ACSP Flashcards
Pass the exam
What does a Rapid Security Response do?
A. Delivers important security improvements between software updates.
B. Sends users a security notification if a third party altered system files on their device.
C. Prevents users from downloading applications outside the App Store for a specified time.
D. Displays a security report to the user with current malware and virus definitions.
A. Delivers important security improvements between software updates.
A user began an AirDrop transfer. The user left before the transfer completed.
What change can you make in Settings so future transfers can complete?
A. Go to General > AirPlay & Continuity, then turn on Handoff.
B. Go to General > AirDrop, then turn on Bringing Devices Together.
C. Go to VPN > Disconnect, then restart the transfer.
D. Go to General > AirDrop, then turn on Use Cellular (or Mobile) Data.
D. Go to General > AirDrop, then turn on Use Cellular (or Mobile) Data.
[https://support.apple.com/guide/iphone/use-airdrop-to-send-items-to-nearby-devices-iphcd8b9f0af/ios]
Where in Settings can you review configuration profiles?
A. Privacy & Security > Profiles
B. General > Privacy & Security
C. Profiles > Remote Management
D. General > VPN & Device Management
Where in System Settings can you remove manual DNS entries for an Ethernet connection on a Mac Studio?
A. Network > DNS Management
B. Network > Ethernet > Details
C. Network > Ethernet > Restore Defaults
D. Ethernet > Advanced
Where in System Settings can you review configuration profiles?
A. General > Device Management
B. Privacy & Security > App Management
C. Users & Groups > Network Account Server
D. Control Center > VPN
A user’s personal Mac updated to the latest version of macOS last week. Their work Mac doesn’t show the update as available.
Why isn’t the update available on the user’s work Mac?
A. The user is signed in with a personal Apple Account.
B. The organization’s MDM solution deployed a bootstrap token to the Mac.
C. The organization’s MDM solution is deferring updates.
D. The user doesn’t have an Administrator account on the Mac.
C. The organization’s MDM solution is deferring updates.
Where can you view the amount of memory that apps are using?
A. Console
B. Activity Monitor
C. Apple Diagnostics
D. System Information
B. Activity Monitor
Which wireless authentication method allows a Mac to use digital certificates to authenticate to secure wireless networks?
A. WPA3 Enterprise
B. WPA Personal
C. WPA3 Personal
D. WPA3 Transitional
A. WPA3 Enterprise
Which are two requirements to sync Safari profiles automatically between devices?
Select two.
A. Devices with the same Sign-In & Security settings
B. Contact Key Verification
C. Safari tunred on in the iCloud section of Apple ID settings
D. Devices signed in using the same Apple ID
E. Two-factor authentication
C. Safari tunred on in the iCloud section of Apple ID settings
D. Devices signed in using the same Apple ID
While setting up a new iPad from their organization, a user notices that several setup screens are missing.
What is the most likely reason?
A. The organization’s MDM solution is managing Setup Assistant.
B. The device was released from Apple School Manager.
C. The iPad failed to activate during setup.
D. The user selected “Skip all setup screens”.
A. The organization’s MDM solution is managing Setup Assistant.
A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report.
Which Mac app should you use to give the network administrator a network report?
A. Wi-Fi Utility
B. Network Utility
C. Console
D. Wireless Diagnostics
D. Wireless Diagnostics
Which two data types can be included only when you create an encrypted iPhone backup to a Mac?
Select two.
A. Health data
B. Device passcode
C. Saved passwords
D. Wallet
E. Face ID
Which feature is available for Managed Apple Accounts but not for personal Apple Accounts?
A. Managed iCloud Keychain
B. Managed and verified two-factor authentication
C. Access to the AppleSeed for IT beta program
D. Security Key Rotation
Which of these isn’t included with an iCloud backup?
A. Face ID settings
B. Home configuration
C. Apple Watch backups
D. App settings
A. Face ID settings
An app stopped responding.
How can you use the Dock to force the app to quit?
A. Control-click the app icon, then choose Force Quit from the shortcut menu.
B. Shift-click the app icon, then choose Force Quit from the shortcut menu.
C. Fn (Function)-click the app icon, then choose Force Quit from the shortcut menu.
D. Esc (Escape)-click the app icon, then choose Force Quit from the shortcut menu.
A. Control-click the app icon, then choose Force Quit from the shortcut menu.
Which of these would you need to use Continuity features?
A. Siri turned on for all devices
B. Wi-Fi turned on for all devices
C. All devices signed in to a different Apple Account
D. All devices connected to the same SSID
B. Wi-Fi turned on for all devices
Which two features do you need to set up passkeys on Apple devices?
Select two.
A. Legacy Contact
B. Two-factor authentication
C. Account Recovery
D. iCloud Keychain
E. App-Specific Passwords
B. Two-factor authentication
D. iCloud Keychain
Use passkeys to sign in to websites and apps on iPhone
Which setting should you turn off to stop your iPhone from automatically joining a network you no longer user?
A. Ask to Join Networks
B. Preferred Networks
C. Auto-Link
D. Auto-Join
D. Auto-Join
Several managed apps used for work collaboration disappeared from a user-owned iPhone.
Which user action would cause this?
A. Releasing the device from Apple Business Manager.
B. Unenrolling from the organization’s MDM solution
C. Signing out of their personal Apple Account
D. Resetting network settings
B. Unenrolling from the organization’s MDM solution
A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their Health and Activity data is missing.
Why is the Health and Activity data missing?
A. The user deselected Health and Activity data when they restored their backup.
B. The user restored from an unencrypted backup.
C. The user deselected Health and Activity data when they backed up their iPhone.
D. Health and Activity data isn’t backed up when backing up to a computer.
B. The user restored from an unencrypted backup.
How do you start your MacBook Pro in macOS Recovery?
A. Press and hold the power button until “Loading startup options” appears, click Options, then click Continue.
B. Hold down the Power-Shift-Control-Option keys, then choose macOS Recovery.
C. Press and hold Command-Option-R until “Loading startup options” appears. Enter an administrator password, then click the macOS Recovery icon.
D. Press the power button, then immediately press and hold Command-R.
A. Press and hold the power button until “Loading startup options” appears, click Options, then click Continue.
Safari profiles aren’t syncing between a user’s Mac and iPhone.
What should you verify on the user’s devices to resolve this issue?
A. Safari extensions are turned on in the iCloud section of Apple Account settings.
B. Profile syncing is turned on for the Apple Account.
C. Safari is turned on in the iCloud section of Apple Account settings.
D. Private Relay is turned on in the iCloud section of Apple Account settings.
C. Safari is turned on in the iCloud section of Apple Account settings.
Which of these is a Continuity feature?
A. Notifications
B. iCloud Keychain
C. Siri
D. Universal Clipboard
D. Universal Clipboard
Your MDM administrator set a Recovery Lock on your supervised MacBook Pro.
What additional steps must you complete to start your MacBook Pro in macOS Recovery?
A. Take the Mac to an Apple Authorized Service Provider with proof of purchase.
B. When prompted, enter the Bypass Key.
C. When prompted, enter the recoveryOS password.
D. Enter the Recovery Lock password in System Settings > General > Startup Disk, then restart.
C. When prompted, enter the recoveryOS password.
Two active network interfaces are on your Mac. You want to use Safari to browse the internet.
Which network interface will your Mac use?
A. The one with the fastest bandwidth.
B. The one with the highest security.
C. The one with the lowest MTU.
D. The one that’s first in the service order.
D. The one that’s first in the service order.
How does the Mac choose which connection to use when both Wifi and Ethernet are connected?
What should you do to run system diagnostics on Mac?
A. In Activity Monitor, go to View > Run System Diagnostics.
B. In Feedback Assistant, choose System Diagnostics from the pop-up menu.
C. In Console, go to View > Run System Diagnostics.
D. In Diagnostic Reporter, choose System Diagnostics from the pop-up menu.
A. In Activity Monitor, go to View > Run System Diagnostics.
A user’s Mac and iPhone are both signed in to the same Managed Apple Account. The user restarted both devices, but Instant Hotspot doesn’t connect.
Which method should the user try next to solve the issue?
A. Go to General > Transfer or Reset iPhone, tap Reset, then tap Reset Network Settings.
B. Go to Personal Hotspot, and set “Allow Others to Join”.
C. Go to Cellular > Cellular Data Options, then turn on Data Roaming.
D. Go to Cellular > Cellular Data Options, then set Data Mode to Allow More Data on 5G.
A. Go to General > Transfer or Reset iPhone, tap Reset, then tap Reset Network Settings.
Use Instant Hotspot, Auto-Join Hotspot, or Family Sharing to connect to your Personal Hotspot without entering a password
If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular)
You install software that contains a system extension on a Mac. An alert appears.
What should you do?
A. Restart the Mac in Safe Mode, and use Control Center to reinstall the extension.
B. Open Migration Assistant, and update the extension to be compatible with the current version of macOS.
C. Open Privacy & Security settings, allow the extension, and restart the Mac.
D. Use System Information to inspect and notarize the extension, then restart the Mac.
C. Open Privacy & Security settings, allow the extension, and restart the Mac.
About system extensions and macOS
You have two compatible Apple devices in close proximity and want to use Instant Hotspot.
Which two are additional requirements to use Instant Hotspot?
Select two.
A. Each device has IPv6 turned on.
B. Each device has Wi-Fi and Bluetooth turned on.
C. Each device must be signed in to a different Apple Account.
D. Both devices must be connected to the same mobile network provider.
E. Each device is signed in with the same Apple Account.
B. Each device has Wi-Fi and Bluetooth turned on.
E. Each device is signed in with the same Apple Account.
Your organization enabled MAC address filtering on its network.
Which setting would prevent iPhone from connecting to the network?
A. Location Services is turned on.
B. Low Data Mode is turned on.
C. Limit IP Address Tracking is turned on.
D. Private Wi-Fi Address is turned on.
D. Private Wi-Fi Address is turned on.
A user can’t open an app on their iPhone. Which two methods help them open the app?
Select two.
A. Delete the app, then redownload it.
B. Force the app to close and reopen.
C. Correct errors in Settings > Apps > [app name].
D. Edit Location Access settings for the app.
E. Tap and hold the app, then choose Relaunch from the shortcut menu.
A. Delete the app, then redownload it.
B. Force the app to close and reopen.
A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed.
What is the most likely explanation.
A. Sticky Keys is active.
B. Game Mode is active.
C. Mouse Keys is active.
D. The keyboard needs replacement.
C. Mouse Keys is active.
What could be a reason Mac doesn’t automatically upgrade to macOS Sequoia?
A. A secure token user must approve upgrades.
B. A volume owner must approve upgrades.
C. “Install macOS updates” is turned off in System Settings > General > Software Update.
D. “Download new updates when available” is turned off in System Settings > General > Software Update.
C. “Install macOS updates” is turned off in System Settings > General > Software Update.
Which two of these conditions are required to automatically sync Safari profiles between devices?
Select two.
A. Devices are signed in with the same Apple Account.
B. Devices use complex passwords.
C. “Website tracking: Prevent cross-site tracking” is turned on.
D. Safari is turned on in the iCloud section of Apple Account settings.
E. Private Browsing is turned off.
A. Devices are signed in with the same Apple Account.
D. Safari is turned on in the iCloud section of Apple Account settings.
What command gives you the ability to set, change, and reset privacy permissions for a single app or all apps?
A. tccutil
B. ifconfig
C. dscl
D. sysadminctl
A. tccutil
A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can’t restore the encrypted backup.
What must the user do to create a new encrypted backup with a new password?
A. Create a new encrypted backup on a different Mac.
B. Use the Reset All Settings optioin in Settings.
C. Restart their iPhone and reconnect it to the Mac.
D. Use the Reset Network Settings option in Settings.
C. Restart their iPhone and reconnect it to the Mac.
Why are passkeys more secure than passwords?
A. They work on Apple devices only.
B. They are less vulnerable to phishing.
C. They use XProtect to create signed certificates in iCloud Keychain.
D. They generate a unique shared secret for every account on the device.
B. They are less vulnerable to phishing.
Why doesn’t the latest iOS release appear in Settings > General > Software Update on an iPhone?
A. There isn’t enough local storage for the upgrade.
B. Lockdown Mode is turned on.
C. MDM is managing software updates and upgrades.
D. The Wi-Fi network was configured by MDM.
C. MDM is managing software updates and upgrades.
A supervised iPad is reported missing. The user was signed into their Managed Apple Account.
What should you do to secure organizational data?
A. Ask the user to sign into Find My on iCloud and mark the iPad as lost.
B. Ask the MDM administrator to enable Managed Lost Mode on the iPad.
C. Ask the MDM administrator to enable Find My and mark the iPad as lost.
D. Ask the MDM administrator to enable Managed Activation Lock on the iPad.
B. Ask the MDM administrator to enable Managed Lost Mode on the iPad.
What would cause you to need to use recovery mode to restore your iPhone?
A. The secure network connection with Apple is lost.
B. An App Store update times out.
C. You want to start in single-user mode.
D. Your screen is stuck on the Apple logo for several minutes with no progress bar.
D. Your screen is stuck on the Apple logo for several minutes with no progress bar.
If your iPhone is stuck on the Apple logo
What keyboard shortcut can you type to open the Force Quit Applications window?
A. Control-Command-power button
B. Control-Command-Esc (Escape)
C. Option-Control-power button
D. Option-Command-Esc (Escape)
Which type of account does an organization create for a user in Apple Business Manager or Apple School Manager?
A. Personal Apple Account
B. Secure Apple Account
C. Managed Apple Account
D. Business Apple Account
C. Managed Apple Account
Use this image to answer the question.
What must you do to start Apple Diagnostics?
A. Press and hold Command-Option-D.
B. Press and hold Command-D.
C. Press and hold Option-D.
D. Press and hold Shift-D.
Which of these actions should you take if an alert appears after you install a system extension?
A. Open System Information to notarize the extension.
B. Use Migration Assistant to update the extension to be compatible with the current version of macOS.
C. Start up the Mac in safe mode, and reinstall the extension.
D. Contact the developer for extension support.
A user connected their Mac to an airport lounge’s Wi-Fi, but they dismissed the sign-in dialog. They can’t use the internet.
Which steps should you tell them to complete so they can use the internet?
A. Ask the MDM administrator to provide a Wi-Fi profile for the airport lounge’s Wi-Fi.
B. Go to System Settings > Wi-Fi, click Details, then set “Private Wi-Fi address” to Fixed.
C. Go to System Settings > Wi-Fi, click Details, then turn off “Limit IP address tracking”.
D. Open captive.apple.com in a browser to bring up the dialog.
D. Open captive.apple.com in a browser to bring up the dialog.
Use captive Wi-Fi networks on your iPhone or iPad
What is “captive.apple.com”
What could be a reason you can’t update your compatible iPad to the latest iPadOS?
A. The Apple Account used to update to the latest iPadOS doesn’t have iPadOS in Purchase History.
B. Your iPad battery level is lower than 50 percent.
C. Your iPad doesn’t have enough available storage space.
D. Your iPad is connected to cellular only.
What should you do before you use safe mode?
A. Disconnect from all networks and disable Wi-Fi and Bluetooth.
B. Run Apple Diagnostics.
C. Run Disk Utility from macOS Recovery.
D. Disconnect peripherals and accessories.
A user finds several Recovered Files folders in the Trash.
What should you advise the user to do?
A. Do nothing. Malware was detected.
B. Change preference files.
C. Retrieve useful files, then empty the Trash.
D. Delete all the folders immediately.
C. Retrieve useful files, then empty the Trash.
How do you access Wireless Diagnostics and view additional network information from the menu bar?
A. Press and hold the option key, then click the Wi-Fi icon.
B. Click the Wi-Fi icon.
C. Right-click the Wi-Fi icon, then click the network SSID.
D. Press and hold the command key, then click the Wi-Fi icon.
Which event can automatically send Mac analytics information to Apple?
A. A system error occurs that causes your Mac to restart.
B. An app tries to get data that Privacy & Security settings protect.
C. System Diagnostics starts.
D. An app fails to get data from another app.
A. A system error occurs that causes your Mac to restart.
Share analytics information from your Mac with Apple
Which feature isn’t available with a Managed Apple Account?
A. iCloud Drive
B. News
C. iCloud Keychain
D. Health
You suspect a hardware problem with your Mac. You want to use Apple Diagnostics to verify your suspicion.
What steps should you complete to use Apple Diagnostics?
A. Turn on Mac, then press and hold the D key. Release the D key when a progress bar appears.
B. Press and hold the power button until Options appears. Release the power button, then press and hold Option-D.
C. Turn on Mac, then press and hold the Shift key. Release the Shift key when a progress bar appears.
D. Press and hold the power button until Options appears. Release the power button, then press and hold Command-D.
D. Press and hold the power button until Options appears. Release the power button, then press and hold Command-D.
Both A and D are correct depending on the type of Mac. D is probably better odds to be right as that is the newer type.
Use Apple Diagnostics to test your Mac
You try to start a Mac in macOS Recovery. The Mac has FileVault turned on.
Which additional step or steps must you complete to access macOS Recovery?
A. Enter the administrator’s Recovery Lock password.
B. Mount the volume in Disk Utility, and enter the administrator password.
C. Enter the administrator’s six-digit MFA code after it arrives.
D. Select an administrator, then provide the account password.
D. Select an administrator, then provide the account password.
Which of these steps should you complete if your iPad fails to back up to iCloud?
A. Verify that enough space is available in your iCloud storage.
B. Confirm that Bluetooth is turned on.
C. Verify that your iPad has a device passcode and is unlocked.
D. Ensure that you’re signed in with your Managed Apple Account
A. Verify that enough space is available in your iCloud storage.
How does a private Wi-Fi address help keep your privacy?
A. It generates a new MAC address for each network you connect to.
B. It restricts MAC addresses to prevent unauthorized devices from connecting to your network.
C. It prohibits non-App Store applications from providing location-based suggestions.
D. It requires that applications request access before being allowed to send traffic on the network.
A. It generates a new MAC address for each network you connect to.
Which type of information can you review in System Information?
A. Analytics data that was sent to Apple
B. Results from Crash Reports
C. Results after running System Diagnostics.
D. Results after running Apple Diagnostics.
C. Results after running System Diagnostics.
Not 100% on this one, but found sources disproving the other 3. See study guide page 21 for more info.
Use this image to answer the question.
What does the screen with a folder and question mark indicate?
A. The Mac doesn’t contain a working version of macOS.
B. Apple servers can’t verify the macOS version.
C. The Mac couldn’t start up from macOS Recovery over the internet.
D. The startup disk is encrypted.
What are other requirements for iCloud backups to occur automatically when connected to a power source?
A. Fully charge the device and turn on iCloud in General > Backup.
B. Connect to Wi-Fi and lock the screen.
C. Fully charge the device and turn on iCloud Backup in General > iPhone Storage.
D. Connect to Wi-Fi and unlock the screen.
You are signed into a Mac using an administrator account.
How do you reset a user password?
A. Use your administrator password to log in to the user’s account, and follow the prompts to change their password.
B. Reset the password using Passwords.
C. Reset the password in System Settings > Users & Groups.
D. Reset the password using Keychain Access.
C. Reset the password in System Settings > Users & Groups.
A user wants to use AirDrop to send items.
What is a reason a user can’t use AirDrop?
A. They didn’t install AirDrop.
B. They turned on Handoff.
C. They turned off Personal Hotspot.
D. They turned off Bluetooth.
D. They turned off Bluetooth.
A user has an external storage device. They can read files from the external storage device, but they can’t write to it from their Mac.
Which drive format could prevent writing to an external storage device from the user’s Mac?
A. NTFS
B. MS-DOS (FAT32)
C. exFAT
D. macOS Extended (Journaled)
A. NTFS
A user reports that their USB storage device isn’t appearing in the Finder. The storage device also ins’t appearing in Disk Utility.
Where can you verify that the storage device is connected?
A. System Information > Hardware > Volumes.
B. System Settings > General > Storage.
C. System Settings > General > Device Management.
D. System Information > Hardware > USB.
D. System Information > Hardware > USB.
A managed iPhone doesn’t offer the latest operating system in Settings > General > Software Update.
Which two reasons could be the cause?
Select two.
A. VPN or proxy connections are preventing the iPhone from contacting the update servers.
B. Their iPhone isn’t fully charged.
C. Apple is no longer signing the version of iOS installed on their iPhone.
D. A time-based deferral is set on the iPhone.
E. They must back up their iPhone before they can upgrade it.
A. VPN or proxy connections are preventing the iPhone from contacting the update servers.
D. A time-based deferral is set on the iPhone.
Image shows some info about the “signing” option mentioned.
How do you view detals about your Wi-Fi connection on a Mac?
A. Option-click the Wi-Fi status menu in the menu bar.
B. Option-click the Wi-Fi status in System Settings > Network.
C. Control-click the Wi-Fi status menu in the menu bar.
D. Control-click the Wi-Fi status in System Settings > Network.
Where in Recovery app > Recovery Log can you set the view to display only error messages?
A. Filter Level
B. Detail Level
C. Log Type
D. Message Type
Which two methods can you use to transfer a sysdiagnose report from your iPad?
Select two.
A. Connect your iPad to Mac, click Macintosh HD in Locations in the Finder sidebar, and click Sync.
B. Go to Settings > General > AirPlay & Continuity > Analytics Data, then use AirDrop to transfer the sysdiagnose report.
C. Go to Settings > General > AppleCare & Warranty > Analytics Data, then use AirDrop to transfer the sysdiagnose report.
D. Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, then use AirDrop to transfer the sysdiagnose report.
E. Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync.
D. Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, then use AirDrop to transfer the sysdiagnose report.
E. Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync.
Using Sysdiagnose to Troubleshoot iOS or iPadOS
Sysdiagnose (iOS)
Which Console report details events while macOS is being used?
A. system.log file
B. Crash Reports
C. Diagnostic Reports
D. Spin Reports
Which accessibility feature enlarges text on the screen when you move the pointer over it?
A. Pointer Control
B. Hover Text
C. VoiceOver
D. Zoom
What can you monitor using the Activity Monitor icon in the Dock?
A. Wi-Fi Connections
B. Network Usage
C. Storage Utilization
D. Hardware Connections
A user tries to use Erase All Content and Settings with their organization-owned iPhone. But the option is dimmed.
Why is this option dimmed?
A. Their iPhone is experiencing a software issue and must be restored.
B. Their iPhone is running a previous iOS version and must be updated first.
C. Their iPhone has a restriction that prevents the user from erasing it.
D. Their iPhone doesn’t support the feature.
C. Their iPhone has a restriction that prevents the user from erasing it.
Which feature limits what a root user can do to macOS?
A. Secure Enclave
B. System Integrity Protection
C. Full Disk Access
D. XProtect
B. System Integrity Protection
Which two Continuity features work when a user is signed in with different Apple Accounts on two devices?
Select two.
A. Auto Unlock
B. Sidecar
C. Handoff
D. AirDrop
E. AirPlay to Mac
D. AirDrop
E. AirPlay to Mac
Continuity features and requirements for Apple devices
Stream video and audio with AirPlay
How can you enlarge the view on your Mac using an accessibility feature?
A. Use Assistive Touch.
B. Use Zoom.
C. Use Increase Transparency.
D. Use Magnifier.
B. Use Zoom.
How do you limit access to your location in “Precise Location Access” for certain apps on your iPad?
A. Go to Settings > Privacy & Security > Location Services, then edit settings for each app.
B. Open each app and edit the Location Access settings.
C. Go to Settings > General > Location Services, then edit the settings for each app.
D. Delete and reinstall the app.
A. Go to Settings > Privacy & Security > Location Services, then edit settings for each app.
Which feature requires apps to ask permission before they collect data about your activity across other apps and websites?
A. App Tracking Transparency
B. Private Browsing
C. Sensitive Content Warning
D. Safety Check
A. App Tracking Transparency
Which enhancements to the user experience are available through an MDM solution?
A. Isolation of the Secure Enclave from the main processor for additional security.
B. Automated installation of certificates and applications and configuration of email.
C. Notarization and scanning of apps for malicious content and verification that apps are signed by an authorized developer.
B. Automated installation of certificates and applications and configuration of email.
A device is managed and supervised.
Which statement below also applies to the device?
A. It’s user-owned and went through account-driven User Enrollment.
B. It’s organization-owned and went through Automated Device Enrollment.
C. It’s an organization-owned Shared iPad and went through Device Enrollment.
D. It’s an organization-owned Mac with a single administrative user (a supervisor).
B. It’s organization-owned and went through Automated Device Enrollment.
Supervised = organization-owned.
What is the best way to check whether a Mac is managed through an MDM solution?
A. Access the list in System Settings > General > Device Management.
B. Check whether the Apple Account signed in to on the device matches your organization domain.
C. Access the settings in System Settings > General > Sharing > Remote Management.
A. Access the list in System Settings > General > Device Management.
What is the best way to check whether managed settings of iPhone or iPad devices are interacting with your troubleshooting of Wi-Fi issues?
A. Find the MDM profile, and tap More Details.
B. Find the Wi-Fi network settings, and tap the Info button.
C. Find the MDM profile, and tap Leave Remote Management.
A user can’t print at the office while signed in to their Managed Apple Account on their user-owned iPhone.
During troubleshooting, where would you check for MDM settings interacting with AirPrint?
A. Settings > General > VPN & Device Management
B. System Settings > Privacy & Security > Profiles
C. Settings > General > VPN & Device Management > Managed Account > Profiles & Device Management
C. Settings > General > VPN & Device Management > Managed Account > Profiles & Device Management
What happens when you sign in to your Managed Apple Account on another Apple device?
A. The login attempt is denied.
B. A message appears indicating that the Managed Apple Account is currently in use.
C. You can sync designated data and settings from your other devices.
C. You can sync designated data and settings from your other devices.
How can a user reset their Managed Apple Account password?
A. Ask an IT administrator to reset the password in Apple Business Manager.
B. Go to iforgot.apple.com to reset your password.
C. Reset your password from your device.
D. Go to account.apple.com, and click Reset Password.
A. Ask an IT administrator to reset the password in Apple Business Manager.
Only an Administrator or People Manager in Apple Business Manager can reset user passwords.
In the App Store, a user can browse and view apps but can’t buy them.
What’s the possible cause of this issue?
A. The user is signed in to a Managed Apple Account.
B. The user didn’t turn on two-factor authentication.
C. The user has an outstanding payment due for a subscription.
A. The user is signed in to a Managed Apple Account.
When signed in to a Managed Apple Account, the user can browse but not buy (or get for free) items from the App Store, the iTunes Store, or Apple Books.
Which of these services does iCloud provide?
A. Storage, backup, and file recovery
B. File restoration, storage, and macOS Recovery
C. Backup, storage, and access to the App Store
A. Storage, backup, and file recovery
Your MDM administrator turned on the “Managed App’s stored data in iCloud” MDM restriction.
How does this affect users with managed iPhone and iPad devices?
A. Users can’t store any documents or data in iCloud.
B. Users can’t store data from managed apps in iCloud.
C. Users can store managed apps and the managed apps’ data in iCloud.
B. Users can’t store data from managed apps in iCloud.
What must you have to use most Continuity features on your Apple devices?
A. iCloud and Apple Pay
B. An Apple Account with iCloud features enabled
C. An Apple Account and a Continuity account
B. An Apple Account with iCloud features enabled
What does iCloud require to work?
A. An Apple Account, an internet connection, and Continuity
B. Current software, an Apple Account, and an internet connection
C. An iCloud token, an Apple Account, and current software
B. Current software, an Apple Account, and an internet connection
When can your Mac use Personal Hotspot on your iPhone to connect to the internet?
A. When your Mac has Personal Hotspot turned on
B. When your iPhone has 5G and access to a 5G network
C. When your Mac and your iPhone are within range of each other
C. When your Mac and your iPhone are within range of each other
A user wants to view the passkeys and passwords they’ve stored with a personal Apple Account on their iPhone using Safari.
Where should you tell them to check?
A. Passwords
B. Settings > Privacy & Security
C. Settings > Apple Account > Sign-In & Security
D. Settings > Apple Account > iCloud > Passwords and Keychain
A. Passwords
Use the Passwords app to view saved passwords and passkeys.
Clearly not the best worded question.
A user prefers the convenience of using passkeys on their personal iPhone. However, they can’t use AirDrop to send any passkeys from their organization-owned Mac to their personal iPhone — even when Bluetooth and Wi-Fi are working on both devices.
What is the most likely reason for this?
A. The devices are using two different Apple Accounts.
B. Their organization-owned Mac is using a Managed Apple Account.
C. One of the devices is using an operating system earlier than iOS 16, iPadOS 16, or macOS 13.
B. Their organization-owned Mac is using a Managed Apple Account.
Users can’t share passkeys stored in the iCloud Keychain of a Managed Apple Account.
Which of these is a valid reason that passkeys are more secure than passwords?
A. Passkeys are proprietary and unique to Apple.
B. Passkeys use the Automatic Strong Password feature on your device.
C. Passkeys are uniquely generated for every account by your own device.
C. Passkeys are uniquely generated for every account by your own device.
Passkeys are also less vulnerable to phishing and designed so that there are no shared secrets.
What do you need to back up your iPhone or iPad to iCloud?
A. Available iCloud storage space
B. Encryption key
C. A wired connection to a Mac
A. Available iCloud storage space
iCloud automatically backs up your iPhone or iPad every day.
A. True
B. False
A. True
After you set up iCloud Backup, your iPhone or iPad automatically backs up every day when you connect it to a Wi-Fi network and a power source, and lock the screen.
What must you do each time you back up iPhone or iPad to a computer?
A. Connect to Wi-Fi.
B. Encrypt your backup.
C. Manually initiate the backup.
C. Manually initiate the backup.
What must you do when you create an encrypted backup on your computer?
A. Reformat the startup disk.
B. Store the password somewhere safe.
C. Update Startup Security settings.
B. Store the password somewhere safe.
If you create an encrypted backup, write down the password and store it somewhere safe. You have no way to recover encrypted backups without this password.
Which task should you complete before you transfer the information from your current iPhone to a new iPhone that you haven’t set up?
A. Back up your current iPhone using iCloud.
B. On your current iPhone, use Erase All Content and Settings.
C. On your new iPhone, go to Settings > General > Transfer or Reset iPhone.
A. Back up your current iPhone using iCloud.
Which method lets you transfer data and content directly from your current device to your new device?
A. iCloud
B. Computer
C. Quick Start
C. Quick Start
Where do you complete steps that you skipped during Quick Start?
A. In Settings on your new device
B. In Setup Assistant on your current device
C. In a web browser while signed in to iCloud.com on your new device
A. In Settings on your new device
Which of the following should you turn off before you restore iPhone to factory settings?
A. Find My
B. Cellular data
C. Notifications
A. Find My
Where on iPhone can you find the Erase All Content and Settings option?
A. Settings > Control Center
B. Settings > General > Transfer or Reset iPhone
C. Settings > General > Software Update
B. Settings > General > Transfer or Reset iPhone
Where in Apple Configurator can you choose to restore a device to factory settings?
A. Actions > Prepare
B. Actions > Advanced > Revive Device
C. Actions > Restore
C. Actions > Restore
Actions > Restore is where you restore a device to factory settings. Additionally, you can choose Actions > Advanced > Erase All Content and Settings to retain the current iOS version.
Back up and restore iPhone and iPad devices in Apple Configurator
What happens if Find My is still turned on when you try to restore iPhone or iPad using a Mac?
A. The restore attempt can’t continue.
B. Your Mac disconnects the device.
C. You must enter the Apple Account password on your Mac.
A. The restore attempt can’t continue.
If Find My is turned on, you must turn it off on your device and try again.
Which of the following is required to restore your data to your iPhone using iCloud?
A. iPhone reset to factory settings
B. A Mac with Apple silicon
C. A 5G cellular connection
D. A wired Ethernet connection
A. iPhone reset to factory settings
Which of the following is required to restore your data to your iPhone from your Mac?
A. iPhone reset to factory settings
B. The Finder
C. A wired Ethernet connection
D. Two-factor authentication
B. The Finder
Which type of backup can you use to restore a currently set up iPhone or iPad?
A. Device mirroring
B. iCloud backup
C. Mac backup
C. Mac backup
You can restore a new, reset, or set up device from a Mac backup.
Which of the following do you need to do on your iPhone before you restore from a Mac backup?
A. Sign out of your Apple Account
B. Turn off Find My
C. Manually start an iCloud backup
B. Turn off Find My
Which of the following is a reason to revive a device?
A. Updating iOS
B. Refreshing the device for a new user
C. Unsticking the device from the Apple logo or a blank screen
C. Unsticking the device from the Apple logo or a blank screen
What do you need to do first when you put a device in recovery mode?
A. Turn off the device.
B. Sign out of the Apple Account.
C. Connect the device to a Mac.
C. Connect the device to a Mac.
Which other option can you use if you can’t revive your device and it’s stuck on the Apple logo?
A. Enter recovery mode and attempt to restore the device.
B. Enter recovery mode and update the device.
C. Enter recovery mode and restore from a backup.
A. Enter recovery mode and attempt to restore the device.
If you can’t revive your device, you need to restore its software to factory settings.
Which of the following does Apple Configurator for Mac back up?
A. Music
B. Settings
C. Videos
D. Photos
B. Settings
Which option can you access to view the current activity of Apple Configurator for Mac?
A. Double-click the device and select Activity.
B. From the Apple Configurator menu, choose View Activity.
C. From the Apple Configurator menu bar, choose Window > Activity.
C. From the Apple Configurator menu bar, choose Window > Activity.
Before backing up a device, why is it important that you review the device’s content for any information you don’t want to restore to other devices?
A. Backups can contain private information, such as passwords.
B. You don’t need to review the backup because it’s encrypted.
C. When you back up a device, only nonpersonal information is backed up.
A. Backups can contain private information, such as passwords.
Which setting lets your device join a cellular network while you travel internationally?
A. Data Roaming
B. Personal Hotspot
C. Carrier Services
A. Data Roaming
What is an alternative method to turn off cellular data in Settings?
A. Turn on Airplane Mode.
B. Tap General > Reset > Restart.
C. Tap Cellular > Cellular Data Options > Voice & Data > Turn off all data.
A. Turn on Airplane Mode.
How do you eject the SIM tray from a device?
A. Press the SIM-eject button beside the tray.
B. In Settings, tap Cellular Data > SIM Card > Eject.
C. Insert a SIM-eject tool or paper clip into the hole beside the tray.
C. Insert a SIM-eject tool or paper clip into the hole beside the tray.
How do you add an eSIM to your device if you can’t use Quick Start?
A. Call your carrier, and provide them with your device’s serial number.
B. In Settings, tap Cellular > Scan eSIM, then scan the QR code provided by your carrier.
C. In Settings, tap Cellular > Add eSIM > Scan QR Code.
C. In Settings, tap Cellular > Add eSIM > Scan QR Code.
You can add an eSIM by scanning a QR code or by manually adding your eSIM details.
What is required to set up Instant Hotspot?
A. iOS 14 or later
B. Each device signed in to the same Apple Account
C. A USB connection from iPhone to your Mac
D. A secure Wi-Fi password
B. Each device signed in to the same Apple Account
Each device must be signed in to the same Apple Account and have both Wi-Fi and Bluetooth turned on to use Instant Hotspot.
When connecting to Personal Hotspot with Wi-Fi, what is the name of the network?
A. Instant Hotspot
B. Personal Hotspot
C. Your Apple Account
D. Your device name
D. Your device name
Which connection option requires a Personal Hotspot password?
A. USB
B. Wi-Fi
C. Instant Hotspot
B. Wi-Fi
Which of the following doesn’t disconnect a device from a Personal Hotspot?
A. Locking the screen
B. Turning off Wi-Fi
C. Turning off Bluetooth
D. Turning off Allow Others to Join
A. Locking the screen
How can you identify a secured Wi-Fi network when selecting a wireless network to join on iPhone or iPad?
A. The name of the network appears in bold.
B. A small lock icon appears beside the Wi-Fi icon.
C. Text describing the type of security appears below the name of the network.
B. A small lock icon appears beside the Wi-Fi icon.
Which option turns off Auto-Login when joining a captive network without valid credentials on iPhone or iPad?
A. Cancel
B. Other Network
C. Without Internet
C. Without Internet
How do you access settings for managing private MAC addresses for a Wi-Fi network on iPhone and iPad?
A. In Settings, tap General > Wi-Fi address.
B. In Settings, tap Privacy & Security > Tracking.
C. In Settings, tap Wi-Fi, then tap the Info button of a Wi-Fi network.
C. In Settings, tap Wi-Fi, then tap the Info button of a Wi-Fi network.
You can access the settings for private MAC addresses for each Wi-Fi network by tapping the Info button of a particular network.
Which devices can receive files that you send with AirDrop from iPhone or iPad?
A. Mac computers
B. Android phones
C. Windows PCs
A. Mac computers
How can you control who can discover your iPhone or iPad when it’s within AirDrop range?
A. Turn off AirDrop in Privacy settings.
B. Set AirDrop to Contacts Only.
C. Require a verification code from the other device in Privacy & Security settings.
B. Set AirDrop to Contacts Only.
What can you do if you’re having issues sending a file with AirDrop?
A. Make sure that you’re sending from an app developed by Apple.
B. Adjust your Share options in Settings.
C. Adjust your AirDrop receiving settings in Control Center.
C. Adjust your AirDrop receiving settings in Control Center.
Where is the setting on iPhone and iPad that keeps apps updated automatically?
A. In Settings > App Store
B. In Settings > Control Center
C. In Settings > General
A. In Settings > App Store
What is the first action you should try when an app is unresponsive?
A. Update iOS or iPadOS.
B. Quit the app and reopen it.
C. Contact the developer.
B. Quit the app and reopen it.
What can you do if restarting apps and devices and updating apps doesn’t improve app behavior?
A. Update iOS or iPadOS.
B. Contact Apple Support.
C. Find another app.
A. Update iOS or iPadOS.
Which set of technologies does Location Services use to determine your device location?
A. Three‑axis gyro, accelerometer, proximity sensor, and dead reckoning
B. Public IP geolocation, digital compass, motion processing, and AirTag Precision Finding
C. GPS signals, Bluetooth connections, local Wi-Fi networks, and the cellular network
C. GPS signals, Bluetooth connections, local Wi-Fi networks, and the cellular network
You want to limit the information shared with a shopping coupon app while still knowing about relevant offers for places no more than a short drive away.
Which setting should you change?
A. Turn off Location Alerts.
B. Turn off Location Services.
C. Turn off Precise Location.
D. Turn off Significant Locations.
C. Turn off Precise Location.
Turning off Precise Location limits location data for an app to an approximate location within a 10-mile range of the actual location.
Maps shows your precise location, but you can’t send it to a friend using Messages.
Which setting must you change to send your device location?
A. Location Alerts
B. Location Services
C. Share My Location
D. Significant Locations
What happens when you turn on Find My?
A. iCloud is automatically set up.
B. Activation Lock turns on automatically.
C. Your account security is automatically upgraded.
What can you turn on in Find My to protect against unauthorized access to a missing iPhone or iPad?
A. Lost Mode
B. Lock
C. Activation Lock
A. Lost Mode
What should you do if you lose your iPhone and don’t have another device with Find My?
A. Borrow a Mac and use Find My.
B. Access iCloud.com from a browser on a Mac, then use Find My.
C. Access iCloud.com from a browser on a computer, then use Find My.
C. Access iCloud.com from a browser on a computer, then use Find My.
What can you do with sysdiagnose?
A. Extract diagnostic information from iPhone or iPad devices
B. Extract information from iPad devices only.
C. Extract information from iPhone devices only
A. Extract diagnostic information from iPhone or iPad devices
Sysdiagnose extracts information that either you or AppleCare can use to diagnose iOS or iPadOS issues.
Which buttons do you press to start sysdiagnose?
A. The volume up button and the side or top button
B. The side or top button
C. Both volume buttons and the side or top button
C. Both volume buttons and the side or top button
You press and hold both volume buttons and the side or top button for 1 to 1.5 seconds to start sysdiagnose.
Where are sysdiagnose log files located on iPhone?
A. Settings > Privacy & Security > Analytics & Improvements > Analytics Data
B. Settings > Privacy > Analytics & Improvements > Share With App Developers
C. Settings > Privacy > Tracking
A. Settings > Privacy & Security > Analytics & Improvements > Analytics Data
How do you start up a Mac in macOS Recovery?
A. With the Mac shut down, press and hold the power button until “Loading startup options” appears.
B. Turn on or restart the Mac, then immediately press and hold the Shift key as it starts up.
C. Turn on or restart the Mac, then immediately press and hold Command-M until the Apple logo appears.
A. With the Mac shut down, press and hold the power button until “Loading startup options” appears.
Mac computers use the power button for all options.
What does safe mode prevent from loading when you start up a Mac?
A. Wi-Fi
B. System Settings
C. Login items
C. Login items
Safe mode prevents your Mac from loading login items, system extensions not required by macOS, and fonts not installed by macOS.
What is a function of macOS Recovery?
A. macOS Recovery enables HD disk mode.
B. macOS Recovery helps you repair or erase a hard disk.
C. macOS Recovery helps you restore your internet connection.
B. macOS Recovery helps you repair or erase a hard disk.
macOS Recovery helps you restore from Time Machine, reinstall macOS, get help online, repair or erase a hard disk, and more.
Which statement about Erase All Content and Settings is true?
A. Find My and Activation Lock remain turned on after your Mac erases all content and settings.
B. Bluetooth devices remain paired with your Mac after Erase All Content and Settings completes the erase process.
C. Erase All Content and Settings can be undone.
D. Third-party apps are removed from your Mac after it’s been erased.
D. Third-party apps are removed from your Mac after it’s been erased.
All settings, media, and data are erased from your Mac.
How must you start a Mac to erase the built-in startup disk?
A. In macOS
B. In macOS Recovery
C. In Erase-Disk Mode
D. In Start-Up Disk Mode
B. In macOS Recovery
You need to start up a Mac in macOS Recovery to erase the built-in startup disk.
How do you start a Mac laptop with Apple silicon in DFU mode?
A. Press and hold the power button until “Loading startup options” appears, then immediately press and hold the left Control key, right Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears on the screen.
B. Press and hold the power button and at the same time press all three of these keys for 10 seconds: the left Control key, left Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.
C. Press and hold the power button until “Loading startup options” appears, then immediately press and hold the left Control key, left Option key, and left Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.
D. Press and hold the power button and at the same time press all three of these keys for 15 seconds: the left Control key, left Option key, and left Shift key. After 15 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears on the screen.
B. Press and hold the power button and at the same time press all three of these keys for 10 seconds: the left Control key, left Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.
You can access DFU mode only by using these specific keys on a Mac laptop with Apple silicon.
DFU = Device Firmware Update
How to revive or restore Mac firmware
How do you reset another user’s account password when you’re logged in to an administrator account on Mac?
A. Select Password & Security in your Apple Account settings, click Change Password, and enter a new password.
B. Select the user’s account in Users & Groups settings, click the Info button, click Reset Password, and enter a new password.
C. Select the General pane in Privacy & Security settings, click Change Password, and enter a new password.
B. Select the user’s account in Users & Groups settings, click the Info button, click Reset Password, and enter a new password.
What does the message “If you forgot your password, you can reset it using your Apple Account” tell you about your ability to reset the password?
A. Because the Mac has FileVault turned on, you can use your Managed Apple Account to reset the password.
B. Because you have iCloud set up on the Mac, you can use your Apple Account credentials to reset the password.
C. Because your user account is associated with your Apple Account, you can use your Apple Account credentials to reset the password.
C. Because your user account is associated with your Apple Account, you can use your Apple Account credentials to reset the password.
When you associate your user account with your Apple Account during the setup of a Mac, you can use your Apple Account credentials to reset the password.
With FileVault turned on, a message to restart and show password reset options appears after you enter an incorrect password three times.
Which other option do you have after you’ve restarted the Mac?
A. Restart the Mac again while you press and hold the Command-P keys until the Password Reset assistant appears.
B. Keep entering an incorrect password until the Mac automatically shuts down and restarts in macOS Recovery to reset the password.
C. Wait until a message at the bottom of the login screen appears that instructs you to use the power button to shut down the Mac and restart it in macOS Recovery.
C. Wait until a message at the bottom of the login screen appears that instructs you to use the power button to shut down the Mac and restart it in macOS Recovery.
With FileVault turned on, this additional option restarts the Mac in macOS Recovery, so you can reset the password using either an Apple Account or a recovery key.
Why must you reauthenticate to your iCloud account when you log in to a Mac after your login password has been reset?
A. Reauthenticating the account adds a Mac back to the trusted devices list after a login password reset.
B. Reauthenticating the account turns Activation Lock and Find My Mac back on after a login password reset.
C. Reauthenticating the account adds the Apple Account password to the new login keychain after a login password reset.
C. Reauthenticating the account adds the Apple Account password to the new login keychain after a login password reset.
The new login keychain that macOS creates doesn’t contain the Apple Account password for the iCloud account.
What must you enter in Keychain Access if you want to unlock an archived login keychain?
A. The new login password for the macOS user account after it was reset
B. The old login password for the macOS user account before it was reset
C. The password for the iCloud account that’s used with the macOS user account
B. The old login password for the macOS user account before it was reset
If you remember the old login password for your macOS user account, you can unlock an archived login keychain and move any items to your current login keychain.
Which keychain contains the items listed in Passwords settings when iCloud Keychain isn’t turned on?
A. Login keychain
B. Local Items keychain
C. System Keychain
B. Local Items keychain
When iCloud Keychain isn’t turned on, these items are in the Local Items keychain.
Which folder path do you enter in the Finder to locate an archived login keychain file named login_renamed_1.keychain-db?
A. ~/Library/Keychains/
B. ~/System/Library/Keychains/
C. ~/Applications/Utilities/Keychains/
A. ~/Library/Keychains/
The Keychains folder in ~/Library/Keychains/ contains all archived and current login keychain files.
Where should you check the status of your network connection?
A. Accessibility settings
B. Network settings
C. General settings
D. Find My app
B. Network settings
Where in Network settings can you renew your DHCP lease?
A. Other Services > Set Service Order
B. [service name] > Details > TCP/IP
C. [service name] > Known Networks > Network Settings
D. Other Services > Add Service
B. [service name] > Details > TCP/IP
Click the Renew DHCP Lease button to renew your lease.
Which Terminal command can help you determine whether a communication issue is related to your computer, your connection, or a remote device?
A. Info
B. Netstat
C. Ping
C. Ping
Which key or key combination do you press and hold before you click the Wi-Fi status icon to access the Open Wireless Diagnostics option?
A. Shift
B. Option
C. Command-W
D. Option-Command-Esc
B. Option
Option-clicking the Wi-Fi status icon accesses the Open Wireless Diagnostics option in the macOS Wi-Fi status menu.
Which type of file is the wireless diagnostics report?
A. Plain text
B. Encrypted
C. Obfuscated
D. Compressed
D. Compressed
The report is a compressed file with a name that begins with WirelessDiagnostics.
Where can you find the wireless diagnostics report?
A. /system/volumes
B. /library/logs
C. /root/shared
D. /private/var/tmp
D. /private/var/tmp
Where can you find AirDrop settings on macOS?
A. The Finder window
B. Network settings pane
C. Privacy & Security settings pane
A. The Finder window
AirDrop settings are in the Finder sidebar below Favorites, in the General settings pane, or in Control Center in the menu bar.
If you want to send a file that’s automatically accepted by a secondary device, what must you verify on both devices?
A. Both devices must be signed in to the same Apple Account.
B. Both devices must have Firewall settings turned on.
C. Both devices must have Wi-Fi and Bluetooth turned off.
A. Both devices must be signed in to the same Apple Account.
When troubleshooting AirDrop, which System Settings option should you choose?
A. Network > Firewall
B. Privacy & Security
C. General
A. Network > Firewall
Remember to deselect “Block all incoming connections” in the Options section of Firewall.
Which option in System Settings do you use to turn on FileVault on a Mac?
A. Privacy & Security
B. General > Storage
C. Apple Account
D. Users & Groups
A. Privacy & Security
What should you do after you turn on FileVault?
A. Continue to use your Mac as you normally do.
B. Wait until FileVault encryption is complete.
C. Quit all applications.
D. Log out of your user account.
A. Continue to use your Mac as you normally do.
You’ve forgotten your login password, or it’s locked from too many failed attempts to log in.
What is the alternative method to unlock FileVault and reset your password?
A. Call AppleCare to create a new account recovery key.
B. Use Apple Account Recovery.
C. Create a new PRK.
B. Use Apple Account Recovery.
Instead of using a PRK, you can set up FileVault to use your Apple Account to reset the password and access your user account and files.
How do you remove an application’s access to the camera in the Privacy section of Privacy & Security settings?
A. Click the application from the list in Camera settings, and click the minus button.
B. Turn off the application from the Camera settings list.
C. Click the application, and click Disable Camera Access.
D. Enter an administrator account password, then delete the application from Camera settings.
B. Turn off the application from the Camera settings list.
What do privacy settings help users do?
A. Prevent unauthorized applications from opening.
B. Control what applications can or can’t do with a Mac.
C. Secure data on their disk by encrypting the contents automatically.
B. Control what applications can or can’t do with a Mac.
Which privacy setting allows applications to monitor input from the user’s keyboard even while they’re using other applications?
A. Accessibility
B. Automation
C. Bluetooth
D. Input Monitoring
D. Input Monitoring
Input Monitoring grants applications access to a user’s input devices.
Which sharing service uses the VNC protocol?
A. Internet sharing
B. File sharing
C. Printer sharing
D. Screen sharing
D. Screen sharing
Screen sharing allows users of other computers to remotely view and control your computer using the VNC protocol, an industry standard for controlling computers remotely on a network using TCP/IP.
Which sharing service allows you to store software updates, apps, and other content on your computer to reduce bandwidth usage and speed up installation on supported devices?
A. Media sharing
B. Content caching
C. File sharing
D. Internet sharing
B. Content caching
Content caching speeds up the downloading of software that Apple distributes and data that users store in iCloud by saving content that local Mac computers, iPhone and iPad devices, and Apple TV devices have already downloaded.
Which Apple application allows others to access your computer?
A. Apple Remote Login
B. Internet sharing
C. Apple Remote Desktop
D. File sharing
C. Apple Remote Desktop
You can manage computers remotely, send content, and update settings after downloading Apple Remote Desktop from the App Store.
Which web address should you use to locate a Mac if you don’t have access to Find My on another Apple device?
A. iCloud.com
B. FindMy.com
C. support.apple.com
A. iCloud.com
What does the “Find My network” option do to help you locate missing devices?
A. It lets you find devices using Bluetooth connections.
B. It automatically plays a sound when the device loses its Wi-Fi connection.
C. It allows a message to appear on a Mac when it isn’t connected to Wi-Fi.
A. It lets you find devices using Bluetooth connections.
When a device isn’t connected to Wi-Fi, “Find My network” looks for it using Bluetooth connections to nearby Apple devices that are on Wi-Fi.
What additional information must you provide to use the remote erase option on iCloud.com?
A. Verification code
B. Your Mac computer’s serial number
C. Touch ID or Face ID confirmation
A. Verification code
You must enter a verification code sent through two-factor authentication to confirm that your Mac erases.
Which grouping helps you view hidden processes? (Activity Monitor)
A. All Processes
B. My Processes
C. Inactive Processes
A. All Processes
All Processes can show system processes normally hidden from the default My Processes grouping and helps locate any unresponsive hidden processes.
What should you do if an app is unresponsive?
A. Click the Stop button in Activity Monitor, then click Force Quit to close an unresponsive app.
B. Run a system diagnostic.
C. From the menu bar, choose View > All Processes.
A. Click the Stop button in Activity Monitor, then click Force Quit to close an unresponsive app.
What additional information can you find in Activity Monitor on MacBook Pro?
A. Battery usage
B. Graphics card usage
C. Energy Impact
A. Battery usage
If you’re using a laptop computer such as a MacBook Pro, battery usage appears at the bottom of the window.
Energy Impact appears in Activity Monitor on all Mac computers.
Which report type is generated when an app quits unexpectedly?
A. Log report
B. Crash report
C. Spin report
B. Crash report
Which dot color indicates a fault message? (Console)
A. Red
B. Yellow
C. Light gray
After you open Console, when does it begin streaming log messages?
A. Automatically when Console starts
B. When a user logs in
C. When you click “Start streaming” in the app
D. When an app unexpectedly quits
C. When you click “Start streaming” in the app
Stage Manager
