ADM

Question 1

Ursa Major Solar tracks both user issues and customer issues.

A user issue can be logged as: new, waiting for reply, closed
A customer issue can be logged as: new, working, closed
An administrator needs to track both case types. Which features should be used?

A. Workflows and Automated Case Users
B. Record Types and Support Processes
C. Page Layouts and Record Types separate sales, support, and lead lifecycles.
D. Page Layouts and Process Builder

Answer 1

B. Record Types and Support Processes

Question 2

What should a System Administrator configure to provide each Sales Rep a dashboard that shows their current Opportunity pipeline?
A. Create a dashboard for each user.
B. Create a dashboard folder for each user.
C. Set the Dashboard Running User to the current user.
D. Set a Dashboard filter to the current user.

Answer 2

C. Set the Dashboard Running User to the current user.

Question 3

A user is unable to log in to Salesforce.
What should a Salesforce administrator do?

A. Change the user’s profile.
B. Ask the user to change their password.
C. Unlock the User.
D. View the user’s login history.

Answer 3

D. View the user’s login history.

Question 4

A System Administrator wants to implement a feature for call recording to monitor customer service quality using Salesforce Service Cloud.

Which two statements regarding call recording should be considered when implementing this requirement?

Choose 2 options.

A. Call recording is a feature that a developer might create with Salesforce App Cloud.

B. Call recording is a feature of some add-on products from the AppExchange.

C. Call recording is a feature that will not work with Salesforce Service Cloud.

D. Call recording is a native feature available with Salesforce by default.

Answer 4

A. Call recording is a feature that a developer might create with Salesforce App Cloud.
B. Call recording is a feature of some add-on products from the AppExchange.

Question 5

Ursa Major Solar customers are starting to request custom-sized solar panels, which are currently unavailable in the standard inventory. Management has decided to add custom sizing as an add-on item in Salesforce.

The administrator needs to allow sales users to add custom sizing to the total opportunity sale.

What should the administrator do to achieve this goal?

A. Add custom sizing as a new product in an order.

B. Make a new custom object related to opportunities for custom sizing.

C. Add custom sizing as a new product in a pricebook.

D. Add a new field on the opportunity labeled custom sizing.

Answer 5

C) Add custom sizing as a new product in a pricebook.

Question 6

Ursa Major Solar uses data from the grand total of a custom report to create their dashboard.

Which two components will populate the grand total properly?

Choose 2 options.

A. Table
B. Metric
C. Gauge
D. Chart

Answer 6

B. Metric
C. Gauge

Question 7

Ursa Major Solar recently purchased 15 new Salesforce licenses.

How many users can an administrator create at the same time on the add multiple users page?

A. An unlimited number of users.
B. A maximum of 5 users
C. A maximum of 10 users.
D. A maximum of 15 users.

Answer 7

C. A maximum of 10 users.

Question 8

The Sales Operations team notices an increase in Opportunities without Products.

Which configuration change should the System Administrator make to help Sales Reps remember to add Products to every Opportunity?

A. Enable the Opportunity setting to prompt users to add products to opportunities.

B. Set the Org-Wide Defaults for Price Books to Use and Products to Read Only.

C. Create a related list to enable the user to view the related products.

D. Create a Workflow Rule on the Opportunity object to add a default Product to Opportunities with no Products.

Answer 8

A. Enable the Opportunity setting to prompt users to add products to opportunities.

Question 9

Which configuration action should be performed to ensure every Case gets assigned to a valid Owner?

A. Create a Workflow Rule that checks for a blank Owner field.
B. Create a Validation Rule based on the Created By field.
C. Configure a default value for the Case Owner field.
D. Define the Default Case Owner in Support Settings.

Answer 9

D. Define the Default Case Owner in Support Settings.

Question 10

Which two levels of access should be set when sharing a document folder with users?
A. Read/Write/Create/Delete
B. Read-only
C. Read/Write/Create
D. Read/Write

Answer 10

B. Read-only
D. Read/Write

Question 11

Ursa Major Solar (UMS) is configuring the lead conversion process.

Which two factors should UMS consider before setting up the process?
Choose 2 options.

A. Roll-up summary lead fields can be mapped to custom contact fields.
B. Custom lead fields can be mapped to account, contact, and opportunity fields.
C. Standard lead fields are automatically converted to account, contact, and opportunity fields.
D. Custom lead fields can be mapped to custom object fields.

Answer 11

B. Custom lead fields can be mapped to account, contact, and opportunity fields.
C. Standard lead fields are automatically converted to account, contact, and opportunity fields.

Question 12

Ursa Major Solar has an opportunity record with a close date of November 15, which fulfills the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for November 8.

The opportunity is edited before November 8, however, and no longer meets the criteria.

What happens to the time-dependent action?

A. It will execute on November 8.
B. It is automatically removed from the queue.
C. It will execute on November 15.
D. It is put on hold.

Answer 12

B. It is automatically removed from the queue.

Question 13

Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.

In which two ways should an administrator meet this requirement?

Choose 2 options.

A. Create two page layouts.
B. Create two permission sets.
C. Create two record types.
D. Create two lead processes.

Answer 13

A. Create two page layouts.
C. Create two record types.

Question 14

After a recent restructure of its Sales Department, Ursa Major Solar is having issues with records being omitted in the new Opportunity Report.

Which three questions should the administrator ask to research this issue?

Choose 3 options.

A. Are records currently being shared with the sales manager?
B. Have the owners of the records been frozen?
C. Do owners of all records have Roles and correct Territory Assignments?
D. Do the records the sales managers expect to see match the filter criteria?
E. Did the sales manager start from a copy or clone of an existing report?

Answer 14

A. Are records currently being shared with the sales manager?
C. Do owners of all records have Roles and correct Territory Assignments?
D. Do the records the sales managers expect to see match the filter criteria?

Question 15

A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts.

How can a Salesforce Administrator troubleshoot this issue?

A. Verify the user’s email address.
B. Check if the Workflow Rule is active.
C. Check if the Workflow evaluation criteria is correct.
D. Check if the correct Email Template is used.

Answer 15

A. Verify the user’s email address.

Question 16

Ursa Major Solar utilizes accounts in its sales process; however, not all users have access to them. New users require read access to accounts. Additionally, four new users require edit access.

What should an administrator do to configure access for the new users?

A. Configure a permission set to grant account edit access to specific users and modify the standard user profile.
B. Configure a sharing rule for account view access and another sharing rule for edit access to specific users.
C. Configure a profile to grant account edit access and a permission set to restrict read access to specific users.
D. Configure a profile to grant account view access and a permission set to grant account edit access to specific users.

Answer 16

D. Configure a profile to grant account view access and a permission set to grant account edit access to specific users.

Question 17

Universal Containers wants to create a field to store credit card numbers and needs to make sure the information is protected.

Which two actions allow the System Administrator to provide enhanced security for this field?

Choose 2 options.

A. Create an Encrypted Text field.
B. Configure different Page Layouts for users.
C. Update Field-Level Security settings.
D. Use different Record Types for users.

Answer 17

A. Create an Encrypted Text field.
C. Update Field-Level Security settings.

Question 18

Ursa Major Solar uses a validation rule to prevent invalid data.

What are three conditions where this rule is used?

Choose 3 options.
A. When records are deleted by a user.
B. When records are edited and saved by a user.
C. When records are submitted using web-to-lead.
D. When records are imported.
E. When records are updated by a workflow rule.

Answer 18

B. When records are edited and saved by a user.
C. When records are submitted using web-to-lead.
D. When records are imported.

Question 19

Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity fields as other teams, but need different Stage values.

What should the System Administrator update to support this requirement?

A. Stage field picklist options in Record Types
B. Page Layouts to include the correct field
C. Stage Selected Values in the Sales Processes
D. Field-Level Security in the User Profile

Answer 19

C. Stage Selected Values in the Sales Processes

Question 20

Universal Containers uses an Auto-numbering system to uniquely identify each support request. They want customers to know this number as soon as possible.

Which two features should the System Administrator implement to allow customers have quick access to this information?

Choose 2 options.

A. Case Comment Notifications
B. Self-service Portal
C. Auto-response Rules
D. Case Feed Layout Actions

Answer 20

B. Self-service Portal
C. Auto-response Rules

Question 21

The customer support team wants to use a different Page Layout when closing a Case.

Which method should the System Administrator use to fulfill this request?

A. Record Type and Page Layout
B. Case Close Page Layout
C. Field-Level Security
D. Support Process

Answer 21

B. Case Close Page Layout

Question 22

Recently, one of Ursa Major Solar’s (UMS) competitors lost critical data after a powerful hurricane caused multiple power outages.

UMS needs to ensure that its Salesforce data is backed up and protected from such an event.

Which two statements are true regarding this goal?

Choose 2 options.

A. UMS can download an app from the AppExchange.
B. UMS can use Salesforce’s daily backup service, which is provided via a zip file.
C. UMS should contact Salesforce Support for a free backup.
D. UMS can use Salesforce’s weekly or monthly backup service, which is provided via a zip file.

Answer 22

A. UMS can download an app from the AppExchange.
D. UMS can use Salesforce’s weekly or monthly backup service, which is provided via a zip file.

Question 23

The marketing team is asked to provide branding and messaging for email templates to be used throughout the customer support process.

In which two locations can the System Administrator implement customer-facing email templates with respect to Cases?

Choose 2 options.

A. Case Auto-response Rules
B. Owner Assignment Notifications
C. Support Reps’ Send Email options
D. Case Escalation Notifications

Answer 23

A. Case Auto-response Rules
C. Support Reps’ Send Email options

Question 24

Custom fields in the Lead object can be mapped to which two types of fields?

A. Standard Contact
B. Custom Account
C. Custom Activity
D. Custom Opportunity

Answer 24

B. Custom Account
D. Custom Opportunity

Question 25

Ursa Major Solar has a million new Account records to upload into Salesforce.

What is the recommended method for uploading this data?

A. Utilize an AppExchange app.
B. Request help from Salesforce.
C. Utilize the Data Import Wizard.
D. Utilize the Data Loader.

Answer 25

D. Utilize the Data Loader.

Question 26

Universal Containers wants to automatically assign a Task to account managers when a customer’s agreement is about to expire.

How should a System Administrator configure this functionality?

A. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY().
B. Create a Workflow on Account with a rule criteria of Agreement End Date < TODAY().
C. Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY().
D. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY().

Answer 26

A. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY().

Question 27

How should a Chatter user send a message to another Chatter user that cannot be viewed by anyone else?

A. Post a Message to Record owner.
B. Post a Private Message to the recipient.
C. Use @mention to include the recipient within the message.
D. Use #secret to send the message to the recipient.

Answer 27

B. Post a Private Message to the recipient.

Question 28

A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user’s profile but within the organization-wide trusted IP range.

What occurs as a result of this scenario?

A. The user will be unable to log in at all.
B. The user will be able to log in after the computer is activated.
C. The user will be able to log in without activating the computer.
D. The user will be able to log in after answering one security question.

Answer 28

A. The user will be unable to log in at all.

Question 29

The administrator at Ursa Major Solar needs to provide information for total Salesforce licenses, used licenses, and the remaining Salesforce licenses.

Where in setup can this information be found?

A. Critical Updates
B. Profiles
C. Company Information
D. Users

Answer 29

C. Company Information

Question 30

Ursa Major Solar (UMS) is using the workflow field update.

Which two actions can UMS complete with this feature?

Choose 2 options.

A. Modify the record type of a record.
B. Update the value of a field on a child object.
C. Choose a formula field for a field update.
D. Apply a specific value to a field.

Answer 30

A. Modify the record type of a record.
D. Apply a specific value to a field.

Question 31

An administrator at Ursa Major Solar (UMS) needs to create a new user.

When creating a username, which two considerations need to be taken in to account?

Choose 2 options.

A
Username needs to be in the format of an Email Address.
B
Username matches to the User’s Email address.
C
Username is added to the Active User Log.
D
Username must be unique across all Salesforce orgs.

Answer 31

A. Username needs to be in the format of an Email Address.
D. Username must be unique across all Salesforce orgs.

Question 32

Cloud Kicks (CK) has a service console that is used by agents who take calls from customers and stores with questions about products.

The CK case process is complex and agents often make mistakes. To help the administrator has created a screen flow that guides agents through the process.

How should the administrator deploy the screen flow?

A
Launch the flow from the utility bar in the console
B
Use code to launch the screen flow in a modal
C
Use a custom action that launches the screen flow
D
Create a link that launches the screen flow

Answer 32

A) Launch the flow from the utility bar in the console

Question 33

Ursa Major Solar needs to ensure compliance with a platinum service level agreement; therefore, cases that stay in the Tier 2 queue for longer than 4 hours must be re-assigned to the Tier 3 queue.

Which Salesforce feature should be used to fulfill this requirement?

A
Case comments
B
Case escalation rule
C
Auto response rule
D
Case assignment rule

Answer 33

B
Case escalation rule

Question 34

A System Administrator enables Case Feed Actions and Feed Items in Support Settings.

With the appropriate Profile permissions enabled, what change will users see?

A
Cases will use Feed Layouts rather than standard Page Layouts.
B
All Case buttons will be converted to Actions in the Case Feed.
C
All Case fields will be added to the Chatter Feed Tracking.
D
Case Feeds will no longer be hidden on standard Page Layouts.

Answer 34

A. Cases will use Feed Layouts rather than standard Page Layouts.

Question 35

An administrator at Ursa Major Solar (UMS) has created a new Lightning record page for the sales team to display a report chart embedded on the account page. No record types currently exist for an account.

Which action should the administrator perform to make this page the default view of the UMS app for the sales team without impacting the support team?

A
Make the page the default object record page for the UMS app.
B
Make the page the org default.
C
Make the page the default object record page for the UMS app for the sales profile.
D
Create an account record type and make the page the default object record page.

Answer 35

C
Make the page the default object record page for the UMS app for the sales profile.

Question 36

A company needs its customer service agents to collect and display different information on case records based on whether customers are calling in with a question, product suggestion, or complaint.

Which three features should the administrator use to meet this goal?

Choose 3 options.

A
Permission sets
B
Page layouts
C
Field level security
D
Support processes
E
Record types

Answer 36

B) Page layouts
D) Support processes
E) Record types

Question 37

An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact.

What should the administrator do to accomplish this goal?

A
Utilize the lead conversion wizard to select the fields.
B
Map custom lead fields to standard contact fields.
C
Utilize the data loader to move the custom lead data.
D
Map custom lead fields to custom contact fields.

Answer 37

D. Map custom lead fields to custom contact fields.

Question 38

Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes.

What method should the System Administrator use?

A
Mass Update Addresses
B
List View Inline Editing
C
Data.com Clean
D
Report Exports

Answer 38

A. Mass Update Addresses

Question 39

Ursa Major Solar has the following environment and requirements:

Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative.
The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day.
The Sales Manager wants to report on various customer interactions.
How should the administrator fulfill these requirements?
A
Post customer interactions in Chatter on the account.
B
Enter comments into the notes section on the account.
C
Log a separate task, call, or activity on the account.
D
Log a case on the account.

Answer 39

C
Log a separate task, call, or activity on the account.

Question 40

Which configuration option shows sales representatives the fields they must fill in prior to saving an Opportunity?

A
Dependent Picklist Fields
B
Page Layout required fields
C
Opportunity Validation Rules
D
Field-level Security

Answer 40

B. Page Layout required fields

Question 41

How long is data stored in the Recycle Bin?

A
Up to 90 days
B
Up to 30 days
C
Up to 7 days
D
Up to 15 days

Answer 41

D
Up to 15 days

Question 42

Support Representatives at Universal Containers want the same Technical Engineer group to be associated with each new Case.

What should a System Administrator define to implement this requirement?

A
A Workflow Rule to add the Case Team
B
A Default Case Team on each Account record
C
A Case Assignment Rule to associate the Case Team
D
A Default Case Team on each User’s record

Answer 42

C. A Case Assignment Rule to associate the Case Team

Question 43

The managers at Ursa Major Solar asked the administrator to quickly provide access to sales reports and dashboards.

How can this be done?

A
Build reports and dashboards.
B
Log a case to Salesforce Support.
C
Use the Salesforce Auto-Report Builder.
D
Search the AppExchange for free adoption report apps.

Answer 43

D. Search the AppExchange for free adoption report apps

Question 44

Ursa Major Solar uses Validation Rule Fields.

What are two of these fields?

Choose 2 options.

A
Error Condition Formula
B
Owner
C
Error Message
D
Active Date

Answer 44

A. Error Condition Formula
C. Error Message

Question 45

Universal Containers has asked its Administrator to automatically set some fields when a Lead is created.

What is the best way for the administrator to perform this automation?

A
Use Process Builder that launches a flow
B
Record Triggered-Flow that runs Before save
C
Use a Screen Flow with default values
D
Create 1 Workflow rule per field

Answer 45

B. Record Triggered-Flow that runs Before save

Question 46

Ursa Major Solar needs to transfer records from one user to another user during a mass transfer of account records.

Which two record types can be used for this transfer?

Choose 2 options.

A
Closed cases
B
Closed activities
C
Open cases
D
Related custom object records

Answer 46

A. Closed cases
C. Open cases

Question 47

The Password Policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 30 days.

Where should the System Administrator change the password expiration period for these users?

A
Individual User records
B
Roles assigned to the Users
C
Profiles assigned to the Users
D
Permission Sets assigned to the Users

Answer 47

C. Profiles assigned to the Users

Question 48

Sales representatives at Ursa Major Solar are working on opportunities and need to see how their colleagues have effectively managed other opportunities with comparable products, competing against the same competitors.

Which two features should an administrator use to allow for this?

Choose 2 options.
A
Opportunity Dashboard
B
Opportunity update reminders
C
Chatter groups
D
Big deal alerts

Answer 48

A. Opportunity Dashboard
C. Chatter groups

Question 49

Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity fields as other teams, but need different Stage values.

What should the System Administrator update to support this requirement?

A
Stage Selected Values in the Sales Processes
B
Stage field picklist options in Record Types
C
Page Layouts to include the correct field
D
Field-Level Security in the User Profile

Answer 49

A. Stage Selected Values in the Sales Processes

Question 50

What is a benefit of using a Lookup Filter instead of a Validation Rule?

A
Faster page refresh on the Salesforce Mobile App
B
Improves user efficiency when selecting a related record
C
Better error messages when an incorrect record is selected
D
Adds the ability to edit multiple records from list views

Answer 50

B. Improves user efficiency when selecting a related record

Question 51

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.

What should an administrator do to meet this requirement?

A
Create a validation rule that evaluates the account rating.
B
Create an escalation rule based on the opportunity amount.
C
Create an auto-response rule on the opportunity object.
D
Create a workflow rule on the opportunity object.

Answer 51

D. Create a workflow rule on the opportunity object.

Question 52

An administrator at Ursa Major Solar is implementing an organization-wide default option for the Account object.

What is a correct option for the administrator in this scenario?

A
Public Read/Write/Transfer
B
No Access
C
Public Read/Write/Delete
D
Private

Answer 52

D. Private

Question 53

How can multiple Campaign records be associated with a single Opportunity?

A
Primary Campaign Source
B
Campaign Hierarchy
C
Campaign Members
D
Campaign Influence

Answer 53

D. Campaign Influence

Question 54

Salesforce users at Universal Containers complain that global search returns too many records.

Which two configurations should a System Administrator perform to help users manage search results?

Choose 2 options.

A
Specify the Search Filter Fields for the object’s search layout.
B
Specify the Keywords and include them into the object’s search layout.
C
Enable Sidebar Search Auto-Complete in the object’s search settings.
D
Reduce the number of records displayed for each object in the Search Results page.

Answer 54

A. Specify the Search Filter Fields for the object’s search layout.
D. Reduce the number of records displayed for each object in the Search Results page

Question 55

An administrator at Ursa Major Solar is configuring a workflow rule.

What are two considerations for an administrator in this situation?

Choose 2 options.

A
When a new rule is activated, each existing record is evaluated.
B
Before the Data Import Wizard is used, rules must be deactivated.
C
Rule actions can take place immediately or can be time based.
D
Rules can be evaluated when records are created or edited.

Answer 55

C. Rule actions can take place immediately or can be time based.
D. Rules can be evaluated when records are created or edited.

Question 56

Ursa Major Solar has the following process regarding its opportunities:

There are three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business’s industry and customers.
For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see.
An Administrator needs to configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields.
What should the Administrator do to accomplish this goal?

A
Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with one Page Layout.
B
Create six Record Types (Marketing Widget A, Marketing Widget B, Marketing Widget C, Sales Widget A, Sales Widget B, and Sales Widget C) with six total Page Layouts, one for each Record Type.
C
Create one Record Type with six Page Layouts (Marketing Widget A, Marketing Widget B, Marketing Widget C, Sales Widget A, Sales Widget B, and Sales Widget C).
D
Create three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).

Answer 56

D. Create three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).

Question 57

Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact’s location.

What should the System Administrator use to set this up?

A
Automated Notifications and Groups
B
Assignment Rules and Queues
C
Territory Management and Teams
D
Auto-responses Rules and Profiles

Answer 57

B. Assignment Rules and Queues

Question 58

How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner’s last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days?

A
Create a Chatter Group.
B
Create Scheduled Reports.
C
Create Opportunity Update Reminders.
D
Create Scheduled Dashboards.

Answer 58

C. Create Opportunity Update Reminders.

Question 59

Universal Containers has a renewals sales team that will use the Opportunity object. They want to use many of the same picklist fields that are already defined, but will need unique picklist values.

What feature allows a System Administrator to maintain the same field for two different teams?

A
Sales Processes
B
Page Layouts
C
Record Types
D
Permission Sets

Answer 59

C. Record Types

Question 60

Which report should a System Administrator use to display the number of Contacts related to an Account?

A
Tabular report with a report formula
B
Tabular report with a Roll-up Summary Account field
C
Summary report with a Roll-up Summary Account field
D
Summary report with a report formula

Answer 60

D. Summary report with a report formula

Question 61

An administrator at Ursa Major Solar is configuring password requirements for the company’s users.

Which three actions are administrators able to configure?

Choose 3 options.

A
Set maximum invalid login attempts.
B
Set the length of time before passwords expire.
C
Set password complexity requirements.
D
Set prohibited password values.
E
Set requirement that passwords must be unique for each user.

Answer 61

A. Set maximum invalid login attempts.
B. Set the length of time before passwords expire.
C. Set password complexity requirements.

Question 62

An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a Sales Manager within a given sales region.

How can this be configured?

A
Create a dashboard to run as a specified user.
B
Create a dashboard with multiple components.
C
Create a dashboard for all opportunities in the region.
D
Create a dashboard to run as the logged-in user.

Answer 62

A. Create a dashboard to run as a specified user.

Question 63

Customers complain that they do not know when Comments have been added to their Cases.

Which configuration can a System Administrator implement to address this concern?

A
Create a Workflow Rule Email Alert on Case Comments.
B
Enable Case Comment Notification to Contacts.
C
Configure Feed Tracking for Case Comments.
D
Configure the Case Auto-Response Rules.

Answer 63

B. Enable Case Comment Notification to Contacts.

Question 64

Ursa Major Solar placed a time-dependent action in the workflow queue when the record was created.

What are two situations that will cause this action to be removed from the queue?

Choose 2 options.

A
If a validation rule is triggered for the record
B
If another record triggers the same workflow rule
C
If the record no longer matches the rule criteria
D
If the action is deleted from the workflow queue

Answer 64

C. If the record no longer matches the rule criteria
D. If the action is deleted from the workflow queue

Question 65

Ursa Major Solar wants to add charts to a Salesforce dashboard.

What are three standard chart types that are available?

Choose 3 options.

A
Bar chart
B
Heat map
C
Gauge chart
D
Table
E
Venn Diagram

Answer 65

A. Bar chart
C. Gauge chart
D. Table

Question 66

An administrator at Ursa Major Solar wants to allow a sales user to relate an opportunity to a campaign.

What are two ways to accomplish this goal?

Choose 2 options.

A
Select the campaign record type when creating the opportunity.
B
Utilize the campaign influence related list on the opportunity.
C
Choose the primary campaign source for the opportunity.
D
Use the campaign hierarchy related list on the opportunity.

Answer 66

B. Utilize the campaign influence related list on the opportunity.
C. Choose the primary campaign source for the opportunity.

Question 67

Universal Containers has an inside sales team that only sells warranty renewals and an outside sales team that only sells products. Each type of sale captures different information and has a different sales cycle.

How should the System Administrator configure Salesforce to meet these requirements?

A
Create a Validation Rule that displays the correct Page Layout and Sales Process based on Role.
B
Create a custom Object for warranty renewals with the appropriate Sales Process.
C
Create a Page Layout, Sales Process, and Record Type for each type of sale.
D
Create a custom picklist field on the Opportunity to specify if it is a product or warranty sale

Answer 67

C. Create a Page Layout, Sales Process, and Record Type for each type of sale.

Question 68

What should the System Administrator check when users are unable to find a CustomReport Type?

A
Make sure the new Report Type is deployed.
B
Make sure the user Profile includes the Report Type.
C
Add a button for the new Report Type to the Report Builder.
D
Add the new Report Type to the related objects.

Answer 68

A. Make sure the new Report Type is deployed.

Question 69

Ursa Major is onboarding 15 new employees in three weeks. The administrator needs to create user records in Salesforce without activating them.

Which two methods allow the administrator to achieve this goal?

Choose 2 options.

A
Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.
B
Schedule a Time-Dependent Workflow to create users in three weeks.
C
Create them with the User Import Wizard and ensure that Active is unchecked.
D
Create a .csv file ensuring that IsActive = False, and use the data loader to insert.

Answer 69

A. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.
D. Create a .csv file ensuring that IsActive = False, and use the data loader to insert.

Question 70

An administrator at Ursa Major Solar is setting up case feed.

What should the administrator consider?

A
Chatter feed tracking must be enabled for the case object.
B
By default, the case feed replaces the standard case detail page.
C
The Use Case Feed permission is automatically active for all profiles.
D
The Service Cloud user feature license is required for case feed.

Answer 70

A. Chatter feed tracking must be enabled for the case object.

Question 71

Which two actions allow the System Administrator to limit Chatter access during roll-out to a subset of Salesforce users?

Choose 2 options.

A
Create a Permission Set with the “Enable Chatter” permission for the subset of users.
B
Edit a Profile to “Enable Chatter” for the subset of users.
C
Add the subset of users to the company-wide Chatter group.
D
Create an email invitation for the subset of users.

Answer 71

A. Create a Permission Set with the “Enable Chatter” permission for the subset of users.
B. Edit a Profile to “Enable Chatter” for the subset of users.

Question 72

Ursa Major Solar is using products and price books.

Which two items should an administrator take into considerations about these features?

Choose 2 options.

A
Products without a price are automatically added to the standard price book.
B
A product can have a different list price in different price books.
C
The standard and list price for a product can be listed in more than one currency.
D
If price books contain assets, they can NOT contain products.

Answer 72

B. A product can have a different list price in different price books.
C. The standard and list price for a product can be listed in more than one currency

Question 73

Which two related lists should be added to the Opportunity page layout to track how Campaigns contribute to the overall pipeline?

Choose 2 options.

A
Campaign Influence
B
Contact Roles
C
Open Activities
D
Campaign Members

Answer 73

A. Campaign Influence
B. Contact Roles

Question 74

Universal Containers uses a custom object within the product development team. Product development, executives, and System Administrators should be the only users with access to records of this object. Product development needs read/write access to all the records within the object, while the executives should only be able to view the records.

How can the System Administrator configure the security model to meet these requirements?

A
Set the Organization-Wide Defaults for the custom object to Public Read Write; create a Read Only Sharing Rule to share all records in the object with the Executive Public Group.
B
Set the Organization-Wide Defaults for the custom object to Private; give the Product Development Profile Modify All for the object; give the Executive Profile View All access.
C
Set the Organization-Wide Defaults for the custom object to Private; add the Executive users to the default team for the object; add the default team to all the records.
D
Set the Organization-Wide Defaults for the custom object to Public Read Write; Give the Product Development Profile Read, Create, Edit permissions; give the Executive Profile Read Only permissions for that object.

Answer 74

D. Set the Organization-Wide Defaults for the custom object to Public Read Write; Give the Product Development Profile Read, Create, Edit permissions; give the Executive Profile Read Only permissions for that object.

Question 75

Universal Containers uses a hybrid sharing model where Accounts and Contacts are Read Only and Opportunities and Cases are Private. Account Executives (AE) own all the Accounts. Some Contacts are owned by AEs, and other Contacts are owned by support reps.

How should the System Administrator ensure the AEs can edit all the Contacts associated with their Accounts, no matter who owns the Contact?

A
Select the edit all associated contacts option for the AE Role in the Role Hierarchy.
B
Account owner privileges give the AE edit access to all related records by default.
C
Use the Mass Transfer Tool to transfer ownership of all Contacts to the AEs.
D
Create a read/write Sharing Rule to share all related Contacts with the Account owner.

Answer 75

A. Select the edit all associated contacts option for the AE Role in the Role Hierarchy.

Question 76

A Finance user with the “View All Data” permission enabled sees no Opportunities when opening a Sales pipeline report. However, a Sales Rep sees Opportunities as expected.

Which two actions should a System Administrator perform to resolve this problem? ( 2 option)

A. Change the Org-Wide Opportunity Sharing Default to Public Read.
B. Select Save Hierarchy Level on the pipeline report.
C. Update the report filter to show All Opportunities.
D. Create a Custom Report Type for the user that shows all records.

Answer 76

B. Select Save Hierarchy Level on the pipeline report.
C. Update the report filter to show All Opportunities.

Question 77

What is a benefit of entering Trusted IP Ranges in the Network Access section?

A
AppExchange packages can communicate with an external site.
B
Users are unable to log in through the API on networks not marked as trusted.
C
Users that log in within the network will not be required to verify their identity.
D
All attempts to log in from outside the network will be denied.

Answer 77

C. Users that log in within the network will not be required to verify their identity.

Question 78

Universal Containers offers a variety of products that are comparable to products from other companies. Sales representatives request a method to track product strengths and weaknesses compared to those offered by other vendors.

What should the System Administrator implement?

A. Competitors on the Opportunity Page Layout
B. Strength and Weakness fields on Company Information
C. Big Deal Alerts on high-value Opportunities
D. Products and Pricebooks on Opportunity Line Items

Answer 78

A. Competitors on the Opportunity Page Layout

Question 79

Which set of Salesforce records is exported by choosing the “Export All” option instead of “Export” in Data Loader?

A
Records for a specified object and its child records.
B
Records for a specified object and its parent records.
C
Records for a specified object including records in the recycle bin.
D
Records for all standard objects in the org.

Answer 79

C. Records for a specified object including records in the recycle bin.

Question 80

Universal Containers uses a private data access model. Product managers and sales representatives are in different branches of the role hierarchy.

What should an Administrator do to ensure that product managers can report on opportunities in their product line?

A
Move all product managers to a role below the sales representatives.
B
Create a new role for product managers and sales representatives.
C
Save all opportunity reports in a public folder.
D
Create a sharing rule based on criteria.

Answer 80

D. Create a sharing rule based on criteria.

Question 81

A System Administrator cannot share a report folder.

What is a possible reason?

A
The folder is private.
B
The reports in the folder are already shared with other users.
C
Folder Sharing is not enabled for the Org.
D
The reports in the folder only reference custom objects.

Answer 81

A. The folder is private.

Question 82

When a Salesforce user is deactivated, what happens to all of the records the user owns in Salesforce?

A
They are assigned to the deactivated user until reassigned.
B
They are automatically deleted.
C
They are automatically assigned to the administrator.
D
They are automatically assigned to another user.

Answer 82

A. They are assigned to the deactivated user until reassigned.

Question 83

Universal Containers wants to allow potential customers to submit Cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means.

Which two options should they consider?

Choose 2 options.

A
Adding a link for Auto-Response Rules for Solutions
B
Generate Web-to-Case HTML code to add to the website
C
Adding a link to a specified routing address for Email-to-Case
D
Implement a Lightning Partner Community with Knowledge

Answer 83

B. Generate Web-to-Case HTML code to add to the website
C. Adding a link to a specified routing address for Email-to-Case

Question 84

Universal Containers uses a private sharing model for Cases. Each product line has several product specialists who want to have visibility to all Cases involving their product line.

How should the System Administrator meet this requirement?

A
Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules.
B
Create an owner-based Case Sharing Rule to share corresponding Cases with the product specialist role.
C
Change the Org-Wide Default for Cases to Controlled By Parent and add product specialists to Account Teams.
D
Add the product specialists to the Account Team for each Account that has purchased a product from the product line.

Answer 84

A. Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules.

Question 85

A user’s profile can be controlled by which three settings?

Choose 3 options.

A
Assigned apps
B
Security at the field-level
C
Feature license assignment
D
Record type assignment
E
Locale settings

Answer 85

A. Assigned apps
B. Security at the field-level
D. Record type assignment

Question 86

How should a sales rep create an all-day event in Salesforce?

A
Ask the System Administrator to check all-day events in the Activity settings.
B
Use a task for an all-day event because then no time fields are needed.
C
Check the all-day event checkbox on the event.
D
Ensure the event is scheduled for times within the Start and End of Day hours.

Answer 86

C. Check the all-day event checkbox on the event.

Question 87

Ursa Major Solar wants to assign feature licenses to user records in Salesforce.

What are two features licenses that can be assigned in this situation?

Choose 2 options.

A
Console User
B
Knowledge User
C
Service Cloud User
D
Opportunity User

Answer 87

B. Knowledge User
C. Service Cloud User

Question 88

Ursa Major Solar has a private sharing model on opportunities. Leadership has asked the administrator to create a new custom object that will track customer payment information and will link to the opportunity. Only those users with access to the opportunity should be able to see the records on the new object.

What should the administrator create to achieve this goal?

A
A lookup relationship with a criteria-based sharing rule
B
A master-detail relationship with profile permissions
C
A master-detail relationship with a criteria-based sharing rule
D
A lookup relationship with profile permissions

Answer 88

B. A master-detail relationship with profile permissions

Question 89

Where does an administrator control field-level security for users?

A
Sharing rule
B
User
C
Role
D
Profile

Answer 89

D. Profile

Question 90

Users at Ursa Major Solar are trying to create Opportunities.

When populating a custom picklist field, the users receive errors. Additionally, when the users select either of the two values in the picklist, they receive different error messages above the field and are unable to save the Opportunities.

Why is this error likely occurring?

A
The users don’t have access to the picklist field.
B
The two picklist values are unavailable to the Record Type.
C
The picklist field has contradicting validation rules.
D
The users don’t have access to the Large Enterprise Record Type.

Answer 90

C. The picklist field has contradicting validation rules.

Question 91

Universal Containers wants the sales team to access information about Closed Won Opportunities with a common competitor for all pending big deals.

Which features should the System Administrator implement?

A
Competitors and Similar Opportunities
B
Commonalities and Won Information
C
Big Deal Alerts and Sales Teams
D
Sales Teams and Closed Won Opportunities

Answer 91

A. Competitors and Similar Opportunities

Question 92

Ursa Major Solar needs to fulfill the following requirements:

A custom object must be created to capture account survey data.
Users need the ability to select an account from the survey record and view related surveys on the account record.
Which two actions can an administrator configure to meet these requirements?
Choose 2 options.

A
Put the account related list on the survey page layout.
B
Put the survey related list on the account page layout.
C
Create a lookup relationship field on the account object.
D
Create a lookup relationship field on the survey object.

Answer 92

B. Put the survey related list on the account page layout.
D. Create a lookup relationship field on the survey object.

Question 93

What should a System Administrator do to organize the fields available on a report?

A
Edit the Report Builder layout.
B
Create a custom report type.
C
Enable Dynamic Reports.
D
Modify the standard report type.

Answer 93

B. Create a custom report type.

Question 94

In which situation is the Case Contact notified when a support representative adds a new case comment?

A
The Support Representative posts the comment to the Case Chatter Feed.
B
The System Administrator configures the Case Auto-Response Rules.
C
The Support Representative uses the Send Email Action on the Case Feed.
D
The System Administrator enables Case Comment Notification to Contacts.

Answer 94

D
The System Administrator enables Case Comment Notification to Contacts.

Question 95

Universal Containers created a Time-Based Workflow rule that sends a follow-up email to the customer two days after a Case is closed. The System Administrator wants to verify that the workflow functions correctly.

Which queue should the System Administrator view to monitor pending Workflow Actions?

A
Time-Based Workflow Queue
B
Mass Email Queue
C
Background Jobs Queue
D
Outbound Messaging Delivery Queue

Answer 95

A
Time-Based Workflow Queue

Question 96

Universal Containers regularly imports Accounts from an external order system that has its own ID field for each record.

What should the System Administrator do to help prevent duplicates during these imports?

A
Create a unique External ID field on Accounts in Salesforce for matching.
B
Use VLOOKUP to find matching records in Salesforce.
C
Create a formula field that identifies matches.
D
Use the ID from the order system in place of the Salesforce ID.

Answer 96

A. Create a unique External ID field on Accounts in Salesforce for matching.

Question 97

Universal Containers sells through many different reseller networks. Each reseller’s deals are tracked on separate opportunities. The sales manager is concerned that the pipeline report is not accurate due to multiple opportunities for the same end customer.

How should the sales process be modified to ensure opportunities are not double-counted in the pipeline?

A
Change the amount on the duplicate opportunities to zero.
B
Enable duplicate management to prevent the creation of the duplicate opportunities.
C
Create one opportunity and use the competitors related list to track the different resellers.
D
Change the forecast category to Omitted on the duplicate opportunities.

Answer 97

D. Change the forecast category to Omitted on the duplicate opportunities.

Question 98

The administrator at Cloud Kicks want to update the Account with the number of records on a custom object.

How should the administrator fulfill this requirement?

A
Create a Flow
B
Create a Formula
C
Create a Workflow Rule
D
Create a Process

Answer 98

A. Create a Flow

Question 99

Users at Universal Containers (UC) adhere to the following process for expense reports:

Create the expense report.
Attach receipts in an Expenses app.
Send the report to the accountant to review and approve.
An administrator needs to enable this app for Salesforce Mobile.
What should the administrator consider from the User’s perspective?

A
A user can utilize Search, create list views, and receive record push notifications from Chatter.
B
A user can create list views, attach receipts as photos, and submit records for approval.
C
A user can search Salesforce Records, attach receipts as photos, and approve records from Chatter.
D
A user can create records, attach receipts as photos, and submit for approval.

Answer 99

D
A user can create records, attach receipts as photos, and submit for approval.

Question 100

Ursa Major Solar is experiencing quality assurance issues with a product line. An administrator needs to use a standard object to track the extent of the problem.

Which standard object should be used?

A
Product
B
Opportunity
C
Case
D
Account

Answer 100

C. Case

Question 101

Ursa Major Solar is setting up case assignment rules.

What are two places where the cases can be assigned?

Choose 2 options.

A
User
B
Contact
C
Profile
D
Queue

Question 102

Ursa Major Solar recently enabled the multiple currencies feature.

As a result, which currency will be used as the foundation for all currency conversion rates?

A
Personal currency
B
Record currency
C
Corporate currency
D
Active currency

Answer 102

C
Corporate currency

Question 103

A System Administrator creates a Workflow Rule that assigns a task to a support manager role when a case is escalated. The case owner iscomplaining about being assigned these tasks.

What should a System Administrator do to correct this issue?

A
Change the Workflow Rule to assign tasks based on profile.
B
Add a field update to the Workflow to also change the owner.
C
Remove the Workflow and use a report instead.
D
Make sure there is only one user in the role.

Answer 103

D. Make sure there is only one user in the role.

Question 104

Ursa Major Solar’s administrator needs to create a custom field to track a specific Tier 2 support user on a case record.

What is the appropriate data type to utilize when creating this custom field?

A
Lookup relationship
B
Formula
C
Lookup filter
D
Hierarchical relationship

Answer 104

A. Lookup relationship

Question 105

Which type of field do administrators use when creating a junction object?

A
Master-detail
B
Formula
C
Text area
D
Look-up

Answer 105

A
Master-detail

Question 106

Ursa Major Solar’s administrator created a new account record type, but when marketing users are creating new account records, they are unable to choose the new record type.

What are two potential causes of this issue?

Choose 2 options.

A
The record type is deactivated.
B
The record type is disabled on the marketing user profile.
C
The record type default setting is disabled.
D
The record type is disassociated from the page layout.

Answer 106

A. The record type is deactivated.
B. The record type is disabled on the marketing user profile.

Question 107

Ursa Major Solar is adding objects to a custom report type.

How many objects, maximum, can be added to this report type?

A
One as long as the object has a master-child relationship
B
Unlimited as long as the objects have associations
C
Two as long as the objects have associations
D
Four as long as the objects have associations

Answer 107

D. Four as long as the objects have associations

Question 108

At Ursa Major Solar, Salesforce users have a session timeout of 12 hours. Management wants the session timeout to be increased to 24 hours. Management also wants inactive users to be logged out at that time. What should the administrator do to fulfill this request?

A
In user profiles, type in 24 hours in the timeout section, and uncheck the box for force logout on session timeout.
B
In session settings, select 24 hours, and check the box for force logout on session timeout.
C
In user profiles, enter 24 hours in the timeout section, and check the box for Fforce logout on session timeout.
D
In session settings, select 24 hours, and uncheck the box for force logout on session timeout.

Answer 108

B. In session settings, select 24 hours, and check the box for force logout on session timeout.

Question 109

Which two changes are tracked in the Setup Audit Trail?

Choose 2 options.

A
Using the Data Import Wizard
B
Creating a List View
C
Resetting a user’s password
D
Using the Data Loader

Answer 109

A. Using the Data Import Wizard
C. Resetting a user’s password

Question 110

Universal Containers has a complex sales process with multiple record types, each shared with all Profiles. Some users complain about the Record Type selection screen when creating new Opportunities.

Which two actions should the System Administrator take to allow these users to bypass choosing a Record Type?

Choose 2 options.

A
Remove the Record Type field from the users’ Page Layout.
B
Instruct users to update the Default Record Type in My Settings.
C
Remove Record Types from the users’ Profiles.
D
Remove Record Types from the users’ Sales Process.

Answer 110

B. Instruct users to update the Default Record Type in My Settings.
C. Remove Record Types from the users’ Profiles.

Question 111

Which two actions should an administrator perform to provide a sales team with an easy solution for gathering customer requirements and sharing presentations with their customers?

Choose 2 options.

A
Add customers to private Chatter groups.
B
Add customers to libraries.
C
Use Salesforce Files to post presentations in Chatter.
D
Ensure opportunity teams are created for customers.

Answer 111

A. Add customers to private Chatter groups.
C. Use Salesforce Files to post presentations in Chatter.

Question 112

Ursa Major Solar has a social marketing team set up as a public group. A sales representative would like to engage the social marketing team on one opportunity.

What should the sales representative do to ensure the social marketing team can access the opportunity?

A
Add the public group to an opportunity queue.
B
Manually share the record with the public group.
C
Change the opportunity owner to the public group.
D
Add the public group to the opportunity team.

Answer 112

B
Manually share the record with the public group.

Question 113

Universal Containers created a new custom object to track Inventory items. The Support Team cannot see the Inventory object’s tab.

Which two settings should the System Administrator check to find the cause of the problem?

Choose 2 options.

A
Inventory object Sharing Settings
B
Inventory object Page Layouts
C
Support Team Profiles
D
Support Team Permission Sets

Answer 113

C. Support Team Profiles
D. Support Team Permission Sets

Question 114

Ursa Major Solar has selected report folders that are shared with a small group of users who are on Lightning Experience. The administrator needs to prevent these users from customizing the information in the reports.

What should the administrator do to achieve this goal?

A
Run the report as a specified user.
B
Change Field Level Security.
C
Lock report filters.
D
Utilize Custom Report Types.

Answer 114

C
Lock report filters.