure that Its org Is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure?
Choose 3 answers
A. Set maximum invalid login attempts.
B. Set prohibited password values.
C. Set requirement that passwords must be unique for each user.
D. Set the length of time before passwords expire.
E. Set password complexity requirements.
A. Set maximum invalid login attempts.
D. Set the length of time before passwords expire.
E. Set password complexity requirements.
An administrator needs to store the ID of a record type for later use in a flow.
Which kind of variable should the administrator use?
A. Text variable
B. ID variable
C. Record variable
D. Boolean variable
A. Text variable
A new approval process is being adapted by Ursa Major Solar. After an opportunity has been approved, the contract is sent to the customer for signature as the final step in that process.
Hon can the administrator implement this functionality?
A. Use the Salesforce Autosign flow.
B. Hire a consulting firm to develop a document signing workflow.
C. Check the “Send PDF’’ box on the approval process setup.
D. Install an app from the AppExchange.
D. Install an app from the AppExchange.
NO.1 Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout.
Which type of the field should an administrator create to accomplish this?
A. Cross Object Formula Field
B. Master detail relationship Field C. Custom Account Field
D. Standard Account Field.
A. Cross Object Formula Field
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
A. Review the Login history
B. Review the Security token.
C. Review the password history. D. Review the Password policies.
B. Review the Security token.
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request?
A. Create a workflow to update Opportunity fields based on the lead.
B. Map the lead custom field to the product’s product category field. C. Configure the product categories picklist field on the product.
D. Create a custom field on the Opportunity and map the two fields.
D. Create a custom field on the Opportunity and map the two fields.
Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly. What should administrator do to identify the problem?
A. View the setup audit Trail and review for errors.
B. Use the native debug feature in the flow builder. C. Review debug logs with the login level.
D. Setup Email logs and review the send error log.
B. Use the native debug feature in the flow builder.
What should an administrator use as an identifier when importing and updating records from a separate financial system? A. Auto-Number field? B. Rich text field C. External ID D. Record ID
C. External ID
The Cloud Kicks sales manager wants to boost productivity by providing insights for sales reps at the start of each day.
Which three sales-specific standard Lightning components should an administrator add to the homepage to meet this requirement?
Choose 3 answers
A. Assistant
B. Path
C. Key Deals
D. Performance Chart
E. Activities
B. Path
C. Key Deals
E. Activities
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet the requirement?
A. Dynamic forms
B. Workflow rules
C. Opportunity processes D. Path key fields
D. Path key fields
Universal Containers is trying to improve the user experience when searching for the tight status on a case.
The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the current implementation?
A. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
B. Review which status choices are needed for each record type and create support processes for each that is necessary.
C. Reduce the number of case status values to five.
D. Edit the status choices directly on the record type.
B. Review which status choices are needed for each record type and create support processes for each that is necessary.
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers
A. Collaboration groups are created automatically for every department.
B. An administrator needs to create a group to enable record sharing
C. The Add Record action must be configured in the group publisher.
D. Object layouts should be configured to include the groups related list.
B. An administrator needs to create a group to enable record sharing
C. The Add Record action must be configured in the group publisher.
An administrator has been asked to change the data type of an auto number to text field. What should the administrator be aware of before changing the field?
A. Existing auto number field to Text is prevented.
B. Existing field values will be Converted.
C. Existing field values will be deleted.
D. Existing field values will remain unchanged
D. Existing field values will remain unchanged
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?
A. Outbound Message
B. Validation Rule
C. Approval Process
D. Process Builder
D. Process Builder
The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.
What should an administrator configure to meet this requirement?
A. Assignment Rule
B. Validation Rule
C. Approval Process
D. Field-Level Security
B. Validation Rule
Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options
A. Multi-select picklist
B. Global picklist
C. Custom picklist
D. Dependent picklist
B. Global picklist
C. Custom picklist
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?
A. Use lead assignment rules.
B. Create formula field.
C. Assign with an escalation rule.
D. Configure a validation rule
A. Use lead assignment rules.
Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.
which two things should the administrator do to display the screen flow?
Choose 2 answers
A. Add the flow in the utility bar of the console
B. use a flow element and add the screen flow to the record page.
C. Create a tab and add the screen flow to the page.
D. install an app from the AppExchange
B. use a flow element and add the screen flow to the record page.
C. Create a tab and add the screen flow to the page.
An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?
A. Data Export Wizard.
B. Data Loader.
C. Data Export Wizard.
D. Data Import Wizard.
B. Data Loader.
An administrator at Universal Container needs an automated way to delete records based on field values.
What automated solution should the administrator use?
A. Flow Builder
B. Automation Studio
C. Process Builder
D. Workflow
A. Flow Builder
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
A. Change the Case Priority.
B. Re-assign the Case.
C. Re-open the Case.
D. Send email notifications.
B. Re-assign the Case.
D. Send email notifications.
Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.
What options should the administrator adjust to fully restrict access?
A. Page layouts and field- level security
B. Permissions and tab visibility
C. App permissions and search terms
D. Record setting and search index
A. Page layouts and field- level security
The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors?
A. Indirect lookup
B. Multi-select Picklist
C. Roll-up Summary.
D. Cross-object formula
C. Roll-up Summary.
Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.
How should an administrator configure this requirement?
A. Configure a workflow rule to display an error if Loss Reason is blank
B. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.
C. Select the requirement checkbox next to the loss reason field on the page layout.
D. Check the required checkbox on the Loss Reason field in Object Manger.
B. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.
An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?
A. Flow Builder
B. Approval Process
C. Outbound Message
D. Process Builder
A. Flow Builder
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?
A. External lookup
B. Custom address
C. Geolocation
D. Geofence
C. Geolocation
The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers
A. Opportunity Stages
B. Forecasting
C. Opportunity List View
D. Sales Quotes
B. Forecasting
D. Sales Quotes
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?
A. Use the Get Records element to find the Id.
B. Use the $Record global variable.
C. Use the {!Contact.Id} global variable.
D. Use the {!Account.Id} record variable.
B. Use the $Record global variable.
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
A. Create a new queue and add Cases as an available object.
B. Configure a flow to assign the cases to the queue.
C. Use assignment rules to set the queue as the owner of the case.
D. Add Cass to the existing queue as available object.
B. Configure a flow to assign the cases to the queue.
C. Use assignment rules to set the queue as the owner of the case.
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
A. Review the password history.
B. Review the Login history
C. Review the Password policies.
D. Review the Security token.
D. Review the Security token.
Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?
A. Dynamic Dashboards
B. Dashboard Filters
C. Dashboard Subscriptions
D. Public Dashboards.
A. Dynamic Dashboards
The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.
Which type of page should the administrator create?
A. Lightning page Tab.
B. Lightning app page.
C. Lightning record page.
D. Lightning page Component.
A. Lightning page Tab.
Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure?
Choose 2 answers
A. Password different then username
B. Prevent common words
C. Password complexity requirement.
D. Minimum password length.
C. Password complexity requirement.
D. Minimum password length.
Which two objects are customizable the Stage Setup Flow?
Choose 2 answers
A. Campaign Members
B. Campaigns
C. Leads
D. Opportunities
C. Leads
D. Opportunities
Which three items are available in the mobile navigation menu?
Choose 3 answers
A. Chatter
B. Utility Bar
C. Lightning Home Page
D. Dashboards
E. Lightning App Pages
A. Chatter
B. Utility Bar
D. Dashboards
The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?
A. Before Save Flow
B. Quick Action Flow
C. Screen Flow
D. Scheduled Flow
A. Before Save Flow
An administrator supporting a global team of salesforce users has been asked to configure company settings Choose 2 options
A. Currency Locale
B. Default Language
C. Login Hours
D. Password Policy
A. Currency Locale
B. Default Language
Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?
A. Contacts displays in the contact hierarchy are limited to record-level access by User.
B. Sharing setting are ignored by contacts displayed in the Contact Hierarchy.
C. Customizing hierarchy columns changes the recently viewed Contacts list view.
D. Contact Hierarchy is limited to only 3,000 contacts at one time.
A. Contacts displays in the contact hierarchy are limited to record-level access by User.
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?
A. Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.
B. Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule
C. Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.
D. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
A. Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
A. Create a new Contact record for each agency.
B. Enable Contacts to multiple Accounts.
C. Use a partner community to track the Contacts.
D. Create a Junction object to track many-to-many relationship.
B. Enable Contacts to multiple Accounts.
An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?
A. Edit the profile for the users to remove Delete access from the objects.
B. Create a new permission set that has Delete access deselected for the objects.
C. Create a new role that prevents Delete permissions from rolling up to the users.
D. Use a muting permission set with a permission set group to mute selected permissions.
D. Use a muting permission set with a permission set group to mute selected permissions.
Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing setting?
A. Create a dashboard with the running User set as someone who can see all Opportunities
B. Update the dashboard to folder settings to manager for the sales reps role.
C. Add a filter to the dashboard to filter the opportunities by owner role.
D. Build individual dashboards for profiles that need to see the enterprise results.
D. Build individual dashboards for profiles that need to see the enterprise results.
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values.
How Should the administrator correct this?
A. Modify the closed won value associated with the stage.
B. Update the expected revenue associated with the stage.
C. Adjust the forecast category associated with the stage.
D. Change the probability associated with the stage.
D. Change the probability associated with the stage.
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
A. Contract
B. Ticket
C. Account
D. Request
E. Case
A. Contract
C. Account
E. Case
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year. Which AppExchange item should help the administrator to meet the request? A. Lightning Community
B. Bolt Solutions
C. Flow Solutions
D. Lightning Data
C. Flow Solutions
What should an administrator use as an identifier when importing and updating records from a separate financial system?
A. Rich text field
B. Auto-Number field?
C. Record ID
D. External ID
D. External ID
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
which Solution Should be administrator suggest to meet this requirement?
A. Prebuilt Auto-Responses.
B. Prebuilt Email Templates.
C. Prebuilt Flow Templates.
D. Prebuilt Quick Texts
A. Prebuilt Auto-Responses.
Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What Should the administrator Configure to meet this requirement?
A. Create a new Opportunity product.
B. Create a new approval process.
C. Create a new sales process.
D. Create a quick action.
C. Create a new sales process.
An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?
A. The flow is read only.
B. The flow is inactive.
C. The flow trigger is missing.
D. The flow URL is deactivated.
B. The flow is inactive.
Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers
A. Outbound Message
B. Approval Process
C. Email Alert Action
D. Quick Action
A. Outbound Message
B. Approval Process
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?
A. List Email Activities
B. Campaign Hierarchy.
C. Map Custom Lead Fields
D. Campaign Influence
D. Campaign Influence
Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate?
A. Use Quick Actions to log communication.
B. Add Activity History to document tasks.
C. Configure a Chatter Public Group.
D. Create a Chatter Private Group.
D. Create a Chatter Private Group.
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?
A. Existing field values will be Converted.
B. Existing auto number field to Text is prevented.
C. Existing field values will retain unchanged.
D. Existing field values will be deleted.
C. Existing field values will retain unchanged.
The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one user.
Which two options should an administrator use to meet this requirement?
Choose 2 answers
A. Add to manual sharing list
B. Edit organization-wide defaults
C. Create a Permission Set
D. Assign permission set group to Users
A. Add to manual sharing list
D. Assign permission set group to Users
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?
A. The username is less than 80 characters.
B. The Username is not a corporate email address
C. The Username is already in use.
D. The Username is a fake email address.
C. The Username is already in use.
Which tool should an administrator use to identify and fix potential session vulnerabilities?
A. Organization-Wide Defaults
B. Security Health Check
C. Setup Audit Trail
D. Field History Tracking
B. Security Health Check
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
A. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign
B. Add different record types for the monthly event types.
C. Create individual Campaigns that all have the same name.
D. Configure campaign Member Statuses to record which event members attended.
D. Configure campaign Member Statuses to record which event members attended.
The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers
A. Mass modify the Campaign Member Statuses related list.
B. Modify the picklist value on the Campaign Member Statuses related list
C. Add the Campaign Member Statuses related list to the Page Layout.
D. Edit the picklist values for the Campaign Status in object Manager.
C. Add the Campaign Member Statuses related list to the Page Layout.
D. Edit the picklist values for the Campaign Status in object Manager.
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?
A. Process builder
B. Flow builder
C. Workflow rule
D. Task assignment
C. Workflow rule
Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfil this request?
A. Marketing user checkbox
B. Permission sets
C. Organization-wide defaults
D. Field-level security
A. Marketing user checkbox
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?
A. Turn on Recurring Activities.
B. Enable Creation of Recurring Tasks.
C. Flow to create recurring tasks.
D. Workflow rule to create recurring tasks.
B. Enable Creation of Recurring Tasks.
Cloud kicks intends to protect with backups by using the data by using the data export Service.
Which two considerations should the administrator remember when Scheduling the export?
Choose 2 Answers.
A. Metadata backups must be run via a separate process.
B. Data Backups are limited to weekly or monthly intervals.
C. Data export service should be run from a sandbox.
D. Metadata Backups are limited a sandbox refresh intervals.
B. Data Backups are limited to weekly or monthly intervals.
D. Metadata Backups are limited a sandbox refresh intervals.
What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.
A. Specify initial submission actions within the approval process.
B. Update the organizations chatter setting to allow approvals.
C. Enable the organizations Email approval response setting.
D. Add the Items to approve component to the approvers home page.
E. Create a flow to automatically approve all records.
B. Update the organizations chatter setting to allow approvals.
C. Enable the organizations Email approval response setting.
D. Add the Items to approve component to the approvers home page.
Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact’s account record gets updated with the CEO’s name.
Which feature should an administrator use to implement this request?
A. Quick Action
B. Validation Rule
C. Workflow Rule
D. Process Builder
D. Process Builder
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?
A. Clone the lead and convert the cloned record to a contact.
B. Delete the lead and create a new contact and opportunity.
C. Convert the lead from the campaign member detail page.
D. Add a contact from a campaign member detail page.
C. Convert the lead from the campaign member detail page.
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product’s two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
A. Create a queue and a criteria-based sharing rule.
B. Create a user-based sharing rule and an ad-hoc case team.
C. Create an auto-response rule and a public group.
D. Create a predefined case team and an assignment rule.
D. Create a predefined case team and an assignment rule.
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
A. Territory Manag
B. Omni-Channel
C. Escalation Rules
D. Knowledge Management.
B. Omni-Channel
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
A. Get Records
B. Update Records
C. Create Records
D. Assignment
A. Get Records
The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.
What should an administrator take into consideration when undeleting the field?
A. The field needs to be restored from the recycle bin.
B. The field needs to be re-added to reports.
C. The field needs to be re-added to page Layouts.
D. The field history will remain deleted.
A. The field needs to be restored from the recycle bin.
User at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use?
A. Remove fields from the record details component.
B. Include more tab components with filters.
C. Delete the extra component from the page.
D. Add Component visibility filters to the Components.
D. Add Component visibility filters to the Components.
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers
A. Case Queues
B. Web-to-Case
C. Email-to-Case
B. Web-to-Case
C. Email-to-Case
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
A. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.
B. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
D. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
A. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.
New leads need be routed to the correct Sales person based on the lead address.
A. Assign with an escalation rule
B. Create a formula field
C. Configure validation rule
D. Use lead assignment rule
D. Use lead assignment rule
Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?
A. Create six record types, each with 1 page layout.
B. Create one record type with six Page Layouts.
C. Create three record types, each with 2 page layouts.
D. Create two record types, each with 3 page layouts.
C. Create three record types, each with 2 page layouts.
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?
A. Einstein Opportunity Scoring
B. Einstein Activity Capture
C. Einstein Search Personalization Einstein Lead Scoring
A. Einstein Opportunity Scoring
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?
A. Remove validation rules so that the users are able to process without complete records.
B. Create a permission set to allow users to bypass the error.
C. use a fault connector and display a screen with text explaining what went wrong and how to correct it.
D. Uncheck the end user Flow Errors box in setup.
C. use a fault connector and display a screen with text explaining what went wrong and how to correct it.
The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the Custom report?
A. Edit the custom Event report type and add fields related via lookup.
B. Use a dashboard with filters to show Event and Contact data as requested.
C. Configure formula fields on event to populate contact information
D. Create a new report type with event as the primary object and Contact as a related object.
D. Create a new report type with event as the primary object and Contact as a related object.
