Acronyms Flashcards by Ken Toner

Q

BIA

A

Business Impact Analysis

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Q

CAB

A

Change Advisory Board

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Q

CI

A

Configuration Item

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Q

CMDB

A

Configuratoin Mgmt. Database

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Q

CMS

A

Configuration Mgmt. System

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Q

CSF

A

Critical Success Factor

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Q

CSI

A

Continual Service Improvement

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Q

DIKW

A

Data-to-Information-to-Knowledge-to-Wisdom

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Q

DML

A

Definitive Media Library

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Q

ECAB

A

Emergency Change Advisory Board

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Q

ITSCM

A

IT Service Continuity Mgmt.

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Q

KEDB

A

Known Error Database

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Q

KPI

A

Key Performance Indicator

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Q

OLA

A

Operationas Level Agreement

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Q

PBA

A

Pattern of Business Activity

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Q

PDCA

A

Plan-Do-Check-Act

Q

RACI

A

Responsible, Accountable, Consulted and Informed

Q

RFC

A

Request for Change

Q

ROI

A

Return On Investment

Q

SACM

A

Service Asset and Configuration Mgmt.

Q

SDP

A

Service Design Package

Q

SKMS

A

Service Knowledge Mgmt. System

Q

SLA

A

Service Level Agreement

Q

SLM

A

Service Level Mgmt.

Q

VBF

A

Vital Business Function

Q

VOI

A

Value On Investment