Acronyms

Question 1

CPU

Answer 1

Central Processing Unit
The “brains” of the computer, where the most calculations take place.
contains at least one processor, which is the actual chip inside the CPU that performs calculations.

Question 2

SQL

Answer 2

Structured Query Language (pronounced ‘sequel’ or S-Q-L)
It is a query language used for accessing and modifying information in a database.
Commonly used for Web database development and management.

Question 3

MSP

Answer 3

Managed Service Provider
A company that offers a computing framework platform for organizations to remotely manage a customer’s IT infrastructure.
Used to monitor their servers, firewalls, exchange servers, routers or switches, and active directory servers from a centralized console.
https://searchitchannel.techtarget.com/definition/managed-service-provider

Question 4

PSA

Answer 4

Professional Services Automation
Software designed to assist professionals, such as lawyers, auditors, and IT consultants, with project management and resource management for client projects and utilization rate management for billable staff.
Key components include project management, resource management and time and expense management.

Question 5

RMM

Answer 5

Remote Monitoring and Management
Type of application that IT service providers use to maintain their clients’ IT infrastructure and systems.
a cornerstone application for managed services providers (MSPs), in particular, whose business model is based on the ability to deliver services remotely.
enables service companies to keep tabs on their clients’ IT systems, including servers, desktops, applications and mobile devices, by supplying performance data and other reports that service technicians can review.
Service providers can also execute management tasks, such as patching, updates and service configurations, on the client’s systems.

Question 6

GUI

Answer 6

Graphical User Interface (pronounced “gooey”)
a visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems.
For example, a desktop operating system, such as OS X, includes a menu bar and windows with small icons that can be easily navigated using a mouse.

Question 7

VPN

Answer 7

Virtual Private Network
Uses a public network (usually the internet) to connect remote sites or users together. The VPN uses “virtual” connections routed through the internet from the business’s private network or a third-party VPN service to the remote site or person.
VPNs are used to provide remote corporate employees, gig economy freelance workers and business travelers with access to software applications hosted on proprietary networks.

Question 8

KB

Answer 8

Knowledge Base
A centralized repository where information is stored, organized, and then shared.
When used externally, a knowledge base is where customers can go to learn any and everything they’d ever need to know about a company’s products or services, organization, and even industry.

Question 9

SNMP

Answer 9

Simple Network Management Protocol
Internet Standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior.
Provides a common language for network devices to relay management information within single and multi-vendor environments in a local area network (LAN) or wide area network (WAN).
An SNMP device can be any device which uses the SNMP protocol such as printers, routers, switches, firewalls etc. SNMP is what allows to collect data from these devices, organizes them, and sends them for network monitoring and management with fault detection and isolation.

Question 10

SMTP

Answer 10

Simple Mail Transfer Protocol
It is a set of commands that authenticate and direct the transfer of electronic mail.
is an application-layer protocol that enables the transmission and delivery of email over the Internet. SMTP is created and maintained by the Internet Engineering Task Force (IETF).

Question 11

SLA

Answer 11

Service-Level Agreement
A contract between a service provider and a user. In most cases, the agreement is between a business and a consumer, though SLAs may be established between two business as well.
the SLA defines specific services that are guaranteed over a given amount of time, often for a specific price.

Question 12

HTTP

Answer 12

HyperText Transfer Protocol
The protocol used to transfer data over the web. It is part of the Internet protocol suite and defines commands and services used for transmitting web page data.
transferring files, such as text, graphic images, sound, video, and other multimedia files, on the World Wide Web.

Question 13

TCP

Answer 13

Transmission Control Protocol
A fundamental protocol within the Internet protocol suite — a collection of standards that allow systems to communicate over the Internet.
It is categorized as a “transport layer” protocol since it creates and maintains connections between hosts.

Question 14

FTP

Answer 14

File Transfer Protocol
A protocol designed for transferring files over the Internet. Files stored on an FTP server can be accessed using an FTP client, such as a web browser, FTP software program, or a command line interface.
https://en.wikipedia.org/wiki/File_Transfer_Protocol

Question 15

NOC

Answer 15

Network Operations Center
It is a central location where a company’s servers and networking equipment are located.
The NOC may reside either within a company’s campus or at an external location.
Smaller businesses and organizations often have an internal NOC, in which local technicians administer and monitor the servers. Larger companies may have a NOC setup at a location developed specifically to house server equipment.

Question 16

QBR

Answer 16

Quarterly Business Review
A call with the client performed by the CSM, VIP status [5+ licenses]. It is done once every quarter to go over the clients’ usage of the platform, but the focal point of this meeting is not just to check what goals you have met and what’s outstanding. Instead, it revolves around the client’s business and what can be done to escalate its growth.

Question 17

VSB

Answer 17

Very Small Business

Usually a 1 person business, categorized as 1-3 licenses

Question 18

GDPR

Answer 18

General Data Protection Regulation
a regulation in EU law on data protection and privacy in the European Union (EU) and the European Economic Area (EEA). It also addresses the transfer of personal data outside the EU and EEA areas. The GDPR aims primarily to give control to individuals over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU. https://en.wikipedia.org/wiki/General_Data_Protection_Regulation

Question 19

WSUS

Answer 19

Windows Server Update Services

Question 20

API

Answer 20

(Application programming interface)- a set of functions and procedures allowing the creation of applications that access the features or data of an operating system, application, or other service. From your user’s perspective, APIs allow them to complete the action without leaving your website.

Question 21

NPS

Answer 21

Net Promoter Score. It is a single survey question that asks our clients to rate the likelihood that they would recommend Atera.

Question 22

FIC

Answer 22

Failed to Charge

Question 23

OID

Answer 23

Object Identifier
An OID is an address that is used to differentiate between devices within the MIB hierarchy. OIDs are addresses used to identify parameters for monitoring purposes. The OID is used to refer to unique characteristics and navigate through variables on the connected device. The value of these identifiers varies from text to numbers and counters. The first step in monitoring SNMP devices with Atera is adding the SNMP devices to Atera. Once your devices have been added, you can add OIDs (Object Identifiers) for the specific parameters you wish to monitor on the device.

Question 24

QBR

Answer 24

Quarterly Business Review and is basically a call that is held between the VIP account and their Customer Success Manager. The call is conducted once every quarter and aims not only to go over met and outstanding business goals but mainly to also to review the clients’ business goals and what could be done to help it grow.

Question 25

ACH Payment

Answer 25

Automated Clearing House, a U.S. financial network used for electronic payments and money transfers. Also known as “direct payments,” ACH payments are a way to transfer money from one bank account to another without using paper checks, credit card networks, wire transfers, or cash. Generally, it also costs less to process an ACH transfer than a credit card payment or wire transfer. If you’re a business that accepts recurring payments, the savings can be significant. However, they are procceses in batched 3 times a day so they are slower (but prob cheaper) than wire transfer.

Question 26

SEO

Answer 26

organic marketing)- “search engine optimization” falls into the realm of organic digital marketing and in simple terms, it means the process of adjusting and improving your site to increase its visibility when people search for products or services related to your business in Google, Bing, and other search engines. The better visibility your pages have in search results, the more likely you are to garner attention and attract prospective and existing customers to your business.