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ITIL > Acronyms > Flashcards

Acronyms Flashcards

1
Q

AMIS

A

Availability management information system

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2
Q

APMG

A

APM Group

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3
Q

BCM

A

Business Continuity Management

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4
Q

BCP

A

Business Continuity Plan

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5
Q

BCS

A

British Computer Society

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6
Q

BIA

A

Business Impact Analysis

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7
Q

BPO

A

Business Process Outsourcing

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8
Q

BRM

A

Business Relationship Manager

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9
Q

BU

A

Business Unit

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10
Q

CAB

A

Change Advisory Board

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11
Q

CASE

A

Computer Aided Software Engineering

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12
Q

CCM

A

Component Capacity Management

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13
Q

CFIA

A

Component Failure Impact Analysis

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14
Q

CI

A

Configuration Item

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15
Q

CIO

A

Chief Information Officer

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16
Q

CMDB

A

Configuration Management Database

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17
Q

CMIS

A

Capacity Management Information System

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18
Q

CMS

A

Configuration Management System

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19
Q

CS

A

Change Schedule

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20
Q

CSF

A

Critical Success Factor

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21
Q

CSI

A

Continual Service Improvement

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22
Q

DIKW

A

Data-Information-Knowledge-Wisdom

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23
Q

DML

A

Definitive Media Library

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24
Q

ECAB

A

Emergency CAB

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25
Q

ELS

A

Early Life Support

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26
Q

FAQ

A

Frequently Asked Questions

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27
Q

FTA

A

Fault Tree Analysis

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28
Q

GTB

A

Grow The Business

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29
Q

HR

A

Human Resources

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30
Q

ISMS

A

Information Security Management System

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31
Q

ITIL

A

Information Technology Infrastructure Library

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32
Q

ITSCM

A

IT Service Continuity Management

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33
Q

itSMF

A

IT Service Management Forum

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34
Q

ITT

A

Invitation To Tender

35
Q

KEDB

A

Known Error Database

36
Q

KPI

A

Key Performance Indicator

37
Q

KPO

A

Knowledge Process Outsourcing

38
Q

LCS

A

Loyalist Certification Services

39
Q

M_o_R

A

Management of Risk

40
Q

MTBF

A

Mean Time Between Failures

41
Q

MTBSI

A

Mean Time Between Service Incidents

42
Q

MTTR

A

Mean Time To Repair

43
Q

MTRS

A

Mean Time To Restore Service

44
Q

OGC

A

Office of Government Commerce

45
Q

OLA

A

Operational Level Agreement

46
Q

PBA

A

Pattern of Business Activity

47
Q

PDCA

A

Plan-Do-Check-Act

48
Q

PFS

A

Prerequisite for Success

49
Q

PIR

A

Post Implementation Review

50
Q

PRINCE2

A

PRojects IN Controlled Environments

51
Q

PSO

A

Projected Service Outage

52
Q

RACI

A

Responsible, Accountable, Informed, Consulted

53
Q

RAD

A

Rapid Application Development

54
Q

RAG

A

Red, Amber and Green

55
Q

RFC

A

Request For Change

56
Q

ROI

A

Return On Investment

57
Q

RTB

A

Run The Business

58
Q

SAC

A

Service Acceptation Criteria

59
Q

SACM

A

Service Asset and Configuration Management

60
Q

SAM

A

Software Asset Management

61
Q

SCM

A

Service Catalog Management

62
Q

SCMIS

A

Supplier and Contract Management Information System

63
Q

SDLC

A

Service Development Lifecycle

64
Q

SDP

A

Service Design Package

65
Q

SFA

A

Service Failure Analysis

66
Q

SFIA

A

Skills Framework for the Information Age

67
Q

SIP

A

Service Improvement Plan

68
Q

SKMS

A

Service Knowledge Management System

69
Q

SLA

A

Service Level Agreement

70
Q

SLR

A

Service Level Requirement

71
Q

SLAM

A

SLA Monitoring

72
Q

SoC

A

Separation of Concerns

73
Q

SPI

A

Service Provider Interface

74
Q

SPM

A

Service Portfolio Management

75
Q

SPOC

A

Single Point of Contact

76
Q

SPOF

A

Single Point of Failure

77
Q

SWOT

A

Strengths, Weaknesses, Opportunities and Threats

78
Q

TCU

A

Total Cost of Utilization

79
Q

TSO

A

The Stationary Office

80
Q

TTB

A

Transform The Business

81
Q

UC

A

Underpinning Contract

82
Q

UP

A

User Profile

83
Q

VBF

A

Vital Business Function

84
Q

VCD

A

Variable Cost Dynamics

ITIL (1 decks)

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