Acronyms Flashcards
0
Q
CMS
A
Configuration Management System
1
Q
ITIL
A
Information Technology Infrastructure Library
2
Q
CMDB
A
Configuration Management Database
3
Q
ITSM
A
IT Service Management
4
Q
KEDB
A
Known Error Database
- A database that records the details of known errors
- ITIL Service Operation > Problem Management
5
Q
KPI
A
Key Performance Indicator
- A metric that is used to help manage a process, service or activity. KPIs should be selected to ensure that efficiency, effectiveness, and cost effectiveness are all managed.
6
Q
AMIS
A
Availability Management Information System
7
Q
BCM
A
Business Continuity Management
8
Q
BCP
A
Business Continuity Plan
9
Q
BIA
A
Business Impact Analysis
10
Q
ELS
A
Early life support
11
Q
FM
A
Facilities Management
12
Q
OC
A
Operations Control
13
Q
SDP
A
Service Delivery Package
14
Q
SIP
A
Service Improvement Package
