Achieving quality Production

Question 1

What is quality?

Answer 1

is producing a good or service which meets customer expectations

Question 2

How quality help businesses?

Answer 2

by maintaining a good reputation
build brand loyalty
establish brand image

Question 3

If quality not provided by the business?

Answer 3

the business will lose customers to other brands
will need to replace a product or repeat a offer which will raise the costs

Question 4

Advantages of quality control?

Answer 4

tries to eliminate errors before the customer receive the product

Question 5

Disadvantages of quality control?

Answer 5

expensive as inspectors need to be paid
identifies where is the fault but don’t identify why the fault occured

Question 6

Role of quality assurance?

Answer 6

is to make sure that quality standards are applied to all stages of production

Question 7

Advantages of quality assurance?

Answer 7

eliminates faults before going to the next stage
fewer complaints from customers

Question 8

disadvantages of quality assurance?

Answer 8

expensive as employees are getting paid
relies on employees being committed to quality standards

Question 9

Role of total quality management

Answer 9

is the continuous improvement of products and processes by focusing on quality at each stage of production

Question 10

Advantages of total quality management?

Answer 10

quality is built into every stage of production process
eliminates all errors and faults before being the product received by the customer
no complaints from the customers

Question 11

Disadvantages of total quality management

Answer 11

expensive to train all employees
hard to rely on employees accepting responsibility