Acronyms

Question 1

VOC

Answer 1

Voice of the customer

Question 2

KPIs

Answer 2

Key performance indicators

Question 3

WIP

Answer 3

Work in progress

Question 4

VSM

Answer 4

Value Stream Management - is a technique — developed from Lean manufacturing — that organizations use to create a visual guide of all the components necessary to deliver a product or service, with the goal of analyzing and optimizing the entire process (re: Purdue LSS online website)

Question 5

ISO

Answer 5

International Organization for Standardization.

Question 6

TPM

Answer 6

Total Productive Maintenance

Question 7

SOP

Answer 7

Standard Operating Procedure

Question 8

List the SMART Goals:

Answer 8

Specific
Measurable
Achieveable
Relevant
Time-Bound

Question 9

SIC

Answer 9

SIC = Short Interval Control, also known as “Active Supervision”

Question 10

TPM

Answer 10

Total Productive Maintenance; ie Within the context of manufacturing, Total Productive Maintenance (TPM) refers to a system of maintenance and improvement of production and quality systems through the use of machines, employees, processes, and equipment which give an organization its value. From 6sigma.us website

Question 11

SPC

Answer 11

Statistical Process Control

Question 12

AIC

Answer 12

??? Haven’t found the answer— yet.

Question 13

SPC

Answer 13

Statistical Process Control