Achieving Quality Production

Question 1

Quality

Answer 1

means to produce a good or service which meets customer expectations. The products should be free of faults or defects.

Question 2

Quality is important because it:

Answer 2

-establishes a brand image
-builds brand loyalty
-maintains good reputation
-increase sales
-attract new customers

Question 3

If there is no quality, the firm will

Answer 3

-lose customers to other brands
-have to replace faulty products and repeat poor service, increasing costs
-bad reputation leading to low sales and profits

Question 4

There are three methods a business can implement to achieve quality:

Answer 4

quality control, quality assurance and total quality management.

Question 5

Quality Control Advantages:

Answer 5

-Eliminates the fault or defect before the customer receives it, so better customer satisfaction
-Not much training required for conducting this quality check

Question 6

Quality Control

Answer 6

Quality control is the checking for quality at the end of the production process, whether a good or a service.

Question 7

Quality Control Disadvantages

Answer 7

-Still expensive to hire employees to check for quality
-Quality control may find faults and errors but doesn’t find out why the fault has occurred, so the it’s difficult to solve the problem
-if product has to be replaced and reworked, then it is very expensive for the firm