Active listening

Question 1

What is active listening?

Answer 1

Using listening strategies that encourage the other to continue talking, clarify, go deeper or think deeper about what (s)he said.

Question 2

Strategies for Active Listening

Answer 2

1. Stimulate the other person with non-verbal communication
2. Be comfortable with silences
3. Ask probing questions and echo questions
4. Reformulate, paraphrase and summarize

Question 3

SOFTEN

Answer 3

S = Smile
O = Open Arms
F = Forward lean
T = Touch
E = Eye contact
N = Nod

Question 4

Probing questions

Answer 4

Open questions that help discover/explore facts and the experience/perception of your conversational partner in more detail.